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Lincoln Navigator Maintenance and Repair

Problems with your Navigator? Post them here and share any solutions with other TH members.

Karen-Edmunds Community Manager

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Comments

  • I have a '00 Lincoln Navigator. Apart from the Air Suspension failing a couple of times, I have not entirely been unhappy with my decision to purchase this car. However, after taking my car to the dealer recently to have the Air Suspension looked at again, that may have all completely changed and I am hoping to get some guidance from someone on this board.
    2 days ago, I brought the car in to have the suspension looked at as the CK SUSP light came on and the compressor stopped running. The service manager had looked at it about a week earlier and said that the previous failure was due to a bad relay and replaced. While there, I asked that the technicians take a look at the Service Engine Soon light which came on recently as well.

    When I picked the car up, the service manager advised that the susp failure was due to a loose ground in the car. This was located and fixed and not only is the susp working again but also the auto door locks and MPG indicator (YAY!!).

    BUT, and this is a very big BUT, the service manager said they also took a look at what was causing the Service Engine Soon light to come on. When they pulled the "codes" from the car, they found that that the "left bank" was running lean. Additionally, a hose in the engine compartment was also leaking air and could be heard outside the car. They found that they car was approximately 3 quarts low on oil and compression in the #6 cylinder was low. Needless to say, they repaired the hose, filled 'er up with oil, and checked the "left bank" and the engine service light was reset. In the process, they detected a faint noise coming from the motor (bear in mind that I am not sure in what order these problems were detected). They took a closer look and concluded that the problem is "deep within the engine" and cannot be easily repaired. IT will likely require a new engine.

    At the risk of sounding defensive, the car was serviced by the dealer 2 months ago and, at that time, the oil/oil filter, air filter, coolant, and transmission fluid was changed. The car does not leak or burn oil and assuming that they added the correct amount of oil 2 months ago, how could 3 quarts just disappear? Additionally, if the car was low on oil, would I not be able to tell from looking at the dashboard indicator? OR, would there be a noticeable loss in performance or excessive engine noise or something??

    Let's say that my only option is to replace the motor, would the car not have to be there more than 2 days for them to determine that? AND, would they not charge me for the time they spent to investigate the problem? They also did not charge me for repairing the loose ground which resulted in my suspension failure.

    As if this was not confusing enough, the service manager recommended that I trade the car in. NOT for a new Navigator but for another car and preferably not associated with their dealership.

    My next step is to bring the car in to another dealership to get a second opinion. If someone out there is/has experienced this same problem, please advise. If not, I would equally be interested in hearing your thoughts on this situation and any advise you may have for me.

    Thanks in advance.
  • nvbankernvbanker Posts: 7,285
    You may have already done something, so ignore me if I'm way too late.

    I have found that a lot of service techs don't know that your Navigator takes more than the customary 5 quarts of oil, and so they don't fill it up when they service it, and you start out 2 quarts low when you leave. That may explain why it needed 3 quarts.

    Why they didn't charge you could be alterior, but also they just could be sympathetic.

    I'm wondering how long you have had the car. Did you by new? If not, now long ago?

    Very odd they suggested you trade the truck in "elsewhere". That I totally don't get. But I agree, a second opinion is warranted. If indeed, something is detected that is serious, I also would trade it off unless it is still under warranty, which I'm doubting it is.

    I had a 99 Navigator that gave me -0- trouble for 4.5 years. I have an 03 that I'm now equally happy with. I have never heard of anybody else with this bizarre story. Wishing you the best.
  • vast8fmvast8fm Posts: 1
    I just bought a used 01 Navigator and do not have the door lock code. According to the owner's manual the code is on the computer module but I can't seem to locate it under the hood. If anyone knows where it is I would greatly appreciate the help.
    Thanks!
  • What type of engine coolant/antifreeze is recomended for my lincoln navigator?
  • shdshd Posts: 4
    2004 Navigator... when applying brakes at any speed steering wheel vibrates. dealer says it is characteristic of vehicle.. I say NOT, I have had two Navigators before and never had this problem.. The servicing dealer has already worked on the rotors twice.. It this is character of the vehicle why work on it? I need support info from any owners..
  • rideneasyrideneasy Posts: 1
    where are the plugs and how do I change them
    98 lincoln navigator
  • shdshd Posts: 4
    I don't know where the computer module is, but you can set your own unlock code numbers. There is a section in the owners manual telling you how.
  • I also want to know where the spark plugs are located 00 Navigator?
  • This morning my 99' Navigator 4 wheel drive had a problem with the air suspension. The back of the truck looked like a low rider truck and it had a very bumpy ride. By ging on the internet I figured out it was the air suspension. I could her the compressor working but the back would not inflate. I checked under the hood noticed there was a loose black hose(I don't know what it's called) with some kind of metal valve, it is next to the fuse box. Found out where it should go and conected it, but it was still leaking air. I decided to hold it while turning on the ignition and the back started to go up, so I guess that's the problem?right?Where can I get this hose/air line and what is the correct part name?Is it expensive? Should I still have someone check it out? Also do you know where I can get a diagram of all the engine parts (big ad small) so I can have for the future?
  • sugaraysugaray Posts: 1
    The spark plugs on the 98 navigator are located under the fuel injector rail. The coil wire has a bolt that has to be unscrewed. The front 4 plugs are a little difficult to remove and the rear 4 plugs and coils are much more difficult, I was lucky to know a mechanic who works for a lincoln dealership and he talked me out of trying this difficult task. The reason is that the frame is from a van!!!!!
  • rangaranga Posts: 2
    I just bought a 2004 navigator with nav radio with Sirius and rear dvd system. After spending $5000 dollars for this system, I discovered a huge design flaw. You can't listen to sat radio while the kids in the back are watching a dvd with headphones. There is only one aux input on this radio which is shared by the two systems. "Dual play" is not feasible. Utter stupidity on the part of ford and Visteon engineers. My dealer claims ignorance and ford has no solutions and was quite apathetic. This is not a problem with the GM equivalent products.
  • nvbankernvbanker Posts: 7,285
    And, if you don't have the owner's manual, the door default code, should be on a white sticker, under the dash somewhere, driver's side. If you can't see it by lying on your back and looking up with a small light, your dealer can give it to you from the VIN number. Then, I'd suggest you use that default code to change it to another code. That way, if someone discovers your code, you can change it again. If they discover your default code, you're screwed, as it can't be changed. Good luck.
  • nvbankernvbanker Posts: 7,285
    Is almost always the result of a bad tire on these new Navigators. I have it too, but if I put the front tires on the back of the truck, it goes away. So, your dealer isn't shining you on, it is a common complaint, as the rack & pinion steering transmits road feedback very effectively to the steering wheel - but also any little defect in a tire or brake will also be felt. Try rotating your tires front to back.
  • My navigator was 3 weeks past the 4 yr warr, but had only 26,000 miles . Both dealer and Lincoln said 'sorry'. The cost to me was $491 plus $54 towing. I thought that some compensation should have been offered beside 'sorry'. Ken Leander
  • nvbankernvbanker Posts: 7,285
    Sure would have been nice if they had. But rarely do any manufacturers extend coverage on a discretionary basis.
  • I JUST GOT A 04 NAVIGATOR WITH 100 MILES ON IT
    I HAPPENED TO HAVE THE SAME PROBLEM.
    RIGHT NOW THE TRUCK IS AT THE DEALER FOR REPAIR.
    I DONT KNOW THE RESULT OF THE REPAIR YET WILL I'M WRITING THIS NOTE.
    WHAT IS YOUR DEALER RESPOND TO THE THIS PROBLEM.
    PLEASE LET ME KNOW.
    THANKS NOAM
  • i AM CATCHING HELL TODAY TRYING TO CHANGE THE BRAKES ON MY 04. DO YOU KNOW OF ANY SITE THAT WILL GIVE ME SOME INSTRUCTION ON HOW TO CHANGE THEM? MY EMAIL ADDRESS IS ANTHONYTOWNES@YAHOO.COM ANYBODY OUT THERE THAT CAN HELP, PLEASE DO SEND IT TO ME. RIGHT NOW OUR TRUCK IS SITTING IN THE AIR WITH THE TWO FRONT TIRES OFF!
  • I purchased my aviator in April of 2003. I have had recurring intermittent slipping/engagement problems with it since September of 2003. After being in for service 6 times with the same problem I am going to the dispute settlement board on Thursday.
    I have been without my Aviator for a total of 59 days for the specific problem listed. 33 total days of service since I first purchased the vehicle in April of 2003 to April of 2004.
    The listed problem is intermittent when the trans gets hot. Primarily in stop and go traffic conditions. It will engage in drive and then begin to slip until it just jumps into gear. This continues at every stop unless I stop the vehicle and put it into drive. It will still continue even afterwards on occasion.
    The problem has been addressed during the service visits with parts including the solenoid body, pump bolts, pan gasket, stand pipe and o-rings. Still a recurring problem.

    Has anyone had a similar experience with their Aviator and/or attended the Dispute Settlement Board trying to find resolution to their problem and what was the outcome.
  • wrswrs Posts: 1
    Yes

    Transmission problems with New 2004 Navigator with 1000 miles on it (3rd week), similar slipping, complete disengagement problems, just happened and in the shop now. I am very interested in the problems they tried to ID. I told them to come pick up THEIR car, I am trying to exchange now because I am afraid of your very situation, ongoing unidentified problems. I will pass along their diagnoses.

    Does anyone else have this problem??
  • i own 2004 navigator with 1250miles on it vibration from day one,dealer replace intermediate column, still vibrat, rebalnced the wheels,still vibrat at around 50mph this second time at the dealer. dealer say it is normal,they give me a loaner car merc sable $25000 car rides beter the $63000 navigator no vibration at all i just dont understand is it the amrican way building cars or we don't pay enough lol for this vihacle?
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