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Dealer Dis-Service Horror Stories
I'll try to make this posting as quick and to the point as possible.
I went to the Toyota dealer where I purchased my 2003 Solara SLEv6 almost a year ago. This is
my first time owning a NEW vehicle and so I'm being extra careful in the early years and am
willing to pay the extra bucks to go to the dealer for maintenance. I know a lot about cars and
repairs and I have relatives/friends that are just as smart as the pros. I've been going to them for the
routine oil changes and tire rotations since I bought the car.
I went in for this dealerships own 15k service and I nearly fell on the floor when first told the cost
was going to be $285, but I was even willing to swallow it. The service included: oil/filter, check/service
battery, top off fluids, air filter, check wipers, etc.
The day after, I discovered that:
1) There were still remains of leaves inside the air filter canister.
2) Several battery cells were very low on water.
3) They never said or did anything about the passenger wiper blade which was obviously in need of
4) Cooling system overflow was (still) closer to the MIN mark, as opposed to MAX mark.
5) Brake fluid container was also (still) closer to the MIN mark.
6) Windshield washer fluid container was nowhere near full.
When I went back to the dealer I learned that the mechanic had been working there for several years. I suggested
they fire him.
The service manager of the dealership really acted very calm about this whole thing. He didn't seem very
apologetic or concerned at all. He didn't indicated to me that any steps would be taken to prevent this
from happening again, or that he would take any steps to find out WHY this happened to beging with.
He gave me a fraction of the money back, but I still wouldn't feel comfortable going back there. How do I really
know that ANY of the items/checks on their list were done at all ? How do I know they even changed the oil.
I'm going to try another dealership near me and hope for the best.
I was thinking of writing to the OWNER of the dealership OR the President of TOYOTA, but I'm not sure I want
any more aggravation. There is a part of me, though, that is so infuriated by this, and now that I've
remembered this website, I've decided to post this and see if anyone else has any ideas as to what other options
I might have and/or find out if other's have had any horrific experiences with DEALER (dis)service.
Is this typical of DEALER SERVICE ? Have you experienced anything as horrific as this ?