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Toyota Prius: Problems & Solutions

Karen_CMKaren_CM Posts: 5,032
edited March 20 in Toyota
Talk about any Prius problems and share solutions here.

Community Manager If you have any questions or concerns about the Forums, send me an email, karen@edmunds.com, or click on my screen name to send a personal message.

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Comments

  • little_pogilittle_pogi Posts: 149
    My sister's 01 Prius suddenly quit on her while she was driving on the freeway 2 weeks ago. The momentum made her safely glide to a stop on the side of the freeway. It just wouldn't move and had to be towed to a Toyota dealer. Two weeks later, the car was finally fixed. The bill showed that the Hybrid ECU, Inverter, and the Transaxle had to be replace for a total cost of over $15,000. The basic warranty had exprired but all of these components were covered under the hybrid warranty of 8 years or 96000 miles. The dealer also provided her with a free service car while the Prius was being repaired. Her out-of-pocket expenses, zero dollars.
  • badgerfanbadgerfan Posts: 1,565
    I can see in the future a lot of used Prius's (or is it Prii?) on the market with 95,999 miles on them or seven years and 50 weeks of age (whichever is less)! That is one whopper of a repair bill if you have to pay it yourself.
  • lscarrolllscarroll Posts: 2
    May 15, 2004, I purchased my new 2004 Prius -BC package (had no choice on option package, since this was the only Prius on the lot for sale).

    Enjoyed my car (loved the navigation system) for two days, when on the third day while driving, I received a "VSC" problem message. I immediately took it to the dealer where I bought it, and thats where it has been for almost 2 weeks. Today is May 23, and tomorrow they think they should have it back to me.

    The VSC problem message seems to have been only the tip of iceberg. Diagnostics unvealed 6 more issues. All this had lead the dealer replacing the trans-axle and inverter, both high dollar items. I was told the inverter was shorted, and the transaxle caused it... I hope this is just a fluke and replacing the transaxle/inverter will fix it.
  • maxvokmaxvok Posts: 1
    Since getting my car 2 months ago, I have been driving mostly 20-40 miles
    stretches twice a week in daytime and once 200 miles on one day. Last Friday,
    after 3 days in my garage, I could not open the locked doors and to use the
    manual key. Indoor light was very dim and starting was impossible.

    Talking to my dealer's mechanic he could not explain the reason and suggested to
    call Toyota's emergency service in the Netherlands. Mechanic mentioned that
    while my car was 2 weeks in their showroom prior to delivery, they had connected
    the battery to a charger to avoid that it would be drained while being inspected
    by the many customers. Anyhow even if it had not been fully charged, I would
    expect it to be OK after 800 miles driving. He also said that the capacity of
    this battery was very limited (does anybody know how many kW, cannot find it in
    the specs) and that leaving the lights on for 10 minutes could cause it. But
    this did not apply to my case as I did not notice anything abnormal 3 days
    earlier driving without lights and power is completely shut off, including
    interior light, when I lock the doors.

    PROBLEM HAS BEEN SOLVED BY DEALER WHO WILL REPLACE BATTERY UNDER WARRANTY - MOST LIKELY CAUSE: BATTERY WAS TOO DEEP DEPLETED IN SHOWROOM TO HAVE IT EFFECTIVELY RE CHARGED
  • gagricegagrice San DiegoPosts: 29,166
    It does not sound like Toyota has addressed one of the original problems with the Prius. My understanding is you cannot go off and leave your car for two weeks and expect to jump in and take off. I have read complaints of owners where the dealer told them letting the batteries discharge just by non-use could void the warranty. This is unacceptable in my opinion. Most people take vacations and leave the car parked in the garage for a couple weeks or more.
  • eheadingeheading Posts: 26
    We have a 2003 Prius, that we leave in our garage for as much as 3-4 months without touching it. At the advice of our Toyota dealer, when we leave we disconnect the 12V battery in the trunk from the car wiring (I actually added a little knife switch to do this). Then I keep the 12V battery on a small trickle charger. I do nothing with the nickel-metal-hydride batteries.

    When I come back home, I reconnect the 12V battery and take the car out for about a 30-45 minute drive per the dealer instructions. I have never seen any effect of the storage however. The car starts right up after it's hibernation, and I see no effect on the fuel economy indicating that the batteries are depleted.

    It works just fine this way.

    Ed Headington
  • john1701ajohn1701a Posts: 1,897
    It has been interesting watching this "Urban Myth" grow.

    There is no issue with the auxilliary battery. Non-use for several weeks isn't a problem, it won't void the warranty either. Like any car with a security system, there is a constant drain. But Prius now provides an off button, so pushing that before leaving for vacation prevents a drain. And the 2004 auxilliary battery is bigger, so you can go even longer than in the past anyway.

    JOHN
  • shado4shado4 Posts: 287
    > Like any car with a security system, there is a constant drain. But Prius provides an off button, so pushing that before leaving for vacation prevents a drain.

    Huh? Sounds like if you press the off button, the security system will be disabled. Is this true? (If not, your statement is really vague!)

    I'm not sure I would like to leave a new Prius in an airport parking lot with a disabled security system!
  • gagricegagrice San DiegoPosts: 29,166
    Sounds like they have addressed the problem. Actually the locked parking lot I leave my vehicle in requires you to disable the alarm system. So that would not be a problem for me.
  • little_pogilittle_pogi Posts: 149
    Last January, I went on a 3 week vacation with my Prius left in the garage. The alarm was set. I've read about the aux battery going low on charge when the car is not used for a while. I was worried this might happen when I return from my vacation. Upon my return, the car started with no problem at all. My next vacation may take a month. We'll find out then if the Prius will have some problem starting.
  • stevemstevem Posts: 1
    In nov, 03, a few weeks after buying our new prius in Albuquerque nm, we drove it to Denver. Big snow storm Sat., drove fine through the snow; very cold that night, it would not start in the am...no battery at all. I call all the toyota emergency numbers, they finally send out a generic tow guy, we jump the prius, which does respond, but with all warning lights on. I am able to drive the car about three blocks at 5 mph, then nothing...my wife and daughter have to get back, they drive another car..I am assured by alb toyota that everything will be taken care of ( denver toyota and nat'l toyota are closed...)the car is towed/carried to the local dealer (I had suggested carrying it and me back to Alb); I fly home.
    Over the next few days I speak with several people, and when all is said and ( not much) done, I am told that the car was out of gas. I tell then there is no way the car could have been out of gas, please try to find the real problem ( it must be something to do with snow build-up underneath, melting /freezing) They insist all I needed was gas. I explain how and why this is not possible....I talk to alb. and nat'l toyota,...I fly up to denver to get the car...I demonstrate that the car had at least 5 gallons when it quit by filling it right there...I retrace my trip back south, filling up where I had filled up going north. Again, this shows I had at least 5 gallons when it quit...I wrote long detailed letters to denver, alb, and nat'l toyota asking for re-imbursement for my out of pocket costs( not even my meals or lost time)..no dice, even a nasty letter from the john elway toyota attorneys.
    When the first recall came out, I took it in, figuring that this was related to my problem...the mechanic said that the ecu had already been re-programmed...now I have received another notice...
    I am pissed..does anyone have an idea re what might have happened? who to talk to?
    Thanks for your patience, stevem
  • oldboyoldboy Posts: 59
    I was considering buying a Prius, but not any more. Long waiting lists, dealers profiteering, and some really major mechanical problems as reported on this site. Not for me. My next car may well be a diesel, once we get decent fuel here in the USA.
  • quasar4quasar4 Posts: 110
    --The following is a quote from Goss' Garage of Motorweek that I think you'll find on point...

    ...you still have to keep the battery fully charged, and heres where people make a huge mistake. They kill their batteries through overcharging by using a battery charger. No matter how small the battery charger, it can destroy the battery through overcharging. --Pat Goss, Motorweek

    ...for more helpful hints on battery care (including unhooking the battery) go to Goss' Garage. He's talking about vehicles like snowmobiles, boats, etc., that sit in storage for long periods of time (2-3 weeks does not qualify as a long storage time), but still it may be useful.
  • I was considering buying a Prius, but not any more. Long waiting lists, dealers profiteering, and some really major mechanical problems as reported on this site. Not for me.

    That's right.

    My next car may well be a diesel, once we get decent fuel here in the USA.

    That will be 2006.

    By that time, hopefully you will have a much wider choice than the 4 unreliable VWs (Golf, JEtta, beetle and Passat) diesels offered here, and the amazing Mercedes 320 CDI (if you have the $50,000 they charge for it, and if you DO the many miles a year it takes to justify a Diesel).
  • Is the issue of many Prius and other Hybrod owners complaining, and even thinking of SUING,

    TOyota and Honda for their EPA MPG claims, that are utterly unrealistic.

    Instead of 60 and 68 mpg, owners routinely get at best 40 and 50.

    the EPA test favors the Hybrids.

    It is NOT a reallife measurement of your hybrid's mpg, but a lab test, whose numbers are arbitrarily adjusted, to add insult to injury.

    It is high time that EPA adopts a thorough and accurate ROAD TEST to provide MPG numbers.

    Maybe it can Copy EUROPEAN Regulations, that require FOUR Numbers

    1. City Driving

    2. COuntry Road driving (usually gets the best MOG by far, at a constant 90 kmph)

    3. Highway driving at 120 kmph (75 or so miles), a far more realistic number than the EPA's cooked Highway mileage assuming 55 mph!

    4. A COMBINED MPG based on the 3 above at different percentages, typical of average usage.
  • When you come into "Toyota Prius Owners: Problems & Solutions" board, what do you expect to see? Judging reliability just from this is not an objective view of Prius.

    "the EPA test favors the Hybrids."

    EPA numbers might be less accurate for hybrids since real world mpg number can vary by a large amount(33mpg-86mpg for Prius). Is the design of such technology to be blamed? I don't know about you but I would want a car that can dynamically adjust performance or fuel economy depending on my driving styles. In the future hybrid models, I want to see preset buttons to adjust performance/fuel economy so the car can transform with a touch of a button and it can be done on hybrids. Picking mpg numbers from two extreme ends to make your point is as valid as cherry picking.

    EPA numbers are also less accurate for SUV and trucks. If you do the math, percentage or margin of error is in the same ball park for hybrids and big cars. Should SUV and Truck owners also sue the manufacturers?

    I agree with you in EPA to come up with a more accurate test.
  • gagricegagrice San DiegoPosts: 29,166
    EPA numbers are also less accurate for SUV and trucks

    I can only speak for the 3 Chevy PU's and one Suburban I have owned. The mileage on the window sticker was right on. The U.S. government gave a lot of special treatment to Toyota on the Prius. Such as no roll-over testing. And it appears they allowed them to over state the mileage to get people to buy. That is what it looks like to me. In spite of the 86 mpg graph on the other thread. Laboratory gas mileage does not get it in the real world.
  • You can Dismiss the alleged 86 MPGs for the Prius.

    THere will be no Onwer, no matter if he or she drives it like there is an egg between hisor her foot and the pedal,

    that will get a Cumulative, LIFETIME MPG of even the advertised 60 mpg, let alone 86 mpg.

    Instantaneous MPG's are almost meaningless.

    I can drive the car downhill and get 199 mpg. Who cares.

    I have driven the Honda Insight with 5th gear at 35 mph on the highway, real slow, and saw a pitiful 66 mpg (vs the alleged 68 mpg doing 55 mph! of EPA),

    AND the instuments showed that this was Draining the BAttery at the same time.

    That is not 66 mpg, that is cheating.
  • Could you give us a few numbers on your Prius?

    1. How many miles you have driven it,

    and

    2. What is the Cumulative MPG you have achieved? Average, over the entire time you owned the car, or the entire lifetime of the car, if there were previous owners?

    3. Do you have a manual transmission?

    Thanks a lot in advance.
  • tempusvntempusvn Posts: 119
    Well, your post belies your name, since no Prius has a Manual Transmission, hehe.

    But for the record, I just passed 5K miles in my '04.

    It's my everyday every-errand car, as well as every day commuting in Washington DC. I live downtown, and my mileage is probably 1/3 'city' and 2/3 'highway'.

    My current lifetime MPG is 52.5, but my last 5 tanks have all been between 57 and 62 MPG.

    Since it's so young and the breakin tanks were lower (Lowest tank ever was 46 MPG), I have fairly high hopes for it in the long run. It's only getting better as it matures :)
  • tempusvntempusvn Posts: 119
    Well Informed?

    Um, the EPA Combined rating for the Prius is 55 MPG. The 60 you quote is the 'City' Rating.
  • "But for the record, I just passed 5K miles in my '04. My current lifetime MPG is 52.5, "

    That makes sense, and it is quite good. That is th efigure that people should use for accurate MPG stats.

    the fact that you live in a warm location, in the DC area, helps. Still, it is well below the 60 city and the 55 highway EPA estimates. If EPA was acurate, and given your mix, you should have 58.3 mpg.

    maybe you would do better if TOypta offered a manual transmission, like Honda does (hence my freudian slip.. not dueto misinformation)

    I have fairly high hopes for it in the long run. It's only getting better as it matures :)

    That is true for all cars, both their performance and the MPG improves a little after a year or so. See Car and Driver long term tests.
  • tempusvntempusvn Posts: 119
    >the fact that you live in a warm location, in the DC area, helps. Still, it is well below the 60 city and the 55 highway EPA estimates. If EPA was acurate, and given your mix, you should have 58.3 mpg.

    The EPA City is 60, Highway is 51, Combined is 55. So by your math I should be getting 54. Since I've been exceeding that every tank for the last two months, shouldn't be a problem. As you say, it may be different in Winter, but, remember the EPA test are done in 'warm' conditions so thats the same for every car.

    >maybe you would do better if TOypta offered a manual transmission, like Honda does (hence my freudian slip.. not dueto misinformation)

    The Power Split Device (Prius doesn't really have a Transmission per-se) is the core of the whole HSD system. Given the way the Toyota system works, a Manual transmission really isn't possible, or desirable.
  • While I was almost joking about the manual, and it is true that one can design an automatic that can be as fuel efficient as the manual on the highway, for example, usually that will mean that the car will have poorer acceleration and performance.

    A manual allows the driver to get good mpg and have performance when necessary by downshifting.

    I guess manu-matics that allow you to shift the auto manually can produce the same effect.

    I'm due to my dentist at 2 pm for a tooth cleaning, but I'll be driving to the DC area myself on monday, part of a 4-day business tip on the East Coast.

    My old Accord coupe 5-speed is rated 31 highway. but I routinely get 32-37 mpg.

    Even if i am the only person in the car, it still beats all alternatives, even rail and discount airfares, by a mile if you drive. Plus you do not have to be packed like a sardine, as on planes, but relax comfortably, put it on cruise at 75 mph, and hear some good book on tape or music.
  • eprupiseprupis Posts: 30
    I live in SC and have 4K miles on a 3 month-old Prius. With mixed city and hwy driving plus a 1000 high speed trip to Va I have a real life mpg of 51. The Prius is livelier than my '98 Catera and the smart key is awesome but navigation destination is too difficult to program and directions are not always the best. The GPS and accompanying map have proved useful on occasion. eprupis
  • "Instantaneous MPG's are almost meaningless."

    85.7 MPG is the average from driving 967 miles, obviously not instantaneous. The person who achieved it drove at suburban speed. This is not how most people drive but the result speaks for itself what the car is capable of achieving.

    image

    Dennis
  • "A manual allows the driver to get good mpg and have performance when necessary by downshifting.

    If you have to downshift and wait for power delivery, is it still considered performance?

    Why even have a transmission? Go back and ask yourself the question why a transmission was even invented? Wasn't it to overcome the engine's inability to delivery "suitable" power to the wheel in most driving situations? HSD powertrain in Prius can contiously vary power output in a great range that it does not need complex traditional multi-gear shift(disturb) transmission. The result with HSD is shiftless undisturbed power delivery to the wheel at all time.

    I will not repeat the explanation again and again because some readers get annoyed. I am going to have to forward you to usbseawolf2000 "Honda Accord Hybrid vs. Toyota Camry Hybrid" Apr 17, 2004 6:08pm. It has a full explanation of the design difference between Honda IMA and Toyota HSD as well as transmission or the lack of it.

    Dennis
  • tedinaztedinaz Posts: 8
    Terribly sick of my 2003 Camry XLE V6 (very jerky auto tranny, way under powered, illegible clock, odo, fancy mpg data, etc) I was about to trade for a Prius. any comments on Mazda Tribute?
  • gagricegagrice San DiegoPosts: 29,166
    you might slip over to the Hybrid vs Diesel forum. There are a lot of people happy with the VW Jetta TDI and VW diesel in general. and a couple people that really love their Prius.
  • aptosbillaptosbill Posts: 3
    I purchased my 04 Prius and just love it... I had an one odd event happen to me and maybe somebody can shed some light on this.. Toyota is stumped. I have about 5K on the milage and as I was pulling off the freeway and slowed to a stop light the car hit the warning lights red excalmation CHECK ENGINE SVC everything went on. Bottom line.. No Gas or gas engine was not responding. I hobbled it back to Toyota under electric power where it went dead about 100 ft from Toyota in Santa Cruz. They got it checked out but had no explanation why it acted that way. Their first question was did I run out of gas? ...Tank was 1/2 full. My only thinking (and this is pure speculation.. is I was right across the street from a Catscan medical center when it happened. Is it possible that I got a dose of EMF waves that hit the car and zapped the computer into thinking I was out of gas? Has this sudden loss of gas engine power happened to anyone else.. Like I said Toyota is stumped.
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