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Land Rover LR3

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Comments

  • gw123gw123 Posts: 64
    In fairness to LR and the dealer, this customer service problem may just be the result of one bad service attendant.

     

    I called my salesperson to complain. He also was upset at the response we received about the service. He said bring the truck in right away and he would personally insure we got a loaner, even if it was his own vehicle. The manager of the dealership was just as concerned and also agreed that we would get a loaner.

     

    Maybe we should have called the saleperson to schedule a service appointment.

     

    Will let you know how this nets out.
  • flownerflowner Posts: 42
    That's a good point...I was supprised at the great level of customer service I received from the sales person at my LR dealer. I was expecting once the sale is closed they would not provide any support, but they follow up on everything.
  • grommetgrommet Posts: 445
    Yes, the HSE seat/mirror memory is fob activated.

     

    jackman said: "I'd hope that a technical service bulliten would be issued, so the dealer can modify the seat's power to a source that is energized when the vehicle is not running, and therefor allow you to move the seat before you get inside"

     

    The better behavior would be for the seat adjustments to work for a few minutes right after unlocking the door even if there is no key in the ignition. This way they would still be "off" the rest of the time.

     

    Send feedback to Land Rover (web form on US site), call Customer Service or work through your dealer if you find the SE behavior irritating. There is always a chance if enough customers complain...
  • A brief note of thanks to all who have posted. I too am waffling between an LR3 HSE and a GX470 and have read every post to this point.

     

    My thoughts:

     

    - The only items really bugging me about the GX are the now-inferior third row seats (which I think I can live with) and the swinging rear door (which I'm not sure whether I can live with).

     

    - I love the styling, technology and apparent capability of the LR3.

     

    - I was concerned about the LR3's fuel economy but this is not turning out to be so bad...thanks to those who have divulged mileage.

     

    - I was worried about LR reliability and those of you stalling virtually around the corner from the dealership are scaring the poop out of me.

     

    - Prior Land Rovers have depreciated notoriously in my market but this is moot since I will be leasing.

     

    - I come from a Lexus family but the LR3 really has my attention. I have test driven both trucks and really love both, each for their own reasons.

     

    For reasons mentioned above, I'm firmly on the fence. Somebody close me!

     

    P.S. if the GX didn't have a rear-swinger, I'm afraid this would be an easy decision. Ex-GX owners, please pipe up too...

     

    Many thanks

    Tom

    Vancouver, BC
  • teldocteldoc Posts: 49
    Tom,

    I'm a biased LR3 fan and we used to have a Land Cruiser but here goes:

    My honest hunch is the GX may hold it's value slightly better and also be more reliable over the long haul. But I'd still go with the LR3 because 2 years from now, the GX will be a fairly dated looking rig and the LR3 turns heads like you've never seen. It's impossible to fill up without 1-2 people coming to talk about the car. Plus the seating and tailgates are WAY better.

     

    I also think Ford and LR have so much at stake with this SUV that they'll do whatever is needed to make things right, if something does go wrong.

     

    And to answer myself with the power seat/key in ignition debate above, I do think each key they supplied may go to a preset seat position but we share one key in my family so it's a pain but I'm getting pretty smooth at leaning in, putting the key in and moving the seat back.

     

    You will love the LR3. Don't delay. JUST DO IT!
  • tincup47tincup47 Posts: 1,508
    GW, there is no way for the retailer to change the engine operating parameters. They can only upload updated vehicle "tunes" if they are available. There are now at least two known issues that can cause a stall and fixes are available. Your retailer's technicians should contact their technical support line to help on this issue.

     You can thank the Federal Govt. for the lack of adjustability in today's vehicles. It would be next to impossible to meet EPA air quality regulations without the current engine management systems.
  • There has been many many problems with vibration on the Lexus GX470 at around 1700 rpm or in the 60 mph range.

    Dealers are well aware of it and have tried many fixes. I heard that Lexus in Australia have a fix. It's not all GX470's but a fair amount!

    I have heard all sorts of potential reasons but it hasn't cured many of the problems!

    Tires have been changed, driveline lubed etc

    I even heard that the tires were out of round after being the car/truck was overly strapped down on the ship. Lexus changed a friends complete tires using this as a reason.

    Well Lexus could not fix my vibration and purchased back the vehicle. I cant fault them for standing by their product.

    Check the Lexus forums and search under "vibration" There is a problem out there! I am not sure if it's carried over to the 2005 model which they may have fixed. The 3rd seat is the same & there are very little that has been changed for 2005.

    I can't believe how a good amount of drivers would put up with it or don't notice it! It is subtle, but after a 1300 mile run to Florida its a PITA!

    The 3rd row seat is a total joke compared to the LR3.

    In my view the two vehicles do not compare. Both have niggles. Lexus service is good but LR service has been equally good for me. It's relative & down to individual dealers. No it should not be!

    You just have make it known how you want things!

    For $55k it should be perfect. I request & get a loaner if I need it.

    I have owned a ML55 (hopeless in snow, cramped, CD Nav, design), GX470 (vibration, 3rd row, not 179 compliant), Tahoe (Solid but low tech, no Nav).

    I drive upwards of 30k plus miles a year & the LR3 is the best so far. I dont work for LR or anyone else.

    The one thing I did notice about GX470 owners were how so many of them were wiring their Nav screens to watch DVD's upfront!

    Defies belief & they all say they only watch it while parked! Right!

    Sorry if I have ranted on!
  • gw123gw123 Posts: 64
    If you have to make a decision to get a new SUV, I would still recommend the LR3 (even with the stalling problem we have).

     

    If you can wait, I'd recommend that first.

     

    We have a friend who has the GX and the rear door is really a pain. The GX seats also fold like our old ML320, which means they cut visibility when up and spill stuff to the back when folded down. The fold-flat seats on the LR3 are really unbeatable.

     

    If there's any good news about the stalling we've had, it's that the LR3 starts right back up. Just hard to steer while trying to stop.

     

    I have a Lexus LS430 and can certainly vouch for their superior service.

     

    I'm still an LR3 fan. That may change if the stalling continues.

     

    Best of luck.
  • RE: the vents...this morning is the first time I turned the heat on, and not very high. Prior to that I had already selected the face vents for normal venting from outside. The heat kicked on, I checked the rear vents and both were warm, the floor was warm everywhere, but the two center vents in the dash blew somewhat cooler air. I would think this is by design. My SAABs have all done it, and they said it was to keep you alert. It's not ice cold, just cooler than the others. Bear in mind, it was only 46 here, so I can't speak for COLD yet. Jeff
  • ronprxronprx Posts: 24
    If the GX had the LR tailgate and fold down seats, the GW would be the clear winner in my case. I don't need the off road ability of the Land Rover, Although every Mom in the South Bay has a GX. I want a guys car...despite my better judgement I will probably go with the LR. I like to keep a car for 10 years in order to get value. Just hope it will last that long. The GX also looks like every other passenger car inside. The LR has real character. Don;t foget the MDX with all the nifty gadgets.
  • toddetodde Posts: 10
    I thought I would pipe in here, I've have my LR3 LE for two months now with 5600 miles. No problems yet, and I'm still learning the particulars about this vehicle.
  • ypshanypshan Posts: 103
    If you are concerned about the reliability and service, GX would be your choice. Note that the current reported LR3 problems are only the ones people have experienced in short term ownership. There will be problems that wouldn't surface until more miles and months.

     

    Sometimes the service experience is not just the willingness of the dealership but also the logistical system behind the service centers. LR is amongst the worst with regard to getting parts. Lexus on the other hand has it down cold.

     

    If you have to put adults in the 3rd row or have a significant problem with the swinging door, then go for the LR3.

     

    I don't see a huge volume difference between the GX and LR3. The uniqueness factor will wear off in a couple of years unless Ford fails it's sales plan. If that happens, the depreciation will be bad since Ford will discount heavily to move the new cars.

     

    From the off road capability stand point, I am not sure a KDSS equipped GX would be much less than an LR3. I've seen trail pictures of KDSS and they are impressive. The tire choice you make could make more of a difference in the off road or slippery situations than the vehicle design itself.

     

    One thing you should check out is if KDSS equipped GX can tow the full weight if you have a towing requirement. My dealer told me it can't, that puts GX out of my list for me.
  • tincup47tincup47 Posts: 1,508
    While parts availability has been an issue in the past, Land Rover currently has a 97% fill rate on retailer orders and has maintained this for almost a year. There have been many changes in the Parts system and these have made our current performance on par with any other manufacturer. All manufacturers can and do have backorder issues to some degree. This is one area where Ford has been very beneficial to Land Rover, both in personnel and increasing the importance of Land Rover's business to suppliers. It has also implemented processes that were absent before that has created a good business discipline that was sorely lacking in the past.
  • habitat1habitat1 Posts: 4,282
    At one point, we were between the LR3 and MDX when I thought I was going to buy in 2004 and was looking only at 6,000+ lb GVW vehicles.

     

    Now our current SUV is acting up and we may be back in the market. However, I have just about completely ruled out the GX470 for various issues mentioned - lousy 3rd row being chief among them. The 2005 MDX, with a few added features over the 2004, seems a better "safe" choice among the Japanese brands. And, after 12,000 miles behind me with my 2004 TL, I have no complaints on Acura quality.

     

    If I were you - and leasing - I think the LR# would be tops on my list. The horrendous deprectiation would not be a factor, nor would long term relaiblity after the warranty period. The LR3 may having you go to the dealership more during the warranty period than an Acura or Lexus, but that's more of a nuisance than an actual financial risk.

     

    However, since we would be buying, I have to take issue with the claim made by someone above that the Land Rover would (only) depreciate slightly more than a Lexus (or Acura). I could buy a $70k+ 3-4 year old Range Rover for about the same I would have to pay for a similar vintage $40k MDX. That's not "slight" in my book. Based upon Range Rover's history, they have never had a model that wasn't at the very bottom of its category list ranked in terms of resale value.

     

    Poor resale isn't a deal killer by itself. But combined with the risk of long term reliability, it does make for a bit of anxiety on how an owner might feel in 5 years when the warranty has expired and the resale value is diminimous.
  • mac24mac24 Posts: 3,910
    "Based upon Range Rover's history, they have never had a model that wasn't at the very bottom of its category list ranked in terms of resale value."

     

    I don't know for sure, but I think that the Defender may be the exception to that rule.
  • ypshanypshan Posts: 103
    tincup47,

     

    Good to hear that Ford helped the LR Parts system. Would you elaborate a bit on what the 97% fill rate means?

     

    1. How do you count an order filled? i.e. Next day availability, two days, or within a week?

     

    2. Does the 97% include all parts or just some of the parts? i.e. would the LR3 fuel tank and A pillar (to repair a collision) count?

     

    3. What would be a typical wait if a part has to come from UK? e.g. How log to get an LR3 door?

     

    Thanks.
  • btnbtn Posts: 35
    Last night as I exited a Thruway I made a sharp right and headed down a steep local street at around a 45 degree angle. At the very moment of the turn my LR3 stalled. I quickly restarted it and continued on. The tank was 3/4 full. In the two weeks I have owned it I have never let it get under a 1/4 of a tank. Now I'm wondering what would of happened if I had...I'll be calling my dealer in a few minutes to discuss.

     

    On another note my dealer drove to my office on his way home last night to hand deliver the part of my door handle that I had lost in the car wash last weekend. Thought that was pretty good service.
  • Last night as I exited a Thruway I made a sharp right and headed down a steep local street at around a 45 degree angle

     

    Sorry - you headed down a street that has a 45 degree incline? No street on earth is that steep I think., so I am misunderstanding I am sure. Can you explain?
  • btnbtn Posts: 35
    OK, maybe I'm exaggerating but it was steep...
  • tidestertidester Posts: 10,109
    Even the steepest street in San Francisco (Filbert between Hyde and Leavenworth) barely makes 18o but it feels a lot steeper when you're attempting to negotiate it!

     

    tidester, host
  • steverstever Viva Las CrucesPosts: 41,576
    I'm more used to grades.

     

    Baldwin Street in Dunedin, New Zealand is reputedly the steepest road in the world that is meant for auto traffic with a 36% grade. Lombard Street has a 14.3% grade and Filbert in San Fran comes in at 31.5%

     

    I'll leave it to Tidester to explain the difference in slope, angle, grade, degree, etc.

     

    Btw, the Dodge Power Wagon can almost manage a 90% angle. :-) (link)

     

    Steve, Host

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • mac24mac24 Posts: 3,910
    Maybe with using the winch it will. :--)

     

    By the way, I can't seem to find any pricing on the Power Wagon here in Edmunds (the link from the review page just goes to the basic 2wd 1500 Ram).
  • emolsemols Posts: 15
    My car has also stalled twice when the car was 3/4 full- but I have had it for 6 weeks and let the tank go well below the 1/4 mark. On the 2 seperate occassions- almost 4 weeks in between the stalls- I was going downhill as well. Service cannot find anything but I have my service man's cell phone when and if it happens again. I love my car so much- even though now my cd player is broken! I really would not pick another car to own. I would tell anyone to buy it- I knew going in it was a new model vehicle with potential setbacks so I am not complaining, but I just want to get the word out on the stalling to see if anyone else has pinpointed the problem.
  • grommetgrommet Posts: 445
    "I do think each key they supplied may go to a preset seat position but we share one key in my family so it's a pain but I'm getting pretty smooth at leaning in, putting the key in and moving the seat back."

     

    teldoc, the HSE has the memory seat positions and can be programmed to follow the fob. The SE doesn't have memory at all, so it needs a better solution.
  • 3 month owner of LR3 HSE and love it. Mine was one of the first delivered to Louisiana, and was supposed to have all options however, no bluetooth phone capabilities, and no satelite radio. When will this become available? Any idea how I find the necessary cable to hook up my ipod to the aux (through Rover dealer or apple)? only suggestion so far would be to tie the rear parking sensor into the radio volume... in other words if radio is playing sensor "chirp" would be louder. And lastly make a key that will accept a key ring!!! Other than that no glitches just me smiling looking for places to go...
  • toddetodde Posts: 10
    Any chance your in New Orleans? I'm here also and can't find a rover club to take my new LR3 offroad. Any suggestions?

    Todd
  • gw123gw123 Posts: 64
    Mine stalled again last night (4th time and at the same stop) with almost a full tank of gas.

     

    The dealer now states it is the diesel fuel pump and tank (seems that LR is beginning to recognize the problem). Was mentioned earlier that some pre-production models got the wrong tank/fuel pump combination. Seems like the "pre-production" problem made it into production models as well.

     

    Have to wait 2 to 3 weeks for the tank. Will let you know how it turns out.
  • btnbtn Posts: 35
    " find the necessary cable to hook up my ipod to the aux (through Rover dealer or apple)?"

     

    A simple input to output cord will work. Real cheap at Radio Shack. I actually checked my cord collection at home and I had a couple, so I saved a dollar or two.

     

    "And lastly make a key that will accept a key ring!!! "

     

    they're now attaching a small ring to it so that you can then attach a bigger key ring to that...
  • Sorry that you are still having problems emols and others

    My fuel pump was replaced almost 1.5 months ago and my dealer knew then that there were cars destined for the US with diesel pumps instead of gas ones. I understand that not all stalls have the same cause but it would make sense that one of the first things that would be checked in a car that stalls repeatedly would be the pumps knowing that fact.

    Since my pumps were replaced, I have even parked in my inclined driveway with the low fuel light on, the same place the car stalled with 1/4 of gas.
  • scaredscared Posts: 13
    Does anyone know how the MDX AWD system would do in Philadelphia weather/snow?
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