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Chevrolet Equinox Maintenance and Repair

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  • nancys1nancys1 Posts: 21
    Add my Nox to the list of needing strut replacement.
    I took mine back to the dealer after 2 weeks of owning it..mine was the first Nox they had to repair.
    After being in the shop for 2 days, they told me the left strut needing replacing.
    I will get the car back tomorrow..hopefully..other than the steering wheel creaking at slow speeds while turning, I really like the vehicle.
  • reedreed Posts: 11
    The Chevy Rep finally called back last night and said we were the only ones with the reported odor problem. I told her to check Edmund.com. The Svc Mgr at our dealership is also investigating but we told both to either fix it or we want another vehicle. The Rep. is checking with our Svc Mgr today and will get back to us tonight. Hopefully they can determine what is wrong and take care of it.....it is a sharp vehicle and other than the odor, really like it.
  • brian4brian4 Posts: 1
    Wow, I thought I was the only one with Problems. At 500 miles I started heariing a knocking in the front drivers side and a ticking/clicking from the steering wheel. I took it in for service and found I need a new strut on the driver side and I need a new turn signal/switch... 500 miles.. how sad.. OK, here's the problem since it's such a new vehicle they don't make the switch YET. So I've been told I'll just have to deal with the noise until it's made. NO ETA. needless to say.. I'm not happy.
  • nancys1nancys1 Posts: 21
    The strut problem must be widespread.
    I was supposed to get the part in this past week, of course, it hasnt arrived yet.
    The dealer is paying for a rental car for me.
    Too bad Chevy did not discover the strut problem in the testing stage!!!
  • reedreed Posts: 11
    Took the Nox to the Svc Mgr at our dealer yesterday and after much waiting they are going to put it on a machine on Tuesday for 24 hours to sanitize it......what that means, I'm not sure but we'll try anything at this point. Another Equinox owner came in for struts while I was there and his Nox did not have any odor but he was amazed at how nasty ours smelled. Keep me informed on other Nox stinkers!
  • Well, here's the problem I got now. The struts have been on the Nox since this past tuesday, under a week. Come Saturday, the noise re-appeared, and gradually getting a little worse day by day. Obviously not noticable w/the radio on. But when you drop as much money into a brand new machine, you don't want noises coming from it when it's not supposed to be. I'm hoping to contact a Chevy rep within the next day or 2, and ask him if he has any suggestions.
  • snowmansnowman Posts: 540
    The problem is, I think, GM is still using bad design struts.So, they replaced your struts with the same brand, model rather than different desing from different manufacturer.
  • nancys1nancys1 Posts: 21
    Oh no, I am still waiting on the strut replacement parts to come in, you mean replacing the strut does not fix the creaking noise???
    ARGH!!!!!!!!!!!!!!
  • reedreed Posts: 11
    Yesterday we got the Equinox back from the dealer after they had it de-ionized (machine on it for 24 hrs). It still has the odor but "maybe" not quite as bad. The lady from Chevrolet called last night...she said to give it a couple of days to see if there was bacteria in the vehicle, it might need a couple of days to take care of it. NOW, on top of that, there is a noise in the front of the Nox when you turn at a slow speed... sounds like we may have the strut problem as well! HELP!!!!!!!!!!!!!!!
  • tracyhtracyh Posts: 3
    I posted this on town hall, I will also post it
    here, I have 3500 miles on my Equinox, my average
    mileage is 19.6 and that is 85% highway miles.
    I complained to my dealer at 350 miles he said
    there was nothing he could do. Told me to contact
    GM customer service, which I did, they tried to
    tell me that most people just fill up and never
    pay any attention to there mileage, and they make
    no guarantees on mileage, tried to blame it on epa
    testing, EPA has not even tested this vehicle.
    on the GM web site is says 19 and 25 determined by
    gm testing, they said they would turn it over the
    the BBB, but that nothing would happen. A week later someone from GM called saying they would do
    nothing and said I could go thru the BBB process
    but they won't do anything. I told him GM is guilty of false advertising. I have always been
    a GM person, I have never owned another brand in
    40 yrs of driving, I even sold Chevy's for 3 yrs.
    a long time ago. No wonder Honda and Toyota are
    taking away much of GM's business, they have lost
    touch with the buyer, no customer satisfaction and
    it takes an act of congress to fight and fight to
    get anything fixed at a dealer, doesn't really seam to be the dealers fault, seems like they can't get information or parts from GM.
    I do not have the smell problem some of you are
    addressing, at least not yet and I have 3500 miles
    on it. Some of the other post's talk about the
    real bad road noise on rough roads or concrete
    roads, yes I have that problem too. GM should know
    better putting 60 series tires on a vehicle with
    struts and a unibody. The noise just radiates from
    the tires to the struts into the one piece body and amplifies it. It is really bad, GM should know
    better, that is why pickups ride so good and are
    so quite, 70 series tires act as shock absorbers
    and with a seperate frame with isolation biscuites
    they ride nice and are quite.
    The Nox drives good, looks good and has plenty of
    power but the short commings make it a looser
    unfortunately, If I got 23mpg or so I could live
    with it, and almost as bad is GM's lack of concern
    as I told them I was just one owner, I am sure there are lots more out there with the same concerns. That they should check with engineering to see if they knew about this problem and if there was
    a reprograming change to fix it.
  • carmencarmen Posts: 12
    Tomorrow I will drop it off for the third time to see if they can come up with something. I spoke with GM Customer Service Mgr., she listen and suggested that I bring it in again. I told her I wanted another car. We'll see what happens. I'll keep you posted.
  • MrShift@EdmundsMrShift@Edmunds Posts: 43,647
    Your mileage might very well imrpove after 10,000 miles. Also, after that time you could switch to a synthetic oil, keep a sharp eye on tire pressures and alignment,etc. I bet you'll reach 23 if you do all that and are patient.
  • tracyhtracyh Posts: 3
    Thanks to all that have responded to me and I am
    sure lots of others that have been very dissapointed by the poor gas mileage. I hope the
    mileage improves with more miles, I am at 4000 now, and last tank was 18.8 mpg.
    I am thinking about going to synthetic oil, I check my tire pressures and don't drive over 70,
    yes I use air conditioning, it's only 100 today.
    I have a call into the GM dealer rep.
    On another note, kinda funny the vehicle has no
    clothes hook on either side of back door, I have
    never seen a car or truck that didn't have a place to hang clothes, must be an over site, because they spent so much time working on getting good gas mileage. (ha ha)
    Other than these problems I have had no other problems. I bought this Nox May 21st.
    Thanks
  • Actually, there are hooks in the car. They're in the rear cargo area,on the roof in the corners. They drop down when you pull them towards the center of the vehicle. I guess they figure to hang clothes back there so it wont disrupt the driver's visibility when looking back through the rear door window. As far as the strut problem, the Nox was at the dealer on Monday, and the tech claims the hardware that should've went on w/ the strut replacement,didn't get ordered & obviously, not put on. So I guess I'll have to wait & see what that does, whenever that kit comes in. I also had them check and see if there were any other owner's having the same problem. I must be the guinea pig for them, cause I'm the only one. I also had them see if there were any other service bulletins out for the truck, and there are 4 total now. Reassuring, since the Nox debuted in March, and I got mine at the end of April.
  • MrShift@EdmundsMrShift@Edmunds Posts: 43,647
    also keep in mind that using AC is a big gas-eater. You'll lose 10% right there. It takes horsepower to drive an AC compressor, and gas to make horsepower. EPA estimates don't even calculate wind resistance, much less AC use.
  • nancys1nancys1 Posts: 21
    After 16 days I am still waiting on the new strut part to come in.
    ARGHHHH..!!!
  • carmencarmen Posts: 12
    Well I had it back at the dealer again, they discovered there was water getting into the well where the spare tire is stored. Of course I also discovered that the spare tire is not a tire but a donut. My fault I should found that out before I bought the beast. Anyway, I told GM that I want to take steps to get rid of this car. I feel that it has water damage and that the smell in all likelihood would never go away. She checking what needs to be done, it should be interesting to say the lease!
  • Since the Nox is a brand new model, obviously, availability of parts dwindle at the corporate warehouses. I work at a GM dealership & have some limited access to see where & how many parts are stocked. When my struts were ordered, there were 19 drivers' sides, and only 4 passenger's located in the Lancing, MI warehouse. I live in Pennsylvania. So i had to wait about a week and a 1/2. I'm sure your dealer has already done this, but call and make sure they have it on a priority order w/ your VIN. With the VIN, you probably can get pushed up on the list of awaiting replacements. I'm a little eaggrivated because I'm the only one out of my dealer that is expierencing this problem. PA has a "lemon law",which basically is a 3 strike attempt to repair the vehicle. If the noise doesn't dissapear after this last time, i hope the vehicle will get replaced. Love the vehicle other wise.
  • barlobarlo Posts: 23
    When I first got my Montana, the carpet was always wet in the back and when I opened the jack department it was full of water. Turns out it was leaking though the hatch where the wire harness was. I now have a leak under the carpet on the passenger side in the front. I am getting quotes on an Equinox as we speak so not too thrilled to here about your water problems in the spare tire well. Can GM not make a water tight vehicle. Has any one else had water in the back tire well of their Equinox?
  • nancys1nancys1 Posts: 21
    Just picked up my Nox from being in the shop for 17 days waiting on the redesigned strut to be manufactured.
    It drives like a dream! NO NOISE or CREAKING anymore!
    The service manager gave me a full tank of gas as well..I am pleased, at least I have my car back!
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