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Chevrolet Equinox Maintenance and Repair

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  • My car is costing me a fortune!! I took it in for hesitating just over the 100,000 warranty. They told me it was the transmission but fixed the erg valve and stabiltrak for around 380.00. I could not afford transmission at the time so they told me to keep an eye on temperature. A few months later I got a light that said engine hot/ac off? I took it in and they told me it needed head gaskets! 2500.00. I got that fixed and they told me my transmission still might go. A couple weeks later my engine light came on so I took it in and it needed plugs and wires! 350.00. I still owe about 5000.00 on the car and it isnt worth anything for me trade it in now. I am stuck in a car that I have to repair or I won't have a car. Anyone else have these problems?
  • Grrrr. This happened to me last night. The vehicle shuts off, but the alternator is still running, so it's dead this morning. Nice!

    When I googled the problem I see many other folks have had the same thing happen to their Equinox. Unfortunately, I can not find where Chevrolet indicates a specific solution to fix the problem, just a bunch of customer service replies to posts on blogs that they hope customers resolve their problem.

    So it appears dealer mechanics are randomly coming up with their own ideas, such as battery connection cable, shifter mechanism, ignition switch.

    I would really like to know the correct repair so when I have it towed to the shop this morning it gets fixed correctly and never happens again.
    :mad:
  • gmcustsvcgmcustsvc Posts: 4,113
    cjink422,
    Do you have any current concerns on the Equinox? We're sorry to see that you've had to make so many repairs to it recently.
    Sarah, GM Customer Service
  • jpfjpf Posts: 496
    Plugs and wires are regular maintenance items with the mileage that you had indicated. Although the head gaskets are an issue with GM's OHV V6 engines on the 2007 NOX, if the Dexcool coolant had not been changed, then the failure to change the coolant could have led to the head gasket problems. The Dexcool is supposed to be a longer life coolant, but changing it every 2 or 3 years is worth the added maintenance cost if it reduces head gasket problems. Good luck.
  • gmcustsvcgmcustsvc Posts: 4,113
    Any updates on the visit yesterday, karend2?

    Sarah, GM Customer Service
  • 336r1336r1 Posts: 1
    I own a 2012 Chevrolet Equanox with a 6 cylinder engine. I presently have 19,000 miles on the vehicle and i enjoy the smoot ride except for one thing...The vehicle hesitates when acclerating. This common problem mostly happens at highway speed when attempting to pass another vehicle and is very dangerous. I know this is not a transmission problem, but a software problem with the vehicle. I belive GM knows there is a problem with this vehicle, but is waiting for more complaints until they design a software update on the vehicle...I also use high test fuel and this has not rectified the problem. I told the dealer of the issue and they ran a diagonis to no avail...
  • gmcustsvcgmcustsvc Posts: 4,113
    336r1,
    If you would like for us to document that you're having this concern and check into this with the dealership, please email us at socialmedia@gm.com with more information (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
    Sarah, GM Customer Service
  • waiting for towtruck as I WRITE THIS SEVERAL TIMES HESITATED TO START THEN THIS am WOULD NOT START could not remove key and even when key off would make noisy .Hope this can easily be repaired
    Lilouri
  • I'm having problems with jerking and bucking of my vehicle. It has been to the repair shop and a tune-up was advised. I had the tune up...the problem has continued..... This car has had problem after problem: wheels, air bag, window, radio,. I bought it with approximately 18,500 miles and now it has 43,000. I still owe payments, and seemingly monthly costly repairs along with it. I'm headed back to the shop, and see what they recommend now.....what can I do...Oh by the I have a worthless Caremaxx Extended Warranty...They come up with all the problems that can't be fixed under the warranty before they address the real problem....disgusted
  • gmcustsvcgmcustsvc Posts: 4,113
    trina10,
    Are you working with a GM service center or a different facility? We'd be happy to check into this further with a dealership if you like - let us know!
    Sarah, GM Customer Service
  • Throttle body problems at 51, 000 miles. Parts aren't readily available when a problem is discovered.
  • It seems my Tach is not working. It sits at 4500 when engine is turned off. Is this the instrument cluster bad or is there something else that would be wrong.
  • The temp gauge on my 08 Equinox is facing the fuel gauge. It overheated last year on me without warning. I had the thermostat changed and the sensor and a year later, it's still the same. The check engine light is not on but I'm concerned that it will overheat again without warning. I travel to PA from VA often. Took it to dealership and basically they had no idea why this happened and quoted me $1700 to fix "other" issues. Another problem, it has hesitation when accelerating. This has been happening for the past year also. Also, the headlights have moisture in them causing the truck to fail state inspection and Chevy tried to charge me $800+ a piece to replace them. Called the District Manager and was told basically it's my problem. I'm so frustrated with this car. When it rains it smells like mildew, like water is getting in some how. I've only owned Chevy made vehicles but after this, I'm done.
  • I am actually having the same issue with mine I just bought, I was looking online and I seen that someone said that it was a recall on the vehicle, I called my local dealership and they looked up the recall and are going to fix the car for free, You may need to call yours to get yours looked at as well hope this helps.
  • Do you know what the recall was on?
  • gmcustsvcgmcustsvc Posts: 4,113
    bestmommy,
    If you would like for us to check your vehicle for any open recalls, we would be happy to do so. Please email us the last 8 digits of your VIN to us at socialmedia@gm.com.
    Sarah, GM Customer Service
  • magoonusmagoonus Posts: 1
    I see this is a common problem with a Chevy. I have a 2007 Chevy Equinox. I have had hesitation problems around 60 -90km. When I hit 80 the rpms drop down and it bogs, especially on hills. I have taken it to countless mechanics (both Chevy and small garages). They have changed the spark plugs and wires and housings. The problem persists. The latest dealer says it's my overdrive and just to step on the gas...my problem with this is everywhere I go the speed limit is 80km. "Sorry officer but my car just won't let me drive 80km". I'm sure that will go over well. I have had this problem since I bought this car. The CV joints and ball bearing have all been done, changed the tires (all 4), spark plugs, tuneup, wires...still a problem. I am reading it maybe the computer...do I have to take this to chevy? If that's the case i doubt it will ever get fixed. They were the worst and treated me like I was wasting their time.
  • gmcustsvcgmcustsvc Posts: 4,113
    Hi magoonus,

    I am very sorry you had a bad experience. I would like to look into this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, approximate mileage on your vehicle, and dealer you are involved with please? :) My email is social media@GM.com "Attn Crystal" Look forward to hearing from you:-)

    Crystal L - GM Customer Care
  • lilchinglilching Posts: 1
    I have a 2013 Equinox purchased two weeks ago with no mileage on it. The front passenger door will not open after the doors unlock. From the inside of the car it takes two or three tries to open it. Sometimes this happens from the outside as well. Is this a known issue and any luck fixing it?
  • steverstever Viva Las CrucesPosts: 40,992
    If you enter "door" in the Search this Discussion box near the top of the posts, you will find some other posts where people have had door lock issues.

    I assume it's under warranty so you may want to keep close track of your dealer visits in case it keeps happening.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • ray80ray80 Posts: 1,277
    Hhmm I might wonder if the door is really unlocking on first attempt. On my 11' GMC version I believe the default from factory is to unlock ONLY the drivers door with first click on fob. There is a programmable option (going through menu) to unlock all doors on first click. ( I believe hitting the button twice unlocks all doors)
  • alisamanalisaman Posts: 1
    Just wondering if anyone else is having issues with the 2013 Equinox. I have only had my car for 49 days, and already it has been to the dealer 3 times for the same thing. My a/c stops working, temperature gauge buries in the "C" location, check engine light as well as the oil light come on. When I shut the vehicle off, the coolant fan continues to run for a good 20-30 minutes. They have bled the a/c line, changed a sensor, changed the main computer, but this continues to keep happening. I have called Chevy directly, but was given the run around...was told that it isn't an issue unless I was without my car for 30 days or more...I have been without it for 11 days out of the 49 that I have owned it. But they don't see an issue?! Would like to get to the bottom of this issue. It seems that it has no get up and go either...so something is going on with performance as well.
  • steverstever Viva Las CrucesPosts: 40,992
    Lemon laws vary from state to state. Some states give the dealer three chances to fix a problem, other states give the dealer 4 or 5 chances to fix it. The laws usually read "3 attempts OR 30 days out of service". You may want to check with your state's AG or consumer protection office and get the details in case you decide to go that route.

    A lot depends on the dealer - if you have another one in your area, you may want to let their service department give it a shot.

    Think You've Been Stuck With a Lemon?

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • I bought the car used 11/2008. A few months after having the car went to turn car off, took keys out of ignition when all of a sudden my radio started turning on/off, headlights and dash lights start blinking and the engine tried to turn over. Luckily my husband was in the car so he witnessed it. Took it to the dealer who thought I was crazy and thank god it did the same to them. They replaced a power control module and told me that it should fix the issue. Well since 2009 the car has been doing it on and off. The last time was today. I had my phone with and recorded myself taking the key out and the engine trying to turn over and the dash lights flashing. It even kept running when I took the key out. I've noticed it does it when it rains or if I do not hear a "click" noise after I take the key out.

    I had the head gasket replaced about a year ago (45,000 miles) with the assistance of Chevy and mentioned this issue to them. Of course Oscar from Chevy told me there is nothing he can do about it. Unfortunately I still owe on the car or I would have taken care of the issue and traded the piece of crap in on anything other than a Chevy product!
  • djm2djm2 Posts: 705
    edited September 2013
    Good Morning Alisaman:

    I have been following the "Equinox issue," because I almost purchased a new 2010 4 cylinder Equinox in 2010. ----- (I purchased a 2010 LTZ Malibu 4 cylinder. This is a "non direct injection fuel engine!" ----- The equinox has a "direct injection engine.")

    I though that GM had solved the problems with the Equinox for 2013, and I was going to take a hard look at the vehicle, but GM seems to have dropped the ball BIG TIME again! ----- These are on-going problems! ---- What are the engineers at GM doing between "coffee breaks" and "meetings at the water cooler?"

    If I owned this vehicle I would be VERY professional, and call Chevrolet Customer Service, and open up a "case number" that describes all the issues that are related to this vehicle. ---- (Explain to the representative that you expect the vehicle to be repaired in a timely / professional manner, and since it is under warranty you need a loaner vehicle.) ----- I would then make a service appointment with the selling dealer for service. ---- I would be up front with the service adviser and give him / her the case number. (Be professional to everyone that you speak to with regards to this issue.) ---- When leaving your vehicle for service make it VERY clear that after the repair has been made you want someone at the dealership to drive the vehicle to be sure that the problems have been resolved. ---- (I had a "hesitation issue" going up a hill with the 2010 - 2.4 Malibu engine, and it was a "software issue!") ---- This is how I resolved the issue! I only owned the vehicle for a few months, and they knew that I was headed to the "Lemon Law" in my state if the issue was not resolved. ----- My vehicle now has 47,000+miles and it operates properly. ----- (I am a maintenance person, so I change my oil and filter at the "selling dealer" every 2,500 miles, and I use a fuel additive at every fuel fill up! ----- I DO NOT believe in 5,000 mile oil and filter changes. ---- I use a fuel additive because the gasoline sold today is "dry" in terms of lubrication, and fuel pumps and fuel injectors need some lubrication along with the upper cylinder of the engine. ------ The two products that come to mind are "Lucas Upper Cylinder Lubricate, and / or Marvel Mystery Oil. ---- YES, the manufacture does not recommend these products, but I have seen the results of the use of these products. ---- When I first picked up my new Malibu the engine sounded life a "4 cylinder American coffee grinder," ---- now it is "smooth" and "quiet." I do not use oil between oil and filter change intervals.) ----- Best regards! ------- Dwayne
  • djm2djm2 Posts: 705
    Your problems could be related to an ignition switch. ------ I had a new loaded 1995 V8 Jeep Grand Cherokee, --- (THE VEHICLE FROM HELL), --- that had most of your symptoms, and it came down to a bad ignition switch. The switch was changed and the problems went away! ---- (I WOULD NEVER PURCHASE ANOTHER JEEP PRODUCT!) ---- Poor quality products, and VERY poor dealer service!---------- Dwayne
  • I did go with the EBC drilled and slotted rotors and brake pad kit and have not had a problem with them since I put them on over a year and a half ago.
  • skiziksskiziks Posts: 1
    edited October 2013
    Had our 2013 Equinox in for fuel in the oil. They replaced the high pressure fuel pump. We too thought that problem was solved in 2012.
    This week it's going back for a fuel module replacement. On cold start-ups we here a popping sound from the fuel tank. It goes away in a about 15-20 seconds but it should not be doing it.
    After that repair I'll be doing another oil analysis to confirm that the fuel is or is not still entering the crankcase and diluting the oil.
  • djm2djm2 Posts: 705
    This problem started in 2010 with the Equinox! ---- What is wrong with the engineers at GM? ------ Do and oil analysis ASAP! ---- Watch your oil consumption! ---- With fuel in the oil you may have already damaged your timing chain assembly, the piston rings and cylinder walls, and the main & camshaft bearings. ---- You may now have an engine that is an "oil pumper!" --- DO NOT let the engine run low on oil. Keep oil with you to "top off the oil level as necessary!" ----- Contact GM and open up a case number on this vehicle. ------- If you have additional problems with this vehicle activate the "Lemon Law" in your state ASAP! ------ Get some "legal advice" ASAP from a Lemon Law Attorney! ----- THIS IS SIMPLY UNBELIEVABLE! ----- All the best to everyone! ---- Dwayne
  • jpfjpf Posts: 496
    GM is trying to squeeze as many MPG out of an engine. GM has made a corporate decision to fully embrace sophisticated overhead cam engines with direct injection in order to achieve this objective. Problem: GM engineers, at least until this point in time, have shown an inability to design a reliable direct injection engine to achieve this objective. There's no point in asking GM to step up to the plate and make it right when their engineers can not design the product to make it right. GM needs to change its objective and go back to multipoint fuel injection. In fact, I remember reading something a few months ago where a Ford engineer stated that Ford was not going to fully embrace direct injection because of the reliability issues associated with adopting direct injection. GM needs to get back to basics and produce reliable products.
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