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Comments
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
So that's a great step for sure. I did let him know that we had talked to VW Customer Care yesterday and our ask was a buyback of the vehicle. He said he'd update his manager about that, but I made the point that the repair has to be completed one way or another, and that the request for the buyback is really in our court with VW.
We don't realistically expect them to buy the car back, but I think we have a legitimate concern over how we get comfortable driving the car going forward. For starters, I want to understand the nature of the failure and the repair. And I'd like an explicit warranty for some amount of time on the new clutch.
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
All of these comments are valuable - and I would pass them to the GM either directly or via the comment box on the survey. Especially with the perspective you bring as a high-end buyer that Kia is trying to woo.
Yeah, something sounds fishy. A worn clutch would start shuddering and slipping long before the pedal dropped through the floor.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
But the pressure put upon the buyer to put all top marks on a survey takes away from what I would think is the purpose of the survey - to constructively provide feedback that may be helpful to the dealership.
As discussed above, I suppose a good approach is to discuss any concerns directly with management so they are heard, and then submit a positive survey (if warranted).
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
I see the issue being more with dealer management than the sales staff. The staff need to be trained and incentivized to deal with premium cars sales differently than the econoboxes they are accustomed to moving. Management seems not to have done that.
2017 Cadillac ATS Performance Premium 3.6
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
"The modern design of the digital instrument cluster optimizes driver info while the Head-up Display projects key info just below the driver's line of vision."
- Ray
Both impressive - to me...
More recently, I had my (former) Mercedes in for a routine oil change/filter, telling the service person, at a closer dealer than I bought from, that I only wanted the oil change/filter. Instead, when I went to pick up the car I saw that additional things were done with a much increased charge. I paid the bill but I talked to the service advisor afterwards and told her that I would not turn in the survey rather than giving a negative one because I did not want her to get in trouble. She told me that she appreciated that.
For the clutch, quite likely the higher ups got involved and straightened out the front line guy. Possibly after actually diagnosing the problem to be completely Unrelated to a worn out clutch, so obviously a warranty item.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
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I get the feeling my Kia dealership is more transactional. They’re not looking any further than the next car over the curb, instead of trying to make certain that customer comes back.
I can’t believe they made much on my deal. End of year, big discount, probably the majority of whatever trunk money they had on the car was thrown at the deal. Probably a “mini” for the sales person. Didn’t make money on financing, as I didn’t finance. They didn’t even try to sell an extended warranty (tough sell given Kia’s standard warranty).
So, their only hope to make a decent profit would be to have me come back for service and/or to buy another car. They’re sort of short sighted.
Since the sales manager already knows how I viewed their delivery practices, I’ll go ahead and give the sales lady a good survey. My guess is she won’t be there this time next month, though.
I would still leave comments in the box - there are folk at Corporate who look at them for just this reason.
So you’re saying asking for $7k more on that Porsche is swinging for the fence?
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I’m planning to on Thursday; I’m still thinking it might be a little bigger than I prefer.
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
The M2 on your list seems to be a natural progression for you, in my humble opinion.
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
My wife obviously stated her disagreement with that conclusion, and proceeded to ask about what assurance can be provided that the failure won't happen again...because if she doesn't feel it's safe than she is just turning around and selling the car.
To which VW replied that if we were just planning on turning around and selling the car after the repair then they wouldn't cover it, since it's a goodwill gesture for our loyalty to the brand.
I'm livid.
But of course my wife wisely backtracked so that the repair will be covered.
Unbelievable.
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech, 2006 Acura TL w/nav
I'm guessing the broken parts will magically have been disposed of before that can happen. Unbelievable.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I've driven manual transmissions since 1963, and this is pure BS. The service morons have no clue how a manual transmission with a real clutch works and/or they hope their victims/customers don't either.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
That makes sense, could have just stalled or not allow the car to move if car was in neutral.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I did speak with the service manager at the dealership this afternoon and I appreciated that he was the first VW individual to proclaim that this was highly unusual and couldn’t imagine how a competent driver could cause such a failure.
I get the sense he was the one who made the push to get it all covered.
Still shocked that it wasn’t the obvious first reaction though.
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
But still...I think that just means there was a defect somewhere just waiting to break.
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
Oh...and the whole reason I called the service manager was to request pictures and video of the parts so we could talk through it. He was happy to oblige.
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S