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Car Buying for Women

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  • jipsterjipster Posts: 5,345
    I can't comment on $480 for 30k maint.

    I can. I'm looking at a Mazda Service Schedule for Oxmoor Mazda in Louisville. The recommended services at 30k miles comes to $529.99 WAAAAYY overpriced.
  • andeetandeet Posts: 142
    I just don't get it. My brother has Mitsubishi Lancer and he goes to the dealer for his oil changes. And he personally deals with the service writer. My brother told me some things that happened to him like service writer asks him "Since you're at 50k; you want to do the 50k maintenance?" Then my brother tells him back "No man; I'll come back for that. You know money is the issue." And the service writer doesn't put a gun to his head and tries to make him do it just like me and Carmax.

    I know it's important to do it; its just they put me in that "Gun at my head and pull the trigger if you don't do it" position and I heard from different other Scion owners are stating their dealers are doing the same high pressure + crappy service; I heard so many stories like "My dealer put huge dent on the driver's side" and "Detailers scrubbed my car with rough brush and put circle scratches." Heck, some guy stated he paid $1,700 for cheap tires at his dealer and didn't say no like what I did.

    This other dealer I'm talking about is a Milwaukee city limit Toyota dealer and one of their Scion Specialty sales consultants goes on a Scion forum site that I go on. She has read this situation (since I posted it on there) and she private messaged me stating I should go up there. Then explain what happened and tell service writer I want to be on track. They will charge me $180 for this 35k checkup and this dealer is ranked high for high quality service. She told me alot of their techs are very knowledgeable and trustworthy with costumers' cars.
  • joel0622joel0622 Posts: 3,302
    andeet, what ever you please make sure you do at least the basic maintanence. It sounds like you live on a fixed budget and could not stand a huge service bill. In todays automotive world lack of scheduled maintanence can void a factory warranty. If you go outside the dealer to do your maintanence or from one dealer to another make sure you keep good records ;)
  • andeetandeet Posts: 142
    I REALLY would LOVE to get back on track! I like this car very much but these dumb bills are just stacking up and it seems like they won't get back down. This would never happened if I didn't sign an apartment lease last June. :mad: I shouldn't known to not sign that lease since I didn't have the money to do the car checkup in May. I currently work two jobs trying to make something happen but rent seems to always get in the way. :mad: Good news is; this morning I did pay my November's car payment so I'm head. Maybe I'll use November's amount to pay Carmax to do the dumb check up and request to deal with one of my two favorite service consultants (since this happened; when I had unexperienced service consultant and one had the day off & other went on break.) Let's hope Carmax of Keno hasn't read my complaining :blush: (Off with my head!!! LOL)

    Man!! Can't wait to get this year over with!! Worst year of my 23 year old life! :mad:
  • Kirstie_HKirstie_H Posts: 10,896
    The good news is that you are young, and you are learning these lessons young. The hard way, yes... but there are plenty of people who never learn them at all, or learn them when they've got bigger responsibilities, like children.

    Congrats on getting ahead on the car payment!

    MODERATOR
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  • fezofezo Posts: 9,364
    Getting ahead on the payment is a very good start.

    On the tire bit, try an independent tire shop or two. You could try checking out tirerack for what might be the best bet for your car and budget. They have a great tire selection program that's useful even if you don't buy from them.

    Do make sure you get the right answer on the condition of your tires. They are the only connection between you and the road. Nearly everyone underestimates the importance of good tires.
  • andeetandeet Posts: 142
    My brother in law knows people who work at a private owned tire shop in Illinois. So he got me estimate on tires (All seasons.) Three Hankooks for 260-280 including labor; so I may take that offer. Then go to Carmax for my next oil change and get the 30k check up; bring my records with me just in case. I love dealing with their service consultants; they are very helpful & understand women except for that one.

    Do you guys think there will be problem requesting one of my personal favorite consultants? I know their names and my tC's sales consultant gave me their ext. numbers.
  • joel0622joel0622 Posts: 3,302
    No problem at all. Asking for a Service Writer when you come in is no different then asking for a Salesperson.
  • andeetandeet Posts: 142
    You work at a Carmax; do you? Just like anyone else who lecturing me. lol
  • joel0622joel0622 Posts: 3,302
    Nope, no Carmax employee here. I don't believe I could keep a straight face telling people those prices are non-negotiable.
  • andeetandeet Posts: 142
    I saw you few times posting about Carmax on "Carmax: What is your personal experience." And I automatically thought you work at one. Sorry
  • Kirstie_HKirstie_H Posts: 10,896
    A reporter seeks to talk with an African-American woman who owns and loves a 2007 or 2008 model year vehicle. Please send your city and state of residence and make and model of your vehicle to jfallonedmunds.com no later than Tuesday, November 27, 2007.

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  • I am just starting my adventure in buying a new car. Usually in the past I have bought older ones in private sales, however, I have just gotten a small insurance settlement and have decided to splurge on a new vehicle.
    I am, a 60 year old woman, and it is interesting to see how I am treated in various dealerships. I want to post some of my experiences.

    I went to a large Mazda dealership. I have owned Mazdas in the past and liked them,and was near the dealership on some other business, so I figured it was a good place to start.

    The salesman who came up to me (it seemed they had to FORCE someone to come and help me) seemed like he would rather be anywhere else. He was indifferent to the point of being rude. He was hesitant to even let me sit in the driver's seat and totally refused a test drive. When I was looking at a vehicle, he pulled out a cigarette and started smoking.

    I was decently dressed (nice slacks and a sweater), my hair amf makeup looked good, and I had the money to buy. Needless to say, I walked away VERY QUICKLY. As I did, I told him, "It is obvious you do not want to sell me a car today. Good bye."

    This week I am off to Honda. Will post more in my adventures later.
  • oldfarmer50oldfarmer50 Posts: 6,592
    That's just sad in this day and age.

    In my business I sell mainly to women. While women seem to take longer to make a decision than men they also become loyal customers who make repeat purchases. Men tend to shop like they are being pursued by the police (give it to me quick, here's the money,I'm gone).

    Perhaps this salesman didn't want to take the time to make you a loyal customer.

    2009 PT Cruiser, 2008 Eclipse, 1995 Mark VIII, 1988 GMC Van

  • greanpea68greanpea68 Posts: 1,996
    The salesman who came up to me (it seemed they had to FORCE someone to come and help me) seemed like he would rather be anywhere else. He was indifferent to the point of being rude. He was hesitant to even let me sit in the driver's seat and totally refused a test drive. When I was looking at a vehicle, he pulled out a cigarette and started smoking.

    I wouldn't expect you to do business at that dealer. Keep shopping they are not all like that. it is a shame you got treated like that.
  • Car buying, car reading, and car information is completely and totally not in any way easy for women. Some forums (most) are so pigheaded it's ridiculous. Last couple of times I went to go get a car, if I went to the lot by myself. No one came and talked to me. No one. I remember one time I was ready to plunk down money to purchase a car, but no one came and offered me any assistance. So I walked up to the window, tapped on it (as they were behind it watching me), said, "I was going to buy that car right there (pointed to a cavalier) but you know...apparently you guys don't want my money. So...bye!" I waved and left. Screw them, they don't want to talk to me they don't get my money.

    At that point I didn't know much about cars...obvious as I was going to buy a Cavalier I know :P ...but as my love of cars has grown it's been one heck of a time trying to find and join good forums and such that aren't

    a) full of guys who hate the idea of a chick in their territory
    b) doesn't have naked women sprawled everywhere on top of every car
    c) don't mind talking to you like you're an intelligent human being instead of just saying "buy a minivan, get in the kitchen and gimme pics"

    Almost makes one really want to quit being an enthusiast....but I tell you...I cant :shades:
  • oldfarmer50oldfarmer50 Posts: 6,592
    "...it's been one heck of a time trying to find and join good forums..."

    I assume you are talking about non-Edmunds forums. I've been reading these forums for a little over a year now and I haven't seen any chick-haters or naked pics yet. And believe me, I've asked some VERY basic questions. I'm not a car nut and I don't pretend to know about detailed mechanical differences. Sometimes I'm sure I appear like a dope to some of the pros but they have always been friendly and helpful.

    I have looked at some of the forums on other sites and found them to be just as you describe. That would not be tolerated by our hosts.

    2009 PT Cruiser, 2008 Eclipse, 1995 Mark VIII, 1988 GMC Van

  • andeetandeet Posts: 142
    I'm officially back on track for maintenance. Got new tires, switch to synthetic oil (about three oil changes ago), 60k maintenance, new front brake pads and rotors.

    All cost me 1,500's and my dealer did all my work except for new tires. They gave me one of their other Toyota techs and I was assigned to different service consultant (one of the two I was hoping for.) No pressure and paid less than what I was planning. To top it off; they still washed my car even if we were getting snow storm at the time and they also cranked up the heat so when I got into my car; I was going into warm car.

    For some odd reason, I smell the "new car smell" and I haven't smelled this quite new since the day I bought my car. They didn't change my cabin air filter :confuse:
  • joel0622joel0622 Posts: 3,302
    Well come on, the suspense is killing me.
  • greanpea68greanpea68 Posts: 1,996
    Last couple of times I went to go get a car, if I went to the lot by myself. No one came and talked to me. No one. I remember one time I was ready to plunk down money to purchase a car,

    It is fact I believe from NADA that woman make 90% of the house hold decisions. i would rather talk to a woman any day of the week over male prospect. Plus the woman are better to look at ;) and spend time with.

    Also woman in my experience are not afraid to pay profit. Doesn't mean they want to be taken advantage of but if treated right they will pay profit. :)

    GP
  • andeetandeet Posts: 142
    Also woman in my experience are not afraid to pay profit. Doesn't mean they want to be taken advantage of but if treated right they will pay profit.

    How funny you said that. Cause my personal sales consultant (I guess you can call her personal; since we have done two deals together. Probably more to come) treated me like she would treat a daughter. I gave her respect cause I knew I was getting respect back. So it kind of gave us trust on both ends. I offered to take 530 month car payment with different company but she explained to me I could go with brand new Tahoe for about that much and it would of been crazy to just buy a Scion tC with those loan terms. So she got me better terms with Toyota Financial and I accepted with smile.

    She also explained I could finance any accessories with the loan. So I picked over 2,000's worth. Then I made comment about me carrying spare car key during work hours so on cold days I could start the car & run it while it's locked. She quickly said "You should get remote starter! I can get you one installed." I kind of hesitated since I heard remote starters could screw up starters and alternators. She kept pressuring and I finally said "Okay." Turns out, it was very helpful specially on those 10 degrees days when I leave for work. No problems yet. Then again, I also don't use it everyday; only on those very cold nights. I found out long idle really does kill gas.

    Who knew a car saleswoman sucker sales pitch would be helpful? lol
  • oldfarmer50oldfarmer50 Posts: 6,592
    "... explained I could finance any accessories with the loan..."

    What kind of interest rate did you get from your saleswoman? Was it lower than the other company and was it for the same or longer term?

    Sounds like you had an enjoyable car buying experience.

    2009 PT Cruiser, 2008 Eclipse, 1995 Mark VIII, 1988 GMC Van

  • andeetandeet Posts: 142
    If I can remember correctly, American Credit Union wanted 17% or 16% for 72 while Toyota Financial wanted 8.5% for 72. I originally wanted to buy my tC as second car and she agreed at first. We did credit application and every requirements for each loan stated "Must trade in current TFS loan." She explained to me "I know you can probably do this. But you will be paying double everything. Here at Carmax, we don't want to see our customers get into serious problems down the road. If you went to another dealership, you would of left with the keys long time ago. I rather see you trade in the xA that's if you want the tC that bad?" I told her back, "Let me think about it and see if there's any other options." Following Monday, she called me on my cell phone (I don't know how she got my number? But she got it.) I think the call last least five minutes and out of those minutes I think only minute and half was about the car. We were talking more about each other's days and jobs. lol

    The woman I bought it from; she's been employed at Carmax for almost 10 years. She was one of the few who was able to keep her job when Carmax bought out the auto mall. The woman sure knows what she is talking about and that's why I trust her all the way. She was flattered when I bought in all of the paperwork, did my homework, knew finance offers, my Dad sat far, far away from us so I can do everything on my own when I bought my first car. This was my first ever loan car; I knew 315 month car loan was too much for minimal wage job so I deeply thought and asked if 72 month loan could be option right on the spot.

    She has told me that many customers come back and buy cars from her again and again. In fact she has one customer who comes in every five months and trades in the car she sold him the last time for another one. He will only deal with her.
  • greanpea68greanpea68 Posts: 1,996
    Andeet,

    It is nice to hear a story like that, a good one at a car dealer froma consumer ;)

    On the reomte starter... Don't worry too much every once in awhile they need to be adjusted and it ussualy takes a day. The company we use will do it for free for life of the car as long as it is the original owner.

    GP
  • andeetandeet Posts: 142
    I guess you could say I had rare buying experience compared to other car buyers. Don't worry I told Carmax during the survey "She did excellent job. I'll probably buy from her again." But she actually tried convincing me about saying "Oh yeah, Christine sure knows her sh**" Just to see what her manager would say during review time. Unfortunately , they called me about 9:00 am and I was dead sleep. Kind of forgot to say it but I think "excellent" could easily equal to "Knows her sh**"

    I know this might sound corny but I actually admire her alot. It's something I learned from being on here and reading through all posts. Seeing most female salespeople usually doesn't stick around that often unless they are successful and they go through alot of crap from colleagues & male customers.

    But then on the other hand; I've been admiring lot of female professionals like my employer's owner. She's 60 something and started her company in the basement of her house while she came from a family with money. Company started booming while making even more millions and owning the same old Ford Town Car for 15 years. I never met this woman yet...I heard she is witch but I heard if you work in a warehouse and woman. You're already on her good side.

    I think it could be caused by not having a mother to look up to through my teens and the women around me like certain family members aren't really good examples except for two (my older sisters.)
  • oldfarmer50oldfarmer50 Posts: 6,592
    "...most female salespeople usually doesn't stick around that often unless they are sucessful and they go through alot of crap from colleagues & male customers..."

    That's the same as for male salespeople. ;)

    2009 PT Cruiser, 2008 Eclipse, 1995 Mark VIII, 1988 GMC Van

  • I went into San Rafeal Chevrolet in San Rafeal, Ca to purchase three cars. One brand new Hyundai Santa Fe, one used 03 Chevy Tahoe and a used 05 Dodge Ram.

    First Issue: We first purchased a 03 Chevrolet Tahoe for the price of 20K. Everything was fine until I went home and happened to stumble on the dealerships webpage. Out of curiosity I had looked up my SUV I had just purchased. To my surprise I found my vehicle priced for 19495. Immediately, I phoned the dealership and spoke with the manager about the situation. They took care of it and said that they would fix the price and send a check to the financial institute my vehicle was financed through. TWO MONTHS later the bank has not seen the check. I have called several times to the dealership and have had no responses. Even a couple of visits with assurance someone would call me back but everytime leaving empty handed because so and so isn't in today.


    Second Issue:
    We also purchased a used 05 Dodge Ram. As a condition of the sale they were suppose to install a bed liner. My first gripe about this deal is that I had purchased this vehicle in early November, but the deal with the bank did not close until late December. In the meantime of them closing the deal they took it upon themselves to sell my trade in before the deal was even funded. Not only did it take until late December for the deal to even get funded but I was not able to get my bed liner for the entire month. Now that they have received their money from the bank, I have yet to get any money for my bed liner to be installed. I have also made several attempts to contact them regarding this issue and have received no responses. I am now out 1000 dollars because of this situation.


    Does anyone have any advice on what I should do now? Do I have a leg to stand on in court? Should I take them to court??
  • tidestertidester Posts: 10,109
    I can think of a couple of things you might try. Talk to them face to face and ask them to resolve the issues and, while you're at it, very politely mention that you are considering taking it to the Better Business Bureau. Don't do it in a threatening manner and stay calm and friendly; just mention it with no additional comment. At that point a respectable dealer will make a good faith effort to fix the problems.

    If that fails, follow through with the BBB. Beyond that, there is always small claims court. Just be sure that you can document everything! The court will almost certainly rule in your favor given what you've said here.

    Anyone else have ideas to help norcal?

    tidester, host
    SUVs and Smart Shopper
  • jipsterjipster Posts: 5,345
    Legally I don't think you have a leg to stand on in the first issue. You agreed to buy the Tahoe for 20k.

    In the second issue, if you don't have any documentation, or a contract, saying the dealership owes you a bed liner... then you are S.O.L on that one too.

    I don't think this sleazy dealership will give you anything unless you have proof of an agreement.
  • greanpea68greanpea68 Posts: 1,996
    Does anyone have any advice on what I should do now? Do I have a leg to stand on in court? Should I take them to court??

    Sorry to hear about your bad experience! :mad:

    Your first issue about the price of the Tahoe. State law in Mass. says you have to sell a vehicle for what it is advertised for. I would download the screen if possible still or maybe you still have it downloaded somewhere in your computer.

    For them to say they will send $505 to the bank is [non-permissible content removed]. That won't change your payments at all. It will just take it off the remaining balance at the end. And ... I don't know maybe they think you will forget about it at that time. You should have had them cut you a check for $505. for the differance of the advertised price. Like I said it is a law in Mass. and have seen dealers give the money back after trying to pull a fast one. Good luck getting your money back. You may want to contact your District Attorney's office and ask them about your laws in California. You will just need your paper work and there add.

    Secondly on the bed liner :mad:

    This is the part that sucks. If you didn't get it on the Purchase and Sales contract or a " We Owe " form than your S.O.L. . Unless you can go in there and speak to the General Manager of the store. Keep calling, emailing, and stopping by the store until you get what is owed to you \. You do have some leverage that you just bought 3 vehicles and did intend on servicing these vehicles at there store but if this doesn't get resolved than you will sue( as long as you have paper work to back up what yopu are saying) or just take your business elsewhere and you will contact the BBB and tell everyone that not to do business there. Tell them you will take a $25 add in the paper to tell everyone in that area what sleazy dealer they are. You might get some attention than.

    Please come back and let us know how you made out!

    Good Luck :)

    GP
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