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Warranty Claims Administration

Just wondering if there are any other active warranty administrators that use this message board. I just think it would be nice to have other claims administrators to ask questions and get help with claims processing.

 

Also, if there are any rules against posting common warranty claims problems on this message board.

 

For instance, I had a claim return today with code 3010 for labor operation 7521B4...I went to look up the DC for that op and there is not indication of one on Honda Net? Anyhow, I will call the WHD today to get this problem resolved..just curious if anyone else has had similar experiences and maybe we can help each other in the future.
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Comments

  • bye the way, I'm a honda warranty claims administrator but I do have experience in GM and some knowledge in Nissan warranty as well.
  • mitzijmitzij Posts: 612
    I am an admin for a Chevy dealer. I'm not sure you'll get much help here. You may find out if Honda has a forum website for Honda technicians/service personnel like the one GM does. On GM's site, I have gotten a ton of excellent information and help with problems like yours.
  • driftracerdriftracer Posts: 2,692
    experience as a service manager/warranty administrator, and now testify as an expert witness in automotive law cases, with warranty administration being one of the areas I'm qualified in - I don't know if I can help with particular questions, perhaps in a broader discussion?
  • What is the website you're talking about that GM has? I have been asked to help the claims administrator at the Buick dealership, that we have here on the same lot, and it would be excellent to know that website. I learned warranty at a Buick/GMC dealership and never heard about a website for warr. administrators. I appreciate all of your feedback, please keep it coming.
  • driftracer, I'm sure there will be numerous situations that will come up that you'll be able to help us with. I will keep that in mind, thank you. It's always helpful to hear someone elses point of view when problems arise.
  • driftracerdriftracer Posts: 2,692
    And Yassou!
  • mitzijmitzij Posts: 612
    It's something like http://service.gm.com, click on 'forum' tab. (I don't enter websites well, so I find everything with a search engine or leave the site in 'favorites') It's password-protected and, to sign up, your friend will need BAC and dealer codes.
  • thanks mitzij, it's funny...I've used that website many times to look up campaigns and service bulletins but I never noticed the forum tab at the top!
  • mitzijmitzij Posts: 612
    Great! You'll find it's an excellent resource for technical information. It's a very efficient way for get help than calling neighboring dealers one at a time.
  • beabea Posts: 1
    I also am a Chevy Warranty Administrator..I have spoken with many admin. in the past few years and am glad I found a new message board. Where are you located ? I am curious as to the pay rate in other areas. I am in Southern California.
  • mitzijmitzij Posts: 612
    I'm in a small town in Ohio. My c/p rate is $48.00 per hour, warranty rate is a little higher. Most other 'ships around here have rates in the 50s or 60s.
  • scibelliscibelli Posts: 1
    Hi: I need some advice on how to proceed. I own a 2000 Pontiac Gran Prix with 59,000 miles. The transmission started slamming second and fourth gears under normal acceleration. Dealer has just repaired and I now have $2,200 bill. I had purchased the extended warranty that expired in months but not miles in 2004 (4years, 60,000 miles). This car has been driven by adults and never towed anything. My dealer is indifferent to my outrage at such an expense at such low mileage. All services were performed at factory intervals. What can I do?
    Thanks to all!
    Sue Cibelli
  • mitzijmitzij Posts: 612
    your service contract is expired. GM warranty expired 2 or 3 years ago (by delivery date). I'd say you're shucksoutaluck. You have a 5 (or 6) year old car. How long do you expect a manufacturer to pay the bill for repairs on a vehicle? They only promise 3 years or 36k miles, whichever comes first.
  • mcspakmcspak Posts: 8
    Hi, I need some help/advice if you can. I have a 2001 Mazda MPV. It has 52k on it and I just took it in for it's 48k service. The dealer advised me that the water pump was cracked and said it would be approx. $450 to fix. I advised that i had purchased extended warranty on the MPV, which is due to expire at the end of May. It covers the ater pump.

    The dealer called me back asking me if I had flushed the coolent at the 3 year/72k mark. I said no, as I service based on kilometer and it only had 50k on it. They rejected the claim saying I didn't adhere to the recommended service guidelines, that the coolent should be flushed at 72k or 3 years. The vehicle was 9 months over the 3 year mark and approx 22k under the kilometer mark.

    Can the coolent cause the water pump to crack in his short period of time? Any suggestions on how to escalate/resolve this with Mazda?
  • mitzijmitzij Posts: 612
    You could try calling the service contract company directly and appealing the decision. Explain your service record and see if they will bend. This is why I don't like service contracts. You sign their contract and you have to play by ALL of their rules. Even the one that say you must do all recommended maintenance to their specifications. They say 3 years for a coolant flush, you want to say the 70k miles.
  • mcspakmcspak Posts: 8
    Thanks, will try that and see - I appreciate you responding! :)
  • Hey Vasilios, I'm a Honda/Acura Administrator, 13 years and still running..... be glad to cut and deal and maybe we can help each other...
  • I was wondering the same thing, I have been searching for other Nissan Warranty Administrators to ask questions and get help with some of my claims. Anyone a Nissan or Infiniti Warranty Administrator??
  • I bought a new GM car on a zero-percent interest deal a couple of years back. It's still on warranty, and a part went out earlier this year. I was told the part was out of stock and was issued a loaner from the nearby car rental agency at dealership expense. FOUR MONTHS LATER I'm still driving the loaner with no word from the dealership. GM must be paying 2x or 3x my monthly payment to rent me this car.

    Can anyone advise me as to the end game in this situation? Should I expect them to find the part eventually? Should I expect an offer to buy back my car for my blue book equity? Could they ever cut off the loaner without actually repairing the car? What if they continue to say nothing and they still have my car when the warranty expires?
  • mitzijmitzij Posts: 612
    Have you called the dealership?
    I can't think of any part that would be backordered that long, and would make your vehicle undriveable.
    You got the vehicle checked and the part was ordered when in warranty. They must take care of the repair under warranty. This happens all the time, someone comes in with 35998 miles on their car, they come back 2 months later to get the work done. It's covered.
  • Bought a car from dealer, 2000 Chevy Lumina, 72560 mile,
    Want to buy one year GMPP extend warranty.
    They give me a Valued Guard for 780$ only for one year.
    Any suggestion?
  • mitzijmitzij Posts: 612
    Your best bet would be to put that $780 in a savings account for a rainy day. Value Guard is (more or less) a powertrain plan, covering the internal works of the engine and transmission. Any service contract you try to buy, considering the mileage and age of your car, will be costly. I'm not sure it would be worth it.
    My full opinion of service contracts can be read in my published works. (see extended warranty topics) :)
  • Thanks.

    780$ can save me a power game PC.

    The car I bought from Chevy dealer is messy inside. I asked to clean the car inside out. The dealer promised to clean it after the deal. When I drove my car the next day, they just washed it outside by water. Shame on them. .
  • jlimatojlimato Posts: 1
    I had a good extended warranty policy from WarrantyGold which was 7 year 100,000 miles. WarrantyGold went bankrupt in 2003 (I had 4 years more to go) and left all policy holders without coverage.

    The transmission in my 2000 Ford Windstar with 55,000 mi just went and will cost me $2,700.

    Is there anything I can do to get hep with this? Not the whole amount, but some would be very helpful. I read the following post by highrolla and gave me some hope. Any suggestions would be help.

    From highrolla.

    Like many others I was burned by NWIG and WG but am still a big believer on having 'peace of mind'. Just as I have Medical, Auto, and Home Insurance, I consider myself conservative when taking financial risks.

    I contacted my CC and completed a 'Charge-Back' since the company went insolvent and I began searching other companies. I learned it is very difficult for a warranty companty to sell in FLorida (because of regulated pricing, compnay background ect)and decided to begin there even though I libe in NY.

    I only found 3 compnaies and beagan speaking with all of them. 2 of the 3 were the typical 'slimy sales reps' only trying to close the deal and could care less about my Gold experience except for calling them thieves. The 3rd Compnay, WarrantyWarehouse.com rep was kind and informative. The rep I (think Melvin maybe MArvin) eductaed me on the industry and sypmathized with my problem with Gold.

    By the end of the 45 minute conversation I was confident this was the right compnay for me and wanted to enroll. Without even asking the rep put me on hold, got back on the line and discounted the policy, offerd a free payment plan, and a small deposit because of my situation with Gold.

    I am satisfied now, had my 1st repair over Xmas that was $1,800 that was a fine experience, and will recommed this compnay to anyone.

    Remeber, if you go to dinner and have a bad steak, are you never going to eat out again? I think not! I chose WarrantyGold because of the best price and now I have to deal with that....Now I chose a compnay based on price, representation, past history and more importantly 'gut feeling'.

    Do not be mad at the warranty companies, realize like I did that I chose the wrong compnay for the wrong reasons and learned my lesson. I am happy now!!!
  • mitzijmitzij Posts: 612
    No service contract company will sell you a contract, then pay for your transmission to be fixed. They will call it a 'preexisting condition'
    Unless you lie and they don't know the trans is junk. Buy the contract, wait 30 days, get your trans fixed and submit a claim. This is known as Fraud, however, and you could be fined. I wouldn't try it. Just fix the van, or get a new one.

    You could try calling your Ford dealer and asking for some Goodwill assistance. Might get help, might not. Since it's a 5 (or 6) year old van, I wouldn't hold my breath.
  • We bought a 2003 Buick Rendezvous 2 weeks ago. We were really mislead and lied to by this dealership and need some help and advice. Our sales man told us that we absolutly had to purchase the extended warrenty (which we knew we wanted) right then and there. He told us we could not buy one after we bought the car. He convinced us to get the $100 deductible on the 60 month or 75,000 mile GMPP plan we wanted....saying that we only paid that deductible the first time we used it. The dealership charged us $2900.00 on this General Moters warrenty. Since then, I called GMPP and found out that we have to pay the $100 every time you bring it to the shop! I have looked into Black Pontiac Dealership and I deffinalty want to go thru them!! (According to Black Pontiac the same warranty we bought has a list price of $1870 and they sell it for $1400....the $0 deductible which we now know that we want has a list price of $2170 and they sell it for $1700). So the dealership we bought it from over charged us $1,000 dollars...we could get the $ 0 deductible for much less then what we paid!!!

    Here's the thing, GMPP told me that I cannot cancel it from my dealer and get it from Blacks...they say once you buy it, you cannot ever get it again on that veichle! I called the Buick Company and all they could do was note the complaint about my dealership.

    Does anyone know what to do? Are their any loop holes in the GMPP warrenty? We really want to stay with GM and switch to the $ 0 deductible. The dealership will not help us as of right now....but I have messages in to alot of people there.

    If not, what are other warranties that are equally as good as GMPP?

    Thanks, I appreciate any and all advice...........
  • marcelamarcela Posts: 1
    I am a gm warranty administrator, our dealer just purchased the saab franchise, is there anywhere I can receive some type of training with the warranty submission I have been trying there website but I get nothing can anyone help me
  • jdilljdill Posts: 6
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    You are here: Forums Vans & Minivans Honda Odyssey 1999 - 2004

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    Honda Odyssey 1999 - 2004
    6805 messages,  Last post on Aug 12, 2005 at 1:22 AM
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    #6804 of 6805  01 Odyssey, bum tranny, warranty?? by jdill   Aug 11, 2005 (6:41 pm)
    Bookmark | Reply | E-mail Msg

    I purchased a used 2001 Odyssey (with 22,000 miles) through an auto broker at my credit union. I was told it was Canadian so the warranty was void. I live in Washington State. Lots of people buy Canadian cars here through auto brokers or dealers who have rental returns. Anyway, i thought no problem, I'll just buy an extended warranty at my credit union. No big deal. That was years ago and low and behold I have the "tranmission problem." My warranty company insisted Honda do a pressure test and the dealer said, "no, we know what the problem is because it's on a national bulletin, the code came up and we do the new transmission. We aren't going to spend shop time and money on a pressure test when we know what the problem is." When the ICWS agent insisted, one of the Honda techs mentioned that they have a "recall" issued through Honda on this transmission but that since it was a Canadian vehicle, they can't service it on the extended warranty. Since I never got a letter from Honda USA or Honda Canada, I didn't know the difference. Now the ICWS guy is saying he won't cover ANY known issues because it's "gray market" and Honda USA and Honda Canada are saying "sorry but we don't cover you" either. ICWS said they would cover it IF there wasn't a "recall" on it. But Honda USA says it's not their problem. Honda Canada says check with Honda USA. The Honda dealer wants over $4K to replace the transmission and I don't have that kind of money. My car broker who sold the car to me cussed out the ICWS people then said he would contact his Honda dealers and get back to me. Who should pay here, or am I sol? :mad:
  • jdilljdill Posts: 6
    Sorry for the weird cut on paste on that last message. I thought I was just pasting my message from the Honda forum. Didn't realize all that other stuff came with it. Apologies all around.

    Jennifer :blush:
  • In bold black on my contract it says, Agreement term(whichever occurs first) Includes the manufacturer's warranty term on new vehicles. Now if it says to a certain mileage,but Honda admits there is a defect in the transmission and has extended the warranty, shouldn't the vehicle be covered?
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