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Scion tC Prices Paid and Buying Experience

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  • Oooh right, I'm going to look into that later. I know these cars aren't very old, so I wasn't sure if many people had experiences with them in the winter...
  • toyotakentoyotaken Posts: 897
    Being here in Buffalo, we had a bit of experience, so I thought I would mention it. Enjoy the new car!

    Ken
  • nascar9900nascar9900 Posts: 48
    I ordered a 2006 Flint Mica 5 sp with side air bags less than 2 weeks ago. The Salesman called yesterday to say it is on the transporter to the dealership.

    Now the problem - I want to upgrade to the iPod stereo. (Long story, but the Scion Help Desk originally told me the iPod "mounts in the cup holder" and "the steering wheel controls are not valid for the iPod mini" - so I went with the stock unit. After I ordered, they corrected themselves saying the mini will work and is stored in the glove box, so I now think the iPod is the way to go.)

    Salesman tells me this is a big deal. He wants me to pay $600+ for the whole unit instead of the $260 differential.

    I don't see why this is a big deal. I thought the business model for Scion was to have the dealers do the customization? Can any dealers clarify this?
  • jgrimmjgrimm Posts: 1
    Just wanted to post here -

    Yesterday, I drove off the lot in a brand new '06 Azure Pearl TC; minimal extras - I much prefer the basic lines and equipment package on the car, but I did upgrade to the iPod/MP3/WMA radio.

    The buying experience was flat-out fantastic. The no-haggle pricing takes a lot of the pressure off and lets the salespeople be a bit more honest than usual (being a former salesman myself) about the pluses and minuses of the car. My guy - John in Chattanooga from Capital Scion - was fantastic. He took me through the tC and was very honest about his compeditors.

    The no-haggle price may seem a bit iffy; in my case, I think it only hurt me on my trade-in. The no-haggle thing is across the board - they tell you the price first, then tell you what you're getting for it. Check out the website - you'll see the philosophy there, too. They start by telling you the price.. then you dig into the car. Everything is up front - either pay it or don't, your choice.

    Interestingly, according to my dealer, the prices quoted on the website are the same whether you get the work done before you buy the car or after you drive it off the lot. If I want foglamps or the XM Radio upgrade, I just take the car in, pay the price plus tax, and it's done. Period.

    (To the poster talking about the radio - the dealership is sorta screwin' ya there. Or so it feels to me.)

    Even in the finance process, everything was straightforward and well-explained. I'd shop from these guys again in a heartbeat.

    As for the car itself... wow. It drives exceptionally well and is as quiet inside as a high-end lexus. It /wants/ to do 80, and it'll happily cruise along faster than that. The transmission (I've a stick) feels very solid and the car is exceedingly responsive and stable. The whole thing just feels.. polished. People take notice, too - perhaps it's the Azure Pearl, but more people look at this car when it goes by...

    Surprisingly, there's a lot of room front and back. At 6'3", I can fit in the front seat.. and climb in the back seat behind my set up driver's seat and still have plenty enough leg room. Trunk storage is the only trade-off, but the rear seats fold to level with the rear cargo deck to give more room.

    Suspension-wise, the ride is similar to much heavier and more expensive cars. Having driven a Jaguar XJ12 for quite a while, despite the weight differences, I can honestly say the ride over rough pavement is comparable.

    Honestly - I'm as enthused about this car now as I was driving it off the lot. Vive Scion!
  • My dealer just told me that as of 5 o'clock yesterday, they're not taking any more orders for the Scion tC (this is only the dealership near me as far as I know). This is a new place that just went up, but they're overwhelmed with the amount of people who are buying these cars, so they need to stop taking orders. I'm so glad I ordered mine when I did, but it's the waiting period that's killing me! I'm hoping they can find one locally for me so I won't have to wait for it to come from Japan.. although then I would know it hasn't been touched. My corolla is on it's last leg... so keep your fingers crossed for me please! ;)
  • I just purchased a Scion tc 3 weeks ago from Right Toyota in Scottsdale Arizona. I got the car, a couple days ago and absolutely love it. I wish, however I could say the same for my experience with this car dealer. It was horrific!!!! From beginning to end. The only reason I went through with the deal there is because of time restraint. My parents were here visiting, and I needed a new car. They have done nothing but lie, make excuses for themselves, and lie some more! I strongly advise against buying from this dealer, but at the same time I strongly reccomend the Tc. Very fun!!!!!
  • aeroluvraeroluvr Posts: 42
    I'm so sorry you went through this! That is why I am hoping to hear from others here who have GOOD dealer recommendations for Orange County CA before I set out to do my test drives, etc.

    I would have flat out REFUSED to drive the red auto 2005 and asked to speak to the sales manager at that time or just went and found the sales manager.

    Sure am glad you wrote the letter at least...but am sorry it made you end up buying another vehicle. I wish you would have tried a few other dealers..if there are any around that is.
  • mike84mike84 Posts: 4
    My wife and I went into Riverside Scion in Tulsa, OK to by a TC. After the
    experience we had we bought a Civic EX sport instead, our first non-Toyota in 20
    years and I've come to the conclusion that Toyota customer Service is dead.
    Here's a copy of the Email I sent to Riverside and to Scion.com. Their reaction
    was basically thanks we'll look into it, nothing from either for 2 weeks

    To Sales Manager or whom it may concern,
    My wife and I came onto your lot on 11th St. this morning to look at a new Scion
    TC for my wife. The salesperson who came to help us proceeded to ignore my wife even though she spoke to him first until I told him that he needed to talk to her as it was to be her car and her decision. He asked the reasonable question of when we were thinking of buying, she replied that we would be buying within the next week but would most likely have to order because she wants the Azure pearl color with several body accessories and a 5 speed stick. After that the entire experience went downhill, he kept pushing her toward the red 2005 even after being told several times she didn't like the
    color, did not want an automatic, and wanted a 2006. He finally went in to get
    the keys so she could test drive the 2006 manual Black Cherry Pearl but he came
    back with the keys to the 2005 red auto. She was upset but went ahead and drove
    it to feel out the ride and how the AC worked etc. During the test drive (I was
    in the back seat) he kept looking at his watch, tried to dissuade her from
    getting on the highway and after about 5 minutes just started guiding her back
    to the dealership. All during this drive he kept pressuring about this car, he
    seemed incredulous to the point of insult that she would want a stick and stated
    at least twice that color wasn't an important criteria. We both found his
    attitude to be derogatory and rude. All in all it was one of the worst
    experiences we have had at a dealer and we will be buying a Scion but it won't
    be from Riverside and you can thank (BLANK)for that.

    So mad after 2 weeks bought Civic Instead.
  • dahldahl Posts: 4
    On the Scion website, you read the following about the "pure pricing" concept: "Pure Price means that the price you see posted – whether on a windshield, in an ad, or on a menu display in the dealership – is the price you will pay. This includes vehicles, accessories, and even finance and insurance products. All our prices are clearly posted."

    Now, here's the trouble - as I learned today at the Walnut Creek, CA Toyota/Scion:
    This is not true; the prices you see on the website are not guaranteed, and the dealers can - and will - charge ABOVE the "the price you see posted".

    Today I went in to buy a Scion and began asking for the accessories I wanted. They were charging HORRIBLY above the website prices. Here's one example:
    LED Light Enhancements: website - $250, Walnut Creek - $299
    (for those doing the math at home - approx 20% markup above MSRP on the accessory)

    I sat there furious as the dealer/salesman explained to us that "Pure Pricing" does NOT mean all dealers charge the same price! Instead, you negotiate on the accessories/add-ons that make the car! So what you have to do is go to all of the various dealer-websites and look to ENSURE they will sell you your car at the website price!

    I'm infuriated, because there's nothing "pure price" about this - I'm now treating the purchase as a typical car purchase, and now haggling with a few dealers to knock the prices down on those accessories. I found two that will charge MSRP as the max, and found that many of the other dealers in my area (SF Bay Area) just charge above MSRP and rely on the false claim of "pure pricing" to mislead consumers into thinking the price they get at ANY single dealer is the same at any OTHER dealer!
    I just can't wait to hear about the first class action false advertising claim on this one!!!

    On another note, I've been trying to buy a Scion TC for weeks.
    The first dealer lied and told me he had every color in stock (I wanted to see the colors on the car before making up my mind), and when I got there, he had only silver (Magnussen Toyota);
    The second dealer lied and told me that black cherry is a discontinued color, so I should come on down NOW and buy the flint-black one he was going to sell me, but it was ready to head out the door so I had to make it in FAST (Burlingame Toyota);
    and the third was Walnut Creek, where I showed up, looked at the car, was prepared to take it, and learned of this dealer-by-dealer markup after I was halfway through the financing application.

    So my advice to folks is this: CHECK THE DEALER WEBSITE BEFORE YOU GO TO THE DEALER. Because not all dealers charge the same. And if you don't believe me, compare the following four bay area dealers:
    Magnussen Scion (Palo Alto, CA) (charges msrp)
    Walnut Creek Scion (Walnut Creek, CA) (charges above msrp on many options)
    Fairfax Scion (Fairfax, CA) (charges above msrp)
    Also, many dealers CANNOT give you the options you want - the Walnut Creek guy had no idea what the "ipod compatible" feature was, and gave me the price of $395 (the website cites $260 as the MSRP on this feature).

    To say I feel misled is about half of the story - I feel downright lied to by the Scion hype.
  • dahldahl Posts: 4
    No, not really.

    I learned today that the "pure pricing" does NOT include accessories when the dealer I visited wanted to charge me almost $200 above the MSRP on the accessories I wanted for the car. The accessories differ from dealer to dealer.

    So yes, there is haggle room indeed.
  • dahldahl Posts: 4
    I'm having the same experience; it's been 2 weeks of me trying to find a dealer I can stomach doing business with.

    They lie about the inventory in stock, and I've been lied to about the colors' availability (at the Burlingame, California Scion dealer I was told black cherry is discontinued for 2006. I explained that I'd seen the website, and he flat-out told me I was wrong and needed to come down and just buy the other color he had on-site). Either that, or they're utterly indifferent and downright rude.

    I suspect there's such low-profit here that only the lowest level of care is paid to you. Which is incredible; I'm making a $20k purchase!

    Toyota/Scion should cut their marketing-spending and give more dealer-incentives. I've had such frustration myself trying to buy a TC these past few weeks that I'm about to pick out another car from a dealer who can at least fake wanting to do business with me.
  • aeroluvraeroluvr Posts: 42
    www.scion.com/showroom/tc/pricing/

    Yep...it's certainly NOT as they would have you believe huh? Here is the page from the main site with the "disclaimers" that say basically dealers can set whatever prices they want to BUT the customer still can't haggle...
  • toyotakentoyotaken Posts: 897
    First, let me say that I am not a Scion representative at our dealership. From my understanding, the individual dealer does not HAVE to have the same pricing that Scion does on their website, however, the Dealer must have THEIR prices posted both in the showroom and on their individual website for vehicles, parts, accessories, rates, etc. So what may save you all some time is to check out the individual dealer's web site to get their pricing.

    Hope this helps.

    Ken
  • dahldahl Posts: 4
    But that's my point - what value is "pure price" to me as a consumer? What I'm hearing is that I'm utterly unable to negotiate options that should be negotiable, and that in some instances the dealer can and will charge more. This isn't the Saturn model, and I suspect that part of the poor performance I'm experiencing from Scion salesmen has to do with working next to their Toyota peers - peers who likely have a higher profit-margin/sales "take" than their Scion peers. On the Saturn lot, everyone gets the same amount, and dealers on those Saturn lots give a very different experience than the reluctant Scion dealers on the Toyota lots.
  • This has been the most difficult $22,000 I have ever spent. It is extremely frustrating that these dealers think they can get away with murder, and bold face lie to us. I also bought a Toyota Scion Tc and have encountered nothing but lies and deceit since day one. I am a 24 year old girl, luckily I had my father who can see right through the BS these car dealers like to dish out. I can only imagine what they would've tried to tell me, had I gone in by myself! I do agree that the incentives must be made better for the salesmen, though sad as it is thats the only way we as consumers will get better customer service. My dealer even told me he only makes a certain amount on scions and was hardly worth his effort. No wonder its been problem after problem, and lie after lie. Its the first Toyota I have ever bought, and this dealer has left such a bad taste in my mouth I will reconsider ever buying another one. The excitement of a new car was completely taken from me by this car dealer. If anyone lives in Scottsdale, Arizona and is looking for a Toyota dealer, DON'T go to Right Toyota!!!! I hope Toyota as a whole takes a step back and re-evaluates the way they train their salesmen to sell, or not sell, Scions. Its a great car overshadowed by the supposed " Haggle-Free" hassle of buying. :mad:
  • Just received my new tc yesterday!!! 2006 superwhite with side airbags. I have been visiting this forum since March and all your comments have been very helpful (stickguy, tonylexus, etc). My tc was supposed to get here in 20 - 25 days but one became available in 10 days. Once I was told they had a tc for me, making the final decision to buy was a bit scary, especially when reading the last few posts on this website. But I looked at the overall experiences all of you have had and the info I read from other tc forums. Overall what I heard was that owners love their tcs. Driving it for the first time yesterday, I can see why. As an older person, I don't look at the same features my 16 year old son does. The ride was smooth, quiet, very roomy inside despite its size from the outside, and a very secure feeling in the driver's seat. Much more secure than my Toyota Corolla feels to me. Will keep you informed on how it continues to do. 34 miles on it so far.

    As for my buying experience...FANTASTIC! Dick Poe Toyota/Scion in El Paso gave me wonderful service, quick and friendly. The salesperson and I kept in touch through e-mails since March. Visited another Scion dealer who wanted $500 down to order, but this one asked for no money down. No pressure either. Even the finance part was surprising. I spent no more than 30 minutes in finance and they gave me several options for financing and I decided which one to take. I was more than pleased with the results. And, no pressure again.

    Today begins Day 2 with my tc. Incidently, I looked at the Honda Civic, Honda Accord, CRV, Sonata, Toyota Corolla & Camry and some of the Nissan cars. For the money and all it comes with (ABS, sunroof, comfort, etc.) this is the one I liked best. By the way, I hadn't even heard of the tc and wasn't even interested in it, but my son kept telling me that he wanted one someday and so we test drove it one Saturday... (just for the fun of it). And now you know the rest of the story.
  • yguy74yguy74 Posts: 1
    Hello, I haven't seen a midwest post yet so here I go. I went shopping for the tc in mid june. The first dealership I went to Grossinger Scion in Lincolnwood, Il didn;t even have a tc to look at and just expected to be to buy one without even test driving it. So I then went to Evanston Scion and they did have one to drive, but it was automatic (I wanted a stick to try out) but at least I knew what it was like to drive one. So I ordered one in 5 speed blue with the air bags. They said it would take a few months to develiver and now it is almost august and the order isn't even filled yet. I that normal at this point?
  • jerchajercha Posts: 4
    This car is just too popular. Hard to even find a tC to testdrive but Koons Tysons had a flint mica available from a buyer that changed his mind. I think the frenzy is causing some Scion dealers to resort to old dealer tricks.

    Well its still better than buyin a similar popular car the Ford Mustang. That coupe is selling for at least $4k over MSRP in my area. Same availability No Mustang coupes in the lot in Sterling. The salesman was jus salivating over me. At Acura, they tried to upsell me a TL then made me wait while another manager showed up with the Shark smile from Finding Nemo that scared me all the way to Scion and Carmax.

    That post who bought a Civic instead is bound to find a nice dealer because the Civic is old news. I bet that dealer even had a lot of Civics in stock.

    My car won't be ready for 2 weeks at which time I will find out if fangs come out of the dealer. Thanks to all your advice because I will walk out if he tries any shenanigans.

    Up till now they have been so nice. The rep even let me do figure-8s and hard breaking on my test. My search is over...that car is fast yet solid for under 20k. They did ask for a refundable $500 deposit. To my understanding the accessory price is the internet price.

    i will post again when my tC arrives :blush: :blush:
  • srn3srn3 Posts: 20
    Went to a dealer in Clifton Park, NY today to check out the TC, and it was not a pleasant experience at all :mad:

    Had to stand at the Entrance for 10 minutes before someone even bothered to ask me whether I need any help, and eventually I had to go and get help on my own. When someone did get the time to speak to me, he was pretty rude and cold. I wonder how they can expect someone to spend $ 20K when they treat someone the way they did.

    To top things off, there was not a single car he had to show me. I am surprised how someone can expect me to spend $ 20K without even having a look or test drive the car.

    I had heard that Customer Service and Toyota Dealers don't go hand in hand, and I guess I got to experience it for myself today.

    M dropping my plans of buying any Toyota Product because I guess I deserve to be treated better when I am going to spend $ 20 K.

    On the way back, stopped at a Volvo Dealer to check out the S 40. Inspite of the dealership being on the verge of closing (the salesman was literally locking the doors), he showed me around the car. Guess Toyota's loss is Volvo's Gain :)
  • srn3srn3 Posts: 20
    Well I happened to go to another Toyota Dealer in the Capital Region today. Was a completely different experience and couldn't have asked for more. As a matter of fact ended up buying an 06 Azure Pearl. The car drives like a dream and the dealership was outstanding. And oh yea.. I did get a 400 rebate coz I graduated from Grad School. :D
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