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Comments
I don't work for Infinity(sic).
Also, if you ever bother to compare this forum to the problem threads for other cars you'd find how good this car really is from a reliability standpoint.
When the primary complaints for a first model year car are mainly squeaks and rattles and the truncation of song titles I'd say the manufacturer has done a very nice job.
Have people had other problems with this car? Yes they have. Cars are made by humans. No manufacturer will ever deliver 100 percent trouble free cars.
Do the number of complaints rival those for Mercedes, BMW, or Audi? Not even close. As a long time Benz owner I can guarantee you that the number of problems with the E class dwarf those found on the Infiniti M. Since the original poster has what he considers to be a problem M he might have done better with a Benz. I doubt it though.
Smile, those frown lines on your emotorcon will give you premature wrinkles.
The E 350 is a proven car. The M has a long way to go!
So tell me, why is there not a forum for problems with the Mercedes E350?
I have had the moonroof rattle and the slight slip in the driver's seat (both fixed under warranty and with use of a loaner G35x). This is still the best driving car I have ever had (including a BMW 3 series).
The brakes are the best of any car I've driven. That says quite a bit when you consider the car is 4000 pounds.
I see you have (had) the same issue that I am having with the driver's seat. I feel the slight movement when braking and is very annoying. Had it into the dealer for them to look at it and they claim they could not find the movement.
I had to take the Service Writer out to the car and physically show the movement by grabbing the steering wheel and the bottom of the seat. The Service Writer was then able to feel the movement (at least he said). Unfortunately they had kept the car overnight and I did not want to leave it over the weekend with them (lord knows where they place cars on the dealer lots over a weekend). Did not want door dings or mysterious scratches to appear. Also - the base G35 they loaned me was dirty and just plain crappy - I wanted my M back. I was so happy to be driving it again. The Service Writer understood and actually agreed with the difference in the G and M.
I will be bringing the car in for service at 7500 and have them address it then. Did they tell you exactly what they did to fix yours (assume it was fixed to your satisfaction)? I have read it is a bracket replacement. Only concern I have it that they will @#$% something up in the interior while fixing the seat (since I assume they will have to remove the seat to change the bracket).
Also - I have a popping sound that comes from the seat when turning corners or shifting in the seat. It comes from the bottom cushion and occurred on two other M's that I test drove before I bought. This one did not have it initially but I discovered it when adjusting the seat. I have it adjusted so the sound is not present now. Just curious if anyone else has had this issue.
I have not noticed any popping noises.
Rattles certainly can be annoying. However, if you took just a minute to view the link doc posted for you it will be obvious that rattles pale in comparison to the problems the current generation E is having. The E's problems are very consistent with problems reported across the entire Benz line for the last 6 or 7 years. My 2003 SL500 has been a victim of all the electric gremlins reported on the E thread and more.
Infiniti should addrss all these problems instead of ignoring them. They advertise all the wonderful technology and most of it is flawed.
I certainly agree that they should address every issue a customer has. However, I completely disagree with your assertion that ALL the technology is flawed. As with most people who have posted on the M site, the technology on my car has worked flawlessly. I know this is no solace to those who have experienced problems with their M, but I think it reflects surveys that indicate that Infiniti has equalled and in some cases surpassed reliability of even Lexus.
They gave me the pitch on the bluetooth and I was never able to use it without people complaining it sounded like I was talking from a tunnel.
I've yet to talk to anyone using hands-free that doesn't sound as if they are in a tunnel. Hands-free phones connected to land lines still have a bathroom-esque quality to them.
The E 350 is a proven car.
It has proven to be another in the long line of defective products from Mercedes Benz in the last decade. I say this with a heavy heart because I'm a lifelong Benz owner and fan. The magnificent history of this manufacturer is unparalleled and they are managing to tarnish it mightily in a very short period of time.
I'm no paid shill for Infiniti. If they don't take care of unsatisfied customers they won't continue their tremendous growth of the last few years. The treatment that I have received from them, however, and the quality of the two cars I've purchased from them seem to point to a bright future if they can get people into their showrooms to test the cars.
You're welcome!
It is disturbing that the local infiniti dealer (circle in nj)'s service guy didn't know about the manual adjustment and had to ask a tech!
I have had a similar experience with the Infiniti Dealership you referenced regarding repair of the sunroof/headliner rattle. This has been the only problem I have had with my M35x in its first 4K miles. I had told the first service advisor about the Tech Service Bulletin regarding the head liner rattle. He essentially "blew" me off, saying that not everything posted on the Infiniti website is applicable. Needless to say, when I got my M back, the rattle was still present. Somewhat perplexed about the waste of time, I called the dealership and got another service advisor who made a second appointment for me. This time, the service advisor rode with me to listen to the sound and later after the repair, specifically told me that there was a service bulletin on the problem. The problem is now fixed to my satisfaction. This experience has sensitized me to seek one of the other service advisors when I bring my M in for future service. I plan to avoid further interactions with the first advisor in the hope that his employment at the dealership will be short lived. Contact me off list if you would like to share the name of the Service Advisor in question.
Hold the steering wheel with both hands and push your back into the seat. When I did this, the whole seat (back rest and seat part) seemed to tilt back in unison (the front of the seat cushion felt like it was pressing up against the bottom of my legs). It just felt funny, yet it didn't seem to be a safety issue.
The dealer didn't hassle me at all about the problem; they agreed it was an issue immediately. My only concern is that I need to leave it overnight because replacing the rail requires them to involve an upholstery shop :surprise: !! As you can imagine, I'm gripping the wheel of the G35 loaner a little tighter with anxiety...
When they fixed the moonroof rattle, they didn't re-seat the rear seat cushion completely on the first try. They fixed it when the car was returned for the bracket replacement (10 days later). Everything is better than new now (the rattle started on day 2-3). I procrastinated taking it in for the rattle because I was afraid of what might happen to the fit and finish elsewhere.
I had an idea, tried it, and it worked:
From ON, double-press the ignition button (like you would double-click a mouse) and it goes straight to ACC.
From ACC:
Hold brake down, press button once --> Starts engine
No brake, press once --> OFF
No brake, double press --> ON (no engine)
I don't recall if the manual explains this...
Turn the car to ON, without starting the engine.
Turn the seat heat/cool to all the various positions (with the car off, you will easily hear the fan). Note the strength of the fan at each position. NOTE: The system takes about 5 seconds to react to your new selection.
Here's what I found:
Cool (MAX- farthest left): Fan strength is high
Cool (Medium): Fan strength is equal to MAX
Cool (Low): Fan sound very low
Heat (Low, Med, MAX): Fan sounds exactly like Cool (Low)
I definitely sense different amounts of heat with the different heat settings. Shouldn't the fan also push more air on Heat (Max)?
Does anyone hear three different fan strengths on Cool, or just two like me?
My passenger controls react identically to the driver's side.
I posted this question some time ago, and it seemed to me incredulous that this function would be omitted. I am happy to report that your approach worked perfectly! One of those undocumented functions again, I suppose. Thanks for your investigative prowess and once again proving the value of these discussion boards! Much obliged --
-D in the B/B M35
Curious how your bracket replacement went. First off - did it fix your problem? Secondly - did they do any damage to the interior/exterior? That is my biggest fear with requesting the replacement since the seat is so big and heavy and normally would be moved into the car without the door attached (during assembly). While the doors do swing out further than most cars, the door panel can easily get scratched up (the wood trim could get a nice scratch by not paying attention to what you were doing). I know they would fix whatever they harm but don't want to think about having repaint work done or removal/replacement of door panels. I want a quiet/rattle free car like I have now. BUT the seat movement is so !@#$ annoying!
problem but for an early model leather defect,
and they punchhed holes in the right door panel,
gouged the plastic cover on the rocker
panel, put a hold in the door seal, and also
scratched the speaker grill in the door panel.
On the driver side, put several gouges down to
the metal and many surface scratches on the
same door sill.
While all this can be repaired, the door panel
is still on back order. The worst thing they
did was wash the car, even though I asked
for it not to be, although I forgot to do
so when I left it with then the night before.
However, I called early the next AM and told
them twice in the same call, make sure
you do not wash the car. They apparently washed
it with 60 grit sandpaper. After compounding
it twice, I got it back with the deeper scratches
still there, and severe swirl marks. Now they're
sending it out do be fixed. My fear is that
there's little to no clearcoat left, and if they
wind up finally having to paint it with
clearcoat, it will be a $99 job on a $50K car,
lowering the resale value.
I should have ignored the leather problems.
That happens when the battery is disconnected. Your service department can reset the car and you will have a full functioning sunroof again. The technicians should have caught that with their PDI.
M
It seems I am not alone.
Anothe annoyance with the car is that my bluetooth phone works, but not well at all. I may as well not use it hands fee :mad: . Anyone else with this problem?
The next issue is very important here in Canada. The seat heater is the worst of any car I have ever owned and the dealer says it is normal. Anyone else with this problem?
You may not like Infiniti's method of implementing heated/cooled seats but I doubt you have a problem.
Infiniti chose to tie the seat heating/cooling function to their climate control. Quite frankly, at first blush, this seems a very logical way to go about it. The seat attempts to provide a level of heat similar to the heat distributed by the climate control system. The same seat fans that distribute cool air in the summer move the heated air in the winter. The primary drawback to this method for heating is that the seats do not heat immediately after turning the car on and selecting heat.
Unfortunately, those who have had seated heats in prior cars are used to those with heat coils. I'm not sure about all brands, but Mercedes and BMW heat with coils which produces quicker heat and if you keep nudging the switch to "high" will make the seats feel like heating pads. My girlfriend seems to think they are therapeutic seats as she has hers set to "high" all year around.
The benefit to the Infiniti method is that the seats actually produce cool air in the summer. Both Mercedes and BMW merely provide fans that attempt to cool by moving air and wicking away moisture from the body.
I think the ideal solution moving forward would be to provide heat coils for immediate heatup and then revert to climate control warm air once the car has reached the user set temperature.
If you want to feel your seats get warmer, though, turn up the temperature on your climate control and partially close vents on your side. The air that is moved through the seat will become correspondingly warmer.
There are many who have been dissatisfied with Bluetooth. I haven't noticed any problems however and think that the biggest problem may be with expectations that were set too high. Have you ever talked to anyone who was using a "handsfree/speakerphone" type device that produced crystal-clear sound? Remember that you are in a less than pristine sound environment speaking into a microphone that is a couple feet away from your mouth.
BTW, how do you like the Bourbon and Black combo? I love mine. It garners comments all the time.
And from what I remember from glancing at the manual is that other than the tires and the oil, everything else is just checked and looked at. I don't see paying them to just look at the car.
http://www.infiniti.com/m/pdf/Infiniti_Service_Maintenance_Guide.pdf
Enjoy!
- Ray
If there is an EE out there, please correct me if I'm wrong.
Sometimes, the 12-volt plug on electronics is really cheap. I have opened a few up after a blown fuse where it appears there is a short (many have fuses in them, but if they are rated higher than your car's fuse, then the car's fuse will blow). If you find that the fuse blows with a particular item, you may want to check that item's cord/plug.
I have an M35X that makes a "creaking" noise from the front end when I turn the wheel either backing or pulling out of a space from a dead stop. Is this similar to the noise you are hearing?
Kookla
I have an M35X that makes a "creaking" noise from the front end when I turn the wheel either backing or pulling out of a space from a dead stop. Is this similar to the noise you are hearing?
I have a sound that sounds like the tires are rubbing on the wheel wells. Seems to only happen on slow moving maneauvers where the whell is turned 3/4. Like when pulling out of a curb side spot or making a U turn? Does anyone know what htis is? The teh checked the steering stops and they were OK.
they made it to about 12k miles, (all hwy) in decent shape, my car drove pretty well.
then, they started pulling on the highway, constantly correcting the driving just to keep it on the road. I talked to my tire expert, he said flip the front left and right only. then the car pulled the other way. Now, about 4k miles later, the car is a FRIGHT to drive! I'm 95% sure that it is 100% a tire problem. THE GOODYEARS are absolute pieces of C R _ P! I have AVON 245/45/18s coming in from Tire Rack on Monday and will have them installed.
I can't wait. I discussed all of this with my Infiniti dealer and we've all determined that the tires are just shot. They "wander" all over the road, and on a sloped road, they are flat out dangerous. THought you'd like to know. PS Feel free to email me later once my tires are on my M35x in the next day or two.
I’ve been looking for a $30K +/- car. My first choice is a nice low-mileage used Lex GS430. But I’ve happened to see some of the very attractive prices on the M45, it could be $5k-$8K less than the GS430 on the same year. What are your experiences on the M45 (03-04) model? Are they reliable? Are there any known defects/problems on the car?
I’ve never owned a Lex or an Infiniti before but I am a Toyota guy. So I know the reliability of a Lex is exceptional and I’ve learned that the power of M45 is awesome.
Comments/thoughts are welcome.
Wangs04
Doesn't sound good & I'll keep that in mind.
wangs04
Thanks for any help with this
It's difficult to answer the question without driving the car, but I think what you're experiencing is more likely the effect of the max performance tires rather than the car.
With the aggressive tread, stiffness, and stickiness of the Bridgestone Potenzas, you're going to feel irregularities in the road more easily. This translates into movement of the car if you find slopes and ruts in the road.
These same qualities, however, are partially what make the car so responsive and capable in its handling abilities.
First of all, you are on 18" wheels with the Sport model? Sure about that? Secondly, I had this same comment with the M35 Sport and got one response to a post on the M45/M35 2006+ forum. That respondent didn't have a problem. My car too is all over the place depending on the type of road. I am starting to wonder about the tires. Contemplating changing the tires to determine if the tires are the problem. However, that will be a rather expensive test. I would like some all-season tires instead of the the summer tires that come on the vehicle. I haven't seen anything less than $300 per tire. So, I may just have to wait it out until I have put a few more miles on the current set. I can deal with the movement for now. Just have to hold on a little more than normal!
You are right, my tires are 19". Thanks for the feedback. I traded my G35 for the M45 and it had 18" - though the ride was rougher, the car tracked well on all sorts of crowned pavement environments; no drift at all. I would think that a 60K car, good design and alignment would keep this car running reasonably straight under modest pavement irregularites. Please let me know if what you find out on your end. Do you think that I should ask dealer about checking alignment?
Thanks for your feedback
Jeff
I too traded in a G35 Sport Sedan that was a little rougher ride wise, but didn't have a tracking problem. The alignment seems fine on a "perfect" surface. I'll be sure to talk to the tech folks on my next visit to the dealership and will let everyone know the results of that conversation.
I've posted this on FreshAlloy and Infiniti-Driver, I might as well post here too. Anyone has witnessed something similar, it's not a big deal but it baffles me:
Sometimes, when I unlock the door of my M45 with the door handle request button (I rarely used the unlock button on the fob itself), I can see the steering wheel/driver's seat move to my programmed position (well, I assume it is my programmed position) and right after that, they go back to the "easy exit/entry" position (wheel all the way up, seat all the way back). Then, when I start the car, the wheel/seat go back to my programmed settings again! I'm really confused. This really happens randomly. I had this happened a couple of times just after getting the car, then it stopped for months and now it's back! Anyone else noticed this? A couple of people have reported similar problems on the M forum on FreshAlloy but I would expect this problem to be reported more extensively, unless few people actually link their wheel/seat settings to their fobs? I'm thinking I have a defective auto drive positioner module or something.
Thanks!