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Mazda5 Owners: Problems & Solutions



  • It's been 2 weeks since the recall. Has anyone figured out how to get a response from Mazda other than "as soon as possible?" There must be someone up in the food chain who can give us a more detailed, realistic respone. My calls to Mazda result in the same "they're working on it". Will the 2006 Mazda5 truly become a 2006 vehicle? The MPV is getting tiresome.
  • Just spoke with my dealer (Fairbanks Mazda in Orlando), supposedly the #1 volume Mazda dealer in the U.S. 6 years running...they should have some pull right??? Well, they're clueless. I asked for an update on the situation and all they could tell me was that they did not have parts to perform the repair and it would be another 2-6 weeks before they had the parts. I told them I wanted to drive my 5 until they had the parts because of the lack of a real threat of fire (unless you cruise at 80 in 2nd gear) and, as expected, they told me they would be unable to release the car to me. My car is officially being held captive. Not only that, they're keeping it on the lot in direct Florida sunlight with no sunshield in the windshield. If I see one ding, scratch or dent on it when I pick it up (in 2006 at this rate), I will request a brand new car from their inventory (mine only has 250 miles on it.) I asked them to keep me posted, though I don't expect them to. They never even called me about the recall in the first place...I called and told them about it. I guess it doesn't require an exceptional dealership to be the volume king.

    Don't mean to bum anyone out more than they already are, but it could be November before we see our 5's again...
  • I phoned my dealer yesterday and he informed me of the same thing, that in fact there was nothing wrong with the car but that 3 people had driven it on the freeway at over 60 mph in second gear. Anyone that has ever driven a stick knows that that would strain any car. I promised my dealer that if I got my car back I would not drive it in manual mode until I brought it back to get repaired. But, instead of it sitting on the lot getting dirty, I would like to be driving it. He was told that he could not do that and in fact that I would not get it back until the end of October. By the way, the dealer was told they could now start to sell the new Mazda 5's again. How can someone buy one today if we are not allowed to drive ours?

    Now for the conspiracy - Mazda released the 5 a month or two before Mercedes released their new mini van. Have you seen this new Mercedes? It looks just like the Mazda 5 - in fact I had three people tell me they thought they saw me, but it was a Mercedes. If you were Mercedes wouldn't you be upset if a car that looks just like your new release was being sold for 1/2 the price. As soon as the Mazdas were pulled off the street there was a flow of Mercedes ads on tv for this new car. Has anyone seen an ad for the Mazda 5? No! I think the Mazda 5 will be a great success but is being sidestepped so that Mercedes can get out there first and make it look like Mazda copied and is not as innovative. Well, we all know the truth and may end up with a very controversial car with the look of a Mercedes at 1/2 the price. I wouldn't doubt if the price of a Mazda 5 goes up now.
  • It is amazing how closely the benz resembles MZ5!!! Granted, it is a mercedes, but nonetheless. I can survive without the leather.;_y- lt=Aikx5szFf8QNN5adLatBe5LwnMoF?i=exrrpass75&a=all
  • audia8qaudia8q Posts: 3,138
    By the way, the dealer was told they could now start to sell the new Mazda 5's again. How can someone buy one today if we are not allowed to drive ours?

    Your dealer is wrong. Mazda was holding some MZ5 at the port until the fix had been determined...They decided to start shipping the cars on hold so when the fix arrives they will be turned around quickly. They are still under a stop sale directive. They can not be sold or delivered to customers until the fix is completed. Any dealer violating this rule can potentially face all kinds of trouble...Mazda has requested that all customer cars be repaired first.
  • Thats a bit of a stretch..have you seen the Merc in person? I've seen it, and it is a MUCH larger vehicle than the Mazda, and has regular opening doors, not sliders. Its also longer, wider, and bigger in almost every conceivable way.

    Wait until you see one in person. I dont think the comparison will hold up.
  • Hello audia8q,

    Thank you, great information so far. Who provided those details to you? Your dealer?

    As for the dealers not able to release the car until is fixed, I will stick to the "up-to-one-month" statement in the letter sent earlier by Mazda. Somebody mentioned the lemon law earlier in this forum. I'm not sure in Canada or other US States, but in the State where I purchased my car the :lemon: law kicks-off after 30 days, so I will give them the benefit of the doubt for the time being and if nothing happens by then I'll look for other options. It's a great car but I prefer one that I can drive :). I know sounds bad, but given the circumstances, I'm already doing some research to find a good :lemon: lawyer...
  • I, too, see major differences between the two vehicles. Here's some numbers from

    Exterior Dimensions: R-Class (MAZDA5)
    Length 203 in. (181.5 in.)
    Width 77.5 in. (69.1 in.)
    Height 65.2 in. (64.2 in.)
    Weight 4766 lbs. (3333 lbs.)
    Wheel Base 126.6 in. (108.3 in.)
    Ground Clearance 5.8 in. (5.5 in.)

    It's weird how the R-350 is a "wagon" and the M5 is a "van" according to Edmunds' data.

    If you look at the windows of the R-350, note how much they're tinted in the back. Gotta wonder what kinda of a "greenhouse" this thing has.
  • Thats a bit of a stretch..have you seen the Merc in person? I've seen it, and it is a MUCH larger vehicle than the Mazda, and has regular opening doors, not sliders. Its also longer, wider, and bigger in almost every conceivable way.

    Yes, while there is some resemblance in some images, the R Class is bigger than a Honda Odyssey - and we all know how huge that thing is.

    While I have your attention - to all those who have M'5's with AT. I know the car will drop down to first gear when coming to a stop. But what about when driving in manual mode at highway speeds? If you were to slow down to 30 or 40 mph without manually downshifting, does the vehicle go to second or third gear automatically or will it stay in fourth?
  • audia8qaudia8q Posts: 3,138
    Who provided those details to you? Your dealer?

    actually I am a dealer.
  • The R-Class is way out of Mazda's class. It is more in the class, in terms of size, capacity, and performance, of the Chrysler Pacifica and the Ford Freestyle except that it's luxury. Moreover it doesn't have the sliding doors. So as far as I'm concerned, I'm still smiling with my 5. Just in case some of us here may turn dreamy it starts at US $48 grand. :(
  • w9cww9cw Posts: 888
    I just returned from our local Mercedes dealer, and looked at the R-Class. It doesn't resemble a Mazda5 whatsoever. The comparison to a Chrysler Pacifica is more appropriate. And, since it is Daimler-Chrysler, one wonders if they may even share the same "basic" platform. The base MSRP on the one I looked at this evening was $48K, but with options the total MSRP was $64K. This is a big car compared to the Mazda5.
  • gwinchgwinch Posts: 2
    Thanks for the info about how to reclaim my Mazda 5 from the Dealer. I am going to call Sharon Hartman on Monday to get my car back. I'm fed up not having it and hate the Enterprise Dodge Caravan I've been driving.

    I called the Dealer today and the service guy said nothing had been done. He said they didn't even know what needed to be done and were waiting for Mazda to tell them! I don't know whether the guy was just clueless or being economical with the truth, but either way I want my car back.

  • Thanks audia8q, next time I will check the profile first :)

    Since you get some key information first hand, please keep the people in this forum on the loop in case you get some more news. I hope you also have some voice in Mazda at higher levels (being a direct representative of them) so they understand what owners expect. As I told my dealer and the Mazda Customer Assistance Center: Mazda can make a difference on this issue by periodically communicating to owners and dealers alike (letters and calls are overkilling but what about a more specific status page on or miss the opportunity and really upset owners by providing only little bits and pieces which have to come from different sources creating confusion and deriving into taking other measures :mad:

    Mazda had a good start with this issue... they just need to follow through properly so I'll call Sharon as well :)
  • Please don't post names and phone numbers of third parties without their permission. This is contrary to the Edmunds forums Member Use Agreement.

    You can exchange phone number by private e-mail. Most members list their e-mails in their profiles, just click on their name, or ask them in the forum to send you their e-mail address. Don't post your e-mail address publicly in any message board. Bad idea, you'll get spammed to death.


  • audia8qaudia8q Posts: 3,138
    unitl the info came out about the casue we didn't really know more than you have been reading on here. I personally called our MZ5 customers yesterday to give them a status update. Everyone was glad to hear it wasnt something real serious without a fix...some dealers havent been real good at keeping customers informed. I told our people that they may not hear from me again for a couple few weeks unless some new info comes out.
  • driosdrios Posts: 5
    ">I've been reading all info I can about the recall, and I really miss my 5. I had it for a month and now it's back at the dealers... they game me a Mazda6, but I miss my 5. I love reading all of your feed back and points of view and I wonder, if 30 days pass by and the "lemon law" would kick in... would anybody request there money back and look elsewhere for a new car? :confuse: :lemon:
  • hifivehifive Posts: 72
    My message was removed because I posted the Supervisor of Customer Service's direct phone number. I think that is silly because she is a Mazda employee. Anyway, if you want her name and number, please email me.

    She told me the dealer has to give me my car back, and that is very unlikely the car would catch fire if it is not driven in second gear at high rates of speed. They are going to put in a new heat shield to make it idiot proof, but you are not in danger if you drive it and remember not to put it in second at 65 MPH. Also, she told me the cars that caught fire did so in the first 100 miles of being driven.

  • bwatersbwaters Posts: 52
    Thanks HiFIve,

    Perhaps Mazda USA is being overly cautious...
    I will send an email to you by Monday morning about the phone number if you still think we can get our Mazda5 back next week. We are happy with our rental Mazda3. Our Mazda5 is a manual transmission so the recall doesn't make much sense to us, given we won't drive 65 MPH in second.

This discussion has been closed.