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Mazda5 Prices Paid and Buying Experience

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Comments

  • ajpendoajpendo Posts: 19
    Does anyone know if a dealership will honor the gerber discount if the certificate was not available at the time of purchase? Surely if the date of sale was within the specified time what difference should it make???
  • I was wondering the same thing. My Gerber ad came in the mail yesterday and I immediately went to the MazdaUSA website listed in the ad, to register. I purchased my MZ5 on 7/16 but didn't find out about the gerber rebate until 7/22 so I will let you know what comes of it.
  • smariasmaria Posts: 279
    See message #3 in this thread, or go to www.mazdausa.com/gerber
    It's a $500 rebate from MazdaUSA for any new 2005 or 2006 Mazda vehicle.
  • gyygyy Posts: 5
    thanks for your sharing...I guess you had better luck at Fremont Mazda, and it seems that they are more reliable.

    Yes, if anyone of you know how I can get this settled, please help.
  • momstoymomstoy Posts: 30
    I called mazda corporate (the phone # on the certificate emailed to you) and they said that they would give me the rebate after the fact. I think that I have posted this here before. I had to mail them a copy of the email, my purchase contract, and the "original offer" (a large kind of post card from gerber that I got by emailing gerber for it and they mailed it out to me within a week)

    I had forgotten to mail the "original offer" and they said that they would accept a faxed copy. Just faxed that on Friday - so I will wait and see if I actually get the $$.
  • qbrozenqbrozen Posts: 17,273
    No delivery ... No deal.

    As long as you don't take the car, there is no finality to it. And how did you pay for a car you don't even have?? That part makes no sense to me.

    '13 Stang GT; '86 Benz 300E; '98 Volvo S70; '12 Leaf; '14 Town&Country

  • audia8qaudia8q Posts: 3,138
    gbrozen.....Does Calif have a law/rule that clarifies your post??

    gyy stated ..."I have signed all the doc, and paid for the car already.

    Here in Connecticut, once the papers are signed and the car is paid for the buyer becomes an owner. If and when they drive away plays no role in the sale.
  • qbrozenqbrozen Posts: 17,273
    why not?

    So you are telling me someone pays for the car ... meanwhile, outside, a tree falls on the car ... they go outside to "take delivery" and find the car with the tree on it ... are you telling me that you, as a dealer, can just say "hey, too bad, its yours now."???

    As far as I know, and maybe this is a state thing, if you DON'T take delivery, there is no deal. And I know I'm not just pulling this out of the air because Terry has said this many times, too.

    unless, of course, "taking delivery" just means paying for it ... but I don't think so.

    '13 Stang GT; '86 Benz 300E; '98 Volvo S70; '12 Leaf; '14 Town&Country

  • audia8qaudia8q Posts: 3,138
    outside, a tree falls on the car ... they go outside to "take delivery" and find the car with the tree on it ... are you telling me that you, as a dealer, can just say "hey, too bad, its yours now."???

    I can't speak for any state other than mine....but If the paperwork is signed and complete the guy owns the car. They don't have to drive the car anywhere.

    Let's say the paperwork and the delivery is done at the consumer home or place of business...the consumer never drove the car off the lot, somebody else did. Does that constitute delivery? When should the change of ownership take place? when the guy drives away regardless of when the paperwork was executed or when the paperwork was completed??
  • qbrozenqbrozen Posts: 17,273
    That's a good point, too. I really don't know. Wish I knew where to get the proper information.

    '13 Stang GT; '86 Benz 300E; '98 Volvo S70; '12 Leaf; '14 Town&Country

  • I hate to be a sourpuss here but I really don't see why you think you deserve your money back. I don't mean to sound accusatory, but there seem to be holes in your story that do not quite add up.

    "However, they slipped 3 times in delivering the vehicle. they did not keep the promise to have all the accessories put on and deliver the car on time."

    Was the dealer in Menlo Park doing a trade with another dealer in the Bay Area or did they slip in telling you when the vehicle was supposed to arrive from the port? If the car was coming from another dealer, how did they slip? Also, if the other dealer was unwilling to part with a car, why didn't you just go to that dealer instead? What I don't understand is how you signed all of the documents without the car being on the lot? I cannot speak to other states but in California, the paperwork is supposed to show the vehicle's mileage at the time of delivery. There is no way this could have happened without the car being there (or at least it shouldn't have).

    A scratched bumper does not really constitute a defect (some of you might call it semantics), however, I would call it damage similar to a broken window. If the dealer repairs it properly, I don't quite understand what your beef is. It sounds more like you discovered you could have saved money going to a different dealer. Unfortunately, this is something you should have thought of earlier. Lastly, the accessories that you speak of, were they paid for or were you simply expecting they would be put on.

    I know I will sound like Ward Cleaver when I say this, but if everything is as you say, I hope you have learned a valuable lesson when it comes to buying a car.
  • "As far as I know, and maybe this is a state thing, if you DON'T take delivery, there is no deal. And I know I'm not just pulling this out of the air because Terry has said this many times, too."

    But you can't take delivery if there is no car. As I replied to GYY, in California, the contract must show mileage at time of delivery, so unless the dealer in Menlo Park is doing something shady, the contract should show the mileage on the odometer at the time of actual delivery.

    "So you are telling me someone pays for the car ... meanwhile, outside, a tree falls on the car ... they go outside to "take delivery" and find the car with the tree on it ... are you telling me that you, as a dealer, can just say 'hey, too bad, its yours now.'???"

    I realize you are overstating for effect, but if the car dealership had trees on it and one fell on your car just as you signed your name to the contract, I suppose the dealer would either try to find a like vehicle or tear up the contract as their insurance would probably cover the costs (notice there are rarely, if ever trees on dealer lots?). However, the case we are discussing doesn't involve such extreme circumstances.
  • robyneilrobyneil Posts: 26
    It's true that you can't sign a purchase contract without the right VIN# and odometer reading, so it is strange that gyy was able to sign a contract. If delivery slipped 3 times, does this mean the vehicle purchased was actually on the lot?

    Unfortunately, there is no cooling off period in CA where you can't change your mind about the vehicle you purchase except if there was fraud involved.

    gyy, we don't really know what your real situation is but if the dealer did ask you to sign a contract before the vehicle arrived on the lot (blank VIN#, and odometer?), the contract you signed should have a date different from the date the vehicle arrived. Probably you can find something that can help you from these ca.gov links:

    http://www.leginfo.ca.gov/cgi-bin/displaycode?section=civ&group=02001-03000&file=2981-2984- - - .5

    http://www.leginfo.ca.gov/cgi-bin/displaycode?section=civ&group=01001-02000&file=1688-1693- -

    from:

    http://www.dca.ca.gov/legal/m-1.html#n

    If it is fraud, the different dates is the only loop hole I can think of to indicate fraud. Else, it'll be hard to justify changing your mind on the purchase as rlawrence stated.
  • qbrozenqbrozen Posts: 17,273
    But you can't take delivery if there is no car.

    Right. And I pointed that out in my first message, as well. I never, as far as I saw, received a response to that inquiry.

    '13 Stang GT; '86 Benz 300E; '98 Volvo S70; '12 Leaf; '14 Town&Country

  • audia8qaudia8q Posts: 3,138
    I missed the "no car" part.....that changes things IMHO.

    This is where things get kinda hazy....each state has different rules and I am not familiar with Calif state laws.
  • gyygyy Posts: 5
    thanks all for the reply. Here are some more details.

    - the car is not at the dealer when we signed the paper work. the contract has its VIN# and an estimated mileage. Does this mean if the actual mileage is different (more than) the one listed on the contract, I can refuse to accept delivery?

    - the dealer required me to sign the contract and paid for the car in order to do windown tinting on the car

    - as of now, they said they will replace the bumper. Not sure if they are really replacing it, or just repairing. Can't really trust them anymore.
  • Hi gyy,

    I hope I didn't sound too harsh yesterday. Anyway, I have a feeling you are stuck with the car unless you can prove they tried to defraud you in some way. And from the way it sounds, everything was basically kosher. Who noticed the damaged bumper? Them or you?

    Are you able to touch your car at all? I know this sounds corny, but if you could somehow put a marker or something similar on it that can only be known to you... better yet, ask them for the the old bumper, that way you'll know it's been switched out.

    I don't know how many cars you have bought in the past, but usually an independent window tinting shop will probably charge less than the dealer does, I suspect.

    The only other thing I can tell you is that if you feel you received a raw deal, speak to the general manager, tell Mazda, and tell the general manager and Mazda that you will tell your friends and acquaintances about the poor service and that you don't ever plan to bring your car to their dealer for service or transact any business with them in the future. I would write letter and send it to the dealer and Mazda stressing how you feel. While the dealer may just toss it aside, and it won't seem like Mazda cares a whole lot, if enough complaints come in and the dealer does poor business, there is a slight chance their franchise might get yanked. You never know.

    Good luck.
  • robyneilrobyneil Posts: 26
    gyy, as far as I know with the CA lemon law, you have to give the dealer a chance to repair the vehicle before you can ask for a replacement or your money back. So you're probably stuck with that. Here's what I found for you though. Look for the heading:

    "How do I know if I have been sold a previously wrecked vehicle?

    from the site below and see if it applies to you just in case you're still protected by the CA lemon law (...in case you notice other damages like bent frame or you keep going for repairs after you pick up your vehicle).

    Reference:
    http://www.rosnerandlaw.com/faq.htm

    Search for CA lemon law sites as well for more info. I haven't had any problems with dealers and I am very satisfied with my purchases, but as a consumer there're a lot things we're not aware of so I believe I know how you feel. Good luck.
  • gyygyy Posts: 5
    THANK YOU ALL for your suggestions. It has been encouraging to see your reply.

    Well, I finally picked up my car, and guess what, there is another scratch at the front bumper now. Yes, another one. The rear bumper has been replaced, but when I checked the car again at the dealer, the front bumper had another scratch. Again, I requested to have it replaced, and they promised they will do so. I took the car anyway, and had the sales to write down a lists of things that need to be done for my next visit

    I have actually asked my lawyer friend, and she does not see a chance for me to get a refund, unless I was misled by false info. Anyhow, the car seems to be running fine. I enjoy the mazda 5 so far. Hope you guys who are interested will have a better experience, and get the car exactly the way you want.
  • So I plunked down my $500 deposit at Maple Shade Mazda in Maple Shade, New Jersey. Now I just have to wait till the end of August to take delivery on our new touring automatic in stellar silver. Negotiated price = $19400. At the end of the deal I mentioned my $500 Gerber rebate that is coming in the mail. No problem! Final price = $18900. I am quite happy. A very easy purchase. I made the deal over the phone. Went there to sign the papers. Incredibly friendly sales staff. I would recommend Maple Shade Mazda to anyone. They have a pretty long stock list at www.msmazda.com.

    John :)
  • smariasmaria Posts: 279
    Congrats! I had a similarly good experience at Maple Shade Mazda last month (I took delivery of my Mazda5 2 weeks ago!). The salesman didn't pressure me to buy the car, didn't make any last-minute changes to the deal, and didn't pressure me to get any options/warranties that I didn't want. A quick and almost fun process :D

    And congrats on getting ~$1500 off of MSRP (after the Gerber rebate). I ended up at ~$1100 under MSRP (also after the Gerber rebate) on the lower-priced Sport model in Platinum Silver.
  • artsdartsd Posts: 3
    Maybe there are others who went through the same decision making process I am going through.

    Currently have a big 7 passenger minivan (Ford Windstar). Wife badly wants the Honda Odyssey EX which is similar size to Ford but has an extra mini seat for 8 passenger seating.

    I drive the van to work as my main car so 75% of the miles on the car are me alone. Another 20% is me with wife and 2 kids. And last 5% is with more than 4. Sometimes we have carried 7 in the Ford, because we could; taking other couple to dinner, that sort of thing. Also have had occasion (maybe one or twice a year) to carry full size sheets of 4x8 plywood or other such large objects.

    The Mazda5 Touring 5spd is anywhere from $7000-$9000 cheaper than the Honda ($7000 difference wholesale, $9000 difference in MSRP). The Mazda also gets a little better gas mileage.

    I think the Mazda with the 5spd manual would be a lot more fun to drive.

    Did anyone else go through a similar decision making process? Which way did you finally decide and are you happy with that decision?

    Thanks.
  • bobw3bobw3 Posts: 2,997
    I guess you just have to look at the trade-offs for the approx $8000 savings. If it's just for taking another couple to dinner, then I'd just take 2 cars rather then spend the $8000, especially if it's only a few times/year. But if on a regular basis you were carpooling 7-8 people/children, taking load road trips where the 5 lacked the space, etc., then I'd go for the minivan. And the once or twice a year you haul big items it would be cheaper to rent a U-Haul than pay the $8000. You can always try the mazda5 for a year and then you'd really know.
  • Dear artsd,

    We have gone through the exact decision tree as you! In my case, I was the proponent of the Odyssey for its people moving prowess, and respectable MPG (28hwy with VCM)

    At the end of the day, although the Odyssey handled better than some "Luxury Sedans", it seems like a lot of vehicle to drive around every day. Plus it was a tight fit into our garage even with the driver's mirror folded.

    Enter the Mazda5 - It is not a (don't say it!) MINIVAN. My wife abhorrs the idea of driving one. Perhaps I planted the seed of malcontent when I taught her how to drive stick while we were dating ('89 Probe GT 2.2L Turbo) - and we haven't owned an automatic to date.

    At this point, we've had a horrible experience with Ramsey Mazda in Bergen County NJ. Thanks for the feedback on Mapleshade. Poor customer service aside, we did take it out with 7 folks in it (my 5 yr old was on my lap in the 3rd row, next to our 2.5yr old in a car seat) and my wife took off like a shot. I still need to drive the 5-speed this week beofre nailing down the final numbers, but we're pretty much set to go with this car.

    I actually came across this thread while researching pricing on extended warranties on the Net.

    My last comment is that if Honda had a similar model, we'd probably with theirs since we are a Honda family these days, though that Probe was really an MX-6 in Ford's clothing. . .

    - Scott C.
  • artsdartsd Posts: 3
    Thanks for the feedback bobw3 and bigwheel.

    Took a test drive Saturday with 3 adults and two kids. Car was an automatic (dealer didn't get a manual yet). I thought the engine had plenty of power so that was not an issue for me.

    What was a huge issue though was the A/C. I am in Sarasota Florida where the temp with heat index was probably about 100. We have several months in the summer/fall where the temperature is in the high 80s with high humidity. During the entire 15 minute test drive, the A/C never got really cold even in the front passenger seat. Forget about the 3rd row. My kids were sweating back there so I had to open the 2nd row windows to give them some air. That is a real deal breaker for us. I have read about lots of Mazda3 A/C complaints so I don't think this car was an anomoly.

    If I lived where I didn't need the A/C so much, I would definately buy the Mazda5.
  • bobw3bobw3 Posts: 2,997
    Some people recommend closing the side vents and pointing the center vents to the ceiling to get the cool air to the back, but on the other hand, if you're going to use rows 2 and especially row 3 a lot in the hot weather, you need something with vents in the back.
  • Well, I hear you on the A/C issue - yes I've read the same thing. Well, shoot for the Odyssey or one of the 3rd row equipped vehicles below unless you've sought them out already:

    - Ford Freestyle, 2WD (Autoweek.com has a nice Odyssey vs. Freestyle article)
    - Highlander V6 2WD, or Hybrid (pricey)
    - Volvo V70 w/ jumpseats
    - Mazda MPV - ES model (Consumer reports pulled their checkmark as of the '04 model year, but with the $4,000.00 rebate, you cold spring for the extended waranty)

    My wife and I didn't like the driving dynamics of the Sienna - mushy brakes, lots of leaning in corners.

    Bonne Chance!

    10-7
  • If the airco is the ONLY thing that keeps the Mazda5 from being the car for you, consider two things before you give up on it.

    (1) Most of the full-sized vans these days are delivered with window tint standard, to reduce the greenhouse effect of all that glass. The Mazda5 can be tinted to match for $200 or so. See http://pagetuner.com/mazda5/mazda5sizecompare.html and http://pagetuner.com/mazda5/windowtint.html

    (2) Make sure you have tried with the vent system set with arrows pointing to the little person's face AND FEET. There are ducts (and storage spots for options my Sport doesn't have) under the front buckets that move air directly to the second row. (Yes I know hot air rises, but you're going to use the fan, not just convection.)

    We have been comfortable in 96oF. driving in full sun in a dark grey 5, and if the system were not adequate, my family would not hesitate to let me know.

    pagetuner
    http://pagetuner.com/mazda5/
  • smariasmaria Posts: 279
    I just found this on the web today: free $25 super certificate (redeemable for a $25 gift certificate to a store of your choice) just for test driving a Mazda5:

    http://www.mazda5testdrive.com/

    I already test drove and bought a Mazda5...too bad the offer isn't retroactive.

    Steve
  • bwatersbwaters Posts: 52
    I signed up earlier this week for the super certificate and have not yet heard from Mazda as of today. I'll post when I get the certificate. We plunked down $100 for a "first right of refusal" on a Cardinal Red Sport with a moonroof and wheel locks. It should be at the dealer in early September. I contacted Gerber about the $500 certificate and they responded yesterday with "it's in the mail." I still have yet to test drive a Mazda5 though, so I still qualify for the $25 certificate. I'm crossing my fingers...
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