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Stories from the Sales Frontlines

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Comments

  • graphicguygraphicguy SW OhioPosts: 7,146

    @nyccarguy said: graphicguy

    Sorry to hear about your S4. I'm glad Audi is buying the ca back from you. I'm really surprised that the dealer took their loaner back instantaneously. You'd think they'd want to turn lemons (no pun intended) into lemonade & tell you to keep the loaner for another couple of days while you consider this "knock out offer on a 2014 A6, A5, A4, Q5, Q5 diesel..." We want to keep you as a customer.

    The X1 is a nice vehicle and is especially potent in 35i guise. When you do buy, be sure to register your "punch" on CCBA;). Keep us posted! NYC....you'd think the Audi dealership would have tried to put me in another car, too. But, they didn't even make a tepid attempt to do so.

    Again, I have some wheels at my disposal. I'm not in a hurry!

    NYC

  • graphicguygraphicguy SW OhioPosts: 7,146

    NYC....I'm still trying to get used to the new forum lay out. Seems most of my post was cut off.

    What the above should have said was "Thanks, NYC! I was surprised the Audi dealer didn't try to put me into something else vs just demanding their loaner back and washing their hands. I probably would have given another one serious consideration, if they would have been willing to make it worth my while. But, they did not, and I wasn't about to offer to look at another one. Don't get me wrong, overall, the dealership was helpful...or as helpful as they could be given the situation. They really didn't fight me. They put me in loaners...and not budget loaners. They were all nice loaners. For the most part, they worked around my schedule. Maybe they thought I'd have no interest in another Audi (perhaps they were right). But, I would have at least listend to them."

    So, before the forum reboot, I was debating the propriety of giving flowers on a first date. I didn't, per most everyone's suggestion. No movie, either....as per suggestion. We did go to a Christmas "Festival of Lights" show. And, then went to a restaurant a friend of mine owns. It's a rather upscale place, but the owner and his wife gave us a nice table and made sure everything was great. Afterwards, we went to hear a jazz combo. All-in-all, we had a wonderful time. And, we've been out 5-6 times since then (two weeks ago?). She even spent the money to take me to a Bengals game last Sunday (she knows nothing about football, but somehow came up with very good seats).

    What does that have to do with my car saga? Well, given the Audi dealer wanted their loaner back, I had mentioned to her I was going to rent a car. She has a 13 year old Sentra as 2nd car she said I could use. That is now my chariot of record. I don't want to overspend her genrosity, though. So, while I do say I'm not in a hurry to buy something, as soon as I get the check from Audi (probably late this week), I will have to purchase something.

    That's all I got.

    Buon Natale e Felice Anno Nuovo to all of my Edmunds friends!

  • abacomikeabacomike South FloridaPosts: 3,509

    @graphicguy said:

    Buon Natale e Felice Anno Nuovo to all of my Edmunds friends!

    2014 Mercedes Benz CLS 550 - best car ever! 2nd best car ever, my 1967 Corvette Stingray Coupe with 435 hp.

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 11,780

    @graphicguy said:

    given the Audi dealer wanted their loaner back, I had mentioned to her I was going to rent a car. She has a 13 year old Sentra as 2nd car she said I could use.

    GG, a few things. I think you missed my post saying it may be worthwhile trying a regular A4. We are back in Canada until Jan 3rd (so far lots of snow and power out for 18 hours...this is insane being here, when we could have been in Florida), and while my 535 is in Florida we are driving around in my wife's Audi A4. It is a Premium Plus model, and is manual transmission, has Quattro drive. Briefly; the car goes through snow very nicely, it has the best steering and handling and ride I have experienced, the engine hums and the gear shifting is the smoothest I have experienced, the Premium Plus model comes complete, even with lane changing warnings which is a nice feature to have. I can't imagine there being a car that would be more fun per dollar to drive. The car is the perfect blend of luxury and fun. They recalled the car, reprogrammed it, and the Bluetooth now works fine.

    I know you must be bitter about Audi's after your experience, but, I think the A4 is an incredible bargain. We were after a 328 or 335 for my wife, and ended up testing the A4 by a total fluke, and we both love it. I would get one myself next time but we need the larger car for getting to Florida and for carrying friends around.

    Now, some brief comments about your date. You chose some excellent events to go to to get to know each other. These were events you could talk about and then learn each others thoughts, values, interests. It was nice that she got tickets for an event you would enjoy - so she seems thoughtful and willing to compromise. It is very generous of her to loan you a car at this early stage - she trusts you and likes you. Not quite a slam dunk at this stage, but you are certainly on the right road (to speak in automotive terms). She sounds like she could be a keeper.

    And to all my cyber Sales Frontlines friends (who celebrate Christmas and to Richard wherever he may be),........ Have a very Merry Christmas!

    2012 535ix 2013 Audi A4 2013 Passat

  • abacomikeabacomike South FloridaPosts: 3,509

    Well, graphicguy, your sure must have some slick moves left in you to have already gone out with your new significant other several times (4 or 5 I think you said). And, she must also have some moves - great seats at a football game! Something tells me that this New Year is going to be a great one for you after suffering the hurts you've had this year.

    As for your Audi dealer, taking the loaner away from you before you got the check from Audi is, in my opinion, BUSH LEAGUE. They were nice to you because "they had to be nice to you" per Audi! But if they had handled it a little better - offering you the loaner for another week or so until you received you check, then continued with, "...since you had so many problems with the Audi, we want to keep you as a customer so we are going to offer you any new car on the lot for our net cost, lease or buy! Now that's how a dealership should be run - not the way you were treated by taking away the cookies and leaving you out there in the cold all by your lonesome (well, with the exception of your new significant other).

    In any case, at least most of the heartache is over with the Audi.

    2014 Mercedes Benz CLS 550 - best car ever! 2nd best car ever, my 1967 Corvette Stingray Coupe with 435 hp.

  • isellhondasisellhondas Issaquah WashingtonPosts: 17,638

    The store where I worked will no longer sell Audis that they take in as trades. They used to keep the exceptional ones but no longer. They wholesale every one. Painful experiences over and over has caused this. Same applies to Land Rovers, Jaguars and most Volkswagens.

    Lastly...MERRY CHRISTMAS to all!

  • abacomikeabacomike South FloridaPosts: 3,509

    TO ALL MY FRIENDS AND FELLOW POSTERS HERE ON "SFTSF":

    I want to extend to you my heartfelt good wishes and sincere hopes for a WONDERFUL, HAPPY and SAFE CHRISTMAS! I pray that all you hoped and wished for are granted this Holiday - and most of all - BE WELL!

    2014 Mercedes Benz CLS 550 - best car ever! 2nd best car ever, my 1967 Corvette Stingray Coupe with 435 hp.

  • graphicguygraphicguy SW OhioPosts: 7,146

    driver......I was kind of taken aback that the Audi dealer wanted his loaner back so quickly. Not saying the A4 or A6 wouldn't have been an option. Just the mere fact that they didn't value my business (or appreciate my tolerance over all the service visits) really took them out of the running.

    Mike....if they had done what you suggested, I definitely would have at least listened, probably given another Audi serious consideration. As it stands, Audi is off my short list. BTW...I still haven't ruled out the E350. I'm thinking this weekend I'll start hearing back from all the dealerships I've spoken to so far. I appreciate your insight and advice.

    Already this a.m., I got a call from BMW. Sales person said he'd be there until 4 if I wanted to drop by. I told him I appreciated the efforts but no car buying today.

    As far as the "date" is concerned, we just really hit it off immediately. Lots in common, similar backgrounds, similar likes/dislikes, and although are paths never crossed (she's a bit younger than me), we actually grew up not far from each other. There's definitely a physical attraction/spark between the two of us. The downside....is it moving quicker than either of us might think is prudent? We spent a significant amount of time talking about that very topic. At this stage of the game, we're rolling with it and really aren't looking at all the caveats we probably should be considering.

  • Wishing everyone here a very Merry Christmas, if you celebrate!

    If you do not celebrate, enjoy your evening of chinese food and movie watching - I know I will!

  • abacomikeabacomike South FloridaPosts: 3,509

    @graphicguy said:

    At this stage of the game, we're rolling with it and really aren't looking at all the caveats we probably should be considering.

    2014 Mercedes Benz CLS 550 - best car ever! 2nd best car ever, my 1967 Corvette Stingray Coupe with 435 hp.

  • abacomikeabacomike South FloridaPosts: 3,509

    Graphicguy, as for your relationship with your significant other, that is your (and her) business and not for any of us to comment on - unless you specifically ask for input/feedback. Your "question mark" at the end of one of your comments "...is it moving quicker than either of us might think is prudent?" perhaps asks for some input. 5 dates in 2 weeks sounds like what happened to me when I first met my spouse to be. After one month, I asked her to marry me - we were going out and seeing each other almost every night. The question then must be asked, "...would I have wished things went a bit slower at that time." Yes - she was younger than I by 4 years. A longer engagement would have been preferred, but I guess when you fall "hook, line and sinker" for someone, the end result is inevitable.

    Slowing things down just a tad is always good advice - as opposed to being on an "EXPRESS TRAIN" passing just about every station and depot. One has to get off that train and begin thinking about "locals" - trains that stop for every station. It's amazing what can be learned by doing things slowly - people tend to make fewer mistakes.

    As for your next car, I guess my advice is to be deliberate in your process, but make a decision on December 31st - best deals are always had that last day of the year. Also, if you itemize your deductions, I would assume you can itemize sales taxes, depending on where you live. I don't know if you have State Income Taxes in Ohio, but here in Florida, since we do not have state income taxes, we can itemize and deduct sales taxes paid on large items. Since I bought two cars this year, that means $2100 plus an amount that is calculated based upon one's gross income. So I will be able to itemize close to $3000 for sales taxes this year.

    Whatever your decision, I'm sure it will be the right one for you.

    Good Luck!

    2014 Mercedes Benz CLS 550 - best car ever! 2nd best car ever, my 1967 Corvette Stingray Coupe with 435 hp.

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 11,780

    @isellhondas said: The store where I worked will no longer sell Audis that they take in as trades.

    I don't think it is best for a dealer to make blanket policies about trades. If you study this chart you can see that Audi has improved greatly since 2010 and is well below average for repairs in most recent years.. Also, the S4 is a very different car - lots of problems, and that can easily happen when you have a low production specialty car.

    http://www.truedelta.com/Audi-A4/reliability-7

    http://www.truedelta.com/Audi-A4/reliability-7

    I drove a CRV for a week, and though it is competent and has proven reliabilty I would only buy one if my priority was to buy a basic reliable vehicle, and if I got absolutely no emotional satisfaction from the car. It is much easier to produce a reliable bare bones car, such as a Corolla, than it is to make a much more complex car. I think people who buy luxury cars know this and allow for it. A car is more than basic transportation for me, so I am willing to put up with some inconvenience in order to get driving pleasure and an emotional boost from my car.

    Some people buy a Timex because they just want to know the time, for the lowest possible cost, some people want a Rolex or an Omega because it gives them satisfaction.

    Remember, VW plans on becoming the number one car company in the world by volume by 2018. They are already the number one company by profit now. VW is a powerhouse of a company that the others can't touch. It is that way for a reason, so I find it is very short-sighted to not welcome their cars as trade-ins.

    If you want to read a fascinating article, about how VW breaks the rules about how a car business should run it's business(disregard the MBAs), and why they are so successful, check out this short article; http://www.autoblog.com/2012/12/06/how-volkswagen-is-run-like-no-other-car-company/

    http://autoblog.com/2012/12/06/how-volkswagen-is-run-like-no-other-car-company/

    **Sorry about duplicate links...haven't mastered the URL button, and still can't transfer images!

    2012 535ix 2013 Audi A4 2013 Passat

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 11,780

    @28firefighter said: Wishing everyone here a very Merry Christmas, if you celebrate!

    If you do not celebrate, enjoy your evening of chinese food and movie watching - I know I will!

    lol...............we can do both!

    2012 535ix 2013 Audi A4 2013 Passat

  • abacomikeabacomike South FloridaPosts: 3,509
    @driver...I don't think it's best for a dealer to make blanket policies about trades...

    I would tend to agree with that statement, however a dealership is more familiar with its demographics than you or me. If they end up with Mercedes Benz vehicles sitting on their used car lot for weeks/months at a time, then wholesaling Mercedes trades would be a wise policy. But I believe isellhondas said that the reason they didn't keep Audi's had to do with problems with the mechanical aspects of those cars. I would only comment that if a clean Audi came in on a trade, and after going through a thorough inspection (which all our trades went through) it was found to be in excellent working order, I would put it on the lot for a few weeks to see how it does.

    So my policy on taking used cars in for my lot had more to do with demographics than with experiences with brands due to poor quality or problems with that manufacturer.

    2014 Mercedes Benz CLS 550 - best car ever! 2nd best car ever, my 1967 Corvette Stingray Coupe with 435 hp.

  • imidazol97imidazol97 Crossroads of America: I70 & I75Posts: 18,082
    edited December 2013

    @isellhondas said: They wholesale every one. Painful experiences over and over has caused this.

    I was browsing cars on the web last evening and noticed that some recent used cars had made the rounds of several dealerships. A used 2012 Cruze, e.g., had been in 5 different auctions from 21000 miles to 22,000 miles over 12 months. No sale shown. It started life in FL as a rental. Why would a car make so many visits to dealers only to be moved back to auction. Now it's at an area Chevrolet dealer.

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 11,780

    @abacomike said:
    So my policy on taking used cars in for my lot had more to do with demographics than with experiences with brands due to poor quality or problems with that manufacturer.

    I would go along with that. Demographics are a very important consideration for a car dealer. My point is similar, there are few actual lemons these days (aside from GGs S4 experience), and most makes have a captive audience, so if a good clean car comes in, it should probably be considered. The more important consideration is probably what someone is willing to pay for the car.

    Some people believe in the remainder book business (my field of expertise), every book will sell, .......you just have to sell it at the right price. It is probably similar with cars or even houses, and it is very true of people who buy businesses that are struggling. You just have to buy the item at the right price. I think if you have a blanket policy about certain vehicles, you are cutting off potential sales. The exceptions being, a demographic reason, no demand for certain models (like selling gas burners when people want to conserve), and buying a car that has proven to be a lemon.

    My rule of business is if you have a product with potential, you can make a profit from it, it is just finding the right customer or getting it and selling it at the right price...to just give up separates the successful from the not as successful.

    Mike, how is your Dad doing on the holidays?

    2012 535ix 2013 Audi A4 2013 Passat

  • nyccarguynyccarguy Stamford, CTPosts: 7,465

    Merry Christmas to all my friends here on SFTSF!

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • abacomikeabacomike South FloridaPosts: 3,509
    @driver...how is hour dad doing on the holidays?

    For someone who is 91 years old and still walks like a 25 year old, better than one would expect, driver. His memory continues to regress, but there is nothing I or anyone else can do about that.

    Over the past two weeks, we've been going out for dinner at the casino 3 times a week. I had to use up $1200 on comps before the end of the year or lose them. So we ate at NYY Steakhouse 4 times and their Italian restaurant 2 times. Tonight, I have reservations at their Italian restaurant. With some champaign with dinner, that should eat up the remaining comps.

    He eats like he is scheduled to be hung the next day, so I like getting him out for dinner. He eats much better. I'm starting to wonder if he hates my cooking!!!

    Each time we go, I end up winning enough in the slots to pay for valet parking and the tips. So he likes that. Unfortunately, he can't see very much do he can't play the slots. So he just sits with me and roots me on.

    Give my regards to your lovely wife - and MERRY CHRISTMAS to you and your entire family.

    2014 Mercedes Benz CLS 550 - best car ever! 2nd best car ever, my 1967 Corvette Stingray Coupe with 435 hp.

  • cdnpinheadcdnpinhead Forest Lakes, AZPosts: 3,244
    edited December 2013

    @isellhondas said: Lastly...MERRY CHRISTMAS to all!

    And the same to you, old-timer.

    Hope you have a pleasant season & a Happy 2014!

  • isellhondasisellhondas Issaquah WashingtonPosts: 17,638

    @driver100 said:

    I'm not saying that Audis and Volkswagens are "bad" cars. What I did say was that due to continual troubles and unhappy customers that the store where I worked made a decision to no longer retail them. This decision was made after many MANY bad experiences with them.

    As a manager, tough decisions often have to be made and finally, enough was enough!

    You say they have improved and, perhaps this is the case? It's quite possible that once this has been proven that my old store could very well reverse it's decision and start retailing them again.

    I have owned Porsches, MG's, BMW's, Muscle cars and everything else. I'm sure I'll buy something of that nature again as a "fun" car to drive as an extra car.

    I will buy a car like this KNOWING it's probably going to cause me some trouble and grief. I will accept the risk.

    As an everyday car, I'll stick with my boring Hondas. They always start and never give me any trouble as I go from Point A to Point B.

    Stores can and will make blanket policies not to sell items that give them and their customers trouble. I know there were products I wouldn't carry when I owned my own business.

    I didn't need unhappy customers. Just a business decision and nothing more.

  • snakeweaselsnakeweasel a Certified Edmunds Poster.Posts: 11,706

    Just wanted to give all of you and yours a very merry Christmas and a great new year.

    The sign said "No shoes, no shirt, no service", it didn't say anything about no pants.

  • roadburnerroadburner Posts: 6,374

    @snakeweasel said: Just wanted to give all of you and yours a very merry Christmas and a great new year.

    Ditto!!!

    2009 328i / 2004 X3 2.5/ 1995 318ti Club Sport/ 1975 2002A/ 2007 Mazdaspeed 3/ 1999 Wrangler/ 1996 Speed Triple Challenge Cup Replica

  • abacomikeabacomike South FloridaPosts: 3,509
    @abacomike ... Follow-up after dinner.

    Well, it happened again - won $150 on the slots - enough for valet parking and the tip, and enough left over for gas for a couple of weeks. I guess Dad brings me luck - just enough to make a few bucks. For Christmas Eve, the casino and the restaurants were jammed. Must be loads of lonely people down here that they would rather spin the slots than stay home all alone.

    What can I say - MERRY CHRISTMAS everyone!

    2014 Mercedes Benz CLS 550 - best car ever! 2nd best car ever, my 1967 Corvette Stingray Coupe with 435 hp.

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 11,780

    @abacomike said: driver...how is hour dad doing on the holidays? So he just sits with me and roots me on.

    A nice post and glad to hear your Dad is enjoying his time with you. You are a great son, and you are giving your Dad a very nice quality of life at this time in his life.
    Thanks for the update, that is a nice story for this time of year.


    2012 535ix 2013 Audi A4 2013 Passat

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 11,780

    @isellhondas said:

    Stores can and will make blanket policies not to sell items that give them and their customers trouble.

    In thinking it over I think you do have a good point. I started thinking about the fact you have to give a warranty with risky cars and it may cost more to repair them than any profit you may realize. Not to mention the dealers reputation and you may prefer to lose one sale but have happy repeat customers.

    I am sure some cars still could be risky to sell as a used car...my BIL hates his 2008 Impala, and yet I heard someone else say he loves his 08 Impala. But, most cars are pretty reliable these days, and some people really want a particular car..like a Jetta or Jaguar. Though, I suppose it is best if they buy it from the parent dealer of that make...they'll have a much better chance of doing the repairs.

    About getting from A to B in the most reliable car possible........there was a time in my life when I would go along with that. If the 535 or the A4 start acting up then I would probably think that way again, but, for now, I prefer some zest in my driving. I have owned some pretty crappy cars in my time, and for now, I want to drive something I can really enjoy for as long as I can. If the 535 or A4 start acting up, I'll look at a Lexus, Accura or Infinity next time around.

    2012 535ix 2013 Audi A4 2013 Passat

  • snakeweaselsnakeweasel a Certified Edmunds Poster.Posts: 11,706

    @abacomike said: abacomike ... Follow-up after dinner.
    Well, it happened again - won $150 on the slots -

    Last time I won that much on slots it was on a whim. I was walking past the dollar slots and one just seemed to call my name so I plugged a buck in it and hit the button. That one buck netted me somewhere in the neighborhood of $150. :)

    Enjoy your time with your dad, some of my favorite memories are times spent with my dad. I do miss him.

    The sign said "No shoes, no shirt, no service", it didn't say anything about no pants.

  • snakeweaselsnakeweasel a Certified Edmunds Poster.Posts: 11,706

    @driver100 said: I have owned some pretty crappy cars in my time, and for now, I want to drive something I can really enjoy for as long as I can.

    So have I, but at times what may seem to some to be a crappy car can be fun. Back in the 80's I had a Dodge Omni GLH (GLH means Goes Like Hell). It had a 2.2 liter turbo making somewhere around 150 HP, that may not seem like a lot but the car weighed in under 2,500 pounds giving it a power to weight ratio that is impressive even today. That car was a blast to drive.

    The sign said "No shoes, no shirt, no service", it didn't say anything about no pants.

  • snakeweaselsnakeweasel a Certified Edmunds Poster.Posts: 11,706

    It's Christmas eve, She who Must Be Obeyed has fallen asleep on the sofa next to me and the fire in the fireplace is slowly dying. NORAD is tracking Santa over the North Atlantic (it's nice to know we have spent billions of tax payer dollars to track Santa) I cooked lobster tail for Christmas eve dinner and it went well. I sit here with a glass of Wisconsin wine (Hey don't knock it, it's very good and the winery is an award winning winery) with Christmas music and the crackling of the fire as background music thinking does it really get better than this?

    Here is hoping your holidays are as good.

    The sign said "No shoes, no shirt, no service", it didn't say anything about no pants.

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 11,780
    edited December 2013

    @snakeweasel said: Enjoy your time with your dad, some of my favorite memories are times spent with my dad. I do miss him.

    I miss that there are things I wish I could have told my Dad, such as;

    • Once I was managing a retail store. He told me it would be better to get a job in sales, you don't work holidays, evenings, and weekends and if you are in sales you have a better chance of earning more. This was life altering information.

    • He had words of wisdom....once I had a terrible job, I hated it from day one, but I needed the money. He said, if you enjoyed the job they wouldn't pay you to do it. That got me through that job and others.

    • He taught me how to drive and gave me an interest in cars. He loved his cars and he was a traveling salesman, and bought a new car every 2 years.

    • He had common sense ideas about saving money and not needing extravagant things. He was very practical minded, which has served me well.

    • He was honest and ethical....and I admire those qualities and live by them as best I can. Unfortunately, I have come across people who don't have those virtues - and I try to avoid them.

    Though my father died at 92 it happened fairly quickly. It was too hard for me to thank him for all the things he did for me, and he would be happy for me and the way things turned out. If your Dad is still here, then think about telling him how grateful you are for what he has done for you.... you can't do it after.

    2012 535ix 2013 Audi A4 2013 Passat

  • graphicguygraphicguy SW OhioPosts: 7,146

    Want to thanks all of my friends here.....well...for being who you are.....and listening to my meanderings over the years.

    Regardless of faith or creed, I wish everyone the peace and hope.

This discussion has been closed.