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Carmax - What's Your Experience?

Kirstie_HKirstie_H Posts: 10,824
Bought from Carmax or thinking about it? Ask questions and share your experience here!

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  • 1racefan1racefan Posts: 932
    I tried to purchase a car there a couple of years ago. I found the no haggle price to be about $1000 or so too high (and there really was no haggling).

    I have also found Carmax to be a great place to go if you are torn between 3 or 4 different make/models of cars. Typically they have about everything in stock, so you can at least look at them each at Carmax, without having to drive around town to several places.
  • carlisimocarlisimo Posts: 1,280
    Haven't dealt with them myself, but I have a friend who needed a new car after an accident. He didn't know what he wanted, so he liked the idea of something big like Carmax where you can see a wide variety.

    He ended up getting a slightly used RX-8 from across the country (at another Carmax) that they shipped over. He paid a small fee for that, but he wouldn't have to buy the car once it arrived. He had it inspected, and did end up buying it. He paid around $20k for a 15,000 mile loaded model, and he's been very happy with it (except for the fact that he could fit a bigger piece of luggage in his former '99 Miata's trunk than the RX-8's).
  • muzzymuzzy Posts: 12
    I took my truck in the other week to see how much they would give for it. kelly blue book for trade in good condition was 7500, they offered 7000. private party 9500, I sold it privately for 9000
  • pschreckpschreck Posts: 524
    Does anybody have experience with this CarMax dealer in Laurel MD?
  • 1racefan1racefan Posts: 932
    "He had it inspected, and did end up buying it."

    Just curious - was Carmax cool with your friend taking the car to his own inspector, or did he do this after he had purchased it, but still within the return/refund period?
  • carlisimocarlisimo Posts: 1,280
    "Just curious - was Carmax cool with your friend taking the car to his own inspector, or did he do this after he had purchased it, but still within the return/refund period?"

    They let him drive it to his mechanic. I don't know what conditions they set, but it worked out.
  • Can anyone tell me if the Carmax TaxTitleTags estimator is accurate?

    http://www.carmax.com/dyn/research/TaxTitleTags/taxtitletags.aspx

    I'm considering what I can afford OTD for a new car, and the estimate of TTT (especially in California) is a pretty important figure. I'm wondering if anyone who recently purchased a car could quickly check against their actual costs and let me know.

    Thanks!
  • Hi, I have just recently left Carmax after working there for over a year. I can answer most of the Carmax-related questions you folks might have. :)
  • yes, it is very accurate. Of course, it is only as accurate as the information you put into it. Are you selecting the right tax rates for your area? They calculate based on where you live, not where the store is located.
  • You will often pay more money for a used car at Carmax for one very important reason - the quality of their used cars are second to none.

    That said, some deals are better than others. You can go into a Carmax and find two identical vehicles and one will be priced $1000 less than the other. The difference is due to the amount of reconditioning necessary to bring the cars up to Carmax spec.

    Carmax spends more money and time reconditioning their used vehicles than most any other used car lot.

    But are they the cheapest place to shop? NO.
  • Kelly Blue Book prices are completely ridiculous and inaccurate. If you look at the cars that are being sold at Carmax you will see that the vast majority are at least $1000 less than what Kelly says they should be selling for. So if you're getting $1000 less for your trade-in but also getting your new car for $1000 less than what KBB says, it is a wash.

    Relying on Kelly Blue Book to determine whether or not you're getting a good deal at a car dealership is a dire mistake.

    The Kelly Blue Book accuracy on private party transactions are much, much greater.

    If anybody is curious why Kelly Blue Book is so inaccurate I would be happy to explain.
  • Any car purchased at Carmax comes with an 5 day money back guarantee. There is no restocking fee or mileage limit. It is a no-hassle, no-fine-print guarantee. That 5 day period allows you to have the car checked with your own mechanic.
  • 1racefan1racefan Posts: 932
    I am curious - take an average 15,000 mile used car at Carmax. What is typically reconditioned on a car like this? Are all of the fluids automatically flushed, brake pads changed, etc...? I would be curious to know what exactly is reconditioned on an almost new car at Carmax.
  • Would I usually get more than a car dealership on my trade-ins at Carmax or is the value usually pretty close?

    What is the usual profit margin on a CarMax used car? That would help me figure out how much they would be willing to give just based off their website.

    Thanks!
  • dino001dino001 Tampa, FLPosts: 3,475
    I know that KBB retail "values" are basically some kind of average (or expected) asking prices in "traditional" dealerships. What is a trade-in "value"?

    2012 BMW 328i wagon, manual and sports package. No. sold in the US: 1. Probably.

  • I have no idea but I think they figure it out from using random numbers generated from sunspots like how the NSA does their encryption technology.

    Seriously though KBB trade in values are almost never ever right and I have no idea how the make them up.

    If people just paid what the KBB retail price was I would have no problem giving them what the KBB trade in value was since things would even out. We over allowed by 3-5 grand on their trade but they also over paid 3-5 grand on the used car they bought.
  • manamalmanamal Posts: 434
    The last three cars I 'traded' carmax beat the dealer by 1500, 2800 and 3500
  • Just got it appraised and it beat the dealer by $600. Not bad. I'll prob do this for all my future cars.
  • jipsterjipster Posts: 5,345
    " I would be curious to know what exactly is reconditioned on almost new car..."

    I was thinking the same thing. Probably in most cases a oil and filter change, detailing ...maybe an air filter.
    Thats about $100.

    As far as Carmax having the "best" quality used cars? Someone must have visited an aweful lot of dealerships and used car lots to make that statement.
  • 1racefan1racefan Posts: 932
    is that their cars are typically more expensive than other places (@$1000-$1500 on the average car). I am of the opinion that if I am going to pay this much more for a "used" car, I am going to buy it from a dealership that is selling it with a Certified Pre Owned warranty. I have seen many a CPO vehicle at other dealerships with 10-30K miles on them that look everybit as good as what's at Carmax.
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