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2007 Toyota Camry Transmission Gear Snap Ring Issue: TMSUSA Responds

Karen_CMKaren_CM Posts: 5,032
edited March 21 in Toyota
Talk about 2007 Camry transmission issues here.

Community Manager If you have any questions or concerns about the Forums, send me an email, karen@edmunds.com, or click on my screen name to send a personal message.

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Comments

  • faldocfaldoc Posts: 84
    Update: I have 1600+ miles on this car now and no tranny problems yet.... no rattles, squeaks, drips, leaks, malfunctions.... oh wait, maybe 1: left rear seat does not return completely to upright position after reclining it, it gets to within 1 click of upright, then you have to pull it forward to lock it at highest position. No big deal: people will probably never use it.

    I have stopped babying the car and it really takes off: smooth, powerful, nearly imperceptible shifts... I give up a couple mpg for the lead foot, though.

    One additional note: I saw a Japan assembled Camry and it had the same 75% US parts count as the US assembled cars. In other words, they ship the same US parts we have here to Japan for them to assemble.
  • faldocfaldoc Posts: 84
    I spoke too soon. My beautiful 2007 Camry XLE has got a big problem. I read about a transmission problem in toyotanation and I hoped to avoid it but the problem has afflicted mine just shy of 2000 miles.

    Today (4/24/2006, 16 days after buying the car) it started lurching badly when accelerating moderately from a stop at about 20 mph: the revs go all over the place and it revs up to 5000 or more. The transmission shifts hopelessly up and down, slipping and sliding back and forth from gear to gear. It has a bad smell after this.

    This is a big problem and it is unsafe to drive. I called Rice Toyota and they had me call their wrecker to haul it to the dealership. I was gambling that Toyota would have the bugs worked out but clearly this is a big problem. I lost.

    People always say wait till the car has been out a year before buying it. This is a good illustration of why. If other posts are any indication, my car could be at the shop for 2 weeks or longer.

    Goodbye, Camry! See ya next month!
    image
  • tinatinatinatina Posts: 388
    Sory to hear the bad news. Hopefully you get your car back sooner. Please keep us posted. What is the deal with the toyotanation comment? Did that person have a 4 or a 6 cylinder engine and did it really take that long to resolve the problem?

    Again beest of luck.
  • filodfilod Posts: 189
    faldoc – sorry to hear it happened to you too. I have read the transmission problem in toyotanation forums, but this is my first time to read it here. It looks like the problem is real.

    Someone said that Toyota stop shipping the V6 auto for awhile, but has started to do again. Maybe the problem is fix... but still scary.

    I am expecting my dealer to get the SE V6 anytime this week and is asking me to give a deposit so it will be mine (based on our agreed price of course). Now I am getting scared if I should go through buying the car now or maybe just wait for a few months.

    Maybe the others can share their experiences on the v6 automatic trans? I heard it is affecting only the V6 auto (but again this is just based on what I read at the other forum).

    Good luck, I hope they fix it well.

    FiloD
  • tinatinatinatina Posts: 388
    Faldoc, I found the site and got the answers to my questions. It looks like there are 6 separate complaints involving the trannys on V-6 XLEs and LEs. I also saw your other postings/pictures. Again, sorry about your situation, but please keep us informed.
  • alpha01alpha01 Posts: 4,747
    "People always say wait till the car has been out a year before buying it. This is a good illustration of why. If other posts are any indication, my car could be at the shop for 2 weeks or longer."

    This is truly sound advice. Our 05 Legacy required an entire engine transplant at 7000 miles after multiple defects were discovered with the block due to improper manufacturing, leading the car to literally break down on US130 in So. Central NJ. Car was out of commission for two weeks.

    I'm surprised at the issue with the Camry transmission; this unit is already mated to the V6 in the Lexus IS. What I'd like to know is how many complaints are actual failures, such as yours, faldoc, and how many simply represent dissatisfaction with performance?

    ~alpha
  • faldocfaldoc Posts: 84
    In my case I love the performance of the engine. The transmission is at issue: with the lurching, over-revving, erratic shift problem. The tach was literally swinging up and down wildly, the car bucking. Very un-nerving. I was concerned about the burning smell after I parked the car. What would that be from?
  • thegraduatethegraduate Posts: 9,731
    I was concerned about the burning smell after I parked the car. What would that be from? '

    Cooked tranny fluid?
  • bigd58bigd58 Posts: 39
    If the tranny has already been used in the Lexus, and the V6 was used months earlier with the '06 Avalon, you'd think the bugs would have been diagnosed by now.
  • alpha01alpha01 Posts: 4,747
    I do not think the V6 is an issue...

    ~alpha
  • gtgtcobragtgtcobra Posts: 259
    It sucks to be you man. Was your XLE built in Kentucky or in Japan? Maybe you just got a Lemon.
  • njeraldnjerald Posts: 688
    Problem seems to be Kentucky only so far.

    Six cars reported on another forum as of today.
  • Are cars with this problem all V6's?
  • njeraldnjerald Posts: 688
    Yes, just the 6 speed Automatics.
  • captain2captain2 Posts: 3,971
    as noted by spencer327, this is a design issue that has existed in many Toyota/Lexus products for quite awhile - and certainly has nothing to do with specifically where the car is made.
  • petlpetl Posts: 610
    I'll wait before I buy. If this is a design flaw that has existed for quite awhile, wouldn't every Toyota/Lexus have the problem? Take it a step further. Wouldn't sales of all related vehicles suffer? The opposite seems to be happening. Are owners not noticing the problem? It's quite confusing.
  • ray_h1ray_h1 Posts: 1,134
    "'I was concerned about the burning smell after I parked the car. What would that be from?'

    Cooked tranny fluid?"

    I love the smell of burned clutch facings sauteed in cooked tranny fluid in the morning. It smells like ... disaster. Pure speculation on my part, but, since Toyota has a new ATF - "T-V", I'm wondering if the previous "T-IV" fluid was inadvertently installed in some of these 6-sp trannies at the factory. The good news, these failures happened early on and definitely during the warranty - no way Toyota can duck out (not that they were trying to).

    On a side note, for those, like me, who enjoy getting down and dirty with their cars' maintenance, but additionally feel that limited distribution specialty motor oils and certain transmission fluids which claim compatibiity with automaker fluids are a cool way to surpass automaker performance specifications, think twice before assumptively substituting. I don't doubt that any product can be improved on. I'm just not sure that a product that claims to be an improvement always delivers on its claim.

    (Another rock-solid test of "performance" is, in the event of a problem, "Who loves ya', Baby?" ;))
  • filodfilod Posts: 189
    Same here, I am holding off for awhile. I just emailed my sales rep not to consider me with the units that are coming in this week.

    I told him though that I will be calling him again in a few months...and even buying then will not be difficult as today because of limited inventories.

    Hopefully in a few months, Toyota should have solved the transmission problem (I really like the SE V6 with navi)
  • petlpetl Posts: 610
    I'm not convinced the "problem" is widespread. I would need more evidence than a couple or a few postings here or elsewhere. Have some experienced a problem? yes. Are the majority of owners with this transmission experiencing a problem? I'm not so sure. To date, I've not read or seen any proof (of a widespread problem). In most cases happy owners don't post. Individuals that experience problems are the ones that post (usually more than once and on different boards). 400,000 Camrys are sold yearly. Most don't post anywhere. I will continue to keep my eyes and ears open. However, it would take more than what I've read here so far to discourage me from purchasing at this time.
  • captain2captain2 Posts: 3,971
    think the real question with many owners - is it even perceived to be a problem - myself included. And yes there have literally been thousands of posts on the subject on the Avalon sites. I would suggest to you also that just taking the time to participate in these forums likely certifies us as legit car nuts and therefore more picky about our cars than the other millions of Camry/Avalon owners. As a result the usual post is more likely negative than positive. Some folks, like spencer327, learn to live with it and still find it bothersome - and others may not even understand what some of us are even talking about. But, one thing for sure, Toyota does build a helluva car!
  • p100p100 Posts: 1,116
    If Americans weren't so lazy and bought more manual transmission cars, Toyota would still be offering a V6 camry with a 5 or 6 speed manual. Much more reliable. Instead of a stupid computer deciding when to shift (and causing problems like you describe when it gets confused or programmed incorrectly), you control the manual transmission shifting. I had a manual V6 Camry in my sights for a while, but I waited too long. Manual transmission vehicles are disappearing in this country at an alarming rate.
  • fsowirlesfsowirles Posts: 195
    If Americans weren't so lazy and bought more manual transmission cars....

    Speak for yourself. The choice to purchase an auto tranny has little to do with desire for effort or lack thereof. It is more related to practicality for many...like me.

    BTW: My SE V6 is going to trip 1000 miles on my way home today and (knock on wood) has been problem free.
  • patpat Posts: 10,421
    Here's the place for that conversation: The Future Of The Manual Transmission. We'll let this discussion focus on the transmission issues of the new Camry.
  • JBaumgartJBaumgart Posts: 890
    DETROIT -- Toyota Motor Corp. (TM) is calling back a limited number of its best-selling Camry sedans built in the 2007 model year in order to fix a glitch with the transmission on certain models.

    The Japanese auto maker, known for its stellar quality reputation, launched the redesigned 2007 Camry in March. In a press release issued Tuesday, Toyota said six-cylinder models of the new car have the potential for the loss of second and sixth gear while being driven.

    Buyers experiencing the problem are being encouraged to return the car to a Toyota dealership where it can be fixed.

    Toyota said the condition is expected to affect about a half-percent of early Camry sales and the car will operate even if second and sixth gear is lost. The company said the condition usually manifests within the first 500 miles of operation and is caused by a fastener within the transmission becoming loose. Toyota has changed its production process on the Camry to ensure the problem doesn't persist in forthcoming models.
  • tmsusatmsusa Posts: 81
    Hello again from Toyota Motor Sales USA. We’ve been getting considerable feedback from our 2007 Camry customers and have recently heard from a few of our XLE owners about this transmission irregularity that they’ve experienced. Since some of our customers have been seeking information via the internet, we wanted to take advantage of this forum to get the facts out quickly.

    We've found that some of the earliest built 07 Camry V6 transmissions do have the potential to operate improperly—specifically with the 2nd and 6th gears. It has to do with something called the snap ring and the way it is seated as the automatic transmission moves through its gears.
    When it decides to not “seat” properly, those two gears just don’t work right—but the car operates and is safe to drive.
    No question—When it happens, it’s awfully disconcerting. Some of our customers are angry.

    We want to know about any occurrences of this condition immediately, and ask that affected customers contact their Toyota dealership or talk to us directly at 800-331-4331—or here via this forum if that’s more convenient. Toyota and our dealers will work with every customer that experiences this problem to achieve total satisfaction and confidence with their new Camry. Our apologies to faldoc for his inconvenience and disappointment—But a big thank you for your frank dialog.
  • kiawahkiawah Posts: 3,666
    Thanks TMUSA, for quickly acknowledging and stepping up to this problem. Although my 2007 LE-I4 wouldn't be potentially impacted, it's very comforting to know that Toyota takes any of these problems seriously and will work to correct any issues. Thanks again!
  • lawguy661lawguy661 Posts: 17
    I am impressed by Toyota USA's response to this problem, and specifically to this forum. I have ordered a Camry Hybrid, and I just found out today that I will be the first person to get one from my local dealer (I got lucky on color and options). I hesitated briefly when I heard I would be the first person to get one, knowing all too well (having owned first gen. BMW's and VW's) that the first cars off the line do sometimes have problems. However, seeing the comments from Toyota on this forum gives me confidence in the manufacturer, knowing that support will be there if and when necessary.

    Kudos to Toyota.
  • faldocfaldoc Posts: 84
    TMS in California called me today and will see this through. They are offering me a loaner like what I have. They will pay my car payment if it takes time to fix. They will extend the warrantee with the Platinum 7 yr 100000 mile warrantee. They will (I think) deliver the loaner to me tomorrow (I live 40 mins away from the dealer and it is a hassle for me to pick the car up: wife needs to take me). If the repairs are not satisfactory then they will exchange my car for a new one. Thanks TMS for the great response. I will keep you guys informed.
  • tmsusatmsusa Posts: 81
    JBaumgart, you are misinformed. This is not a recall. As we indicated earlier, we've become aware of this potential gear loss by listening to our customers. Our actions, if you need to label them, are our response to those owners so that we can work to ensure they continue to have a great customer experience. Also, this forum provides an opportunity for us to expedite our communication to those customers and to others who have interest--and to ensure it is correct.
  • JBaumgartJBaumgart Posts: 890
    "JBaumgart, you are misinformed. This is not a recall."

    The article I read used the words "calling back" and I interpreted this to mean "recall" which I used as the title of my post. If this is inaccurate, I apologize.

    I would however be interested to know just how TMUSA has figured the percentage of Camry V6 owners who are subject to this problem, and why TMUSA has chosen to not issue a formal recall. If what one of the owners here said is accurate - sudden variations in RPM's and an inability to drive smoothly - this would seem to be a safety issue for unsuspecting owners who are not notified in advance.
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