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Honda CR-V AC Compressor Problems

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Comments

  • yozz25yozz25 Posts: 8
    It seems this is a "problem" with many people, thus the best thing to do is bombard corporate with a letter, either certified or not, and wait for the canned reply.

    If only several hundred people are complaining on this forum, then it must be much more widespread. The bottom line is a faulty compressor, it happens, and they should work out a deal with dealer to assist anyone who comes in with this problem.

    If enough letters get sent, with cc's to the news/papers/Tv stations, they may very well do damage control.

    Have to approach this systematically with the hope that it is made public, something Honda dreads. They have a reputation to keep

    yozz25
  • stevedebistevedebi LAPosts: 3,784
    "If enough letters get sent, with cc's to the news/papers/Tv stations, they may very well do damage control. "

    Or they may get mad and decide that it is a legal liability to pay any money... and stop providing "good will" support.

    Some people consider payment to be an admission of liability. It isn't, but Honda corporate may decide that too many people think it is.
  • bedilbedil Posts: 11
    Wo! I think you are on the wrong page! In case you are unaware, this site is for people who have CRVs with air conditioner problems. We help each other out.

    Why don't you google USPS and type in "postal"? :confuse:
  • bctampabctampa Posts: 11
    Two weeks ago, I tried my best to obtain the defective compressor so that I could have a Forensic Engineer perform a failure analysis.

    Dealer refused to relinquish compressor.
    Honda "assisted" with 50% ( unsatisfactory to me ).
    Therefore the component is "Honda's property" which they claim will have an analysis,but that I won't be able to have a copy of the result.
  • bctampabctampa Posts: 11
    I've already replied to your post - see #826
    To say I strongly disagree with your position is being polite.
  • bctampabctampa Posts: 11
    refer to my post #826 for a beginning.

    I believe this issue would provide fodder also on the Freakonomics blog @ NYTimes.
    Let the economists sort through the issue on a number of fronts.

    Is there any representation of gender bias? I wonder how WOW.com & Jezebel would react.

    Isn't it fathomable to then get it to Digg and Drudge?

    Who might mine the social networking sites for reports as well; I'm not a participant.

    Let Honda "restore good faith".
  • yozz25yozz25 Posts: 8
    One thing I learned is to err on the side of "going for it". If you say nothing, that is what you get.

    Most of the time, by approaching a problem systematically, with many people writing in a form letter, fear takes hold in the minds of the Honda's of the world, and they do what they gotta do to "put the fire out"

    It would be good if someone designs a small form letter to be copied and pasted and we can all write in, if it is not done, then I will do it in a few days
    yozz :shades:
  • bctampabctampa Posts: 11
    [as replied to # 900]

    refer to my post #826 for a beginning.

    I believe this issue would provide fodder also on the Freakonomics blog @ NYTimes.
    Let the economists sort through the issue on a number of fronts.

    Is there any representation of gender bias? I wonder how WOW.com & Jezebel would react.

    Isn't it fathomable to then get it to Digg and Drudge?

    Who might mine the social networking sites for reports as well; I'm not a participant.

    Let Honda "restore good faith".
    --------------------
    stevedebi: I propose that a case could be made that it would be less expensive for Honda to issue some type of renumeration program, if not a total recall, than to risk the outcome of reports from "slow news days" of every "investigative (ahem) reporter" in every little 'burb.
    Geez it doesn't take much to see this problem exists in Canada, Australia, and parts of Europe.
  • Phew! I picked my CR-V up last night from the Honda dealer and the a/c is nice and chilly! After 3 days in the shop (due to the warranty people requiring an independent adjuster's opinion), they fixed everything contaminated by the "grenading" air compressor. $3100 for everything & I didn't have to pay a dime. Thank goodness it blew while the 3 month warranty was still in effect. Now I am crossing my fingers that we won't have a repeat grenading for the rest of my CR-V's (hopefully) long life. Thanks all for the advice.
  • My compressor went out last week and the dealership gave me a $2400 estimate for the fix. They also offered to charge me the warranty rate which would get the price down to $1400.

    Does anyone feel that this is a reasonable offer? I am really upset with Honda because I have been going to the Honda dealership for the last 6 years and I feel that they should have at least warned me about this known issue.

    I'm thinking about calling Honda Corporate but don't know if it would do me any good.
  • yozz25yozz25 Posts: 8
    You have to remember that the cost they are eating is inflated.

    Honda to rectify a situation that can ruin their reputation probably supplies the parts free to the dealer, after getting a break from the supplier who made the faulty compressor, and then may reimburse the dealer a fraction of what you would pay retail.

    So something that would retail for 1200 bucks to repair may actually set back Honda perhaps a few hundred bucks at best. It's the dealer who is probably trying to suck as much out of you as they can, as it is their choice. But a bit of arm twisting from Honda, about keeping the reputation that sells the car may be at work here.

    Whatever the case, anything is negotiable..

    yozz :shades:
  • yozz25yozz25 Posts: 8
    See my message and push the ticket with corporate. Bargain hard and try another dealer, take your time, time is on your side as more and more of these compressors will fail

    yozz
  • The first time mine went out (more than 36,000 miles/out of warranty) Honda paid the total cost of repair, which they said was $2,500. It just went out ten days ago, at 76,000 miles. This time they have offered to pay half, and my half is $1,287.
    I was getting ready to trade when new models came out. They now offer me $6,000 for my car in trade. I'm not happy at all. Have been shopping dealerships with an offer that they can't possibly accept at this point. Have also put my car on Craig's list and plan to put a sign on it and park it in front yard. It's a fabulous car except for the air and if someone else wants to fix it I think they can shop around and fix it for a WHOLE LOT less. Mine did not make any loud noise when it went out. This time I was living in fantasyland and thought maybe it just needed freon. Oh, how I wish. This was my sixth Honda and the lady in service told me the problem is with the 2002 and 2003 models when I mentioned to her I was ready to trade for a new CR-V before this happened and that now they couldn't give me one. When they tell me that, you can bet I'm feel very, very upset that my car is now a trade that will go straight to the auction and worthless.
  • bwtwswbwtwsw Posts: 4
    A continuation of posts 813, 859. Our CRV was repaired and has worked fine for the last week.
    Brian at Honda America would only agree to pay for parts. Brian was unable to explain how this amount was arrived at.
    I asked for and recieved the old compressor and condenser. As far as I can tell they replaced the compressor with the same brand as the original.
    Thanks to all who have posted!
  • bwtwswbwtwsw Posts: 4
    The dealership gave me my old compressor and condenser.
  • yozz25yozz25 Posts: 8
    Just got back from dealer.

    Said compressor was shot, showed me an invoice for $3400, but said dealer will fix as a courtesy. I asked "what does that mean" They said for free, works for me.

    They took me home, just waiting for call when it is ready.

    2003 CRV had 41K on it.

    So I guess they did the right thing here.

    Yozz :)
  • stevedebistevedebi LAPosts: 3,784
    "stevedebi: I propose that a case could be made that it would be less expensive for Honda to issue some type of renumeration program, if not a total recall, than to risk the outcome of reports from "slow news days" of every "investigative (ahem) reporter" in every little 'burb.
    Geez it doesn't take much to see this problem exists in Canada, Australia, and parts of Europe. "

    I haven't heard of the European CR-V having problems. They use a different engine over there, I think...

    But in any case Honda is a Japanese origin company. They have very strict social rules over there, and pushing a company is not in those rule sets. Protocol is important, and I think that those who approach Honda corporate with the right attitude will do better. Those who go in with a chip on their shoulder will have a tougher time. I think this is true with all companies, but especially with Japanese originated companies.

    Not that I don't understand the frustration, just making a comment...
  • yozz25yozz25 Posts: 8
    Gee that's great yozz, you kinda lucked out.

    Way to go

    Yozz :P
  • bctampabctampa Posts: 11
    "But in any case Honda is a Japanese origin company. They have very strict social rules over there, and pushing a company is not in those rule sets. Protocol is important, and I think that those who approach Honda corporate with the right attitude will do better. Those who go in with a chip on their shoulder will have a tougher time. I think this is true with all companies, but especially with Japanese originated companies."

    stevedebi: It's possible that once again we are viewing this situation from different aspects and opinions.

    The traditional corporate culture you describe has been dissipating for quite some time. Theory "Z" is also a thing of the past. While there still remains some vestiges of monopoly company interplay, by and large it's reported that economic globalization has taken the front seat to shaping "Protocol" as you've referred.

    I may have been misunderstood or unclear in what I advocate.
    I believe the best way to precede is with respect, clarity and sound reasoning.
    I expect the same in return.

    When this format fails however and loyal customers are being treated with such documented blatant, discrimination it then becomes necessary that one meet the adversarial position with something better than compliance.

    It should not be necessary for customers seeking equal treatment to have to endure
    the anxiety of arguing with a "case manager" for over an hour. The uneven tactics reported here are not conducive to remedying the trouble endured due to failing components that don't measure up to Honda's standards.
  • bctampabctampa Posts: 11
    I've opened a separate email account in the event it becomes mutually beneficial to exchange information in attempting to get a better solution from Honda.

    My profile contains the addy.

    I am not soliciting some massive influx of emails.

    My opinions and presentation has and will continue to be posted on this forum.

    I believe 99.99% of the discussion should take place on this forum.

    I may request from some of you "verification" of your statements.
    It would be better to have the facts when Honda's case "managers" assert that research on the internet is unreliable.

    Thanks to all for responses and for the collective efforts of the members.

    For those of you also seeking solutions, here's a Wikipedia link that gives a quick summary of the book "How to Solve It".
    http://en.wikipedia.org/wiki/How_to_Solve_It
  • bctampabctampa Posts: 11
    The Consumerist posted this article today:
    "7 Things You Should Never Say To a Customer Service Rep . . ."

    http://consumerist.com/5035392/7-things-you-should-never-say-to-a-customer-servi- ce-rep-and-7-things-you-should
  • bctampabctampa Posts: 11
    see # 920

    I've just posted a summary of the situation to The Consumerist, as a response to the article mentioned above.

    What action can we count some others of you to begin today?
    Can we get the word out in a responsible manner?
  • Hi everyone, just an update to my last post. I sent a certified letter to Honda America and had a representative call me after a week to tell me there was nothing she could do because my car was out of warranty. To say the least, I was upset. And her point was....??? I knew that my car was out of warranty. I mean the A/C units were defective even if my car and many other Honda CR-Vs were out of warranty. I am now searching for an attorney who will take on this class action law suit against Honda America for A/C units, compressors that have gone bad and contaminated the entire A/C systems. I have never had to search for an attorney to do a class action lawsuit; however, I feel too many people are having the same issues with their CR-Vs and we who have already paid, are getting cheated for a defective part they know about. If you want to be part of this class action suit if and when I get one started and find an attorney, or if anyone has already began one, please email me at

    upsethondacustomers@charter.net

    Please include in the subject line "Honda A/C issues" or your email will be deleted as spam. Thanks and looking forward to getting all the people who want to join in on the band wagon. I will keep you posted and hopefully wish me luck where I can get an attorney soon to begin this battle.

    Thanks!

    Maria
  • Hello all . so Yeah last week my Compressor blowed up and burned a belt AND sent metal particles to the AC unit .. totally destroying it . My former boss sold me his 2003 CR-v and yes everything was working fine. funny thing is after researching all this posts I figured I would contact Honda USA and talk about it. The Representative asked me ... " What would you Honda to do for you?" ... And I told her replace the damaged parts . I mean I know it is an old car but NO car on the market does what this one just did. She said she couldn't agree to that since the Warranty was up ... I said .. ok then .. tell me Who manufactures the piece and I will ask them to re-imburse me for the other half . To my surprise she claimed she could not disclose that information ... and then I asked ok so then you WILL warrant me that the Dealer will replace this compressor with a newer non defective model ... She then said NO it would be replaced with a "Fixed" part .... I mean is what Honda doing even LEGAL ? If they know they have defective product in their cars an it could potentially cause an Accident... And to be fair I even told her ... I dont think it was Honda's fault that the compressor failed I believe it was the manufacturers problem and that Honda should actually go after them for the money too. But she claimed that there was nothing she could do about that ... So as of today August 13 2008 I plan to join that Class action suit against Honda not due to the fact that I want any extra money . But as a principle that if Honda think reputation can let them get by with [non-permissible content removed] part design they should rethink their bussiness practices.

    P.S. And yes it is an old car but if Honda KNOWS about a defective part and opts to stay quiet and see how far they can get... then they are NOT as good a company as we all thought it was.
  • ajf27ajf27 Posts: 18
    Sorry to hear about your CR-V. Welcome to the club! SO, are you another one who is not getting reimbursed at all?!? What a shame. I only had to pay $250 but I strongly believe none of us should have to pay a dime. Oh, and your car is NOT old. It is a Honda. It is supposed to last forever. That's the reputation right? My in-laws drove their Civic until 275,000 miles. I know that I did NOT buy a 2004 CR-V to have the a/c compressor blow up in 2008 and cost $1,200.00. Good luck! I'm so glad this class action suit has finally begun.
  • madams1madams1 Posts: 101
    Let us know the outcome. What is your mileage and did Honda America ask you to get an estimate from the dealer? I still cannot get over the range of estimates on a full replacement.
  • ajf27ajf27 Posts: 18
    I did find out that mine needed the full replacement (the metal had contaminated the other systems). Anyway, I was one of the lower quotes ($1,200.00). Do you suppose that Honda is raising the quotes to around $3,000.00 for some so that when they "reimburse" you, you are actually being tricked into paying the full cost?!? Seems kind of shady but quite possible. There is no reason the price difference should be that big of a range. Something to think about.....
  • madams1madams1 Posts: 101
    Yes, that is what I am thinking since some folks with lower quotes were from a 2nd quote doing the same work(complete system) with a shop other than the dealer. Was your quote with a dealer?
  • Does your CR-V have a funny AC smell (perhaps) due to some leakage of the compressor?
  • ajf27ajf27 Posts: 18
    Yes. I went to the dealership first for a quote, armed with this info from the forum. My plan was to wait for the diagnosis first and the estimate, and then bring up this forum. Surprisingly, the service manager had already contacted Honda (before I mentioned it) and that's how they came to the conclusion that I would pay for the labor, and they would pay for the parts. The service manager told me the total cost would be $1,200.00 but I would only have to pay $460. It was at this point that I called Honda and opened a case as I didn't think I should have to pay for any of it. They bargained with me and brought the price down to $250. The dealership told me that they see these a/c compressor issues "all the time" and they are used to dealing with Corporate in negotiating a price.
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