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Honda CR-V AC Compressor Problems

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Comments

  • Of course not. My point is that Honda cannot possibly be held responsible if your child gets hot. You are responsible for the well-being of your child to the extent that you have to find another way to keep them cool if the A/C fails.

    Your insurance company expects you to operate under the same principle. If your car is damaged in an accident, you can't sit at home, lose your job, then expect the insurance company to make you whole again. You are obligated to mitigate your damages by finding another way to work.
  • jkarjkar Posts: 1
    I own a 2003 CR-V and my air conditioner compressor blew up at 55,000 miles. HONDA IS PAYING FOR 100% OF THE REPAIR!

    Here's what I did. The problem was diagnosed at a local shop not a dealership. I was given a cost of $2000 for the repair.

    I came home and researched the problem on the Internet and found out how common this problem is. I called the dealership where I bought my car and asked to talked to the service manager. I told him I was the latest victim of the CR-V air conditioner compressor problem and asked him how they are handling it. He said they'd have to look the car over before they could decide how to proceed. I let him know I was aware this was a common problem (which he denied) and I knew about this website and carsurvey.com where there are over 65 pages of comments about the problem. I told him I expected the repair to be done at no cost to me. He said that would depend on mileage and if I've kept to the maintenance schedule, but usually Honda will pay for either parts or labor if they pay at all. My mileage is low for the age of the car and I have the regular maintenance done according to the owner's manual.

    I was shocked when after looking at the car, they came back and said Honda would pay for it.

    I think the leverage you have in getting Honda to pay is making them aware that you know your problem isn't unique and that there are many other CR-V owners who have had this problem. Its cheaper to pay off a few who make a big fuss than to have to do a recall or be hit with a class action lawsuit.
  • Just wanted to thank everyone in this thread, and pass along my experience to date.

    I have a 2000 CRV, and my AC compressor literally blew up in my driveway (over a year ago), with a piece just missing my husband who was trying to find the source of an awful noise. Since the car was out of warranty, I had a friend replace it (a call to a local dealer gave me a cost I couldn't afford) and he charged me his cost for the parts, so it was a good deal. But after seeing this forum I contacted American Honda and asked for a refund. They're thinking about it, and haven't said no - just asked for more documentation (I still have the bad one, so I sent them a photo of it). I'm hopeful I'll get some money back and want to thank everyone who has posted their stories in this forum - I used you all as references in my letter.
  • On 9/28/2007 my 2003 CRV a/c started to make a grinding noise. When I switched the a/c button "off" the noise went away. I reactivated the a/c button and all hell broke loose. A loud bang and clanking noise was heard. Of course the a/c stopped. When I inspected the damage at home I found the a/c clutch shaft had broken and the clutch was laying near a motor mount. I found this website and read what to do.
    I called American Honda on 10/1/2007 and got a case number. They told me to take the CRV to any Honda dealer for an evaluation. My local dealer's assistant service manager was great. He told me this was a common problem in the CRV model. I dropped the CRV off at 6:30 PM that same day (10/1/2007). I called American Honda from the dealer and told them who I was dealing with. I gave the assistant service manager the case number and he said he will let me know the findings. To my surprise he called my at 1:00 PM on 10/2/2007 to tell me the repair was done and American Honda covered the whole thing. ZERO cost to me!
    That is the response I expect from Honda.
  • arpcrvarpcrv Posts: 2
    On 9/28/07 my a/c compressor went out on my 2004 CRV at 57,000 miles. Called Honda America on 10/1/07 to open a case and then took it to the local Honda dealership. I just received word today (10/3) that Honda America is willing to pay the parts but I have to pay $600 in labor. I'm shocked. We were looking at buying a new 2008 CRV but after this experience, there's no way. I don't understand why some folks are getting their repairs paid at 100% and some aren't???? I expected better from Honda.
  • blueiedgodblueiedgod Posts: 2,803
    On 9/28/07 my a/c compressor went out on my 2004 CRV at 57,000 miles. Called Honda America on 10/1/07 to open a case and then took it to the local Honda dealership. I just received word today (10/3) that Honda America is willing to pay the parts but I have to pay $600 in labor. I'm shocked. We were looking at buying a new 2008 CRV but after this experience, there's no way. I don't understand why some folks are getting their repairs paid at 100% and some aren't???? I expected better from Honda.

    The coverage depends on:

    1) Loyalty - How many Hondas you have purchased new or used before this one.

    2) How nice you are

    3) How nice the CSR is.
  • sgpsgp Posts: 13
    The coverage depends on:

    1) Loyalty - How many Hondas you have purchased new or used before this one.

    2) How nice you are

    3) How nice the CSR is.


    That is what is so maddening about this whole thing. I think they should treat all customers the same way.
  • arpcrvarpcrv Posts: 2
    My CRV is immaculate and I was polite. But, you are right, this is my first Honda and the manager my husband spoke with last night all but confirmed that I am not considered a loyal Honda customer since I bought it used and not from a Honda dealership. They have to know they have a problem though or why else would they be paying any part of it at all?
  • blueiedgodblueiedgod Posts: 2,803
    My CRV is immaculate and I was polite. But, you are right, this is my first Honda and the manager my husband spoke with last night all but confirmed that I am not considered a loyal Honda customer since I bought it used and not from a Honda dealership. They have to know they have a problem though or why else would they be paying any part of it at all?

    Oh, they know they have a problem. But, they are not legally obligated to do anything. It is not a safety issue, but a pure comfort issue. Cars before 1980's rarely had A/C, and only luxury cars had them.

    Just the fact that they are covering partially or fully speaks volumes of their dedication to their customer. They don't have to spend a dime on these problems, but they care enough to do. Like they say: "Beggars can't be choosers" Most companies would just laugh at these phone calls complaining about vehicles way out of warranty.
  • Well, you can now add me to the list of 2002 CR-V's without A/C! I was driving up PA turnpike yesterday when I heard a noise that sounded like something had flown up into the wheel well. The the car sounded like I had a lawnmower attached to the side. Took it to the place that just installed new tires/alignment the day before (thinking something had happened along those lines). They said the AC compressor had blown, the noise I heard was the magnetic plate from the clutch flying off and then wedging in next to the serpentine belt! Since we were in the middle of nowhere on a Sunday, the only thing I could do was continue driving (with my wife and 2 kids in the car) until we got home.
    I called Honda America. They said that they could not open a ticket for this; but that I needed to take it to the dealership and ask them for assistance in the repair costs. So they'll get it tomorrow. I normally take it the dealership for everything; but the tires are just so much cheaper elsewhere. I'll let you know what happens, the quote from the tire place (they do all types of repairs) was just under 2K.
  • "Oh, they know they have a problem. But, they are not legally obligated to do anything. It is not a safety issue, but a pure comfort issue. Cars before 1980's rarely had A/C, and only luxury cars had them.

    Just the fact that they are covering partially or fully speaks volumes of their dedication to their customer. They don't have to spend a dime on these problems, but they care enough to do. Like they say: "Beggars can't be choosers" Most companies would just laugh at these phone calls complaining about vehicles way out of warranty."


    That is actually not true. Toyota, as one example that I can speak to from personal experience, will conduct repairs in good faith on their vehicles that are out of warranty. They are not always legally obligated to do so, but they see the sense in maintaining good customer relations. Lets face it, they, as well as Honda, are in business to make money. Anyone in business knows that a good reputation is vital to continuing to maintain a competitive presence.
    Most successful businesses actually do want to make their customers happy, while of course maintaining a healthy profit. They do not view their customers as "beggars", by the way.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,985
    Some of you may be interested in The Secret Warranty - Understanding After Warranty Assistance.

    Loyalty keeps coming up in these situations.
  • Update: My final bill was $599 plus tax.
  • Does anyone have the number to call Honda American? The same thing just happened to me. I'm so disappointed. I have an appointment with the dealership service dept. to get my brakes fixed tomorrow. I'm worried that'll try and screw me over.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,985
    There's current contact info at the HondaUSA site:

    Honda Customer Relations
  • My total bill (I had to pay 50% of labor) was $603.xx. Honda took care of the rest; they did not cover replacing the serpentine belt that was damaged by the exploding system ($40). I still have the piece of the clutchplate if anyone once a broken piece of honda! :). Not happy that I had to pay anything (with the number of people that have had this problem); but 600 is much better than 2000
  • Thanks for the info. I just got back from the dealership and Honda is picking up 75% of the cost...$3200.00. I called American Honda before I went in and got a case number. I didn't march right in and say that I called Honda I waited, hoping the service guy would offer help. When I realized that he wasn't going to offer I informed him that I spoke to American Honda. Here's a helpful hint to those who will encounter this problem in the future....Ask for what you want! America Honda and the service rep both asked what I wanted. And I told them that they had a real problem on their hands with the 2002,03, and 04 CRV's. I told both parties that the information is all over the internet. I told them that my expectation is that they do right by me and my car. I told them that I still wanted to have faith in Honda and their cars. I never gave attitude or demanded anything. I was saving that for when I needed to play that card. I'm still disappointed but $800 is better than $3200. Not to mention the car will be fixed and then I can trade it in. I'm not a glutton for punishment.
  • While I think Honda should make an effort to treat all customers similarly, I guess I can understand their preference for multiple-Honda customers. I'm still waiting for my answer from American Honda (I had my AC compressor replaced by a mechanic friend before I knew about this forum, so needed some specific documentation for them which I sent a couple of days ago), but during my initial conversation with the service rep he asked me SPECIFICALLY if I'd owned previous Hondas. Since my CRV is my 3rd, all bought new, and since they didn't deny my claim outright, I'm hopeful that they're reimburse me for my out of pocket expense.

    I'll be looking for a new car in the spring, and the Pilot is high on my list, so I hope they come through..... I will state here that I haven't bought a Ford in 20 years because they wouldn't even discuss a problem that the dealer couldn't fix - Honda has always been much more customer-focued (IMO) which is why I've kept returning.
  • wincrvwincrv Posts: 2
    Repost of my message a few weeks ago regarding need to continually barrage Honda with this issue until they address it. In short the tel you want is 1-800-999-1009:

    Repost:
    Had the same problem as all the others with a 2002 CRV. Honda paid for the parts but not the labor. Escalated to Bernardi Honda dealership owner, dealership service manager and as we have seen in other cases the buck ends up at Honda America rep - in this case Matt.

    Matt can't "do anything further" for me and I asked how what appears to be an endemic problem with CRVs (and the only significant problem being discussed in the forums I have seen) can be escalated within Honda. He said that if "a lot of people" call American Honda about their problem then it might get enough attention for them to consider addressing it more broadly.

    So, call 1-800-999-1009 and ask that this problem be escalated within Honda corporate. Also suggest telling every Honda CRV owner you encounter about this issue.

    I told the various service managers that there were approx 100 new posts a month on this site about this problem and that was just the people who took the time/effort to post. Wonder what the real incidence level is of this problem? I also told them that this was THE problem being reported for CRV's - not a lot of noise on any other problems which made it even more amazing that it wasn't being addressed at the corporate level.

    Take a few minutes and call Honda America (1-800-999-1009)and make sure they know of your problem - if there is enough noise made then perhaps they will do the right thing someday. Those of us who have already had it might benefit and it would help those who will have it in the future.
  • My wife is getting a 2002 cr-v with 59,000 miles. it was just traded in and wasn't ready yet. they had to clean and certify it. so we haven't signed the papers yet. they just called and said the a/c compressor was being replaced. The shop told us everything but the hoses. it comes with the certified warranty. should we buy it, or leave it alone, since we did not sign the papers. Are the new a/c's fixed, and are they reliable other than that
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