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Honda CR-V AC Compressor Problems

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  • I got a call from the my Honda dealer. With the combined % discount from Honda America and the dealer's lowered from retail pricing my cost went from $1875 to $827. Not bad for a 10 minute phone call to Honda. I may still join the suit to try and recover more of my cost because this does not appear to be an isolated issue after reading many similar experiences here on Edmunds.com. But who knows when the class action will be settled though. It could take years.
     
    If you want it fixed and get a major discount from Honda my advice would be:
     
    - Call Honda America customer service and get a case ID #. (800) 999-1009
    - Case manager will call you back within day or two. Be ready with your information and be civil and nice on the phone but stick to the business of getting your costs to fix drastically lowered. Explain that you like Honda and want to stick with them but this repair is really costly, unexpected and all you want is to get a fair resolve. Ask for warranty dealer pricing and at least a 25-30% discount on top of that direct from Honda. Honda does treat every case different in the fact of looking at factors such as if you service the car at the dealer, miles on the car, year and what part of the US you live in as far as extreme heat. But the main thing is seeing if you are loyal to the brand as a customer. They like that and will try to help you if you are.
    - If you agree with the initial discount, the dealer will call you with the final pricing the next day and you can then decide to fix or not. I believe they will also give you a few weeks at minimum to think about it.
     
    Good luck. A phone call could save you $1000 like it did for me.
  • steverstever Viva Las CrucesPosts: 41,982
    But who knows when the class action will be settled though. It could take years.

    And at the end of all that you may get a coupon . (MSNBC).

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • Consider yourself lucky, it almost sounds too good to be true or you work for Honda. Your experience is a far cry from most on this board and on the Topix site, Honda USA's call center was down right rude when I called. In fact the young lady I spoke with got called on the carpet for how nasty she was on the phone. Getting a case number means nothing, mine was elevated to the so called Presidential level two months ago and haven't heard one word. Honda may have given you a deal but most are not so lucky, in fact some have been charged over $3000 for repairs to a system that is clearly defective. As far any settlement I have read the suit, don't think coupons will be the award.
  • And at the end of all that you may get a coupon

    We all know the attorneys are the real winners in class actions. $2 million for this latest case. Honda Settles Class-Action Suit Over Brakes
  • I do feel lucky but still not great that I even have to pay $827 seeing this part is defective. But since the car is almost 9 years old this November, I can't complain much because I have never had any big ticket service items to pay for. Only regular maintenance stuff like fluid changes and brake servicing.

    I would still give honda another call and explain your situation and let them know you have been loyal to the brand and a good customer and just want a fair resolution. $3000 sounds nuts to fix this issue. Heck you can have an engine rebuilt for that much.
  • I just had the same problem on Sept 10th. 59500 miles on a 2004 CR-V EX with all work done at the dealer and a 60000 mile tune-up 6 weeks ago. The a/c silently stopped working so I took it in today and BAM $2000 to fix it. I called Honda America, got a case #, then gave the local honda service shop the case # and they said they'd cover 50% of the bill.
  • GET RID OF IT ! ! ! !
    Feb, 2010 boot cracked on rack & pinion - Honda does not make a replacement boot, had to replace entire rack & pinion system.
    My a/c imploded May, 2010 at 52000 miles - $1800. Honda reimbursed 50%
    1600 miles later, it went out again - luckily covered under warranty.
    500 miles later it stalled out, emission repair light came on.
    Not putting another dime into this car.
    Got $9,000 trade in on new 2010 Toyota RAV 4 ($21,700), net cost $ 12,700

    How many more $1,000 repair bills are you going to pay while your trade in value continually decreases? They won't give you anymore trade in value because you repair the car ! ! ! ! !

    There will NEVER be another HONDA product in my garage.
  • Just to add my two cents. I drove a 1999 Honda Civic, purchased used in 2002, until the AC compressor went out on it in 2006. I was driving it home from work and it made a terrible noise and started blowing hot air. Knocked the spark plugs loose. To replace the whole system, $1200. At the time, I had no hopes of saving that much money so for four years, I drove that miserably hot car in Florida. There was so much else wrong with it that was unrelated to it being a Honda that once it reached around 150,000 miles, I sold it to a junk shop and bought a used 2004 Honda CRV.

    Should have read this forum first. I bought the car used in July 2010. It was in fabulous shape. Took it to an independent mechanic, and he said it looked great. Had 67,000 miles and well maintained. Made my first payment this month. Today, I turned on the car and the air struggled to turn on, then started making a rattling sound. I snapped it off and took it to a mechanic. The compressor is going, and so is the bearing. I can drive it with the AC off, but it'll be a matter of time since when the engine runs, the bearing is going too. Once that blows, my belts will go. I'm looking at a $1500 repair bill on a car which, albeit 6 years old, I've owned for all of 3 months.

    I don't have many options here. I didn't buy my car new, and therefore have no relationship with Honda. The dealer where I bought it offers a powertrain warranty that doesn't cover the AC. No amount of pampering the car would have helped. I need to somehow find the money - not quite sure how, but I also have an auto loan on the car now and have quite a bit to go until it's mine. Can't exactly trade it in.

    It could be a coincidence, but now I've had two Hondas, different models, different generations, same problem. Seeing as how I live in Florida, I can guarantee my next car won't be a Honda - not with the strain this weather puts on that construction.
  • My 2006 CRV A/C died August 1st while my wife was driving it. She said the engine area made a huge bang and then no A/C. I took it to the dealer and they fixed it for $1500., luckily we purchased an extended maintenance agreement so it was no charge. But, as for the dealer they played dumb really well when I mentioned that all over the web there were reports of bad CRV A/C systems. I am tired of all of the car companies of being liars. It is about time they told the truth and offered some assistance on a bad design. I use to be an ok Honda fan, now I could care less if they sold another car. (Like they really care). As for CRV, now I have to worry how long the new A/C system will survive in Virginia with our heat.

    Side bar note: I know the two vehicles mentioned below really are not compared to each other but my 2001 Chevrolet Tahoe has only been in the shop once for dealer warranty work, and I bought this brand new almost 10 years ago. My 2006 CRV has been in 4 times for items that should last the lifetime of the vehicle.

    Certainly not considering Honda the next time.
    MJGirard
  • Just wanted to post my disappointment and dismay with Honda CR-V. I just replaced my A/C system for the 4th time, (luckly the the 2nd and 3rd times were free due to still being under warranty from the 1st time) each time the quotes from independent shops and honda dealers have ran from $3000-$4000. This isn't cheap. And i'm tired of having to replace the a/c system. We live in the desert and this is a needed system. I'm ready to trade in or sell this massive waste of money.

    Disappointed with Honda.
  • Hi all, been trying to read through the posts here. Have a 2007 CR-V with 22k miles on it. The car has been making a loud obnoxious whistling noise nearly every time the AC is on. It doesn't happen constantly or every time, but it does. I have taken it twice to a dealer and they can't find anything wrong with it. I am now 8 days out of warranty and I am hearing from a mechanic friend it's probably the compressor and/or extension valve. I can't afford to fix this problem outside of warranty. Is this normal under the 3rd gen CR-V? Who is everyone filing complaints with? :( :confuse:
  • jim442jim442 Posts: 6
    My 07 whistled and of course Honda claimed they were unable to find any problem. My AC went out at 48K and I just had it repaired at an independent shop. In your case, I would be taking it in to Honda again and really play up the the severity of the symptoms. Have as much prove as possible that the condition existed during your warranty period and shortly afterwards.
    Remind the dealer that you have had AC problems during your warranty and that THEY were not able to find or repair them. Now the symptoms are getting worse. Ask them straight up if they are going to cover an AC repair since the AC has been reported twice under warranty. If the AC whistle has been accompanied by any other strange noise, be sure to mention that.. When your AC fails, you will be able to show that the problem started during your warranty period and progressively worsened before the failure.
    Good luck..
  • The blower on my A/C and heater until isn't working. I will turn it on and nothing will come out, or it'll work for a few minutes then just stop. Does anyone know if this is expensive to fix? I've never had that happen to me before. I own a 2005 CR-V.

    Thanks!
    Kim
  • crkyolfrtcrkyolfrt Posts: 2,345
    Sounds like it might be a resistor in the heater switch. Have you tried any higher speed? Usually the slower the speed, the quicker these resistors blow out.
    Not expensive I don't think if that is the problem.
  • I had my blower stop working about a year ago on my 2002. The shop said it could be the blower motor or a smaller part (transistor maybe). They said they wouldn't know until they got in there. Well, it was the smaller part and it was not expensive to fix. I know it was well under $100.
  • Yeah I tried everything. I hope you're right and it's not expensive! Thanks so much!
  • That's great to hear! I hope mine is that inexpensive also. I know that once I drive on the highway I can feel some air, so it just seems like it wants to work but something is blocked or losing power. I appreciate your feedback!

    Thanks!
    Kim
  • Does anyone know the status of a class action lawsuit against Honda re: the 2004 CRV A/C compressor problems?

    Thanks!
  • rod60rod60 Posts: 1
    I have purchased five Honda's since 2002. I finally convinced my daughter to switch from Toyota. She too bought a CRV. Now after 60,000 she has a $1500 bill to replace AC compressor and clutch. After reading all of the ifnormation in this blog I agree with a previous responder who says Honda is taking the Detroit approach to this problem. Getting ready to purchase two new cars this coming year but now have my doubts about the Honda's if this has been a continuing problem with no fix.
  • crkyolfrtcrkyolfrt Posts: 2,345
    It does seem to appear that Honda is taking a sweep-under-the-rug hope/stance with these poorly designed and mfgrd compressors, which compound the actual repair cost due to the type of failure experienced because little by little they contaminate the rest of the system (over 4 times the cost of the compressor) and by the time your compressor fails and tells u you have a problem, the system has already been contaminated. And failure to replace the entire system basically, re-contaminates the new compressor and the cycle repeats itself only at an accelerated rate the next time around.

    What puzzles me is whether the 07 CRV and newer failures are actually design failures or just very infrequent one-offs. The failure rate tho, of 03's 04's etc and to a lessor degree 05's and 06's, are so high in number that it is an obvious design flaw, because so many have failed long before wty miles expire even. Customers who lose out are the ones who don't drive as much and run out of wty time, before wty miles. IMO Honda should honour those customers claims as readily as the ones who claimed wty in time.
    It is generally acknowledged that some cars didn't fail until over 100k miles (altho not very far past) but the VAST majority have had failures around 45 to 50k miles and some as soon as only 40k miles. When many other mfrgs compressors last well over 200 to 250k miles without failure, it certainly does point a finger with conviction to Honda. I have read this entire thread, (and others too) every word and i do believe that because some cases were handled so poorly (i.e. once loyal customers getting 'some $ help', ranging to completely getting ripped off) it has cost them customers. Many have vowed to never dark any Honda sales floor again. And who can blame them?

    The general message here is: Honda better not keep sitting so self-righteously comfortable on their laurels just because...for now anyway..some of the negative attention has been on Toyota. Mazdas were rusting prematurely in the early 2000's and that cost them customers. Ford and Chrysler have lost many due to bad autos and head and exhaust manifold issues, and do i even need to mention some of the cr&p GM has been trying to sell us thru the 2000's?
    My message to Honda would be to not get too comfy. And follow their conscience and do the right thing without making people have to be aggressive or threatening in order to get them to do the right thing. Knowing what, and doing the right thing is not complicated.
  • I don't know of any but i have a 2001 honda CRV and had to have the A/C compressor replaced at 36, 000 miles! now the blower motor is out.
  • i had my a/c compressor go out at 36k miles on my honda crv 2001; now there is a loud whooshing sound from glovebox when i turn on heat. took to a closed shop today but mechanic/owner came out and told me it's the blower motor and will cost several hundred dollars. :( shouldn't this be an easy fix? the compressor was just replaced 7 months ago for 1500 dollars.
  • nicompnicomp Posts: 21
    Shucks, my AC compressor locked up (2000 CR-V) at about 70K and a dealer in Florida quoted me $3000 to replace everything in the system because the nature of the failure had almost certainly polluted all the plumbing. I told him to cut off the belt (the engine wouldn't even turn over at that point) , that cost me $90, and I've been driving it for 75K since then. I can't resell it with no AC unless I ship it to Alaska, so I'm kind of stuck with it.

    I won't buy another Honda.
  • nicompnicomp Posts: 21
    It leaks a small puddle when parked. It's not oil because it doesn't stain the driveway. It doesn't smell like antifreeze. Is it ATF? it drips down from the edge of the air dam under the right side of the engine but the stuff is spread all over the bottom of everything. Help!
  • pspmacpspmac Posts: 13
    I spoke with the NJ Lawfirm handling the class action lawsuit against Honda today Feb 16th, 2011. Today the lawfirm confirmed Honda has entered into a settlement agreement pending court approval. Settlement amounts will vary according to mileage when your vehicles air conditioning system failed. Settlements would rage as low as 15% on up, it will all be based on mileage of the vehicle when the system failed.

    Unfortunately for Honda Owners a new lawsuit has been filed for defects in the Honda Civic. If you own a 2006 or 2007 Civic please read the information below and go to www.honda-lawsuit.com to register for the settlement.

    Mazie Slater Katz & Freeman, LLC, The Law Office of Robert L. Starr, and
    Strategic Legal Practices, APC, have filed a proposed class action lawsuit
    against Honda relating to reported design defects in 2006 and 2007 Honda Civic vehicles. A copy of the Complaint can be found here: Honda Civic Premature Tire Wear Complaint Due to the reported defects in these vehicles the rear tires on these vehicles can suffer from "cupping" and premature tire wear. Our investigation reveals that Honda sometimes denies warranty coverage for repairs caused by these defects.

    Please pass this information along to all your friends and family who own a
    Honda. We all work to hard for our money to be ripped off by this major world auto maker.

    My CVR was the first Honda product I purchased and it will be the last! The air conditioner cost nearly $2000 to repair, I am now on my 3rd set of tires in less than 70,000 miles (it eats them up), and the interior is falling apart.

    If you are thinking about buying a Honda, think twice they are NOT the cars they use to be and Honda Motor Company has no integrity.
  • Thank you for letting us know! I actually emailed the firm this weekend seeking a reply. Haven't heard from them yet. I had this issue twice with my 2005 CRV, and paid out 1300.00 and 1500.00 respectively. I really hope that we all get some kind of relief for all our trouble!
  • My 2003 crv a/c has gone out three times. It had 210,000 miles, the last time, and seems to go about 70,000 miles between a/c failure.
    I forget how many thousand it cost the first time. However, the second time, a friend took me to a small shop on the other side of Houston. There they fixed it for under a grand ($). The third time - amazingly - I found a small shop just a few blocks from my house. They fixed it for under $800.
    Shop around. Make sure the repair shop will give you a warranty, good for at least three months and 3000 miles. Ask some friends to recommend repair shops. If you go to a dealer or a fancy place, you'll pay a fancy price.
  • Interesting that I found this post. It's time for a new car, so I'm researching CRVs as a possibility. I couldn't help but notice all these posts about the a/c and the compressor, because the last (and only) time I've owned a Honda, that's what happened to me, and caused me to buy a new car at that time. I owned a Honda Accord Hatchback. I put low mileage on cars, and I'd owned it for about 10 years, so it had I guess about 70,000 miles on it. It was going to be an expensive repair, so instead of doing that, I opted to buy a new car instead. The a/c had never been great, anyway (I live in a very hot area). So...I'm wondering if it's not a CRV problem at all, but rather, just a Honda issue. I thought at the time, though now I don't remember why, that it was the type of compressor that Honda was using. Maybe a mechanic told me that. Just not a good compressor? So when I had to buy a new car, I checked out the CRV that existed at that time (140 hp, tail door opened sideways). I checked it out twice on 95 degree weather days; the CRV didn't cool off the car in a reasonable amount of time (15 to 20 minutes), whereas other cars did. I ended up buying a Subaru Forester. NOW, though, the CRV has made major improvements, so I'm seriously considering it. But this a/c problem has me concerned that Honda's a/c problems are continuing, and that it's intentional (that is, they purposely provide low quality compressors to cut sales price). I may hold off buying for awhile, so I can test the car in hot weather again.
  • pspmacpspmac Posts: 13
    You might want to think twice before you consider purchasing a Honda. In addition to the A/C problems there are also issues with tires, electrical window switches, and the interiors do not hold up well.

    You also have to remember dealers showed their true colors when they played dumb and scammed customers on the air conditioning repairs. Honda USA has demostrated total lack of responsibility for major service issues. Unfortunately for Civic owners another class action has been filed due to the tire configuration. If I remember correctly the CRV is also built on the Civic frame. Personally I will never purchase another Honda vehicle due to the poor quality, service issues, and most of all Honda USA poor customer relations. There are too many other vehicles out there to consider, for a CRV isn't in the running.

    Also you might want to go on line to Topix and read what other CRV owners have said about their vehicles and Honda, it's not pretty.
  • pspmacpspmac Posts: 13
    To BPollen,

    I do in fact rotate my tires and keep them properly inflated. There are a number of other CRV owners who will also tell you it does not matter what you do, tires do not last on a CRV no matter how well you maintain them. It's a known problem which I suspect has now carried over into the Civic resulting in the most recent class action against Honda.

    My CRV is a 2003 which I purchased new from the dealer after the 2004's came out. The AC went out at approximately 68,000 miles. I previously had low mileage failures with the electric window switches, brakes, tires, and the interior started falling apart several years ago. The finish on the steering wheel is coming off and the fabric is falling apart as well. I am not hard on cars nor do I use my CRV for anything other than driving around town or going to the airport. I have all maintenance and inspections performed according to Honda's recommendations.

    I do intend on purchasing a new vehicle but after the serious lack of intergrity demostrated by both the dealer and Honda USA in regards to the known AC problems, you can rest assured my next purchase won't be a Honda product. I am not going to put another dime into my CRV as it is basically worthless now.

    I have a 1992 Mercedes 190E I purchased used with over 70,000 miles on it at an auction years ago. Other than a few minor issues I have had no problem with the vehicle.

    A Honda NEVER AGAIN IN MY HOUSE HOLD!
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