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Honda CR-V AC Compressor Problems

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Comments

  • Then how do you explain my 2004 CRV? It's A/C compressor
    imploded at just 20,000 miles....
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    Well, of course, that's unacceptable and I'm sure it was covered under warranty.

    Complaining about a failed A/C compressor at 180,000 plus miles is a different story. Tough luck but hardly a "defect".
  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,821
    Just found out I need a new compressor and not to happy. What should I do and who should I call at Honda to complain? I've done some work at the dealer...a few TSB's among them. Any help would be greatly appreciated folks. Is there a lawsuit pending on this issue?

    My 1st Honda and still love the car but annoyed with the compressor situation!

    The Sandman :( :sick: :shades:

    2015 Audi A3 (wife) / 2015 Golf SE (me) / 2009 Nissan Versa SL Hatch (daughter #1) / 2008 Hyundai Accent GLS (daughter #2)

  • 20,000 miles but when a car is seven years old, it is not under warranty anymore.
    Cost me nearly $1400, Honda reduced it from $3400. The car has never been driven more than 2 to 3 times a week since being purchased new. I find that unacceptable. So my CRV is my eighth and last Honda.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    I'm having trouble understanding here.

    Not using an A/C can be hard on them too as seals dry out.

    You have a seven year old car that is four years out of warranty.

    Honda agrees to step up to the plate and eat 2000.00 out of a 3400.00 job.

    It sounds to me that they wasted their money trying to please you.

    You still find this action "unacceptable" and as a result, you will never buy another Honda?

    I hope you are able to find a perfect car somewhere that never, ever gives you any kind of a problem.

    After a lifetime in retail I have learned that doing a customer a favor rarely pays off and this is a great example of this.
  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,821
    Do you happen to have the number for Honda so I can call them and see what, if anything, they can help me with. I really think my compressor has worn out prematurely and need some help. I could see if my car was a few years older with double or triple the mileage, but with not even 33k on the clock, it seems a bit premature. And I do keep up with the maintenance on my car...the only thing I've not done is a drain/refill of the cooling system...even had the tranny fluid swapped out on your advice.

    T I A for any help you can give...you've always given logical, well thought out answers to folks comments in here, so I do appreciate all your help. And no, this hasn't soured me on Honda as it could happen with any brand of auto.

    The Sandman :( :sick: :shades:

    2015 Audi A3 (wife) / 2015 Golf SE (me) / 2009 Nissan Versa SL Hatch (daughter #1) / 2008 Hyundai Accent GLS (daughter #2)

  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    Sandman,

    I don't have the number to call but you can "google" American Honda Customer Service and that should give you the 800 number.

    In your case, I think there is a good chance Honda will help you out. I have watched them do this many times. You might want to start with your local dealer first. A lot of times they will really go to bat for their customers.

    And, yes, this can happen to any car. The same company that builds A/C compressors for Honda no doubt builds them for other makes as well.

    Good luck!
  • wasfanwasfan Posts: 15
    edited September 2011
    It's not the mileage, it's the damage.
    If we were just talking the AC compressor, fine, I'd replace that and not think twice, for the most part.

    But when the compressor goes, it takes out pretty much the whole AC system. THAT's the problem. I'm not looking at a couple hundred to repair or replace, I'm looking at several THOUSAND.

    That is the issue. It's a flaw and Honda won't own up to it.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    Not necessarily. An A/C compressor can fail and cause no other damage.

    And this is true on ANY car. Not just Hondas.

    A/C systems all work in exactly the same way.
  • Yeah.. that is exactly what I thought.. when I had an oil change and then my a/c blower fan just stopped working..my mechanic "assures" me that it is a coincident..but it sounds fishy to me..I had everything checked and its not the fuse or the motor itself.. he narrowed it down to the switch in the dash that turns on the motor..strange..will after I replace that I will be holding my breath hoping that my heater and A/C still work.. I checked into the the class action suit for honda crv a/c problems.
  • that's the a/c to have, one that dies when you need it most!.. my blower died for no apparent reason . .now I'm nervous after reading all these blogs.. I have lousy credit but I was able to get my 2004 Honda three years ago..and I am paying through the nose for it.. but I figured ,,that's ok coz it will be all mine in nearly three more years and I will be 63.. just hold on to it a take good care of it and I will have it free and clear well into retirement.. now I am thinking I will be stuck with a lemon of sorts.. or waiting on the edge of my seat for when the A/C dies on a hot day and ends up costing me thousands of dollars that I dont have.... the consumer get screwed once again!! :lemon:
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    Speaking as a person who used to run a busy shop, we typically would get blamed for things that had nothing to do with the work we had done.

    " You changed my oil and now my A/C blower doesn't work"

    Nothing fishy about that. They didn't break your fan switch.

    Nothing "strange" about an A/C switch wearing out. Pretty common on any car for this to happen. This has nothing to do with a bad A/C compressor.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    You should relax and remember that forums such as this one always attract people with problems like a magnet.

    The vast majority of CRV owners won't have these problems.

    Cans can and will break however as they age. Things wear out with age on ANY car.
  • isellhondas.....hum....I think your user name speaks volumes as to the motives
    behind your defensive postings. Of course you want any inquiring minds to think this a/c failure is a normal result of miles and age.

    My dealer says the replacement system has been "upgraded" and should not cause any further problem. If that isn't admitting the original part was sub-par then I don't know what is.

    And, while you're at it, try getting Consumer Reports to remove that black mark they gave the 04 CRV for the A/C system's reliability. Your chastising me is a waste of your time because I remain unabashedly ungrateful for the "favor." You're just kicking a forum member for reporting the truth.

    I've been drinking the Honda Kool-Aid since the 1976 Accord but I am done now.
  • "Not necessarily. An A/C compressor can fail and cause no other damage."

    That would be the point exactly. IF that had been the case with the CRV, I wouldn't have probably blinked an eye.

    It's the "...and cause no other damage," where the CRV compressor fail is different- very.... expensively.... different. Takes out the whole system.
  • You've been on this forum for a long time--you are very tenacious indeed!

    I agree with you that an a/c going out at 154,000 or 188,000 probably isn't too surprising. No whiners allowed-right? But...
    #27 by Inkie (37,000 mi)
    #33 by vivimz (47,000 mi)
    #38 by boognut (45,500 mi)
    #50 by crvrider (45,000 mi)
    #51 by snowy3 (44,000 mi)
    and on and on and on. Face it--this is a problem with these cars.

    If a few people tell you that you are a horse, you can believe they are wrong. But if 100 people tell you that you are a horse, you'd better look in the mirror.

    You say you ran a busy shop (#1957)-we have something in common there. I started out as a mechanic at a Chrysler dealership in 1979, advancing to chief heavy line mechanic, and eventually owning my own, very busy mechanic shop.

    I can tell you that with all the problems Chrysler, Dodge and Plymouth had in the late 70's throughout the 80's, I do not remember a compressor failure at as low of mileage as what we have seen with the Honda's.

    Maybe we can agree on some other issues, though. What busy shop did you run? Was it a shop specializing in Honda service and repair?
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    My username go's back a few years. I actually retired last year and therefore have no dog in this fight.

    Even when I was in the business I tried to be objective. I have never blindly defended Honda as the veterans here will tell you.

    Back when this forum first started, I was surprised to hear of compressor failures so I checked with our Service Manager at the store where I worked.

    He had no idea what I was talking about. He had seen no increase of A/C pumps on CRV's.

    So I checked with our Parts Manager who ran a History Report to see how many we had sold in the last year. I think it was a total of three or four and the store I worked at was the highest volume Honda store in nine states.

    In your case Honda stepped up and ate a huge portion of your repair bill even through they had no obligation to do so.

    Yes, it was a "favor" that saved you 2000.00 if I recall.

    Maybe I'm the only person here who has to wonder why this gesture wasn't appreciated.

    I'm not "kicking" anyone. I just don't understand.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    You have to remember that only those with problems come to these forums to complain. In your examples you cite, I agree, they should have lasted longer and the majority no doubt did.

    When I was in my 20's I managed a very high volume Sears Auto Center.

    Back in those days, we did everything. We sold and installed engines, A/C units etc. We did as many as 20 brake jobs in a busy Saturday. We did front end work, overhauled carburators (yes, Themo Quads) and would do valve jobs and almost everything that came in.

    Heck, Hondas were all motorcycles back then!

    Then I spent nearly 20 years in the tool business and as a result have probably been in thousands of shops rubbing elbows and picking the brains of guys like you.

    Heavy Line Guys have in my opinion the toughest job in the shop.
  • louloveloulove Posts: 11
    edited September 2011
    I suggested that you get busy and straighten out Consumer Reports, and oh, by the way, there are other message boards on the net that need to be enlightened by your wisdom. Have you ever heard of Google? I suggest you try it, just put in CRV and "black death."

    If Honda had covered the entire cost, I would have already traded the CRV for a new Honda. That would have proven that they did care about their customers who had premature failures of their ENTIRE A/C system. So the $1400 they charged me cost them the sale of a new car. Instead I will be looking at the Toyota RAV4.

    Since you have not personally experienced the problem that the rest of us have, I have no idea why you feel compelled to come in here and tell us how glad we should be that Honda helped us out. You are preaching to the wrong choir here.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    edited September 2011
    I still can't believe that you are so spiteful that Honda was willing to pay the lion's share of having your A/C fixed on an out of warranty car.

    They gained nothing but contempt from you by doing this and they lost rather than gained a customer.

    They should have done nothing. The end result would have been the same.

    But, I learned that lesson long ago as a young manager. Making a partial refund or adjustment is never appreciated. Either do nothing or do 100%.

    Apparanty this is a lesson Honda hasn't learned.

    I hope your next car is 100% trouble free whatever it may be!
  • Well, believe it (that I'm "spiteful".

    Now, explain me this, since you are obviously evading these issues:

    1. This repair costs far more than other vehicles because of the design of the system, so explain why this is just normal. By the way, they changed the design on the latest models. Wonder why? And why would they start using an upgraded compressor for the older models?

    2. Consumer Reports, one of Honda's greatest champions through the years, shows the 04 CRV is worse than average for A/C system reliability. Explain this anomaly.

    3. Explain how you know how many systems have been replaced compared to average, and by the way, I think you are in the north as opposed to the deep South with our sweltering heat 8 months a year, so naturally your dealer doesn't have the failures my dealer does. A/C has to work here most of the year, so my problem was hardly from lack of use.

    4. How many have been replaced at independent shops? It happens because people have bought second-hand Hondas and used independents because it was cheaper. I guess they don't count.

    5. And how about those who are driving their cars unrepaired because they can't afford the price? I guess they don't count.

    6. You still haven't explained how any of this affects you.

    Now, answer the questions or leave me alone. I am too old, too sick and too poor to be raked over the coals by you anymore.
  • isell, you said that you checked into this after you saw this forum start. My friend, that was a few years ago. The numbers have multiplied scores since then. I wonder if you have checked out the huge number that have gone to dealerships with the problem, been rebuffed and took other measures (including refusing to buy another Honda or other car from any dealer associated with the denying one.). I'm one of the ones with only 42K. My dealership pretended they had no idea of The widespread problem. Until I presented the huge stack of printouts from the web. Only then did they stop denying knowledge and told me the district manager doesn't help much. (Of course! Denying saves them money. True to form, they consulted with the district manager, supposedly, who only offered 20% off parts only. It was still $1700. Living in the desert, A/C is a NECESSITY, not a luxury, contrary to what you've stated in the past, we couldn't wait for Honda to step up. We had no choice but to get it fixed. Guess what, buddy. It is going out again AND causing transmission drag. Talk about a safety hazard! It is actually in the shop this moment for a thorough dx.

    I'm also curious about your statement about retiring last year. I seem to remember that you had stated you retired years ago in a post from over a year ago. Perhaps, as I suspected before, thou art a troll?

    I agree that it's Facebook page and media publicity time. In fact, those actions are overdue. I have also rec'd legal advice that we should go to Small Claims Court. Under $10k and they would probably send a local rep. No need to wait for a useless Class Action suit that only helps lawyers.
  • steverstever Viva Las CrucesPosts: 41,980
    Let's avoid the name-calling please, and stick to talking about the cars. (Well, okay, it's ok to call your AC compressor a name....)

    Thanks.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • Point taken, Steve. I was describing an action rather than calling a name. However, I understand perception. My points stand, though. I also hope the warranty is honored, including labor, of this next replacement of the @&$?+¥# system.
  • idic5idic5 Posts: 18
    edited September 2011
    re the ac compressor -- I did not catch the model yr of that had the problem, but I just cked consumer reports and it has a solid black dot - meaning much worse than avg problems- with the climate system in model yr 2004.

    the other yrs reported in the 2011 book were ok in the climate dept..
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,953
    edited September 2011
    I certaily didn't mean to "rake you over the coals". You feel you've been mistreated and I happen to feel that Honda stepped up and paid more than half of your repair bill.

    To answer your questions...

    1. Dealers and a lot of shops sometimes go overboard (in my opinion) when they fix things. They assume the worst. The assume that when the compressor went that pieces of metal went through the system and contaminated other parts of the A/C system. They would rather replace everything than take a chance that the job wil come back and bite them later.

    2. I don't disagree that A/C failures may be somewhat higher on certain years. What I don't understand is why CRV's have been singled out when other Honda models share the same compressors.

    3. Good question. Yes, here in Seattle an A/C unit isn't going to get the same workout that one would experience in the deep south. Not even close. It's alo possible that the southern dealeers get CRV's that were built using A/C compressors built by another vendor.

    4. Another good question that I have no answer for. Yes, once a car is out of it's factory warranty a lot of people no longer return to the dealer for service.

    5. No idea.

    6. None of this "affects" me. I am only sharing my opinions which are....

    In my experience and in the experience of the store where I spent 14 years, we have seen no unusual number of CRV compressor failures.

    Things break especially after a lot of miles or a lot of years.

    I happen to think that Honda really went to bat for you by eating more than half of the repair bill on an out of warranty car. Not all car companies would have done that. You feel otherwise. I respect that. I just don't understand, that's all.

    Peace!
  • Consumer Reports gives that black dot to the 04 CRV because of subscriber surveys that reported the problem. I filled out four of those surveys but i no longer subscribe and cannot add to that black dot on their current survey. I would if I could. I always gave my car the top mark before as I had no problems at all.

    I think this board is invaluable to those who may be considering buying a used 04 CRV. The most serious thing about this problem is that too many have had multiple failures. There is no excuse for that, none. I am scared to death that it will happen to my car again.
  • lzclzc Posts: 483
    For every unhappy CR-V owner there must be about 100 happy owners.

    Otherwise, how does one explain the continued popularity of the CR-V? It's been number one in sales and number one in resale value in its class for many years. Cars with poor reliability reputations suffer at sales and resale time.

    While no one wants a major repair bill at any time in a car's life, the expectation that a car's major components will all perform for a car's entire life is unrealistic.

    If someone knows of a car brand that never suffers component failure, please post here. I've owned most major brands at one time or another. None have been perfect.
  • dianawdianaw Posts: 7
    edited September 2011
    Dear Mr. I sell..........I buy hondas several, and I agree there a good car BUT the CR-V issue should have been ironed out LOOONNGGG ago, one would think that BY now they resolved it. The compressors are made poorly and they havent been able to re design them to correct the issue, they themselfs acknowledge. I paid $800.00 and only had 60,000 miles on my NEW CR-V when the compressor went. And it wasnt bad enough that it went , they couldnt get the parts for 3 months!! Honda was back ordered. Again one would assume that a good car company would have addressed and resolved a known issue long ago.
    P.S. I own a 2001 Accord w/over 250,000 miles on it and never had to replace or repair ANY major componant, (knock on wood) and this vehicle is driven every day.
  • Honda has acknowledged the problem, they know it exists!! This is old news, call them they will tell you, we know it's a problem but we wont be recalling any of the parts/compressors. The problem is the problem is getting worse not better.
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