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Honda CR-V AC Compressor Problems

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Comments

  • drive62drive62 Posts: 637
    I informer (sic) her that I had beeen a loyal customer and if this problem was not resolved, I would not be back. I also told her about this forum and about the newspaper article.

    I guess people don't put much stock in to the idea of being non confrontational related to this. If you've read the posts, people are getting resolution. IIWM I wouldn't start the process by being antagonistic. You reap what you sow.

    Read message #171 about Volvo's lack of response for the same issue. Honda could easily do the same, but they are not. People should give them a little credit.
  • No need to take such a "cup is half empty" attitude towards this problem. I am sure your case manager will get back to you and Honda will take care of your repair. Honda is standing behind their customers and their product. Most manufacturers would just give you the "I'm sorry but your warranty period has expired" or run you around until you got tired of calling. My guess is that even though this seems to be a big problem, it is acutally a very small percentage of customers that have some aboration causing this problem.
  • mnfmnf Posts: 404
    Back on the tranny issue in 02 on the 00-01 AT it was said that 2% were affected but look at the posts you would have thought it was 50%. . Your right if it was Ford or GM you would be S.O.L at best with no paddle or boat.>>> M
  • spimbyspimby Posts: 13
    Today I was to go to the Honda dealer and pick up my 2006 EX (silver moss metallic) due to this problem. Coincidentally, a friend recently had a compressor blow out and found out the damage today (out of warranty, $1600 repair at a non-Honda shop). That's just too close to home. I called the dealer and told them why I was canceling. He said that Honda was aware of the problem, but that it only affected the 1998-2003 models. I wonder if that's true. Anyone know? I suppose you could compare the compressors on a 2003 and a later model.

    Anyway...I'll be looking at a RAV4 now. That's a lost sale for Honda. They should be stepping up to the plate rather than making people play customer relations roulette.
  • mnfmnf Posts: 404
    Wow a little harsh in that case you should look at the Toyota SLUDGE issues during the same years before your done shopping you may be looking at a KIA ;)
  • spimbyspimby Posts: 13
    That may be true, but at least Toyota (eventually) stepped up and covered it. My concern is not that there appears to be a problem with the CR-V compressor, it's Honda's response. Some people's claims are still being denied in spite of the number of 'unusual' failures.

    If they can change that in the next few weeks, my faith will be restored. Toyota eventually said that they would pay for sludge related repairs for 8 years from the date of purchase for all 1997-2002 Toyota and Lexus vehicles with the problem engines. Honda needs to look at that as a blueprint and get on top of this before the Internet gets on top of them and their reputation.
  • mnfmnf Posts: 404
    Your right (Eventually) they did but not after many of engines were replaced and many of loyal customers were told unless you had RECORDS of every oil change and did not go over a little bit otherwise it must be there fault. We are talking about Engines not to take away from the seriousness of the compressor issue that is very serious in its own right. Your right I do hope that they come forward and resolve the issue and not wait as long as Toyota did hopefully they leaned from them. This coming from a loyal Honda and Toyota owner so no Toyota bashing here.

    1990 4runner sold after 289,000 miles
    1998 Civic Sold
    2000 Accord Sold ( 04 Forester)
    2000 Lexus RX300 ( Current)
    2006 Crv (Current)

    All purchased new
  • drive62drive62 Posts: 637
    I guess you don't read the other "problem" topics on Edmunds or even this one closely (message #171 anyone???). If you are not happy with Honda's response----replacing parts in six year old vehicles well past warranty seems pretty respectable to me----best of luck with whatever brand you choose.
  • drb73drb73 Posts: 1
    I was so happy to find this thread a few days ago when our '03 CR-V's AC died on us after 44,000 miles. All I said to the service agent when I dropped off the car last night was that Honda's corporate department would probably be covering the repairs if the damage was as extensive as I anticipated (I cited this thread in passing).

    The problem was just like you guys said it would be, and the response was wonderful--all costs covered, including the diagnosis. How we all survived without this series of tubes (yes, the internet), huh? :shades:
  • spimbyspimby Posts: 13
    I do read the other problem topics on Edmunds. And for those CR-Vs that they're covering the repairs on, that's great. But there are several (Msgs: 55,88,127) where people aren't being covered, and there are several more where Honda is at first denying the claim then covering it only after a lot of frustration and time on the owner's part. That's the part that I think looks bad. It's clear that this is a 'known issue'. Why do they pretend it's not?
  • steverstever YooperlandPosts: 40,174
    Please just say "customer service rep" or similar when you talk about your case with Honda. The reps may not want their names or phone extensions bandied about on a public forum. Thanks!

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • There is a huge amount of turnover in the customer agent business and some of it could even be being done by a third party call center supplier. My guess is it takes some time to know how to respond to different issues.
  • Hi,

    I have a 2002 Honda CRV and just love it - I have a little over 72,000 miles on it and at 62,000 miles it started using oil - 2 quarts in 500 miles - to make a long story short - Honda basicly rebuilt my engine at a cost of $6,100 which they paid for most of - we paid a minimal amount.

    This is our 5th Honda - we have driven nothing else since 1980.

    Now my air conditioner has died - it goes in Wednesday for a diagnosis.

    What do you all think my chances are that Honda will pay for at least part of the repairs if it is the compressor?

    Just 8 months ago they shelled out a chunk on this car.

    This is the first Honda we have had that has given us any trouble.

    Thanks for your replies.

    Cat
  • Not everyone is being taken care of by Honda. I brought in all the service records as requested but could tell that they hadn't been reviewed. I paid for two inspections. (The A/C blew out of town)and then O'Daniel Honda - Omaha charged me again when I returned home - even though I
    showed them the initial inspection. I started out like honey but turned to vinegar after my experience with Honda Consumer affairs. My case manager reminded me of the SNL customer service skit with Cheri O'Teri snapping "Simmer down". Her response was that Honda has no responsibility once the vehicle hit 36,001 miles, and the browbeating didn't end there. My response to Honda if they'd listen
    is to remind them that there was a time when GM was the "Mark of Excellence" before they handed their market share over to Japanese brands. As a previous GM owner (in the 80's), Honda reminds me of their arrogance.
    It'll only be a matter of time before Honda hands their market share over to the Korean makes - with their 6yr/60,000 bumper to bumper warranties. I'm disappointed with Honda and wont be back. :lemon:
  • WE OWN A 2002 CR-V WITH 110,000 MILES AS OF AUGUST 2006.

    MY HISTORY: PURCHASED NEW IN 2003 WITH 100,000 MILE EXTENDED WARRANTY (HONDA CARE FACTORY WARRANTY!)
    1. AT 88,378 OUR A/C CRASHED AND WAS REPAIRED UNDER WARRANTY. (COST OF REPAIR ON DEALER BILL $1500.00)
    2. AT 89,962 IT CRASHED AGAIN & THE HONDA DEALER FOUND OUT THAT HONDA HAD A SERVICE BULLETIN THAT SAID WHEN THE A/C WAS REPAIRED THAT THE WHOLE SYSTEM HAD TO BE REPLACED BECAUSE OF POSSIBLE CONTAMINATION ANYWHERE IN THE SYSTEM.
    THIS WAS AGAIN HANDLED UNDER WARRANTY. (COST $2000. PLUS)
    3. AT 110,000 MY A/C COMPRESSOR CRACKED. HONDA SAID THAT THEY WOULD PAY FOR HALF THE REPAIR...

    HERE IS MY BEEF: SHOULDN'T AN AIR CONDITIONING SYSTEM LAST LONGER THAN 20,000 MILES? WHAT GUARANTEE DO I HAVE THAT IN ANOTHER 20,000 MILES IT DOES FAIL AGAIN?

    I LOOK AT IT THIS WAY...HONDA SHOULD REPAIR THE SYSTEM AND I PAY 1/4 THE COST OF THE REPAIR WITH AN ADDITIONAL 75,000 UNCONDITIONAL WARRANTY INCLUDED! I HAVE BEEN TOLD BY THE HONDA DEALER THAT MY PART OF THE REPAIR WILL BE ABOUT $1200. TODAY 8-26-2006

    I HAVE SINCE TALKED TO SEVERAL HONDA DEALER SERVICE MANAGERS AND THEY ALL SAY THAT THE CR-V HAS HAD AIR CONDITIONING PROBLEMS FOR SEVERAL YEARS. JUST GREAT! I GUESS I WAS SMART PURCHASING THE HONDA CARE 100,000 WARRANTY, HUH!
  • mnfmnf Posts: 404
    Read past posts on this form and follow but be careful since you may not hold all the cards keep your tone down when stating your case and dont yell ( as in caps on your post). Yes Honda should take care of you more so since the history of your AC . State your case get all your ducks in a row good luck.....>>M
  • dwightedwighte Posts: 5
    My wife reported she was driving on the freeway out here in Northern California. Temperature was about 102. She heard a loud bang, as if she had run over something, and the air conditioning stopped working. She pulled over but saw no damage and returned home. There was a white film on the front of the vehicle, starting where the compressor is--no other symptoms, except AC doesn't work.

    I researched over the weekend and found this site. Thanks! I called the dealer today, mentioned the failure. He was not surprised but said he had heard that Honda was only paying "part" of the cost of repair. He told me to call Honda myself, since "you can help you better than I can help you." That made sense to me, so...

    Called Honda this afternoon and got a case number. The only questions I was asked were the VIN and mileage (96k). The rep said that I should have gotten the diagnosis first. Rep was pleasant and seemed not at all surprised at the failure. Anyway, I then called for an appointment. I will report what happens.

    I had Honda motorcycles all my life and loved them. This is my first car, and I bought it for reliability. We have had some part of the suspension fail ($370) and some computer chip ($420); otherwise, all is ok. But I must say it is not the most reliable vehicle I have owned.

    Car was assembled in Japan, by the way.
  • I agree, but it's a two way street. Some of us are assigned to case workers who aren't very helpful. I received a follow up questionnaire from Honda and here is my reply. At this point, I done with Honda and will probably be looking at a new Kia Sorento.

    I took the time to complete your survey.
    Please extend the courtesy by taking a moment to read the following.

    The A/C compressor in my Honda blew on the way to Grand Island from Omaha earlier this month. The Honda dealer in GI (where I purchased the car) told me that their service department is closed on Saturdays. I then took the car to an independent repair shop and was charged for an inspection - and also surprised to learn that I was facing an expensive repair. I called back to the Honda dealer in GI who recommended that I contact O’Daniel Honda once I returned home. The following Monday, I stopped in to O’Daniel and explained that I was charged for an A/C inspection in GI and was wondering if Honda is willing to provide some kind of “Goodwill” assistance. They asked me to bring the car back on Tuesday with all the service records. I did and later on Tuesday, they told me that Honda declined to help and that they’d repair the car for $1,800. I declined and was surprised to learn that they charged me $85 simply to ask Honda for Goodwill assistance. I asked to speak to the Honda rep that made the decision and was refused. With no confirmation that the call even took place, I paid the $85 dollars to get my car back (with greasy smudges on the exterior finish and interior carpet). I could also tell that they never bothered to review the service records that I provided.

    I contacted Honda Customer Service and shared my concerns with a polite individual who then mentioned that someone would be contacting me in a couple of days.

    Two days later [case worker] left me a message to call her. I tried to contact her leaving a couple of messages that weren’t returned. Finally I mentioned to the person answering the phone that I was unable to reach her. She put me in touch with [case worker].

    [case worker] was hard to understand, partly because of how her voice comes across over the phone and more importantly, her lack of understanding over concerns I expressed with Honda on my initial contact. Somehow the information I provided didn’t get communicated properly. When I tried to explain, [case worker] snapped back saying that she can decide whether Honda is going do anything at all. She continued with the browbeating explaining that Honda’s responsibility ends at 36,001 miles. Finally she said that Honda would reimburse me for the 2nd inspection performed by O’Daniel.

    I checked back with [case worker] a week later leaving a voice mail message requesting an update. She never returned the call. Later that week, I spoke with the first person to take my call and got the simple question answered.

    I’m surprised and disappointed that my Honda is requiring expensive repairs so soon. My question to Honda is, “How long should an A/C compressor last?” (The A/C still works fine in my other car - a 1990 Mazda Miata).

    Up until lately, I had been very satisfied with my Honda and was considering the redesigned Civic. My recent experience however has prompted me to rethink my choices. There was a time when GM was the "Mark of Excellence" before they handed their market share over to the Japanese brands. As a previous GM owner (in the 80's), Honda’s behavior reminds me of GM’s arrogance. I predict that it will only be a matter of time before Honda hands their market share over to the Korean makes - with their 5yr/60,000 bumper-to-bumper warranties - if they don’t get back to the values that once made Hondas worth the higher price.

    Ps. Go to Edmonds.com Forums and type in Honda AC Compressor Issues. There, you’ll find hundreds of others who are experiencing the same problem that I’m facing. What’s particularly upsetting is Honda’s inconsistent Goodwill assistance.
  • mnfmnf Posts: 404
    If your interested in a KIA you may want to go over to the KIA SORENTO board and read a little on there issues first. Kia has came full circle over the years but there not with out issues and if you decide to go that route plan on holding on to it for a long time as the resale value is very low. The truth is there is no guarantee or perfect car just some better than others. You have to go with the odds and as seen even the best have issues and some with bad history have none. Good luck with what ever set of dice you decide to roll with.. >>M
  • I recently had my compressor replaced for rapid cycling on/off and then quitting alltogether. I have had a chance to drive for a couple hundred miles so far and have noticed some changes in the CR-V's performance. My gas mileage has dropped by 1.5 miles/gallon and my engine seems sluggish to accelerate with different shift points. Could the new compressor be sending different information to the computer or would a simple reset by disconnecting the battery allow it to re-learn itself? :confuse:
  • drive62drive62 Posts: 637
    A good letter, although I probably would not have made the GM comparisons (calling Honda arrogant won't do much for your cause IMHO) and the Korean manufacturer's prediction.

    Hopefully Honda will respond to your satisfaction.
  • crlowcrlow Posts: 3
    It doesn't appear that Honda is helping everyone the same way. Also, I was very pleasant with the person I spoke with, but clear that I was not happy. Anyway, I recieved a call last week that they were "looking at my case" and have not heard anything back. I called today but only got a message. I'll post more info when I get it
  • dwightedwighte Posts: 5
    Outcome of my case:

    The diagnosis was that the A/C system needed complete replacement: $3300. Found this out yesterday afternoon. Service mgr. said he would contact Honda (using my case number)

    Got a call around 2 PM today. Honda will cover parts--about $2600--and I will pay $700--labor and diagnoistic fee. I agreed.

    I think this is probably fair. The car has a lot of miles, and Honda certainly didn't expect the compressor to fail any more than I did. So a shared cost is reasonable.

    So I am pretty happy and will continue to support and purchase Honda products. Oh, a factor, the service mgr said, was that we had been having the car serviced there regularly. That seems to be a standard comment.
  • h_thurh_thur Posts: 3
    My gas mileage has gone down over the last few years. I've noticed a huge difference since my AC has been having problems. I'm having the same problem with it being slow to shift into the next gear as well. And I just got a tune up last week! The gas mileage has gone from 27 mpg on the highway to about 20-21 mpg on the highway. It's gown down from 23 mpg to 20-21 mpg just in the last week. I've got a 2001 with 87K miles on it.

    Honda is going to pay for half of my AC repair costs (I'm guessing mostly parts), so I'll only be out of pocket about $450. Apparently I caught it early before my whole AC system was destroyed. Only the compressor, coil, clutch, and dryer have to be replaced. Overall, I'm happy that Honda is helping to offset the costs, even though I see a previous poster with about the same mileage and year model got his/her AC system repair fully covered by Honda.
  • iggy4iggy4 Posts: 1
    A big thanks to this forum. Our 54,XXX CRV, bought used from dealer at 11,XXX, blew its compressor over the weekend. Honda shop closed, wife needed it Monday, local Firestone fixed with a $12xx.xx billing. While the work was being done, I Googled Honda CRV+Compressor Problems and boom! found this site.
    Followed some of the advise and called Honda Corporate, explaining the problem and stating the web site. We had owned 2 other Honda's prior to this one, but had ALWAYS gotten service from Firestone, since I have always had a good relationship with them.
    Wife just informed me that Honda just called, and is going to pick up $8xx.xx of the total. Better than paying it all ourselves.
    Thanks again.
  • I'm glad I found this forum. My A/C compressor & dryer unit went out a couple of weeks ago. Took it to two places to diagnose & all were within ~$2500 to replace the whole system. Finally, just took it to Honda and they once again diagnosed it for a fee & replaced it for just as much. I have a 2002 Honda CRV with only 45,000 miles...in great condition up until then. I only got a 10% discount from the dealership, but I thought 45,000 is way too early for an air conditioner to go out...and no recall, ugh. Well, I've placed my call into Honda Corporate for my case....hoping to hear back within the next 2 business days.
  • Sounds like something is drastically affecting your fuel mixture or putting an extra load on the engine. Wonder if the air filter is plugged or there is a bad sensor somewhere? Other thing I read on older posts is that the valves on the 1st generation CR-Vs need to be adjusted. Not sure at what intervals? My city mileage with the bad compressor went up to 20MPG and the highway up to 26MPG. With the new compressor city is 18MPG and highway is 23MPG. Before the compressor went out city was 19MPG and highway 25MPG. I have an '02 and overall the A/C has been my only real issue. As far as the tune-up goes, I went back to the dealer and bought OEM spark plugs. Those ran around $100 for 4 since Iridium tipped. Fuel system cleaner makes my mileage go down even further. Wonder if the gasolines for Summer have a different mixture than the ones used for Winter? Honda paying half of the repairs seems pretty good at that mileage. I ended up paying labor only which was around $300. I initially thought it was cheap on their end since I only had 34K miles on it. They seem to be acknowledging that there is a problem on some of the compressors.
  • jam8jam8 Posts: 22
    My wife's 2002 CRV compressor blew a few days ago with only 38,800 miles! Luckily, we purchased the Hondacare warranty and it will be covered. One part, the condensor is on backorder. Since the warranty covers rental reimbursement, should it cover it due to the delay in getting parts? The car is drivable without A/C, but not by my wife in Central Florida. ;)
  • My mechanic did adjust the valves when he did the tune up (he told me that they needed to be adjusted periodically). I did use a fuel cleaner a few months ago; maybe that's the problem. I'm going to try the middle grade gas since gas prices are finally falling now. Still, maintenance-wise, this car has been great.

    I picked up my car last night. The AC is working much better, although it was 102 degrees yesterday and 99 when I left the dealership. I noticed this morning that the car was shifting much better. Maybe the gas mileage will pick up with higher grade gas. Still, 20-21 mpg highway is decent for a car it's size and year model. If the gas mileage continues to go down, I'll take it in to get it diagnosed.
  • I have a 2002 Honda CR-V with about 50K miles. It lived it's entire life in San Francisco -- which means we only ran the air conditioner maybe 10 days a year. Last November we moved to Tucson, Arizona. The winters here are great so we didn't use the air conditioner until late May. In Late June the air conditioner experienced 'black death' to a tune of $2300. I asked the local Honda dealer, "What's the deal here? The AC should be almost new. He took my information and said he would get back to me. The next week he basically said, "Stuff happens. Too bad." Being in Tucson in July, I had to pay to have the AC fixed. Then a month later the AC sensor went out -- $250 in labor and a $24 part.

    I've been a Honda family for 20 years, but my next car will not be a Honda. All it would have taken for me to be happy was token cost sharing, but the attitude of the dealer was so poor that I'm turned off Hondas for good. There are plenty of well made cars around now -- Honda is not the only game in town.
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