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Honda CR-V AC Compressor Problems

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Comments

  • Thank you for response. we also have a 08 FIT and wondering if we can expect the same thing to happen with it.
  • lzclzc Posts: 483
    edited September 2010
    If you've had your car serviced regularly by Honda, I'd first take it back to them. Honda has consistently assisted people with A/C failures when they have a service track record with a dealer even when the car was well past the warranty.

    Last month a friend's A/C failed in his 1997 Accord for the second time. (The first time was also past the warranty). Still, in a 13-year-old car Honda paid for the parts, about 50% of cost. As far as he's concerned, Honda has a customer for life.
  • Greetings,

    Got a strange noise with my 2002 CR-V emanating from the AC compressor the other day so I brought it to my local Honda dealer where it's serviced. They charged $130 to diagnose the issue and said I needed to replace AC compressor, belt and includes a evac/recharge for a heart stopping $1875!!! I got some other local quotes (non dealer) and the best I can get for the service by anybody reputable and certified mechanic shop is around $1500. I am told the parts alone are around $1000 and a half day labor is involved.

    I was such a fan of Honda and this just makes my blood boil with frustration. I bought this Honda new and it has only been dealer serviced and well taken care of since new. I also own a 96 Accord with 135k miles and the AC never had this issue. This does not seem like a part that should be failing at 86k miles on a Honda. Especially considering the part cost and labor time involved.

    I believe this is a safely issue because to defog the windows inside quickly, the AC needs to be used. You will be driving blind, especially at night.

    I have read posts to join class actions and call Honda corporate. I will try to go to Honda corporate first. If they do not help then I will have no choice but to join a class action and report this to the NHTSA and I will never buy another Honda again! There is no way I am going to pay for this. I was figuring like $5-600 but $1875? Not in this lifetime.

    Has anyone had success with getting this issue covered by Honda?
  • blueiedgodblueiedgod Posts: 2,803
    I was figuring like $5-600 but $1875? Not in this lifetime.

    You can buy the parts on-line for $600 for the whole kit. Replace the parts your self, and then pay someone to evacuate and recharge for $60-$100.

    Otherwise, I don't see how any business can survive when the skilled labor rate is high.

    My A/C died last week. But, I did not hear any loudn noises or anything. Charged the system with leak detector, and went over with a UV light. The condenser sprung a leak because the front cross member, aka bumper support rail, somehow got pushed into the consender. I suspect that someone with a hitch backed into me when parked, because I have never hit anything with the car, nor there is any damage to the bumper.

    Bought the condenser and bumper support rail from rock auto for $133 shipped. Will replace this weekend and have an a/c shop evacuate and recharge the system.
  • Don't waste your time calling Honda Corporate, they could careless about your problem. I tried to deal with them and had one of their representatives tell me to be quiet before I stuck my foot in my mouth.

    www.honda-lawsuit.com
  • Add me to the list of dissatisfied Honda customers. My 2002 CRV (bought brand new) blew up the air conditioner after 57,000 miles the first time. Now, another 57,000 miles and 3 years later, the air conditioner has blown up again. The first time I had purchased an extended warranty and it covered most of the over $3000 repair bill. This time we tried to get Honda to help out and they refused to even consider it. I will never purchase another Honda. I used to think they were top quality. I have no idea with all the recalls and problems lately with various vehicles, what I will purchase the next time but I don't plan on keeping this Honda very much longer. I wouldn't recommend anyone to purchase a Honda for quality and customer service. This company does not care about the consumer anymore.
  • I called Honda America and got a case ID number from the fist rep. The next day a case manger called me back to discuss my concerns. I stated how I like Honda and have been a long term customer, how my CR-V was dealer serviced since new. I do not live in an extremely constant hot climate. I let them know that I believe this costly part should not have failed with this many miles and a well taken care of Honda from the dealer. The case manager asked me what was I looking to get % wise for the cost of the repair. I let him know I wanted Honda to cover the cost for the part ($1000) and I would cover the cost for labor (5-$600) and I thought that was fair as the car is well out of warranty but I felt the part is still defective. He was then direct and stated that was not going to happen. Honda would only pay 20-30% of the total cost and the dealer would give me warranty pricing instead of retail. Dealer retail for my repair was $1875. I did state to him that I was aware of the class action building out of New Jersey and saw a lot of posts from people online with the same issue but was trying to work it out with Honda as a first step. By the way the phone call was being recorded on their end.

    Honda is working with my local Honda dealer to come up with a final price to quote me. I will then make my decision to fix or join the class action. I'll post another update when I get final pricing from the dealer.
  • " I will then make my decision to fix or join the class action. "

    I don't think it's an either/or question. Even if you fix it, you should try to join the suit to recover any repair costs.

    I wonder if anyone has received a response from the law firm promoting the suit. I filled out the website form in early August and haven't heard anything from them.
  • I registered on the class action lawsuit website at www.honda-lawsuit.com . It took awhile but I finally got a response requesting that I fax them a copy of the service estimate with the Honda Dealerships comments on them. Sent those off last week. I am sure they are a bit behind as I am hearing of more and more A/C systems failing everyday. I have made a point to stop every CRV owner I see in Palm Springs, it's the same story, a $2000 repair. I then give them a copy of the press release on the lawsuit and the online address to register. Honda either doesn't have a clue or does not care how angry their customers are. :lemon:
  • If they would have done that for me I too would have been a customer for life. But my 3rd one failed after a few years and they apparently don't care if I buy another Honda or not.
  • I got a call from the my Honda dealer. With the combined % discount from Honda America and the dealer's lowered from retail pricing my cost went from $1875 to $827. Not bad for a 10 minute phone call to Honda. I may still join the suit to try and recover more of my cost because this does not appear to be an isolated issue after reading many similar experiences here on Edmunds.com. But who knows when the class action will be settled though. It could take years.
     
    If you want it fixed and get a major discount from Honda my advice would be:
     
    - Call Honda America customer service and get a case ID #. (800) 999-1009
    - Case manager will call you back within day or two. Be ready with your information and be civil and nice on the phone but stick to the business of getting your costs to fix drastically lowered. Explain that you like Honda and want to stick with them but this repair is really costly, unexpected and all you want is to get a fair resolve. Ask for warranty dealer pricing and at least a 25-30% discount on top of that direct from Honda. Honda does treat every case different in the fact of looking at factors such as if you service the car at the dealer, miles on the car, year and what part of the US you live in as far as extreme heat. But the main thing is seeing if you are loyal to the brand as a customer. They like that and will try to help you if you are.
    - If you agree with the initial discount, the dealer will call you with the final pricing the next day and you can then decide to fix or not. I believe they will also give you a few weeks at minimum to think about it.
     
    Good luck. A phone call could save you $1000 like it did for me.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,980
    But who knows when the class action will be settled though. It could take years.

    And at the end of all that you may get a coupon . (MSNBC).
  • Consider yourself lucky, it almost sounds too good to be true or you work for Honda. Your experience is a far cry from most on this board and on the Topix site, Honda USA's call center was down right rude when I called. In fact the young lady I spoke with got called on the carpet for how nasty she was on the phone. Getting a case number means nothing, mine was elevated to the so called Presidential level two months ago and haven't heard one word. Honda may have given you a deal but most are not so lucky, in fact some have been charged over $3000 for repairs to a system that is clearly defective. As far any settlement I have read the suit, don't think coupons will be the award.
  • And at the end of all that you may get a coupon

    We all know the attorneys are the real winners in class actions. $2 million for this latest case. Honda Settles Class-Action Suit Over Brakes
  • I do feel lucky but still not great that I even have to pay $827 seeing this part is defective. But since the car is almost 9 years old this November, I can't complain much because I have never had any big ticket service items to pay for. Only regular maintenance stuff like fluid changes and brake servicing.

    I would still give honda another call and explain your situation and let them know you have been loyal to the brand and a good customer and just want a fair resolution. $3000 sounds nuts to fix this issue. Heck you can have an engine rebuilt for that much.
  • I just had the same problem on Sept 10th. 59500 miles on a 2004 CR-V EX with all work done at the dealer and a 60000 mile tune-up 6 weeks ago. The a/c silently stopped working so I took it in today and BAM $2000 to fix it. I called Honda America, got a case #, then gave the local honda service shop the case # and they said they'd cover 50% of the bill.
  • GET RID OF IT ! ! ! !
    Feb, 2010 boot cracked on rack & pinion - Honda does not make a replacement boot, had to replace entire rack & pinion system.
    My a/c imploded May, 2010 at 52000 miles - $1800. Honda reimbursed 50%
    1600 miles later, it went out again - luckily covered under warranty.
    500 miles later it stalled out, emission repair light came on.
    Not putting another dime into this car.
    Got $9,000 trade in on new 2010 Toyota RAV 4 ($21,700), net cost $ 12,700

    How many more $1,000 repair bills are you going to pay while your trade in value continually decreases? They won't give you anymore trade in value because you repair the car ! ! ! ! !

    There will NEVER be another HONDA product in my garage.
  • Just to add my two cents. I drove a 1999 Honda Civic, purchased used in 2002, until the AC compressor went out on it in 2006. I was driving it home from work and it made a terrible noise and started blowing hot air. Knocked the spark plugs loose. To replace the whole system, $1200. At the time, I had no hopes of saving that much money so for four years, I drove that miserably hot car in Florida. There was so much else wrong with it that was unrelated to it being a Honda that once it reached around 150,000 miles, I sold it to a junk shop and bought a used 2004 Honda CRV.

    Should have read this forum first. I bought the car used in July 2010. It was in fabulous shape. Took it to an independent mechanic, and he said it looked great. Had 67,000 miles and well maintained. Made my first payment this month. Today, I turned on the car and the air struggled to turn on, then started making a rattling sound. I snapped it off and took it to a mechanic. The compressor is going, and so is the bearing. I can drive it with the AC off, but it'll be a matter of time since when the engine runs, the bearing is going too. Once that blows, my belts will go. I'm looking at a $1500 repair bill on a car which, albeit 6 years old, I've owned for all of 3 months.

    I don't have many options here. I didn't buy my car new, and therefore have no relationship with Honda. The dealer where I bought it offers a powertrain warranty that doesn't cover the AC. No amount of pampering the car would have helped. I need to somehow find the money - not quite sure how, but I also have an auto loan on the car now and have quite a bit to go until it's mine. Can't exactly trade it in.

    It could be a coincidence, but now I've had two Hondas, different models, different generations, same problem. Seeing as how I live in Florida, I can guarantee my next car won't be a Honda - not with the strain this weather puts on that construction.
  • My 2006 CRV A/C died August 1st while my wife was driving it. She said the engine area made a huge bang and then no A/C. I took it to the dealer and they fixed it for $1500., luckily we purchased an extended maintenance agreement so it was no charge. But, as for the dealer they played dumb really well when I mentioned that all over the web there were reports of bad CRV A/C systems. I am tired of all of the car companies of being liars. It is about time they told the truth and offered some assistance on a bad design. I use to be an ok Honda fan, now I could care less if they sold another car. (Like they really care). As for CRV, now I have to worry how long the new A/C system will survive in Virginia with our heat.

    Side bar note: I know the two vehicles mentioned below really are not compared to each other but my 2001 Chevrolet Tahoe has only been in the shop once for dealer warranty work, and I bought this brand new almost 10 years ago. My 2006 CRV has been in 4 times for items that should last the lifetime of the vehicle.

    Certainly not considering Honda the next time.
    MJGirard
  • Just wanted to post my disappointment and dismay with Honda CR-V. I just replaced my A/C system for the 4th time, (luckly the the 2nd and 3rd times were free due to still being under warranty from the 1st time) each time the quotes from independent shops and honda dealers have ran from $3000-$4000. This isn't cheap. And i'm tired of having to replace the a/c system. We live in the desert and this is a needed system. I'm ready to trade in or sell this massive waste of money.

    Disappointed with Honda.
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