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Honda CR-V AC Compressor Problems

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  • I've been fighting with them since the diagnosis and the $1995 "minimum" estimate. So far no avail. Car is being sold next week and we are leaving Honda for good.
  • Has the AC issues been addressed with newer models? I am considering a new CR-V which I plan to keep a long time and don't want these types of problems. I get the Consumer Reports owners' survey data and they show a "Worse than Average" rating for Climate Systems which includes the AC, for 2004 and "Better than Average" for 2005, but from 2006-2008 are "Much Better than Average", the highest rating.
  • louloveloulove Posts: 11
    Update:
    Local Honda dealer replaced the entire A/C system on 08/02, it works
    great now. They were wonderful, got it in and out in one day such a blessing as the heat index in Georgia is above 100.

    So yesterday, I call Honda customer care to plead my case further.

    Honda America customer care rep looks at his computer screen and says:

    Yes, I can see you've been driving our cars since 1976
    Yes, I can see you've been servicing your vehicles at your Honda dealer
    Yes, I can see you hardly drive your 2004 CR-V at all

    No, we will not lower the price you pay any further, it's no use to
    talk to my supervisor, as the $1343 quoted to your dealer was the FINAL "Good Will" decision of someone several notches above me in authority.

    Ma'am, I am a consumer, too and I have to pay my own car repairs, why shouldn't you? We saved you nearly $2000.

    So it's the end of the line for me with Honda. They are preserving their bottom line at their loyal customer's expense, which is making them look more than a little bit like some other car companies, something I never dreamed Honda would do.

    I can't for the life of me understand why they couldn't at least notify the owners of these CR-V's to be on the alert for potential A/C problems. My understanding is that the damage is less costly if the A/C is turned off before the whole system is contaminated.

    "Good Will" indeed! :mad:
  • argymanargyman Posts: 1
    What dealer did you go to? I live in Atlanta and my Odyssey A/C reciently has the same issue. I paid a dealer a lot of money to fix it on vacation in AZ and it still isn't working. I called Honda USA and they just refer me back to the dealer who won't help either. I have a brand new compressor and condenser and the expansion valve keeps plugging up. I've replaced it three times.
  • louloveloulove Posts: 11
    I'm in middle Georgia, the dealer is in Macon. They've been great, I feel they did
    all they could. The problem is Honda.
  • I got so much help from this forum, so I should share my experience.
    I have 2004 CRV EX, 47K mi. (low mileage, Only driving it for weekends) No problem except grinding sound when low speed sharp turn, which went away after differential fluid flush.
    I live in Minnesota, so use AC only about 3 months/year, but use defrost quite a lot. Yes, it's very cold in MN.

    1. July 29: AC simply stopped blowing cold air in the middle of highway. No stange sound, no warning, no nothing, it just stopped working. Otherwise the car's running fine. Thought it's freon and took it to one of those quick service shops. They tried, but couldn't make it work and told me that air compressor is not kicking in. You need to take it to the dealership.
    2. July 30-31: Researched this site.
    3. Aug. 1: Dealership (where I purchased this CRV, new) confirmed what I read here. Compressor imploded, will need to replace the whole AC system. Initial estimate $2,500. I was ready for this news thanks to all of you, so no heart attack. I called Honda America right there. A case manager was assigned. The rep asked three questions: are you the original owner? how many Honda cars have you owned? Do you do maintenance at Honda dealership?
    4. Aug. 3: Case Manager called and said he will investigate the case and get back to me in a week. He said he will talk to dealership service director and get information from his "sources"
    5. Aug. 10: Dealership service director called me and said I will be responsible for labor, which is about $800, and Honda will take care of the rest. Just like all of you, I am still not happy about the whole situation, but it sure sounds better that $2,500. Dropped the car and should be ready by tomorrow.
    Hope this helps!
  • smaxxsmaxx Posts: 9
    Why ask how many Honda cars you have owned? What difference should that make?
  • kyfdxkyfdx Posts: 27,704
    Loyal customers get a break.. They aren't really required to do anything...

    MODERATOR
    Prices Paid, Lease Questions, SUVs

  • The A/C compressor went out on my 2008 CR-V July 29, 2011...am in the process of copying some of these blogs, especially with regard to possible 'goodwill warranty' info in them.

    Will be taking the car in this week, armed with some of the blog letters, in addition to phone and fax numbers for American Honda.
  • wasfanwasfan Posts: 15
    Well, now I join the CRV "Black Death"club. 2001 CRV. Never, ever heard anything about this all the time I've owned Honda's and that's since 1979. Called Honda and we'll see what they come up with but my quote on the cost is almost $4,000.00- for a 10 year old car. But now we're spooked because we have a 1999 CRV too.

    We take very good care of our cars and got 360,000 miles on a Civic, so we weren't thinking of buying anything else for quite a while. Now I'm not sure I'll be inclined to go back to Honda.

    What really gets me is that we had dropped the extended warranty on the 2001 as generally, as the car gets older, its not worth it. Had I EVER been informed by anyone at any Honda dealership or by Honda itself of the "Black Death" malady, I'd have kept that warranty. I'll have to dig up that paperwork and see if the warranty covers the AC.

    I've been told the following:

    That as of February, the compressor's have been updated and improved.

    That the 99's don't seem to have the problem? ( I've read a lot of the posts but not all, that's what American Honda said)

    That the Accord does not seem to have this problem. We have a 1998 Accord.

    I am most interested in the idea that the compressor seems to have finally been updated. Whether that is a fix for the problem remains to be seen. Has anyone else been told that the compressor has been updated?

    I am tempted to sell the 2001 but I can't do that until the AC is fixed and good luck getting enough to make it worthwhile.

    Do the Acura small SUV's have the same AC issues?

    Thanks.
  • I also have an 08 CR-V, 44k miles. My A/C is making a ton of high pitched squeal that started last week. Typically, it makes noise under acceleration or braking and lasts for 2-10 seconds. I have an appointment in a couple days, so we'll see what they say. $186 just to look at it. That makes me mad that I even have to deal with this.

    Already I had to bring the CR-V into the body shop for small rust spots that began to appear on the liftgate. This was covered by the paint warranty. I'm hoping for something similar here, but I'm not too optimistic. For all the Hondas I've owned, especially those that went 150k+, there's ZERO excuse for a major system to go after only 44k. What's happened to the Honda quality that I remember? This is like the Ford of yester-year that required a new transmission after 50k. It happened to my family, so keep the flames down.

    Anyway, we'll see what happens soon enough.
  • wasfanwasfan Posts: 15
    What normally happens when when the AC fails (Compressor) in other cars? Does that produce the metal shavings shower of the Honda compressor?

    In other words, whether due to age or whatever, what is a "normal" failure about, if one can use that term? If the compressor seizes, does that contaminate the rest of the system like the CRV compressor does?

    Is there any reason to trust, as I've asked above, that an updated compressor is going to be much better? And isn't the fact that they are finally coming out with one, finally indicative that they admit they have a problem? Someone just tried to tell me it's taken Honda a while to research this problem. What? Like 7 or more years?
  • wasfanwasfan Posts: 15
    I'm still slogging through this site and several have mentioned losing power and a couple in places that could have caused accidents.

    Mine lost power. Fortunately, it was a slow speed in light traffic in a suburban area.

    Yes, they can and do lose power and that IS a safety issue.
  • My 2005 CRV lost power three times just after I bought it. The ignition sensor would flash and the car stopped working suddenly while I was on the road. Once I was on the highway!

    I might have had 15,000 miles at most on it the last time it happened. When I took it into the dealership, of course they couldn't replicate the problem. One mechanic did say that he'd seen that issue once before and asked if I kept my phone in the glove box or any of the storage areas in the dash. Yes, I kept my Blackberry in the glovebox sometimes.

    Once I stopped doing that, I never had that the issue again. I guess the Blackberry was interfering with the wireless key ignition. I thought it was just a key. Turns out, keys have wireless sensors in them which transmit a signal the car. Who knew?
  • wasfanwasfan Posts: 15
    Has anyone else been told that the basic life expectancy of and compressor is 120,000 miles? That is important information and very forthcoming of the Regional Case Manager.

    How do you find the Regional Honda Managers?
  • My Dad bought a 2004 CR-V new and at 24k miles the A/C blew up and was replaced by Honda. They said at the time that the system was "over pressureized" and that cause the compressor to desinigrate. At about 70k miles the same thing happened but this time Honda said that it was an unlucky thing to have happen and my Dad paid $3k to get it fixed with a whole new A/C system. Now at 133k miles the same thing happened again and we put a new compressor in the car and are selling it. The car has been great otherwise but the A/C is a total lemon piece of crap. Honda needs a class action suit slapped on them.
  • txterrytxterry Posts: 3
    I have just been told by Honda Corporation that there is nothing they can do about my 2nd A/C Compressor going out after 188,000 miles on a 2003 Honda CRV EX. We are a Honda Family having purchased 10 hondas in the past and still owning a 1988 Honda Accord with 500,000+ miles on it and still going strong.

    After stating this to the rep, she said there was nothing they could do because it was out of warranty, (36 mths/36,000 miles). I explained to her that I had contacted several Honda Dealers in the area and they were having several hondas come in with this issue.

    The dealer (Sterling-McCall Honda/Spring) is quoting us $4,840.17 for repair! Retired and hot (100+ degrees in Spring, TX for the past 15 days) not much of a solution for me other than burn!!
  • Seems that my problem is probably a faulty expansion valve. This is common on the '08 Japanese CR-Vs, but not on the Alabama ones. Either way, the mechanics were not sure about the issue as the problem didn't manifest itself. I'll bring it in at a later date when the squealing is happening. Sorry about all the other people with far more major issues.... Good luck with those!
  • shima1shima1 Posts: 19
    You're screwed.
  • louloveloulove Posts: 11
    As am I. All I can say for Honda is, Karma, baby, Karma. :(
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