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Honda CR-V AC Compressor Problems

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Comments

  • Well, believe it (that I'm "spiteful".

    Now, explain me this, since you are obviously evading these issues:

    1. This repair costs far more than other vehicles because of the design of the system, so explain why this is just normal. By the way, they changed the design on the latest models. Wonder why? And why would they start using an upgraded compressor for the older models?

    2. Consumer Reports, one of Honda's greatest champions through the years, shows the 04 CRV is worse than average for A/C system reliability. Explain this anomaly.

    3. Explain how you know how many systems have been replaced compared to average, and by the way, I think you are in the north as opposed to the deep South with our sweltering heat 8 months a year, so naturally your dealer doesn't have the failures my dealer does. A/C has to work here most of the year, so my problem was hardly from lack of use.

    4. How many have been replaced at independent shops? It happens because people have bought second-hand Hondas and used independents because it was cheaper. I guess they don't count.

    5. And how about those who are driving their cars unrepaired because they can't afford the price? I guess they don't count.

    6. You still haven't explained how any of this affects you.

    Now, answer the questions or leave me alone. I am too old, too sick and too poor to be raked over the coals by you anymore.
  • isell, you said that you checked into this after you saw this forum start. My friend, that was a few years ago. The numbers have multiplied scores since then. I wonder if you have checked out the huge number that have gone to dealerships with the problem, been rebuffed and took other measures (including refusing to buy another Honda or other car from any dealer associated with the denying one.). I'm one of the ones with only 42K. My dealership pretended they had no idea of The widespread problem. Until I presented the huge stack of printouts from the web. Only then did they stop denying knowledge and told me the district manager doesn't help much. (Of course! Denying saves them money. True to form, they consulted with the district manager, supposedly, who only offered 20% off parts only. It was still $1700. Living in the desert, A/C is a NECESSITY, not a luxury, contrary to what you've stated in the past, we couldn't wait for Honda to step up. We had no choice but to get it fixed. Guess what, buddy. It is going out again AND causing transmission drag. Talk about a safety hazard! It is actually in the shop this moment for a thorough dx.

    I'm also curious about your statement about retiring last year. I seem to remember that you had stated you retired years ago in a post from over a year ago. Perhaps, as I suspected before, thou art a troll?

    I agree that it's Facebook page and media publicity time. In fact, those actions are overdue. I have also rec'd legal advice that we should go to Small Claims Court. Under $10k and they would probably send a local rep. No need to wait for a useless Class Action suit that only helps lawyers.
  • steverstever YooperlandPosts: 39,936
    Let's avoid the name-calling please, and stick to talking about the cars. (Well, okay, it's ok to call your AC compressor a name....)

    Thanks.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • Point taken, Steve. I was describing an action rather than calling a name. However, I understand perception. My points stand, though. I also hope the warranty is honored, including labor, of this next replacement of the @&$?+¥# system.
  • idic5idic5 Posts: 18
    edited September 2011
    re the ac compressor -- I did not catch the model yr of that had the problem, but I just cked consumer reports and it has a solid black dot - meaning much worse than avg problems- with the climate system in model yr 2004.

    the other yrs reported in the 2011 book were ok in the climate dept..
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,593
    edited September 2011
    I certaily didn't mean to "rake you over the coals". You feel you've been mistreated and I happen to feel that Honda stepped up and paid more than half of your repair bill.

    To answer your questions...

    1. Dealers and a lot of shops sometimes go overboard (in my opinion) when they fix things. They assume the worst. The assume that when the compressor went that pieces of metal went through the system and contaminated other parts of the A/C system. They would rather replace everything than take a chance that the job wil come back and bite them later.

    2. I don't disagree that A/C failures may be somewhat higher on certain years. What I don't understand is why CRV's have been singled out when other Honda models share the same compressors.

    3. Good question. Yes, here in Seattle an A/C unit isn't going to get the same workout that one would experience in the deep south. Not even close. It's alo possible that the southern dealeers get CRV's that were built using A/C compressors built by another vendor.

    4. Another good question that I have no answer for. Yes, once a car is out of it's factory warranty a lot of people no longer return to the dealer for service.

    5. No idea.

    6. None of this "affects" me. I am only sharing my opinions which are....

    In my experience and in the experience of the store where I spent 14 years, we have seen no unusual number of CRV compressor failures.

    Things break especially after a lot of miles or a lot of years.

    I happen to think that Honda really went to bat for you by eating more than half of the repair bill on an out of warranty car. Not all car companies would have done that. You feel otherwise. I respect that. I just don't understand, that's all.

    Peace!
  • Consumer Reports gives that black dot to the 04 CRV because of subscriber surveys that reported the problem. I filled out four of those surveys but i no longer subscribe and cannot add to that black dot on their current survey. I would if I could. I always gave my car the top mark before as I had no problems at all.

    I think this board is invaluable to those who may be considering buying a used 04 CRV. The most serious thing about this problem is that too many have had multiple failures. There is no excuse for that, none. I am scared to death that it will happen to my car again.
  • lzclzc Posts: 483
    For every unhappy CR-V owner there must be about 100 happy owners.

    Otherwise, how does one explain the continued popularity of the CR-V? It's been number one in sales and number one in resale value in its class for many years. Cars with poor reliability reputations suffer at sales and resale time.

    While no one wants a major repair bill at any time in a car's life, the expectation that a car's major components will all perform for a car's entire life is unrealistic.

    If someone knows of a car brand that never suffers component failure, please post here. I've owned most major brands at one time or another. None have been perfect.
  • dianawdianaw Posts: 7
    edited September 2011
    Dear Mr. I sell..........I buy hondas several, and I agree there a good car BUT the CR-V issue should have been ironed out LOOONNGGG ago, one would think that BY now they resolved it. The compressors are made poorly and they havent been able to re design them to correct the issue, they themselfs acknowledge. I paid $800.00 and only had 60,000 miles on my NEW CR-V when the compressor went. And it wasnt bad enough that it went , they couldnt get the parts for 3 months!! Honda was back ordered. Again one would assume that a good car company would have addressed and resolved a known issue long ago.
    P.S. I own a 2001 Accord w/over 250,000 miles on it and never had to replace or repair ANY major componant, (knock on wood) and this vehicle is driven every day.
  • Honda has acknowledged the problem, they know it exists!! This is old news, call them they will tell you, we know it's a problem but we wont be recalling any of the parts/compressors. The problem is the problem is getting worse not better.
  • Im curious Why someone with no AC or compressor problems post on this part of the forum? It is titled Honda CR-V AC Compressor Problems?
  • idic5, I don't know if your post was referring to me, but mine is indeed a 2004, A/C going out at 42K miles. Car kept in immaculate condition.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,593
    A car with 60,000 miles is far from a "NEW" car.

    There sure seems to be a wide range of prices people have paid to replace their compressors!
  • Your observation is well-taken, isellhondas. I am well on my way to 300,000 miles on my 2003 CRV. The engine is super, and never gives problems. Therefore, as far as reliability goes (getting from point A, to point B), this vehicle is outstanding.
    However, it is a fact that the A/Cs on this vehicle have a tendency to stop working after about 50,000 - 70,000 miles. I have learned that when you go to get it fixed, the price may vary, according to the shop you take it. In fact, a "fancy" shop will cost up to $3000. But if you can locate a "smart" shop, it can cost in the $700 range. Be smart; don't waste your money.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,593
    edited September 2011
    Reading your post makes me happy since our 2003 CRV just turned over 58,000 miles. So far, no A/C problems and I hope it stays that way.

    A lot of shops won't take any risks. They fear that metal particles have contaminated the entire system and they fear a "comeback" when the job go's bad on them. Other places will simply fix what is broken and take the chance.

    There isnt any "right" way to do this. Years ago, I learned that trying to save a customer money will often backfire so I really can't blame the shops that insist on replacing everything.

    Not a matter of being "smart". It's a matter of tossing the dice and hoping for the best. Customers have a tendency of forgetting how a shop tried to save them money.

    I had a customer who had over 360,000 miles on the 2002 CRV that I sold him. He did have an A/C compressor fail but it was after the 200,000 mile mark. I'm thinking at this point he has over 400,000 miles on it.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,593
    edited September 2011
    Sorry, I missed your post earlier...

    Your "seem to remember" memory isn't serrving you very well. I pushed the retirement button in May of last year.

    A troll? Hardly. I've been around since these forums started.

    And if you can explain to me how an A/C compressor can cause "transmission drag" I would be very interested.
  • As we hit 100 pages and @2000 posts, this discussion is by far the most active one on AC issues on the internet. I wonder if anyone ever created a spreadsheet (based on this thread) and tracked the year, mileage and Honda dollar contribution for only the first report by a user.

    I seem to be able to read through pages and pages of the discussion only to find one or two new occurances of an issue. The vast majority seems to be discussing someone's previously reported (their original) AC issue. My rough guess is that there are over ten posts to every one issue.

    Just an observation...
  • andres3andres3 CAPosts: 5,325
    But, I learned that lesson long ago as a young manager. Making a partial refund or adjustment is never appreciated. Either do nothing or do 100%.

    Apparantly this is a lesson Honda hasn't learned.


    That is a good lesson companies should know and/or learn if they don't already. They should back the product 100% if there is an early major and improper failure. If Honda didn't cover my transmission 100% they'd of lost at least one sale by now (and two customers). If Audi didn't cover my AC 100%, they might have lost me as a happy customer as well.

    When a company offers to partially pay (or for parts only or labor only) it leaves a bad taste in the mouth. Even a customer who appears to happily agree to the compromise at first, might get "buyer's remorse" after sleeping on it. They may lose sleep over it, realizing they really should have had the company cover all of the repair. That bad taste in the mouth most likely will lead to a lost customer, rather than retaining one.

    Also, they may have only agreed to it because they figured that's all they were gonna get out of you; short of taking you to court. So they only agree as the lesser of two evils. That also is probably a lost customer, as they feel pressured to agree despite their principles.

    Go big or go home. Go all the way.
  • andres3andres3 CAPosts: 5,325
    shows the 04 CRV is worse than average for A/C system reliability. Explain this anomaly.

    They aren't "Honda" brand compressors probably. Obviously, whoever Honda chose to supply the compressors did poor work with poor materials and quality. Honda failed to realize the issue ahead of time or catch during quality control. I've heard that the new refrigerants the ECO NAZI's require manufacturers to use may have something to do with the higher failure rates of modern AC's versus the good ol' days.
  • andres3andres3 CAPosts: 5,325
    20,000 miles but when a car is seven years old, it is not under warranty anymore.

    Wow, I didn't see or read that before. Now I'm shifting more to Honda's side.

    20,000 miles is EXTREMELY little use for 7 years. That's less than 3,000 miles per year. That in and of itself can cause problems for a car.

    7 years is a lot of years, regardless of mileage. I would compare that to the best warranty in the business, Hyundai. Even they wouldn't help you out with that AC repair at 7 years (only drivetrain is 10 years, bumper to bumper is 5 years/60K). Therefore I think Honda helping you out was indeed a favor. However, you were under 36K miles, so they definitely should have helped you out, and they did so. I think they did the right thing in paying for about 66% of the costs.

    Sometimes I think warranties should read X years/Y miles, whichever occurs last, rather than first as it currently exists, but up to a certain reasonable limit (like 4,000 miles per year minimum).

    I'd like to see the AC last longer than 7 years/20K miles, but I don't find that EXTREMELY short lived like you do.
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