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Honda CR-V AC Compressor Problems

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Comments

  • isellhondasisellhondas Issaquah WashingtonPosts: 17,599
    Making a partial adjustment is usually just as bad as doing nothing.

    The customer still is bitter and thinks they have been wronged and in most cases the effort is unappreciated and is money thrown away by the company making the adjustment.

    So much for stepping up to the plate and trying to do the right thing.
  • steverstever YooperlandPosts: 39,993
    new refrigerants...higher failure rates of

    If that were true, we'd have AC Compressor discussions for every make and model.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • andres3andres3 CAPosts: 5,325
    Making a partial adjustment is usually just as bad as doing nothing.

    While I agree a company making a partial "goodwill" gesture will often not get the same positive result from the customer as a full hearted "goodwill" gesture will, it often could be better than doing nothing at all.

    Do nothing at all and you end up with customers like me who will rant and rave to anyone that will listen for the rest of their lives about NO GOOD company XYZ (In my case Chrysler/Dodge). That is a lot of negative publicity. Making a partial compromise might not retain the customer's loyalty, but it might buy neutrality, meaning the person will not ACTIVELY spread negativity about said company. They will be much more passive.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,599
    edited September 2011
    Life is short...why bother ranting and raving especially to people who don't care?

    Yes, sometimes making a compromise does work. Offering to split a bill for instance but in the recent case right here, Honda stepped up and paid 2/3 of a large bill and they STILL have a bitter, unhappy customer who says they will never buy another Honda!

    This happens pretty often. So often that as a retail manager, I either gave them 100% or nothing.

    I think maybe at first the offer to split a bill sounds fair but after htinking about it, talking to neighbors and friends or reading something in a forum they decide in their minds that whatever was done wasn't enough.

    Go figure.
  • I don't know anything about cars; I didn't know how long anything on a car should last.

    It was my DEALER, who sold me the car, serviced the car, who thought it was a premature failure and should have been covered 100%. I knew nothing about this potential problem. I've never posted anywhere else. Only through the dealer did I know anything about Honda helping with the problem. I was prepared to pay the full $3400 and just thought I was unlucky. I had to be INFORMED that it was a prevalent problem. Research backed up what I was told.

    Due to everything that has been brought out here, I have changed my mind and I agree that Honda did help me out, and most of all, my dealer is the best, without them going to bat for me I would be truly in a fix. The real champion here is the dealer, not the car company as Honda would have done nothing for me if I had called them.

    The place I will get the best trade is my Honda dealer and, as I already know after years and years, they go above and beyond when it comes to service and above all, they are KIND. Most dealers around here are $%#%#@ whether it's sales or service.

    So I will be glad when the supply picks up and I can purchase a new Honda.
  • andres3andres3 CAPosts: 5,325
    See, sometimes it just takes some time and a little blow off of steam to get to the bigger picture.

    I continue to believe that companies that do right by their customers will continue to prosper and sustain, while companies that do not stand behind their products will either go bankrupt or get bailed out multiple times like Chrysler.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,599
    Wow, what a refreshing post!

    Yes, ylou dealer could have said nothing and you would have been out 3400.00 but to their credit they really went to bat for you and they were able to convince Honda to help out in your case and they did!

    Oh, Honda may have done something for you if you had called them yourself. I've seen them do this many times but who knows how much?

    You sound like a loyal customer and a customer well worth fighting for!

    Supplies are already starting to pick up. That earthquake really kicked them in the teeth!
  • How do you know supplies are starting to pick up?

    The comprehensive compilation of your post suggest that you are still connected to Honda in some fashion, other than that of a mere Honda vehicle owner, even though you are retired. Your strong affinity for Honda especially causes one to suspect that.

    Do you mind stating what type of busy shop you ran?

    Goodday
  • I agree with you that companies that do the right thing by their customers instead of posturing for the largest monetary gain possible prosper in the long run.

    And, if Honda sold cars with questionable compressors for a couple of years and then got a handle on the problem and indisputably corrected that problem, I would still consider them to be one of those elite, standup companies. I would continue to be one of their strongest advocates.

    I cannot condone their record on this one.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,599
    The Honda store where I worked for nearly 14 years is ten minutes from our house. I still have quite a few former co-workers that have become pretty close friends and we talk often. I do try to stay abrest of things and if a question comes up I can get a quick answer.

    Not sure why you're asking but as I stated before, I managed the Auto Center of the busiest Sears store on the West Coast. In those days we did almost everything. Not like today when about all they do is sell tires and batteries and maybe do a brake job.
  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,626
    Just found out that the compressor is bad in my car with just over 32k on the clock. Will bring it to the dealer and see if they'll replace it or even help with the cost, as even though I've had the car since June of '06, the mileage is relatively low and the car has been drien pretty conservatively. Living in South Florida, I need the a/c to work all year round as we only have two seasons basically. Hopefully, Honda will do something. If not, I'll still have to fix the car and pay the $. But as I told Isell, I won't bash the company but I'll be annoyed and stop posting any feedback. I tend to be a positive person, so right now I'm hoping for the best solution for the problem. I've already documented the problem with Honda, once two weeks ago and last year when I 1st noticed a problem. Time will tell.

    And one last thing, Isell has been in here for a long time and always tells it like it is and is a pretty cool guy...that's why I posed my question to him 1st. He's one of the good ones! I am,

    The Sandman :) :sick: :shades:

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • Okay, we finally heard from Honda America and they said they would cover, wait, wait, $286 of it. The dealership, who by the way we have not done any business with in the past for anything, said that was a horrible response and offered to make up the cost to even it out at $2500 being the cost instead of $3500. That was real nice of them, but very disappointed in Honda America.
    The shop next to the school I teach at said they could be able to do it for $1300 instead, so I will probably take it to them, get through the winter and trade it in for something like, a Toyota.
    My mom has a 2008 CRV and it just had a recall on it's transmissions. She also had to replace the tires after 25,000 miles previously and has had other mechanical issues with it. She was going to go get some more stuff done to it, but she has decided to trade it in now after all this with our CRV and her's.
    Honda's were great for a while, but now I think we are moving on without them.
  • Didn't Toyota just have a huge recall and serious problems with unwanted acceleration and deaths?
  • Yes they did, and admitted to it and took care of it and their customers.
  • Based on the prices both on the internet and the dealership, about $1800-$2000 is probably for the parts, and the rest is for the labor.

    The poor folks at the dealership have to take the brunt of the customer's fury. I'm sure they have seen the sheer magnitude of the a/c system problems--I feel for all the mechanics and service managers as well as for the vehicle owners, like you and me.

    I know you are appreciative of the dealership's offering to make it as right as they can, but I wouldn't blame you for taking it to the shop that would do the job for $1200.00 less.

    I replaced my compressor and condenser (with new dryer included) for about $450.00. The parts were new from Oreilly Automotive and came with a lifetime warranty. But, I did the work myself as I do this for a living. The system was back-flushed very thoroughly. One cannot back-flush these condensers, though, due to their design. Some or most of the debris will stay trapped inside.

    You and I have something in common with a lot of other people; we are very disappointed in Honda America.
  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,626
    From what I read, it was all due to driver error, not a defect of a Toyota product! Funny how once the truth was discovered, the complaints suddenly vanished. I think Toyota changed the pedal design and tweaked the mats to show that they at least took the situation seriously. But Toyota was cleared of any wrong doing or poor design. Please do the research and let me know what you find out!

    The Sandman :) :sick: :shades:

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • It was sad to read and hear about the sheer number of greedy people or people that were hurting financially due to the economic downturn (whatever the case may be) that jumped on that bandwagon.

    My memory of the account is the same as your memory and darb0213's memory of the account. It seems Toyota was mostly vindicated on this issue.
  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,626
    Absolutely. Thanks for your post!!

    The Sandman :) :sick: :shades:

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • chicagoishchicagoish Posts: 7
    edited October 2011
    http://www.nytimes.com/2011/02/09/opinion/09wed2.html

    he study by NASA into Toyota’s electronics, which was ordered by Congress last year, confirms the traffic safety administration’s original determination that the acceleration problems that led to the recall of nearly eight million Toyota cars and trucks in 2009 and 2010 were mechanical, caused either by gas pedals snagging on floor mats or sticky gas pedals that didn’t retract when drivers released them.
  • gman06gman06 Posts: 11
    In the very same article:

    "But in a separate study of Toyotas involved in accidents, the agency concluded that most cases of sudden acceleration were probably because of drivers stepping on the gas when they thought they were stepping on the brake".

    Notice to vehicle drivers: The big pedal on the left is for braking (for standard transmission vehicles, the big pedal in the middle is for braking) and the small pedal on the right is for accelerating.

    And I didn't care much for the author's statement that congress 'MUST' pass the bill to mandate brake override and event recorders. That would place the cost of any vehicle out of the range of most people's budgets and place an extraordinary burden on all automakers. It's fine to state that as opinion, but he or she should not have used the word 'MUST' in that context.

    The one thing the author is correct about is that Toyota should not have dragged their feet so long before issuing a recall concerning the floor mat interference. It was an easy fix and could have saved a lot of problems for them down the road.

    It's quite telling that the author's name is not listed with his/her article.
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