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Freelander Maintenance and Repair

We current own a 2003 Freelander SE and have had nothing but problems with the product and service provided by Bill Jacobs Land Rover of Naperville.
We are trying to get some benckmarking information/data on how many problems (i.e., failures, etc.) that the freelander has had and if there are other folks out there who have experience problems with LRNA and/or Bill Jacobs?
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Comments

  • barbara6barbara6 Posts: 10
    I have a 2002 Freelander SE and have had nothing but problems with it as well. Already had to replace the transmission and fuel pump. Car has been back to dealer at least 4 times with sunroof problems. Car is out of warranty effective 6/06 and now I am wondering if I should just unload it as repairs are expensive. I can't afford to buy a new car and am afraid to purchase used and get stuck with someone else's problems. am very disappointed in LandRover as I expected a quality vehicle.
  • cstoltzcstoltz Posts: 8
    I have a 2002 Freelander S and have also had nothing but problems. I wasn't too worried in the beginning as I figured by 40,000 miles or 4 years everything bad would have worked itself out - NOT SO!!! For the record I had all routine maintenance done at the dealership from which I purchased the car until I moved out of state. I now go to another dealership for my "routine" maintenance.

    While under warranty I had the following work done:
    3 window regulators replaced
    Battery replaced (car had to be towed to dealership)
    Heater Core leaking - replaced
    Air conditioning "blower/fan" assembly replaced
    Various squeaks - packed with "anti-squeaking" tape
    Brakes and brake pads badly worn - replaced
    Rear seat ashtray - replaced (wouldn't stay closed - although it has never been used)
    Side mirrors replaced for flaking paint
    Rear seats sometimes get stuck in down position - dealership "unable to replicate"
    I'm sure I've left some things off, but those are the things I can think of. Also, this list does not include the recalls which were taken care of by the dealer during routine maintenance. :surprise:

    Now that I'm not under warranty (as of 2/06) I have had the following work done:
    Brakes and brake pads - replaced AGAIN for wear - my car only has 37,000 miles....
    Intake Gasket blown due to overheating caused by faulty coolant system temp gauge - replaced intake gasket and temp gauge assembly
    Heater Core Leaking (AGAIN) - replaced - is the 3rd time the charm with these?

    My car spent most of June in the shop for the overheating issue and is scheduled to go back in on Monday :sick: - due to a ALL NEW bizarre jerking/shuddering/almost stalling that started a week ago while driving. Talk about scary!! I also got the infamous flashing #4 yesterday - which is SURPRISE - an indication that something "could" be wrong with the transmission. Again, I only have 37,000 miles!!!

    I'm not sure if this helps - but if you have repaired the car - I would UNLOAD it as fast as you can!!! You can purchase several used SUVs - newer models than 2002 for about the same price as you can get for your LR. Good luck. I know I'm going to need it next week! ; ( c.
  • barbara6barbara6 Posts: 10
    So sorry to hear about all your trouble. I DO wish you luck for next week. Mine is going in next week also for the FOURTH (or fifth, I've lost count) sunroof repair. Do you have the "lemon law" in your state? Here, if a car can't be fixed on the third try, they have to replace it...for serious problems like your issues. Are you going to unload your Freelander? I am sure I can get another used SUV for what I can get for mine, I am just scared to death to buy someone else's lemon!
  • Hi All,

    I own a 2002 Freelander S type. All in all, at 75,000 miles, it has outperformed my other car, a 1998 Volvo V70.

    The positives have been the consistantly great "on road" handling. I still love the way the vehicle drives, and the JATCO tranny. It also is a very sturdy little truck, and I was glad I owned it when my wife was rear ended by another vehicle (which was totaled). The cost of repairs to my Freelander was one left tail-light lens, @ $94.00.

    One the other hand, I have had a problem with water leaking under the driver's side carpet from the AC unit, and exhause fumes which invade the cabin (corrected by keeping the re-circulate button depressed at all times.
    I have thought at times that the dealer ( Prestige Land Rover, Paramus NJ) never gets the repair right the first time, after bringing the vehicle sometimes 2 or 3 times for the same repair.

    All in all I am happy with my Freelander, though I did not feel comfortable with it out of warranty, and purchased an extended warranty from LRNA to 100,000 miles. Before that time is up, I will probably trade it in, or give it to my son if it still is in one piece.

    :)
  • barbara6barbara6 Posts: 10
    Hi Steve, REALLY glad to hear you are happy with your Freelander! I should have purchased extended warranty but it was too expensive. I am sorry I didn't. Sure hope I won't need it. Just want all to know that the dealer I purchased my car from - Land Rover Princeton (NJ)- IS THE BEST!! EXTREMELY customer oriented.
  • We own a 2002 freelander and it is a nightmare. The car has less than 50,000 miles. We have owned it for 1 year almost to the date and have put less than 7000 miles on it and it has had 9 service problems. The sunroof, the windows, the door locks, the thermostat, the radio, the speakers, the indicator lights and the latest problem is a transmission gone bad, third gear is out. All of this in one year and 7000 miles! It is rediculus! I have spent 2 days on the phone with Land Rover dealer and consumer relations at corperate office and am getting nothing but road blocks. I definitly think two(or more) voices are better than one..what do you suggest. Also does anyone know if there are any louisville ky forums for disapointed landrover/freelander owners? Have a suggestions on how I go about finding one? I am not familiar with forums, I found this on accident... :mad: :lemon:
  • barbara6barbara6 Posts: 10
    My suggestion is keep at Land Rover USA (Corporate). Be insistant with them. I had to pay to rent a car when my transmission needed replacement (under warranty, thank goodness) and they gave me a $250 LR gift cert (to use at any dealer). After bringing my car to dealer at least 4 times for sunroof repair, Corporate authorized replacement with NEW sunroof. Don't give up. Let them know how disappointed you are with such poor quality from a, supposedly, reputable car company. Considering what they charge for their vehicles, they can afford to help you. Curious...did you buy your LR from a dealer or private owner?
  • Hello folks, I purchased an 02 freelander of july 05. So far I've had a quite a few problems with it, and by the looks of it from every forum I've visited, so has anyone else who purchased one of these overpriced lemons :lemon: . I traded my 2000 F250 for the mistake of my life, and i still have 4 years to pay it. One day last summer I pulled out to pass another vehicle and as soon the rpms raised from shifting into passing gear, the engine light came on and the computer went into limp mode :sick: , after hobbling home and in need of new teeth from the shaking of the engine...I called land rover and asked them what I should do, they told me to bring it in and have the tech check for trouble codes, but told me by my description that it was only a small sensor that needed to be replaced. Well after they printed off 2 pages of trouble codes and quoted me with an authentic land rover price, :mad: I decided to do a little investigating on my own before letting them do any work and before I had to take a second mortgage on my home to have it fixed. When I took the first spark plug out I had a good idea what went wrong. The VALVE COVER GASKETS were leaking, but not outside the cover, they leaked into the spark plug sockets, which in turn caused a misfire in the plug from grounding out in the oil deposit to the side of the spark plug boot,causing the boot to burn down the side, which in turn caused the computer to spill out a million trouble codes for the fortunate land rover dealership. So back to land rover I went and ordered a new set of gaskets, spark plugs and boots for my coils...to my surprise they dont sell boots seperatly for landrover coils...if you want those go to BMW and ask for boots for the 2.5 liter..they might cost a bit but at least BMW took into consideration that the sparkplugs,boots and wires might go before the coils and at least give thier customers that option. After collecting all my parts with my crippled landrover, which by the way I was told it was alright to drive,(by the landrover tech) that it would take me where I needed to go but would use a bit more fuel to do so, the thermostat failed and the engine overheated. Not to the point of damage, I shut it off and had it towed, and of course went back to landrover for a new thermostat as well as all the intake gaskets and O rings that it would take to replace it. Once back home with all my parts, the first thing i did was change the easiest cheapest part... the sparkplug boot, and what do you know, the freelander ran fine. So for the rest of the day I replaced the parts that needed replacing all costing approximately 500.00, an extreme difference of 2000.00 in parts that the dealership claimed that I needed, not to mention the 18 hours of labour it would take to change them at 95.00/hour. In total I saved myself close to 3500 due to a leaky valve cover ;) . Well I thought that I would be the end of my story, but now the front struts are done, the passenger side window mechanism broke inside, the radio/cd player quit working and now the back glass will not go down when you go to open the rear cargo door. The front windshield cracked to the bottom for no apparent reason(no stone chips), and now the rpms fluctuate when it shifts into 4th gear...which makes me shiver, all I can hope for is that my landrover freelander will hold out until its payed for. If I were to give an oppinion on this vehicle, i would have to say purchase a dodge neon or pontiac sunfire you will get way more for your money with less hassels. For those looking for a good place for repair information go to www.alldata.com It costs a bit to sign up, but the information will save you thousands.
  • Oh God! I am SO SORRY you have been going through all of this. (Ironically) had to laugh when I saw your subject title. Very well put! I feel I acted the same. I was vain to think I could own a LandRover. Lucky you know something about cars and was able to do the repairs yourself. The dealers are thieves!!
    Thanks for the repair website. I will keep it "just in case"......
  • I purchased one of the first Land Rover Freelanders to be sold in the United States. I bought it from British Motor Cars in San Francisco, which is a very good dealer and I would recommend them anytime. However, the Freelander stinks. In late 2002, with only 8,500 miles on it, I began to have problems. The dashboard lights would come on and the car would lose power. It cost me over $1,000 before the dealer, which was not British Motor Cars because I had moved, figured out what the problem was. Then, it cost me $800 to get it fixed. One would think the car was under warranty. I guess I was wrong. After that, the computer on the engine began to have problems. It cost me another $800 to get that fixed. After that, the electric window motor failed. I will never have another Land Rover. These things are garbage. :lemon:
  • My Freelander SE has overheated 4X among other things. The dealership fixed it 3X and told me each time it was a different problem. I have had so many repairs done to this vehicle. I am so disapointed and frustrated. :( I have put so much money into my truck that I have had to let other bills go. Now my credit is ruined and I cant purchase another vehicle. erghhh !!! :mad:
    (thank for letting me vent here. Glad to know I am not alone).
    :cry:
  • My back window motor is broken too. The part is $500.00 plus shipping. That dosent include labor. Everytime it rains.... its aweful.
    :lemon:
  • I am considering to buy this car with 34K millage on it. I love the looks but have no clue of such cars maintainance costs and risk of repair that I am taking. I do want a fun and sporty car but certianly don't want to keep spending money on it or sending it for repairs often.

    I read mixed reviews on relaiability, I am completely clueless what to do. Kindly help me please.

    I also need advice on the price the quoted price is around 18K. It has the following features.

    ABS, Air Conditioning, Alloy Wheels, Cassette, Compact Disc, Cruise Control, Driver Air Bag, Dual Front Air Bag, Five Passenger, Front Rear Side Air Bag, Front Side Air Bag, Heated Seats, Leather, Multi Compact Disc, Passenger Air Bag, Power Door Locks, Power Mirrors, Power Steering, Power Windows, Premium Wheels, Remote Entry, Sun Roof, Tilt Wheel, Traction Control
  • You didn't state which car you are buying. The 2002 Freelander does not have all those air bags so I am thinking you mean another car or year. My experience with the 2002 Freelander SE has not been good. AND repairs are expensive (at dealership). Consider something Japanese. They are much more reliable.
  • I too was looking for sporty and fun.... and reliable. Thinking Land Rover would be reliable. But have found nothing but headaches and repair costs that I cant afford. My problems started at around 40,000 miles.

    I would suggest a Ford Escape or a Rav 4. They say they are reliable.
    Plus they are Sporty & fun.

    I will never buy foreign again. The repair costs are twice the price.
    Good luck. ;)
  • zducerzducer Posts: 3
    To all Freelander owners: What ever your problems :sick: just report it to NTHSA. Freelander ->:lemon:
  • My freelander is in the gargage once again. My TRANSMISSION went at 65,000 miles. I am so upset about all the trouble I have had with this truck. It has financially ruined me. I cant even trade it in... or sell it. : ( :sick: :mad: :lemon:
  • Reading your message - I felt like I wrote it !!
    SAME PROBLEMS... : ( :cry:
  • I did report it to the NHTSA. I want anyone who is even thnking about buying this truck to be warned of the problems I have had so they will not go through the same headache and heartache. I am learning alot from reading this threads. Wish I would of researched this truck and found this site before I purchased it.So hopefully others will learn from what we have all experianced with our Freelanders. : )
  • jimnyjimny Posts: 4
    I bought the Freelander in 6/03
    In '05 the engine sucked a valve (is what they call it) needed to be rebuilt - approx 5.5K - I was over warranty by 3K miles but they covered it. I had to pay 1K for timing belt and other parts - quote since it's apart lets do the maintenance. Rear window motor went last month - another common problem.

    Started to hear other clunking noises in the front end when turning - not sure what that is.

    Last week - Transmission started slipping - dealer quotes it 5400 - like 4600 hundred for the trany and 1000 for some leak plenum leak above the tranny. Car has 68K miles and I do not have the extended warranty. I still owe 6100 on it

    Dealer said they;d give me 3K for the car - Joy - can you guys screw me any more please?

    I will be contaced the lemon law site hopefully something happens with this piece of junk car.
  • jimnyjimny Posts: 4
    No luck with lemon law site
  • Ouch.... we all have been burned very badly by our Land Rover Freelanders. I can not believe all the people that have such horrible troubles with this truck. Land Rover should step up to the plate and offer to buy back these vehicles or something equivalent. After going over the 50,000 warranty... I have had so many problems and the dealer had my truck more than I did and the labor there was outrageous....I ended up having no choice but to take it to private gargages. And from what I have learned here in New York where I live. Dealers and Garages do not even want to touch these trucks... and when they do.... its still extremely costly. Its a no win situation we have.

    If I were you..... while your transmission is starting to slip.... get rid of it now ! Mine starting slipping last month.... and its gone now... I cant not get anyone to touch repair it for any less than $5000. The most popular Transmission shop in our area even turned me down telling me he will not take these trucks anymore due to past experiences with them. But I will not let this go. Whats going on with these trucks are not acceptable... I work for attorneys and I am going to get answers and action.
    We should all get together on this. Are you in ??
    Whos in ?? Lets fight this all together. Something must be done. :mad:
  • jimnyjimny Posts: 4
    I'm in - what do we need to do?
  • My 2002 SE is back at the dealer again. Getting a new engine. I'm exhausted. No words left to express the depths of despair. Only one more year of payments until I can sell it and break even...lol.
  • I too am a victim of this sad excuse for a vehicle!!! :sick:
    Is there any end to these costly repairs?!?! :cry:
    I have heard tale of a class action lawsuit...
    WHERE DO I SIGN UP!!! :mad: :sick:
  • There has to be something we all can do to get help.
    This truck is obviously a lemon. I am waiting for a call from Land Rover. When I get it I will tell you what they suggest or hopefully offer. We should keep in touch with eachother and get something going ??? Any suggestions ? We should begn asap. My truck is sitting in the garages lot.... I cant afford to replace the tranny....I also am still making payments on my freelander... 2 more years !! I am driving a borrowed truck from a friend. After all these repairs..... this truck has hurt me and my family financially... and its not even close to over with. : (
    I am game for any thing we can do.
  • I am really hoping someone out there can help me. I too have had several problems with my 2003 LR Freelander. It's been a constant battle trying to keep this truck on the road and VERY expensive. I've replaced tires and brakes every 25,000 miles, 3 of the 5 window regulators, fuel pump, tappets, everything you can imagine.

    My latest problem is this: A few months ago while driving in a terrible rain storm, the truck "bucked" and the check engine light came on as well as the drive indicator flashed "F4." I took it to the LR dealer in Woodbridge NJ and was told I need a transmission. I had no symptoms (slipping, etc.) up until this point. The lights all went off the next day when I picked it up and drove it to a transmission specialist. ??? I had the transmission replaced and drove the car for another week and guess what? It was raining, the same thing happened again. I then took it back to the transmission specialist who said he needed to replace the computer on the transmission. He did so (we're up over $4,000 in parts, labor and rental cars by this point). In any case, I drove car again for a couple of weeks and guess what, it was raining once again and the same symptoms happened again. I can't get a good diagnosis obviously. I've tried everything but it's obvious that something is getting wet (we have coated the wires to the tranny).

    I'm starting to think I never needed the transmission, the computer or any of these expensive repairs but I just can't get to the problem. It's sitting in a garage right now, I went and bought a new Toyota FJ Cruiser. I sure hope this truck last me longer than the Freelander and costs me less money. I'm ready to go on an antidepressant this thing has caused me (not to mention my husband) so much stress. And I'm with a few of the others that wrote in, the dealers treat me like I'm the step-child bringing in my Freelander. I have done all the proper maintenance on the vehicle, unfortunately I drive a lot (for work) and have high mileage. I would just like to get it fixed so I can sell it and try to recoup some of my money! Please help!
  • I just got off the phone with Land Rover.... and once again I get the "your vehicle is over warranty and there is no recall for your situation" line. When I explained how many people are suffering due to this truck (which we all know they are well aware of)... they didnt care. They sold us these trucks and they dont care what happens after that.
    I am so frustrated and broke. There has to be something that can be done. I am going to start posting all over the internet about how bad these Freelanders are and how Land Rover will not stand up to them and help out the people who trusted in them to buy them in the first place. Bad business Land Rover ! :mad:
  • I too am feeling pain w/my freelander. I bought the car in August of 2006. Today the front brakes and rotors had to be replaced for the 2nd time. I have 26,000 miles on the car. The service guy said the car is so heavy the brakes need to be replaced every 15,000 miles. i don't recall reading this anywhere or being told about this prior to buying the vehicle. Anyone else experiencing brake issues? It seems as if I have a lemon on my hands!
  • OMG! I am so shocked and appalled at the service we have all been receiving regarding this vehicle, it make my blood boil! I have a 2003 Freelander and it has been in the shop twice for overheating the first time they said it was the heater core and they replaced that and when I went to pickup my car it was a mess inside since they had to pull out the dash they had removed all my cd's from my center console and side pockets and just left it all on my seat, the car looked like it has been broken into. It is now in the shop today for overheating 1 week apart and after spending $400 for a rental car, I missed 3 hours for work this morning. I am however feeling a little lucky I still have my warranty for another year, but am terrified of what might happen in the next year!! The dealership customer service is the worst I have ever seen! No apologies, no we will take care of this and get it resolved, nothing. I had brought my car in about six months ago for my service engine light (along with other things that didn't get resoved untill now)coming on when I come to a stop and now it doesn't even come on at all! From what is seem/sounds like is that I should get rid of this car!? The things I love about this car are the heated seats and the front window defroster. I know my question is obvious should I dump it while I still have the warranty or deal with Land Rover headquarters?
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