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Hyundai Maintenance Policy and Service Experiences

gottogogottogo Posts: 1
I'm hoping someone can help clarify. I was planning on buying a new Sonota and I got a pretty good quote from a dealer that is about an hour from where I live. I then talked to the local dealer...who told me his dealership would only service cars that were bought at his dealership -- so if I bought the car elsewhere they wouldn't service it. This gave me a bad feeling and I am now considering going with the Camry. Has anyone else heard of such a thing? And does anyone have an 800 phone number for Hyundai so I can verify if this is company policy? Thanks for any info or response
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Comments

  • bhmr59bhmr59 Posts: 1,598
    I suggest you check with the dealerships service department. Service department income is quite important to any dealership. I think the salesman is giving you a line of BS as added high pressure sales tactic.
  • mossman11mossman11 Posts: 8
    Refusing to service a car from another dealer would be illegal, but from my experience any dealer making a statement like this should be avoided. Keep in mind that in case of an emergency, a service manager would give preference to his own customers first.
  • bryan200kbryan200k Posts: 64
    The salesman IS BS'ing you. I actually talked to one of the salesman at our local Hyundai dealership. He told me that Hyundai does NOT have any such policy and that it is illegal for their dealerships to have this policy either.

    I've run into this attitude before at GM dealerships. It is just a sales tactic.

    The big money at any dealership is in Service Work. It would be foolish for any service department to turn away business, even it the car was bought elsewhere. That's not to say that a Service Manager can't Prioritize service work based on whether or not you bought the car there or not, but they shouldn't refuse to service your car because it was bought somewhere else. Years ago, I did deal with a Service Manager at a Dodge dealership that would give first priority/preference to cars bought from his dealership, but he didn't refuse to work on other cars.
  • patpat Posts: 10,421
    Illegal? I think businesses generally can refuse service for any reason except the specific reasons that are protected by law (like race, for example). But if this were to happen, I would hope that Hyundai corporate would find it "illegal" in their eyes and smack 'em good.

    Gottogo, if you want to, you should be able to talk to a service advisor at the dealership (withOUT the salesman) and check it out. Sometimes one slimey salesperson does not represent the overall attitude of the dealership (and sometimes it does!).
  • gmctruckgmctruck Posts: 186
    "Illegal? I think businesses generally can refuse service for any reason except the specific reasons that are protected by law (like race, for example)."

    You may be technically correct, but refusing to honor a warranty without a valid reason would not sit well with the State Attorney Generals in most states. The warranty is through Hyundai and the dealers represent the manufacturer. For a dealer to refuse service just because you didn't buy the car from them could be considered failure to honor a valid warranty claim which may in deed be illegal in some states.

    If a dealer tried to pull that stunt on me, I'd have complaints filed with the manufacturer, BBB, and the State Attorney Generals office so fast it would make their head swim. Dealers don't want that kind of attention focused on them.
  • danf1danf1 Posts: 935
    Hyundai Customer assistance 1-800-633-5151
  • nj2pa2ncnj2pa2nc Posts: 813
    I think the dealer is giving you a line of B.S. We bought hyundai's from one dealer and had them serviced at another with no problems. They told me they have to honor warranty work no matter where you bought the car. They are trying to get your business and hopefully you will buy a car from them. They also make alot of money from service.
  • ray_h1ray_h1 Posts: 1,134
    "I think businesses generally can refuse service for any reason except the specific reasons that are protected by law (like race, for example)."

    I agree that no automaker or dealership can legally bypass civil-rights legislation, but this issue is universal since there're existing FTC provisions that come into play, pat. Under the 1975 Magnuson-Moss Act, no company franchised to sell product and perform authorized warranty work in the United States can discriminate on the basis of where the product was purchased. Such an exclusion policy would be interpreted as a prohibited "tie-in" provision under that legislation. Hyundai recognizes and alerts its owners accordingly in the warranty supplement booklet included in the fold-over vinyl document pouch:

    "Deliver the vehicle during regular business service hours to any [emphasis mine] authorized Hyundai dealer to obtain warranty service."

    Honda's similar statement in its warranty supplement booklet is:

    "You should take your vehicle, along with proof of purchase, date, to a Honda automobile dealer during his normal service hours."

    There's nothing about being excluded from any authorized dealership or being forced to return to the selling dealership for a warranty claim in either case. I suspect all other automakers doing business in the 50 states covered under Magnuson-Moss have similar provisions.
  • patpat Posts: 10,421
    I'm in no way saying that any Hyundai dealer is justified, nor should it get away with refusing warranty service. (Did you folks read all of my post?)

    I made a comment that it's not likely that refusing warranty service is illegal. Then I went on to say that I would hope that Hyundai corporate would go after any dealership that did so. I think that's what should happen and I think that's the remedy.

    I will freely admit I am not exactly familiar with the intimate details of the Magnuson-Moss Act, ray_h1. But I find it hard to believe that a business is legally restrained from refusing service of any sort for the sole reason that the product was not purchased there.

    Of course I could be wrong - it would be far from the first time! ;)
  • ray_h1ray_h1 Posts: 1,134
    is a toll-free call to the nearest FTC field office. ;)
  • The Sonata comes with a 5 yr warranty that, according to the salesman, covers almost everything except tires, brakes, & normal wear & tear. Anyone have issues getting repairs under the warranty?
  • I don’t think anyone posted this URL:
    Contact Us
  • w9cww9cw Posts: 888
    Hyundai's warranty is a manufacturer's warranty and is valid at any authorized Hyundai dealer - as per Owner's Manual.
  • I am considering a sonata and that's why the question. I think to some extend hyundai's rather generous warranties have influenced buyers' decisions. but do the dealers actually walk the walk?

    also want to confirm that any hyundai dealer has the obligation to honor warranty requests.

    thanks.
  • ray_h1ray_h1 Posts: 1,134
    )) "also want to confirm that any hyundai dealer has the obligation to honor warranty requests." ((

    Any dealership in the U.S. or Canada is obligated to perform warranty service without charge under the terms of the Hyundai vehicle warranty as spelled out in the warranty suplement booklet packed with the owner's manual and other literature in the glove compartment at delivery regardless who the selling dealer was. (Translation: you're not joined at the hip to your selling dealership for warranty claim service.) Americans and Canadians traveling or residing in the other's country also enjoy the same rights while out of their home countries. The dealerships do have the right (and obligation) to verify that there's a warrantable defect before proceeding with a repair and subsequently submitting a payment claim for materials and labor charges to Hyundai, though.
  • ultcarultcar Posts: 24
    A friend of mine purchased an Elantra from Canada, and while on a trip here in the US, had his transmission failed. The whole thing was taken care of by Hyundai warranty here in the US. The car was towed by Hyundai, and they replaced the transmission as well.

    I think Hyundai's pretty good with warranties in general. I once had a "lemon" flavored XG350. Over the two years of ownership, I had to replace both fog lights and both low-beam headlamps. They also had to work on the wiring because my radar detector (which I used before on my other cars, and which I still use on my new Sonata) happened to burn out the fuse several times. Each (one-at-a-time) occurrence was spreaded out over a period of time such that I could not file the car as lemon. But with each replacement and service, I didn't have to pay a single cent. (glad I got rid of that XG, btw)
  • eric39eric39 Posts: 15
    Hi

    Probably a dumb question but last night I blew a tire on the hiway. My 06 has 7,770 miles on it and I have Michelin Pilot HX MXM4 tires. Is there any kind of warranty or do I have to eat the cost of the new tire. Can I only buy 1 new tire or do I have to buy 2 for consistency? I have a nice tare/hole in the sidewall.

    Thanks

    Eric
  • ray_h1ray_h1 Posts: 1,134
    Somewhere buried in your owner's manual portfolio there's a Michelin tire warranty foldout that details the terms of the tire warranty. You may be entitled to road hazard consideration to ease the "pain" of replacing a tire. Additionally, either a Hyundai dealership or a franchised Michelin dealer should be able to clarify the issue for you, too.
  • Tires do not come with road hazzard. I think you'll be buying a new tire if there is a tare or hole. A tire dealer is the best person to ask as to whether you can get away with buying a single tire. With only 7700 miles, I think that would be my choice unless you are very hard on your tires and they have excessive wear.
  • dano13dano13 Posts: 15
    If you bought the extended warrenty they will replace it for free it also covers the wheel and other items worth $4.00 a month i used it with only 600 miles on my car tire could not be repaired so hyundia dealer put on a new one and there like $145.00 each.
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