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Hyundai Maintenance Policy and Service Experiences

gottogogottogo Posts: 1
edited October 25 in Hyundai
I'm hoping someone can help clarify. I was planning on buying a new Sonota and I got a pretty good quote from a dealer that is about an hour from where I live. I then talked to the local dealer...who told me his dealership would only service cars that were bought at his dealership -- so if I bought the car elsewhere they wouldn't service it. This gave me a bad feeling and I am now considering going with the Camry. Has anyone else heard of such a thing? And does anyone have an 800 phone number for Hyundai so I can verify if this is company policy? Thanks for any info or response
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Comments

  • bhmr59bhmr59 Posts: 1,598
    I suggest you check with the dealerships service department. Service department income is quite important to any dealership. I think the salesman is giving you a line of BS as added high pressure sales tactic.
  • mossman11mossman11 Posts: 8
    Refusing to service a car from another dealer would be illegal, but from my experience any dealer making a statement like this should be avoided. Keep in mind that in case of an emergency, a service manager would give preference to his own customers first.
  • bryan200kbryan200k Posts: 64
    The salesman IS BS'ing you. I actually talked to one of the salesman at our local Hyundai dealership. He told me that Hyundai does NOT have any such policy and that it is illegal for their dealerships to have this policy either.

    I've run into this attitude before at GM dealerships. It is just a sales tactic.

    The big money at any dealership is in Service Work. It would be foolish for any service department to turn away business, even it the car was bought elsewhere. That's not to say that a Service Manager can't Prioritize service work based on whether or not you bought the car there or not, but they shouldn't refuse to service your car because it was bought somewhere else. Years ago, I did deal with a Service Manager at a Dodge dealership that would give first priority/preference to cars bought from his dealership, but he didn't refuse to work on other cars.
  • patpat Posts: 10,421
    Illegal? I think businesses generally can refuse service for any reason except the specific reasons that are protected by law (like race, for example). But if this were to happen, I would hope that Hyundai corporate would find it "illegal" in their eyes and smack 'em good.

    Gottogo, if you want to, you should be able to talk to a service advisor at the dealership (withOUT the salesman) and check it out. Sometimes one slimey salesperson does not represent the overall attitude of the dealership (and sometimes it does!).
  • gmctruckgmctruck Posts: 186
    "Illegal? I think businesses generally can refuse service for any reason except the specific reasons that are protected by law (like race, for example)."

    You may be technically correct, but refusing to honor a warranty without a valid reason would not sit well with the State Attorney Generals in most states. The warranty is through Hyundai and the dealers represent the manufacturer. For a dealer to refuse service just because you didn't buy the car from them could be considered failure to honor a valid warranty claim which may in deed be illegal in some states.

    If a dealer tried to pull that stunt on me, I'd have complaints filed with the manufacturer, BBB, and the State Attorney Generals office so fast it would make their head swim. Dealers don't want that kind of attention focused on them.
  • danf1danf1 Posts: 935
    Hyundai Customer assistance 1-800-633-5151
  • nj2pa2ncnj2pa2nc Posts: 813
    I think the dealer is giving you a line of B.S. We bought hyundai's from one dealer and had them serviced at another with no problems. They told me they have to honor warranty work no matter where you bought the car. They are trying to get your business and hopefully you will buy a car from them. They also make alot of money from service.
  • ray_h1ray_h1 Posts: 1,134
    "I think businesses generally can refuse service for any reason except the specific reasons that are protected by law (like race, for example)."

    I agree that no automaker or dealership can legally bypass civil-rights legislation, but this issue is universal since there're existing FTC provisions that come into play, pat. Under the 1975 Magnuson-Moss Act, no company franchised to sell product and perform authorized warranty work in the United States can discriminate on the basis of where the product was purchased. Such an exclusion policy would be interpreted as a prohibited "tie-in" provision under that legislation. Hyundai recognizes and alerts its owners accordingly in the warranty supplement booklet included in the fold-over vinyl document pouch:

    "Deliver the vehicle during regular business service hours to any [emphasis mine] authorized Hyundai dealer to obtain warranty service."

    Honda's similar statement in its warranty supplement booklet is:

    "You should take your vehicle, along with proof of purchase, date, to a Honda automobile dealer during his normal service hours."

    There's nothing about being excluded from any authorized dealership or being forced to return to the selling dealership for a warranty claim in either case. I suspect all other automakers doing business in the 50 states covered under Magnuson-Moss have similar provisions.
  • patpat Posts: 10,421
    I'm in no way saying that any Hyundai dealer is justified, nor should it get away with refusing warranty service. (Did you folks read all of my post?)

    I made a comment that it's not likely that refusing warranty service is illegal. Then I went on to say that I would hope that Hyundai corporate would go after any dealership that did so. I think that's what should happen and I think that's the remedy.

    I will freely admit I am not exactly familiar with the intimate details of the Magnuson-Moss Act, ray_h1. But I find it hard to believe that a business is legally restrained from refusing service of any sort for the sole reason that the product was not purchased there.

    Of course I could be wrong - it would be far from the first time! ;)
  • ray_h1ray_h1 Posts: 1,134
    is a toll-free call to the nearest FTC field office. ;)
  • The Sonata comes with a 5 yr warranty that, according to the salesman, covers almost everything except tires, brakes, & normal wear & tear. Anyone have issues getting repairs under the warranty?
  • I don’t think anyone posted this URL:
    Contact Us
  • w9cww9cw Posts: 888
    Hyundai's warranty is a manufacturer's warranty and is valid at any authorized Hyundai dealer - as per Owner's Manual.
  • I am considering a sonata and that's why the question. I think to some extend hyundai's rather generous warranties have influenced buyers' decisions. but do the dealers actually walk the walk?

    also want to confirm that any hyundai dealer has the obligation to honor warranty requests.

    thanks.
  • ray_h1ray_h1 Posts: 1,134
    )) "also want to confirm that any hyundai dealer has the obligation to honor warranty requests." ((

    Any dealership in the U.S. or Canada is obligated to perform warranty service without charge under the terms of the Hyundai vehicle warranty as spelled out in the warranty suplement booklet packed with the owner's manual and other literature in the glove compartment at delivery regardless who the selling dealer was. (Translation: you're not joined at the hip to your selling dealership for warranty claim service.) Americans and Canadians traveling or residing in the other's country also enjoy the same rights while out of their home countries. The dealerships do have the right (and obligation) to verify that there's a warrantable defect before proceeding with a repair and subsequently submitting a payment claim for materials and labor charges to Hyundai, though.
  • ultcarultcar Posts: 24
    A friend of mine purchased an Elantra from Canada, and while on a trip here in the US, had his transmission failed. The whole thing was taken care of by Hyundai warranty here in the US. The car was towed by Hyundai, and they replaced the transmission as well.

    I think Hyundai's pretty good with warranties in general. I once had a "lemon" flavored XG350. Over the two years of ownership, I had to replace both fog lights and both low-beam headlamps. They also had to work on the wiring because my radar detector (which I used before on my other cars, and which I still use on my new Sonata) happened to burn out the fuse several times. Each (one-at-a-time) occurrence was spreaded out over a period of time such that I could not file the car as lemon. But with each replacement and service, I didn't have to pay a single cent. (glad I got rid of that XG, btw)
  • eric39eric39 Posts: 15
    Hi

    Probably a dumb question but last night I blew a tire on the hiway. My 06 has 7,770 miles on it and I have Michelin Pilot HX MXM4 tires. Is there any kind of warranty or do I have to eat the cost of the new tire. Can I only buy 1 new tire or do I have to buy 2 for consistency? I have a nice tare/hole in the sidewall.

    Thanks

    Eric
  • ray_h1ray_h1 Posts: 1,134
    Somewhere buried in your owner's manual portfolio there's a Michelin tire warranty foldout that details the terms of the tire warranty. You may be entitled to road hazard consideration to ease the "pain" of replacing a tire. Additionally, either a Hyundai dealership or a franchised Michelin dealer should be able to clarify the issue for you, too.
  • Tires do not come with road hazzard. I think you'll be buying a new tire if there is a tare or hole. A tire dealer is the best person to ask as to whether you can get away with buying a single tire. With only 7700 miles, I think that would be my choice unless you are very hard on your tires and they have excessive wear.
  • dano13dano13 Posts: 15
    If you bought the extended warrenty they will replace it for free it also covers the wheel and other items worth $4.00 a month i used it with only 600 miles on my car tire could not be repaired so hyundia dealer put on a new one and there like $145.00 each.
  • Exactly...IF you bought an extended warranty.........
  • We are the original owners of a 2000 Sonata. We've complied with all required maintenance to maintain the warranty, but it the last "scheduled maintenance" at 50,000 miles cost $1568 at the dealer. My question is whether I have to have this scheduled maintenance done at the dealer or can I go to a trusted mechanic (who may charge less)? How can I find out what Hyundai requires be done for the 75,000 mile checkup?
    By-the-way, the transmission failed at 69,906 miles and was replaced by Hyundai, but we had to pay $1085 for a "transmission control module, Bank 1 sensor, 1 oxygen sensor" and labor to install them. The dealer said these weren't covered by the drive train warranty. We've also had to replace the headlights regularly.
    I realize it costs money to maintain any car (especially a modern, computerized one), and I'm glad the warranty covered the transmission, but I drove a little Dodge import for 13 years without paying out this kind of money. We were thinking of buying another Sonata when this hits 100,000 miles, but now we're not so sure. Anyway, if any of you know the answer to my question about the 75,000 mile scheduled maintenance, I would appreciate your advice.
    Thanks!
  • ray_h1ray_h1 Posts: 1,134
    I think you really need delve into your vehicle document portfolio that was placed in the glove compartment at delivery and read both your owner's manual and warranty supplement booklets regarding what is and is not covered. Mine (2003 Sonata) states that certain not-covered items will be covered if they have to be replaced during the repair of a covered item/assembly - you may be entitled to some unreimbursed expenses during the trannie exchange. You might need to contact the Hyundai National Consumer Assistance Center for help in obtaining reimbursement from the servicing dealership after verifying with your warranty supplement booklet that you were improperly charged. As to the "75,000 mile" scheduled maintenance, look in your Owner's Manual. That's the ONLY definitive source for what is actually required to maintain your warranty rights. I find it continually perplexing that people allow themselves to be hoodwinked by unscrupulous dealership sales tactics with the monthly coupon mailings of makework service "specials" that have no basis in reality with what automakers require. (Hint: my '03 Sonata's manual lists ONE required service at 75,000 miles - replacing the serpentine accessory belt that drives the P.S. pump, A/C compressor, and alternator on the V6 motor. Hate to tell ya' this, but the only thing close to a "50,000 mile" scheduled maintenance in my '03 Sonata owner's manual is an inspection of that same serpentine drive belt at 52,500 miles - you could've done that yourself just by lifitng the hood and checking for cracking or separations in the belt. Betcha your owner's manual is identical or very similar on these periodic services...) You nice folks got ripped to the tune of $1,568.00, but I'll bet the cashier who processed your credit card was real polite, huh? Finally, free warranty repair work always has to be performed by a franchised Hyundai dealership service department. But, periodic routine procedures that you pay to have done can be performed by either the dealership or any independent shop you choose. Just keep the dated receipts as proof that the work was done. You can even perform routine maintenance yourself if you wish and not jeopardize your warranty rights as long as you keep receipts for materials - oil, filters, spark plugs, etc. and write a brief summary of what you did and date it as evidence that the required work was done on a timely basis. These rights are guaranteed under Federal law in the U.S. - the Magnuson-Moss Act of 1965 and administered by the Federal Trade Commission if a dealership attempts to bully you into believing otherwise. Your new vehicle 5/60 basic and 10/100 powertrain warranties were issued by Hyundai, NOT your dealership. Hyundai Motor America, not any dealership mailing or person, is the final word on warranty issues if there's a conflict with what the dealership tells you. Always make 'em show you in your owner's manual that the service is required. If your selling dealership refuses or can't do that, walk away and drive to another dealership - your selling dealer is not your friend

    (Now, gird up your loins, and go forth to do battle! ;))
  • I bought mine used (2002 in late 05). It came with the remainder of the warranty up to 60,000 mi. At 58,000 mi, 6mos after I bought it, it had problems starting. My boyfriend took it into the dealer for me for an unrelated electrical issue- which they corrected at no charge- and they said the fuel filter needed to be replaced. I figured no problem, I've changed those before. Well, I go to buy a filter, and it is ONLY sold as a fuel pump/filter combo. To top it off, it is located INSIDE the fuel tank. The part is $150 + $400 labor. I see this is recommended or scheduled maintenance at 50k odd miles. I've never come across something so simple made so difficult.....anyone have a suggestion? Should this have been covered under warranty?
  • Unfortunately, many manufacturers are placing their fuel pumps inside the tank to keep them running cool. It sounds like, based on what you stated, that the fuel filter is a part of the pump assembly. With Hyundai, and every other manufacturer not warranting normal maintenance items (and the fuel filter is a normal maintenance item), it sounds like you're about to spend $550.00 :cry:
  • AND not have to worry about the fuel pump going out.
  • fezzyfezzy Posts: 83
    I would check the fuel pressure prior to changing out the fuel pump and filter. Unless you are having fuel delivery issues I would not be in a hurry to change out the fuel pump and filter. Since this item is not like an air filter which you have to look at to see if it needs changing, you can have your fuel pump tested from the fuel rail or computer diagnostic.

    Yes, changing the filter is noted in the manual but due to stiff regulation of gas stations and refineries there is a slight chance of getting trash into your fuel system. Depending on where you live most stations have/are now required to have a special tanks in the ground that also uses filters in order to prevent spills and waste (contamination). And because gas is normally transported and delivered using a sealed delivery method there is a small chance of contamination (trash) getting into the gas.

    This is only my opinion...
  • ray_h1ray_h1 Posts: 1,134
    )) "...they said the fuel filter needed to be replaced. I figured no problem, I've changed those before. Well, I go to buy a filter, and it is ONLY sold as a fuel pump/filter combo. To top it off, it is located INSIDE the fuel tank." ((

    Filters (any type) are considered routine replacement items, so are not covered after the first year or 12,000 miles of operation. My owner's manual states that the fuel filter is to be replaced at 52,500 miles, so yours went a bit above and beyond the call of duty. According to the 2003 Sonata Shop Manual I own, 6 cylinder models have an in-tank, coarse strainer and a chassis-mounted fine debris filter mounted just forward of the fuel tank on the driver's side of the car. Look for a cylindrically shapped device roughly 3" in diameter and 3 1/2" - 4" (my best guess on the dimensions from looking at the diagram) in length with threaded fittings at either end. The shop manual is unclear whether this physical arrangement applies to our generation 4 cylinder Sonata models. If your car is a 4 cylinder model, the fine filter may, indeed, be mounted inside the tank.
  • I was in the habit of changing my fuel filter every 30,000 miles on my '99 GL. At 30,000 miles I asked my local dealer service manager about replacing the fuel filter on my '03 LX. I was told that, because it is located in the fuel tank, is not designed to be changed unless there is a problem. It's nice to work with a dealer's service department that is honest and not looking to pad their pocketbook at my expense.
  • I had trouble with my car and took it to a private mechanic. I called Hyundai Corp. and they said I could have taken my car to any dealership. So I think you're being jerked around and don't want to by from that dealership. You might want to report them to Hyundai Corp.
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