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Hyundai Maintenance Policy and Service Experiences

2

Comments

  • Exactly...IF you bought an extended warranty.........
  • We are the original owners of a 2000 Sonata. We've complied with all required maintenance to maintain the warranty, but it the last "scheduled maintenance" at 50,000 miles cost $1568 at the dealer. My question is whether I have to have this scheduled maintenance done at the dealer or can I go to a trusted mechanic (who may charge less)? How can I find out what Hyundai requires be done for the 75,000 mile checkup?
    By-the-way, the transmission failed at 69,906 miles and was replaced by Hyundai, but we had to pay $1085 for a "transmission control module, Bank 1 sensor, 1 oxygen sensor" and labor to install them. The dealer said these weren't covered by the drive train warranty. We've also had to replace the headlights regularly.
    I realize it costs money to maintain any car (especially a modern, computerized one), and I'm glad the warranty covered the transmission, but I drove a little Dodge import for 13 years without paying out this kind of money. We were thinking of buying another Sonata when this hits 100,000 miles, but now we're not so sure. Anyway, if any of you know the answer to my question about the 75,000 mile scheduled maintenance, I would appreciate your advice.
    Thanks!
  • ray_h1ray_h1 Posts: 1,134
    I think you really need delve into your vehicle document portfolio that was placed in the glove compartment at delivery and read both your owner's manual and warranty supplement booklets regarding what is and is not covered. Mine (2003 Sonata) states that certain not-covered items will be covered if they have to be replaced during the repair of a covered item/assembly - you may be entitled to some unreimbursed expenses during the trannie exchange. You might need to contact the Hyundai National Consumer Assistance Center for help in obtaining reimbursement from the servicing dealership after verifying with your warranty supplement booklet that you were improperly charged. As to the "75,000 mile" scheduled maintenance, look in your Owner's Manual. That's the ONLY definitive source for what is actually required to maintain your warranty rights. I find it continually perplexing that people allow themselves to be hoodwinked by unscrupulous dealership sales tactics with the monthly coupon mailings of makework service "specials" that have no basis in reality with what automakers require. (Hint: my '03 Sonata's manual lists ONE required service at 75,000 miles - replacing the serpentine accessory belt that drives the P.S. pump, A/C compressor, and alternator on the V6 motor. Hate to tell ya' this, but the only thing close to a "50,000 mile" scheduled maintenance in my '03 Sonata owner's manual is an inspection of that same serpentine drive belt at 52,500 miles - you could've done that yourself just by lifitng the hood and checking for cracking or separations in the belt. Betcha your owner's manual is identical or very similar on these periodic services...) You nice folks got ripped to the tune of $1,568.00, but I'll bet the cashier who processed your credit card was real polite, huh? Finally, free warranty repair work always has to be performed by a franchised Hyundai dealership service department. But, periodic routine procedures that you pay to have done can be performed by either the dealership or any independent shop you choose. Just keep the dated receipts as proof that the work was done. You can even perform routine maintenance yourself if you wish and not jeopardize your warranty rights as long as you keep receipts for materials - oil, filters, spark plugs, etc. and write a brief summary of what you did and date it as evidence that the required work was done on a timely basis. These rights are guaranteed under Federal law in the U.S. - the Magnuson-Moss Act of 1965 and administered by the Federal Trade Commission if a dealership attempts to bully you into believing otherwise. Your new vehicle 5/60 basic and 10/100 powertrain warranties were issued by Hyundai, NOT your dealership. Hyundai Motor America, not any dealership mailing or person, is the final word on warranty issues if there's a conflict with what the dealership tells you. Always make 'em show you in your owner's manual that the service is required. If your selling dealership refuses or can't do that, walk away and drive to another dealership - your selling dealer is not your friend

    (Now, gird up your loins, and go forth to do battle! ;))
  • I bought mine used (2002 in late 05). It came with the remainder of the warranty up to 60,000 mi. At 58,000 mi, 6mos after I bought it, it had problems starting. My boyfriend took it into the dealer for me for an unrelated electrical issue- which they corrected at no charge- and they said the fuel filter needed to be replaced. I figured no problem, I've changed those before. Well, I go to buy a filter, and it is ONLY sold as a fuel pump/filter combo. To top it off, it is located INSIDE the fuel tank. The part is $150 + $400 labor. I see this is recommended or scheduled maintenance at 50k odd miles. I've never come across something so simple made so difficult.....anyone have a suggestion? Should this have been covered under warranty?
  • Unfortunately, many manufacturers are placing their fuel pumps inside the tank to keep them running cool. It sounds like, based on what you stated, that the fuel filter is a part of the pump assembly. With Hyundai, and every other manufacturer not warranting normal maintenance items (and the fuel filter is a normal maintenance item), it sounds like you're about to spend $550.00 :cry:
  • AND not have to worry about the fuel pump going out.
  • fezzyfezzy Posts: 83
    I would check the fuel pressure prior to changing out the fuel pump and filter. Unless you are having fuel delivery issues I would not be in a hurry to change out the fuel pump and filter. Since this item is not like an air filter which you have to look at to see if it needs changing, you can have your fuel pump tested from the fuel rail or computer diagnostic.

    Yes, changing the filter is noted in the manual but due to stiff regulation of gas stations and refineries there is a slight chance of getting trash into your fuel system. Depending on where you live most stations have/are now required to have a special tanks in the ground that also uses filters in order to prevent spills and waste (contamination). And because gas is normally transported and delivered using a sealed delivery method there is a small chance of contamination (trash) getting into the gas.

    This is only my opinion...
  • ray_h1ray_h1 Posts: 1,134
    )) "...they said the fuel filter needed to be replaced. I figured no problem, I've changed those before. Well, I go to buy a filter, and it is ONLY sold as a fuel pump/filter combo. To top it off, it is located INSIDE the fuel tank." ((

    Filters (any type) are considered routine replacement items, so are not covered after the first year or 12,000 miles of operation. My owner's manual states that the fuel filter is to be replaced at 52,500 miles, so yours went a bit above and beyond the call of duty. According to the 2003 Sonata Shop Manual I own, 6 cylinder models have an in-tank, coarse strainer and a chassis-mounted fine debris filter mounted just forward of the fuel tank on the driver's side of the car. Look for a cylindrically shapped device roughly 3" in diameter and 3 1/2" - 4" (my best guess on the dimensions from looking at the diagram) in length with threaded fittings at either end. The shop manual is unclear whether this physical arrangement applies to our generation 4 cylinder Sonata models. If your car is a 4 cylinder model, the fine filter may, indeed, be mounted inside the tank.
  • I was in the habit of changing my fuel filter every 30,000 miles on my '99 GL. At 30,000 miles I asked my local dealer service manager about replacing the fuel filter on my '03 LX. I was told that, because it is located in the fuel tank, is not designed to be changed unless there is a problem. It's nice to work with a dealer's service department that is honest and not looking to pad their pocketbook at my expense.
  • I had trouble with my car and took it to a private mechanic. I called Hyundai Corp. and they said I could have taken my car to any dealership. So I think you're being jerked around and don't want to by from that dealership. You might want to report them to Hyundai Corp.
  • This is my first experience with Hyundai. I bought a Sonata Limited V6 with nav a month ago. I have experinced some initial issues which I have detialed in another post. It's not so much that issues that bothers me. its the service experience that has concerned me.

    I wanted to involve my salesperson, since it involved initial quality issues. It took 6 voicemails over the course of a week just to schedule an appointment. It seems that once I made the purchase, their involvement was over. Now that I have made the appointment, I have had to reschedule, since a loaner car would not be available.

    I am hoping that this is not indicative of Hyundai service in general.

    Does anyone else have any noteworthy experiences with their dealer? Either good or bad.
  • retsabretsab Posts: 10
    I purchased a new GLS 4cyl and had difficulties the first two days with shift lock release on the transmission. The car ended up at the dealership for 32 days, difficul diagnosis and time required in obtaining parts from S. Korea. Just received word that through BBB Lemon Law procedure that I would be supplied a replacement vehicle, which is to arrive in a few days, almost 4 months since I took ownership. Throughout the month of diagnosis and repair and a few return trips for other issue, I could not have been happier with the treatment I received at the Shults Hyundai dealership in Jamestown,NY. They initially had difficulty with the problem as I described it, until they recreated the situation, overnight time period, and experienced the same problem. The service writers, service manager, and mechanics seemed to take an interest in my problem and seemed to go the "extra mile" to make the best of a poor situation by obtaining loaner vehicles ( 4 over the month long situation) quickly, giving me updates and detailed explanations of the steps and difficulties they were having. The only problem, the first day they came to my home with a replacement vehicle and took my car, then returned it six hours later "all fixed". For this "repair" there was no work order writen, which came up at the Lemon Law procedure, it did not impact the result as the determining factor was the excess of 30 days out of service. A Word to the wise, Document everything in the beginning!
  • psu621psu621 Posts: 1
    Newbie here. Appreciate any advice.Should the spark plugs on a 2006 Sonata V6 39,000miles,be covered under the factory warranty?I know they are a "wear item" but are fouled due to a coil pack problem.I was getting a CEL light every so often for the last few months. After repeated trips to the dealership they finally diagnose the problem P0300 code as a random misfire and replaced the coil pack.My position is the plugs are fouled due to this problem and should also be replaced under warranty. Thanks for any help.
  • backybacky Twin CitiesPosts: 18,682
    Since the plugs were likely fouled by a problem covered under warranty, I think it's reasonable that the plugs be covered also. What did your dealer say about it? If they say "no", you can take it up the chain to the Hyundai factory rep (dealer can get you in touch with them) or call Hyundai Customer Service about it.
  • LASHAWNLASHAWN Posts: 303
    Spark plugs should be covered also. It's not really a wear item anyway since they are supposed to be guaranteed to last up to 100k miles. In any case, when you replace the coil pack the rule of thumb is to replace the spark plugs also due to coil pack causing misfire. Report them if they don't replace them.
  • backybacky Twin CitiesPosts: 18,682
    Spark plugs ARE a wear item and are not "guaranteed" to last 100k miles. They are certainly not under warranty for 100k miles.
  • newowner10newowner10 Posts: 227
    Once the plug fires it will clean it self and be as good as it was before the misfire occurred
  • jamesw1971jamesw1971 Posts: 2
    I'm on active duty in the military, I bought my 2003 Hyundai Sonota at Earnhardt Dodge/Hyundai dealership in Phoenix, AZ and my stepson crashed it into a wall in 2004. The entire front end of the vehicle was smashed in clear back to the windshield.
    We were told by our Statefarm rep that the car was $50 short of being totaled and that they would pay for it to be repaired as long as we had it fixed at the body shop located either next to or on the dealerships lot (can't remember if it was part of the dealership or not but it was on the same lot)
    It took 3 months to repair, this after we were told it would only take 1 month.
    2 months after we got the car back the molding that holds the windshield in place came apart on the expressway and we had to have it fixed.
    1 year after the initial repair the car wouldn't start. It could not be jumped and had no charge to the ignition system.
    We were told that the aftermarket anti-theft system the dealership had installed was locking out the ignition system and that the dealership disabled the anti-theft system to fix it.
    I was transferred to a new base in Texas and approximately 1 year later the car wouldn't start again. We had the car towed to Star Dodge/Hyundai in Abilene, Texas.
    We were told there was a crankshaft position sensor circuit bad and that it wasn't covered under the original insurance claim from the crash and we had to pay approximately $500 to have it repaired. The car did this a couple times while stationed in Texas, once we were told it was a battery problem (not covered under insurance).
    A couple years went by, we were transferred again and ended up in Illinois where the car refused to start again. I attempted to get it towed but no longer had insurance with Statefarm and they refused to tow it as did Hyundai as it was past the 5 year warranty towing insurance they had initially provided.
    I waited 24 hours and the car started up on its own and I let it go, thinking it was a fluke, and the car was fine for 1 year without ignition problems.
    1 month ago the car wouldn't start again, I waited a few hours and it started up just fine, but this time repeated the process over the course of several days and I was able to drive it to Brown and Brown Hyundai dealership in Bourbonnais, Illinois. Similar to all the other cases it would be running fine, I would stop for gas or to go into the store and it would not crank when I tried to start it again. Each time I'd wait a couple hours and it would start just fine.
    The check engine light would come on and the same code keeps coming out P0335 for a crankshaft position sensor A circuit. The same sensor which was replaced for $500 when I was in Texas in 2007. The same sensor I was told would fix the problem of the car just deciding to not start after changing the battery and disabling the antitheft system didn't fix the original problem.
    The only other major problem I have had with the car is the radio will be turned off, I will hit a bump and it will turn on on its own. Or I will be listening to the radio, hit a bump and it will swap to the CD on its own. I noticed in other complaints that there have been a lot of issues with Sonata radios doing this, at first I thought it was connected to the crash but I think I might just have one of them defectively designed radios.
    There is a recall for the door handles which have the metal covering coming apart and cutting my hands and the wheel well covers which have come apart and have rubbed on my tires. I was driving to work one day and the covers just came apart and were rubbing really hard on the tires, I had to cut the covers away on one side because they were so defective and destroying the tire. Both the door handles and wheel well covers are supposed to be covered under different recalls but I haven't heard anything from the dealership on them fixing them.
    The current dealership representatives name is Mr. Miles, he refuses to speak with me. He told me he thought I was blaming him for all the past problems with the car and I attempted to explain that I blamed Hyundai and my Insurance Company and it didn't have anything to do with him. This guy told me I needed to treat him with more respect and he hung up on me. I neither cursed or yelled at him and yet he won't talk to me on the phone and my car is sitting in his shop with no work being done to it. All I wanted was for the dealership to look further than just the sensor in trying to troubleshoot this problem, maybe do some wire tests or something but they refused saying their technician didn't want to get that far into it.
    Statefarm refuses to pay for the repairs even though I have attempted to argue the point that there is some serious wiring issues at play here, more than likely directly connected to the crash 6 years ago since the car has had a consistent track record of refusing to start for no reason, then starting up after only a few hours with no maintenance actually having been performed to the car.
    The current fixes for the car not starting have been
    1. Disabled antitheft system
    2. Replaced battery
    3. Replaced crankshaft position sensor
    4. Or no repair, the car just decides to work after sitting for a couple hours???

    Now Brown and Brown Hyundai wants me to pay $600 to $700 to replace the same crankshaft sensor which was replaced when I was told would fix the ignition problem 3 years ago.
    Am I expected to pay Hyundai $600 plus dollars every year to two years replacing this same sensor because they refuse to diagnose the most probable wiring problem in the engine compartment? They have not troubleshot the wiring because they have said the computer gave a code for the sensor and that is all they are going to replace. I asked if they had access to maintenance records from the repair done in Texas and was told that Hyundai does not have a central database, save for warranty work and these repairs were not covered under warranty. They did nothing to attempt to verify the repair I had had done previously on the same sensor. This is how I'm treated being on active duty in the military and have to deal with mulitple dealerships in several states with a problematic car.
    I was an aircraft mechanic for the first 15 years I was in the military and I am confident there is a wiring problem associated with this issue that is not being addressed. Statefarm should have demanded it was repaired from the getgo and Hyundai should be honoring the repair work they did in Texas instead of telling me I have to pay $600 more dollars to replace the same sensor AGAIN.
    I won't even comment on the treatment I have received from the service department at Brown and Brown Hyundai. Respect is something that is earned and the way they have treated me and my family is not deserving.
  • rick7739rick7739 Posts: 1
    Somewhat similar warranty question. I am on a lengthy work assignment in a state
    other than where I purchased my Sonata ( new ). I have 22,000 miles on the vehicle, so I took it to a Hyundai Dealer since the maintenance manual calls for an oil change, inspection and tire rotation. The dealer called advising me to get a power steering flush and a fuel system flush as well as a front end alignment. I understand the many factors that could dictate the need for a front end alignment,
    but a power steering and fuel system flush at 22,000 miles ? I said no, thinking that service would be more appropriaye at the 30,000 interval. Now I'm second guessing.
  • LASHAWNLASHAWN Posts: 303
    Those are just preventive maintenance services that the dealer is selling you. I work at a dealer and we usually don't recommend those until the vehicle's 30k mile service interval. You can wait until then, it's something that won't void your warranty if you don't have performed.
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