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Jeep Compass Problems and Solutions

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  • Well, so far so good. I took it to the dealer several weeks ago (Jan10th). I was leaving the parking lot and as I drove past the service entrance, more water came out!!!! I called the Service Manager out and showed it to him. He contacted the 'water expert' and they said that it was most likely 'left over' from their before and after testing...?? We've had several rains since then and except for that last incident, I've had none since. Doesn't mean it won't happen again... Let me know what Chrysler replies.....

    On another note, does anyone also have an issue with the back hatch sounding as if it is open when driving over bumps/potholes? I can swear that it sounds as though the hatch is not closed right, even thought it is.... Another 'design flaw'?? thx, --ja
  • faroutfarout Posts: 1,609
    The latch is not adjusted correctly. Take it to the dealers body shop and tell them what is going on. If they agree is needs adjusting have them call the service manager. That should solve your problem. How about wind noise, do you have any? If so this is the time to bring this up as well.

    farout
  • Hmm... Seems to be fine when I try and pull the hatch up from the outside. It's not loose-feeling at all and it's as though nothing is wrong. I will definitely have them check that at my next scheduled service, though. Thanks for the tip.....

    As for wind noise, I really haven't noticed any. This is such an improved area, since I traded in my '98 Cherokee SE in on the Compass. Can't complain about that. I guess suspect gas mileage, leaking lights and bad hatch latch is enough to complain about. thx, --ja
  • We have a 2007 Jeep Compass with a sun roof. We initially had problems with the sunroof seal, but now it's the roof. A few weeks ago we were driving in the rain and water started pouring out of the pilot lights. We called our dealer and brought the car in. They kept it for a few days.

    They initially thought it was the tubing because there is a recall on it or something like that but it wasn't. They had to reseal the entire roof of the car.

    Well...wouldn't you know that today it starts to rain and water is pouring in the car again. Not happy about this at all.

    The car was purchased 2/17/07 and has 17,000 miles on it now. We aren't sure what out options are but we are getting pretty sick of bringing it into the dealer which is 45 mintues away.

    Think we have an options?
  • cmhj2000cmhj2000 Posts: 182
    Depending on where you live, your states lemon law might come into effect at some point.
  • johnnyacjohnnyac Posts: 5
    Well, the leak is back. Just a few months from the last service on it, where I was promised it was fixed, I had water pouring from the map lights today. I spoke directly to the Service Manager as well as the Dealership Manager, who had never heard about my issue before. They will be discussing this with the 'water specialist'. In any event, being that there are no guarantees that this is going to be corrected I am going to push to get out of owning this vehicle.

    In addition, for the other issue I reported with the back hatch. According to the service writer, the latch was okay but they found a service update on the rubber bumpers which press against the hatch. They needed to be upgraded and ordered them for me. Have not gotten a call as of yet, since mid-March, that they are in....
  • faroutfarout Posts: 1,609
    We had a 2007 Compass 4x4 and we had it from April 3,2003and traded it in on August 31, 2007. We got a 2007 Pacifica AWD Touring. Believe it or not we get better MPG with it than the gutless Compass. We got to the point that it was just transportation form point A to B. We were very shocked at the poor mpg 22 and once in a while 23, and that sucked. I hated the cheap hard plastic that had sharp edges, and it fit together like a it was an after thought. We paid $24,500 for that Compass, and yes we had 10,000 miles on it and we have a dead horse we are paying for, but the Pacifica is a dream, and the comfort and the hreat mpg is worth it!
    Tell the Service manager and the Dea;ership manager you want the Zone Rep ca;lled and you want a buy back, and maybe you can more into sonething that is a better fit for you.

    farout
  • jeep1717jeep1717 Posts: 6
    Our leaking has stopped although the final time they fixed it at Tarbox Jeep, they cut the rear windsheild fluid line, so it shot into the car. But the leaking map lights are fixed for the time being. We called Chrysler and filed a claim, they do an investigation. We were told that if there is another incident within this issue then they will step in. That would make the 3rd time with the same issue. I would recommend calling them. We have had it with this car. Still waiting for the service manager to call us back with an upgrade to a warranty.
  • cinglemomcinglemom Posts: 49
    Can you give me a website where "Chrysler just announced that the Compass, Patriot and the Caliber are being refreshed ASAP because of "cheap interior materials" and they are lowering the price of all three!" I would really like to bring this to their attention when they read my letter complaining to them
  • johnnyacjohnnyac Posts: 5
    Hi Folks,
    Well, after having the water expert look at the leak again, they determined that the gasket on the sunroof needed to be replaced. So, after my fourth trip there, it has been replaced. The proof will be when I head home today and see how much rain has gotten in today (lots of rain in New Jersey today) If I see any hint of water, that is it, they need to take action. They also finally replaced the rubber bumpers that hold the rear hatch. Seems to be better as I don't hear any banging as of yet when going over bumps. I am curious to see what refreshing they will do... --ja
  • aloeseraloeser Posts: 2
    Hello,
    Just wondering if anyone else is having a problem with there factory antenna mast mounting point being weak and cracking the body piant? Mine started having problems some time ago. The mast mounting point sheet metal needs to be renforced ? If so is Chrysler offering a fix?
    Thanks, Alex :(
  • aloeseraloeser Posts: 2
    Hello again,
    Just wonding if anyone else has had a problem with the gas filler neck mounting just behind the filler door? Mine has fallen away from the body panel twice and is on it's way back to the dealer today. Are they not fixing this properly? Or is it a bad design?
    Thanks, Alex :( :(
  • stater09stater09 Posts: 4
    I read somewhere that Chrysler has discontinued their "friends and extended family" discount; however, that employees can still help to get the cost down to invoice cost. Can someone explain this to me, or better yet, be the one to help out a college student in getting a new car!

    Thanks
  • observer22observer22 Posts: 41
    Please check the Jeep Patriot section there is a recent post listing the specific interior improvements for 2009 Compass/Patriot.

    The new Chrysler team is supposed to be either improving the Sebring/Avenger or speeding up its replacement.
  • Looks like I got a CD stuck in dash player. When I press eject just says wait..twice then it says Err.. Anybody out there with some help???Factory radio REF
  • We actually had two CDs stuck in the player of our Jeep Compass 2007. We used two butter knives to get it out. We put one under the cd and one on top of the cd and then pulled, it took two of us, but it worked. Just make sure you grab it or it goes right back in. Hope that helps. Everything works great now.
  • So we went back to good old Tarbox Jeep in North Kingstown RI on Saturday of this past weekend due to LEAKING MAP LIGHTS...AGAIN!! This is the 4th time they have leaked, on top of all the other issues that we have had.

    I called Chrysler, as they told me to if we had the issue again. After speaking with someone in India who wanted to tell me I had free road side assistance for 10 minutes, I asked to be escalated to Corporate. The customer service was less than helpful. They said they would put a note and escalate it but I had to bring it in for them to fix it. Now, I am not a mechanic or a design engineer, but I am thinking that if it could be fixed, it would be by now.

    So, we drove 120 miles home from New Hamshire to bring the car in on Saturday morning. (I wish I got paid for all the time, gas and energy I had to put into this), I overhear the service manager when he comes in say that "this car is just ONE BIG PROBLEM"...no kidding!! So, they look at the Compass and they can't "recreate" the symptoms by throwing buckets of water on it, but they do see the water in the map lights. The Service Manager tells me that they are not going to attempt to fix it but that he has placed a call to his DM and will call me on Monday. Well, it's Monday and I still haven't heard from him. It's raining again in RI, so we haven't drove it for fear of the waterfall in the car. Oh yah, and I haven't heard from him yet!

    If they do not offer to replace it...with a different model of course, then we are going to file a Lemon Law claim.

    Just to recap these are the issues we have had:
    Car purchase 2/2007
    Sunroof Seal not properly "sealed" - June 2007
    Leaking Map Lights - February 4, 2008
    Leaking Map Lights - February 13, 2008
    Windshield Wipers replaced - February 2008
    Leaking Map Lights - March 2008
    Cut Rear Washer fluid line (Service caused Issue) - March 08
    Grease Stained Headliner (Service caused Issue) - March 08
    Positive Battery Lead not connected to battery (Service caused Issue) - March 08
    Windshield Wipers replaced - March 08
    Leaking Map Lights - August 2008

    You be the judge.
  • I have a 07 and that same problem going up the Auto Road on Mt Washington. My dealer was clueless also.
  • If your car is brand new, I would bring it in the required amount of times so that you can claim the Lemon Law. It is a problem that Chrysler/Jeep does not know how to fix.
  • Hi John,
    It looks like I am following in your footsteps. At 16,000 miles I have noticed my first water leak. My jeep is scheduled for service on Tuesday, keep you posted.
    Scepter2112
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