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Customer Service: The good, the bad and the ugly!

tidestertidester Posts: 10,110
Everyone has a story to tell about customer service whether you're on the giving end or the receiving end. Whichever side you're on the experience can be satisfying, a nightmare or downright nasty.

Share your automotove customer service stories here!

tidester, host
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Comments

  • fish8fish8 Posts: 2,282
    I'm not sure which story to share first...maybe it will be the one where I got my car back after it was in for service and my vehicle was filthy with grease stains on the seats, steering wheel and door or maybe the one where they said it would take less than an hour to finish servicing my car and after 3 hours it was still no where in sight. How about the visit where the dealer was trying to locate a rattle in the dash and I get my car back with pieces of my dash cracked, screws missing and tools still laying on the passenger floor board...oh yeah and they had backed my car into a pole causing damage (which they did end up fixing).

    Where do I start with all my stories......
  • tidestertidester Posts: 10,110
    Where do I start with all my stories......

    You just did! Now it's only a matter of filling in the details for us. :)

    tidester, host
  • au1994au1994 Posts: 732
    Let's see...here's one automotive related:

    several years ago, took my Chevy Beretta in for an oil change/tire rotation. Walked away to run an errand nearby, came back saw the car was outside, was told it was ready, paid and went to leave. Now the Chevy was a disc/drum set up on the brakes and of course the discs up front leave the tell tale dust on the rims. So what do I see when I get to the car? Yep, dusty front wheels. Back inside I go. Long story short, guys swears the tires were rotated "says so on the work order". I walk him out and ask him to explain the brake dust. No answer. Stick his hand outt for the keys, does the tire rotation without a word. No "sorry", no nothing.

    2013 335i Sport Line Alpine White over Coral Red w/Black Trim

    2005 330cic ZHP Monaco Blue over Natural Brown w/Black Trim

  • user777user777 Posts: 3,341
    and I wait about a month. come to pick it up once it's finally ready, and it's been hit in the collision shop's parking lot.

    the expression on the collision shop manager's face was priceless.

    luckily it was minor and taken care of quickly.
  • mikefm58mikefm58 Posts: 2,882
    Your story reminds me of a co-worker at my old job. He would always "pre-mark" his tires when he took his car in for tire rotation, claims he's been burned before by them not doing the work.
  • tidestertidester Posts: 10,110
    That begs the question: Are those clowns still in business? :)

    tidester, host
  • oldcemoldcem Posts: 309
    About 12 months ago, I took my 05 Sebring to the dealer and asked them about the loud whine the tranny was making at low speeds. They assured me that everything was fine - stating they all do that. 6 months later, the tranny failed and needed to be rebuilt. The dealer loaned me a car, and, indicated I'd have my car back in a week. The week stretched to 3 weeks - supposedly the tranny man was out with a health problem. When I finally got the car back, I noticed it was leaving large puddles of fluid underneath. Took the car back, and, the dealer had to replace both front diffential seals again. Got the car back and found that it was still had another leak, the front brakes were now warped from the wheels being overtorqued, and the air filter box was broken, and the heat shields on the engine were smashed. I contacted Chrysler on the toll free and filed a formal complaint against the dealer. Chrysler, in turn, had me take it to another dealer who fixed all the damage and tranny leaks in a competent manner. I have no idea how my original dealer stays in business, and, if Chysler doesn't rip down all the five star signs at this place - they're insane.

    Regards:
    Oldengineer
  • stickguystickguy Posts: 13,585
    So now I had to replace the pump just so I could get the truck running so I could figure out how to get it to shut off.

    2013 Acura RDX (wife's), 2007 Volvo S40 (when daughter lets me see it), 2000 Acura TL (formerly son's, now mine again), and new Jetta SE (son's first new car on his own dime!)

  • jipsterjipster Posts: 5,345
    I wonder if they'll put a block on me to keep me from writing long stories???

    Nahhhh....I'm still here. Good stories bigal, keep'em coming.
  • british_roverbritish_rover Posts: 8,476
    Geeze those aren't long. Now my stories are long. I could write some multi-part stories that would be two or three times as long as yours.

    It does make it easier to read if you break the stories into smaller paragraph fragments though.
  • tidestertidester Posts: 10,110
    I could write some multi-part stories ...

    Hmm ... would that be like customer service soaps?

    tidester, host
  • british_roverbritish_rover Posts: 8,476
    Basicly yeah.

    I have some multipart stories on the sales board that are basicly soaps. I think there are four on one customer alone who is just totally crazy.
  • tidestertidester Posts: 10,110
    We're all ears ... er ... uh ... eyes!

    tidester, host
  • stickguystickguy Posts: 13,585
    this goes back to the late 1980's, when I first moved to the Hila. region (from northern NJ). Anyway, I had a Mazda 323. Liked the car, but it had a problem with the clutch (it kept developing a bad shudder when it was cold). ANyway, I may have had it looked at once before I moved, but the problem became bad after the relo.

    So, it was still under warranty (I think the 24/24 powertrain piece), or at least I thought so. Anyway, I went to the dealer, and it front of a waiting room full of people, the service guy said too busy, since you didn't buy it here, won't look at it. But what really pushed my buttons was when he said that if it died and came in on a tow truck, he wouldn't let them put it on the ground!

    I ended up going off on the guy at least once. Somehow I ended up with the name of the zone service guy, and by chance he was there once at the same time as me, and he interceded and told them to replace whatever it needed.

    SOmetimes a raving lunatic in a crowded service waiting area does get attention!

    2013 Acura RDX (wife's), 2007 Volvo S40 (when daughter lets me see it), 2000 Acura TL (formerly son's, now mine again), and new Jetta SE (son's first new car on his own dime!)

  • tidestertidester Posts: 10,110
    since you didn't buy it here, won't look at it

    That's quite a welcoming committee! I hope you reported them to the Chamber of Commerce. :)

    tidester, host
  • stickguystickguy Posts: 13,585
    Hey, they aren't obligated, right?

    They were busy, since they were the only dealer in a large area of south Jersey at the time. The next closest dealer was either 45 miles North, or over the bridge in Phila., and not particularly convenient to get to.

    Besides, who is the C of C going to side with, some guy that lives in another town, or one of their biggest taxpayers??

    2013 Acura RDX (wife's), 2007 Volvo S40 (when daughter lets me see it), 2000 Acura TL (formerly son's, now mine again), and new Jetta SE (son's first new car on his own dime!)

  • jmonroejmonroe Pittsburgh areaPosts: 5,540
    Is this thread dead already?

    '09 Genesis V8 and '12 Legacy Limited 6 cyl

  • jipsterjipster Posts: 5,345
    Would this be a good time to start my "Kirby" thread over again? :P
  • qbrozenqbrozen Posts: 16,895
    Kirby? That's one of those pokemon characters, ain't it?

    j/k :)

    '13 Stang GT; '86 Benz 300E; '98 Volvo S70; '12 Leaf; '08 Town&Country

  • jmonroejmonroe Pittsburgh areaPosts: 5,540
    Would this be a good time to start my "Kirby" thread over again?

    You'll have to run this by tidester. He might not want to contaminate his new thread.

    jmonroe

    '09 Genesis V8 and '12 Legacy Limited 6 cyl

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