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Scion xB Windshield cracks



  • aathertonaatherton Posts: 617
    "... Scion... are now saying that it is a design "characteristic" that makes the car suseptible to cracks..."

    Sounds they are saying what many have said all along; that the body flexes and puts stress on the glass which cracks, often without needing a chip as a starting point.
    Who do you mean by "Scion". The dealer, or Scion's Goodwill Assist, or Scion Customer Experience, or who? Was this verbal or in writing? If written, can you scan the document to a file and post it?
  • I am still waiting to talk to the regional rep and the guy fianlly called me today... except he called our house phone and left a message. Grrrrr! Now I have to wait another day for him to call the right number. According to Scion Customer Experience, he is supposed to be contacting me to get the details of my problem (like it changed in the last week!) and set up an inspection at the dealer. I've already told them it was a rock chip, so I don't know why they are dragging this out so long. Oh well, I'm prepared to wait longer if Scion is going to pick up the bill for this one. I'll have to make sure to print up this forum before the inspection!

    While I'm waiting, I've started calling around and it seems that some auto glass shops have lifetime warranties on replacement windshields. It sounds like the shops that charge more offer these warranties but the discount shops don't. If I'm going to be stuck with having to pay to have my windshield replaced (over and over again?) this will likely be the route I choose. Liberty Mutual said that these warranties cover rock chips, but not intentional damage, like vandalism. I willl look into this matter further.
  • kjb2kjb2 Posts: 1
    I just got my xb on Tuesday and I love it. I am wondering about the extended warranties. What has been the experience of other folks with the warrant? So far the windshield is fine, but after reading these messages, I am getting worried. Thanks
  • If they won't cover the windshield on the factory warranty, I doubt the extended warranty will cover it either. I have never bought an extended warranty on a Toyota-made vehicle because they are so reliable.
  • My husband and I bought 2 2006 Scion xB's on the same day. We had them for approximately a month and they each had less than 3,000 miles on them. We went on vacation and left one of them in a park and ride at the airport. When we came back, we noticed a crack in the windshield exactly as you describe. It started at the top seam by the rear-view mirror, traveled down about 8-10 inches, then turned towards the passanger side. There had been no known trauma to it. We were about to call the insurance company to have it replaced, when 2 days later the other xB had the exact same crack, only in the opposite direction! I called the dealership and we took both vehicles to the service departement. The technician took a pen and ran it down the crack of the first one. He found some sort of "chip" that was not even apparent to the eye with his pen and stated this one had been hit by a rock. He ran his pen down the second one and said he could not find anything, but still insisted that although we had bought both cars the same day, and they both had the same crack within 2 days of each other, one was hit by a rock and one might not have been. Needless to say, I was livid at his suggestion. I insisted on speaking to a manager, but the service manager was on vacation. I had the manager of the dealership and one of the salesmen come out to look. Neither of them could see anything, but of course, it was not up to them; a Toyota rep had to look at them. They told us that they have never heard of any problems with windshields in this car! That was 2 weeks ago. We got a call from the service manager who said to bring them by in another week for him to look at them, so it does not appear they have even called a Toyota rep to see them yet. We are bringing them there today for him to look at and will write again when we have more news.
  • improvimprov Posts: 5
    That's amazing. I swear, I parked my car at work, after the day was over, I walked to my car, sat in it and immediately saw that it had the crack in it. There is definitely a problem that Toyota and Scion have to step up and admit to. This just can't be coincidental. I got ZERO satisfaction from the Toyota regional rep who looked at my car. He had made his decision on my windshield before even looking at it. He and the service manager, or customer service rep at the Beaman dealership here in Nashville kind of looked at each other and their expressions seemed to say "yep, just like we discussed beforehand, that is rock chip". The regional guy had his mind made up before I even showed up.

    Does anyone know any other Scion XB owners? Tell them about this board and have them post their experiences.

  • Hello,
    Has anyone with an xB windshield crack had a front strut bar
    brace in place. Toyota has a TRD brace that they sell for
    $195.00. If that would solve the flexing, they could fix this problem very cheaply and quick. Looking for answers.
  • I found this board by googling "scion xb windshield crack". You guessed it, I have a scion xb that I bought in April that developed a crack at the seam, right behind the rear view mirror, that goes down a little ways and then curves toward the drivers side. There are no impact marks anywhere. I've been puzzling over what could have caused it and have not called my dealer. I will now that I know it's a common problem.
  • This is Shawn and Becky, the owner of the 2 scion xB's with the same crack, updating our last comment. We took both cars to the dealership (Hurlbert Toyota in Stratham, NH) for the service manager to see. He said he had never heard of anything like this with this type of vehicle. (I had printed this forum for him to read.) He said he could not see any evidence of rock damage and immediately ordered 2 windshields to replace them at no charge. Although I don't think this will be the last time the windshield gets replaced in these vehicles, we at least had a good experience with our dealership and felt they stood behind their cars. Best of all, it does not appear we need to deal directly with Toyota because from what I have read here, no one seems to have had any luck with them. Good luck to the rest of you, you will need it!!
  • Just an FYI, our dealership said the windshield is not covered under warranty or the extended warranty.
  • The person at Liberty Mutual was misinformed. No one offers a warranty that covers rock chips. :mad:

    The regional rep contacted me and we talked in circles about how I was very unhappy about my 16 day old car having a split windshield after 1 rock hit in comparison to my 35 year old Datsun which has several pits but no cracks on the original factory windsheild, and the fact that no one warranties a windshield against damage from rocks. Eventually he offered to split the cost of a windshield with me in a show of good faith, but when I said I wanted to get one from an outside vendor, he changed the offer to half the cost of a non-Toyota windshield or a free Toyota windshield, but just this one time. Naturally, I took the option of the free Toyota glass. I suppose I could go to an outside vendor myself if the new one cracks from another chip. I'm not really happy about the result of this, since I'm right back where I started and it looks very likely that I may have to replace another windshield. Oh well, what's that saying? You can't look a gift horse in the mouth...

    So what am I supposed to do if I get another split? :confuse:
  • aathertonaatherton Posts: 617
    "Has anyone with an xB windshield crack had a front strut bar
    brace in place... If that would solve the flexing, they could fix this problem very cheaply and quick. Looking for answers."

    I asked that question on ScionLife last winter in a windshield crack thread, while waiting for my xB to arrive. No one answered. I put on a strut bar at 500 miles, expecting some handling difference, but felt nothing. I took it off at 5000 miles because it interferred with so many service items, and again felt no difference in handling. As to whether and how the strut bar could prevent window cracks, I don't know. In theory it keeps the strut towers from flexing and affecting the camber of the suspension. The towers can only flex under fast, hard, bumpy cornering. Some windshields are cracking spontaneously, with the car parked.
  • My wife and I bought an Xb Sept. 14, our first new car.

    It already has 2 cracks in the windshield.

    The first happened overnight. It runs straight down from the middle of the windshield and turns toward the passenger side just below the rearview mirror.

    I took the car into the dealer a couple of days later, and asked if they would replace it, as the crack happened overnight and my wife could remember nothing hitting the car.

    They ran a pen through the crack and when it caught on the tiniest of pits (I couldn't even feel it with my finger, only when it snagged my nail) said they wouldn't replace it.

    I chalked it up to dumb luck.

    Over the last weekend we went on our first trip in the car. We put about 350 miles on the car and on the way back. We were hit by some pebbles from a truck (not visible to the eye) and low and behold a second crack - it appeared a few minutes after the strike. It again starts at the top of the windshield and moves down in a little curve, but is not as big as the first. I can feel a tiny pit.

    I've had many cars and they have been hit by many things, the pebble that hit my xb was NOTHING! There is no way it should have cracked anything.

    I decided to do some looking tonight to see if anyone else has had similar problems. I almost wish I hadn't found anything, because then I would assume it was just bad luck.

    I no longer think that.

    I am going back to the dealer and I am gonna raise hell.

    I will let you know the result. :mad:
  • aathertonaatherton Posts: 617
    I think there must be some stress on the windshield to cause these cracks. Usually the dealer can find a pit in the crack with a fine ball point pen, establishing the orgin as an impact. However, the cracks are not happening at the time of impact, but appear during the next night or the next few days.
    Perhaps this is similar to the action of a glass cutter or tile cutter, where a mere surface scratch weakens the material which can then be split with a little pressure.
    Perhaps the large flat windshield is stressed by the light flimsy box body of the xB, and a rock chip becomes the surface imperfection that eventually allows the stress to crack the glass.
    In that case, the immediate cause may be the impact, but the ultimate cause is the design defect of that windshield in that body.
  • PF_FlyerPF_Flyer Pennsylvania Furnace, PAPosts: 5,854
    It does sound like the windshields are under stress. I bought a new pickup truck that had a cracked windshield when I was looking at it on the lot, and the dealer changed out the windshield for me. 10 days later, the windshield cracked with nothing having hit it. They replaced it again, and this replacement cracked the next day. Dealer said there obviously was some kind of stress, whether the frame was slightly out of shape or what, I have no idea. But I assume they either pulled and pushed on things to alleviate that stress, or somehow fractionally reduced the size of the next replacement glass to give it a little room. 150,000 miles later when I got rid of the truck, no leaks, no cracks, and plenty of impacts, both minor and semi-major along the way.

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  • Well, I took it to the dealer and he couldn't find any chip in the crack. Instead he points to a "chip" about two inches to the left of the crack and says that the "chip" caused the crack. I asked him how that could be since it wasn't even in the crack. He said that miniscule speck that we're calling a chip weakened the windshield so that it cracked. I asked him if he thought that was reasonable that a windshield would crack from something like that and he said "it happens." I gave him a printout of this board but he wouldn't read it. In the end I implied that he wasn't being honest and asked for the number to Toyota.

    So I got back home and started googling some more and I found out that the Honda Element had a similar problem a few years ago. There is a class action suit that is being settled now about it, apparently. I hope it doesn't come to that in our case. I hope they figure out how to fix it and issue a recall.
  • I saw this on the Element crack page freeduck posted
  • improvimprov Posts: 5
    Great find lsticky!!

    I'm going to call this number and lodge a complaint. I encourage all of you with the cracks to do the same. Maybe we can get these rascals to take a look at this issue. I resold some Japanese made materials in a previous job and you can bet that the good folks at Toyota are aware of this issue, now let's get them to admit that there is a problem.

    Thanks in advance to all of you for calling this number.
  • I opened a report and am supposed to hear back tomorrow.

    The rep I talked to was professional and courteous. We'll see if they make things right.
  • PF_FlyerPF_Flyer Pennsylvania Furnace, PAPosts: 5,854
    While I understand the frustration with this problem, the forums cannot be used to solicit participants in a legal action, so I've had to remove the postings that were taking us down that road.

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