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Toyota Sienna Sliding Door Problems



  • amyk5amyk5 Posts: 1
    Yeah solution from Toyota dealership was for me to take to a body shop. I starting having problems with my passenger sliding door within the first year. Several trips and my repair shop solution of "keep lubricated" and the door hasn't operated for over a year and a half. This week my passenger side manual rear door would not shut. Could not lock the car. There is one bolt left in the mechanism. Repair shop stated that they haven't seen anything like that and a body shop will have to repair. All this and my van was one that had the problem with the front door and the popping sound. Had to have it to a body shop where the had to re-weld. Normally that would mean it was fixed. I had to take it back 2 weeks later because that weld failed as well.
  • This sounds like the problem I had. Two of the three bolts on the rear latch of the sliding door had pulled through the sheet metal, preventing the rear part of the door from latching. I used two washers and slightly longer bolts. I left the piece of sheet metal that had pulled through in place to position the bolts. The order on the new bolts is, new washer (slightly bigger than the hole, small cone shaped washer that is actully the sheet metal that pulled through, and insert into hole. The threads start so deep inside the door that you will need longer bolts than what came with the car to accomodate the new washers. Even though I used hex head bolts (easier to get in), and the bolts stick out more than the original, there is room and they do not hit anything when the door closes. I did not weld anything and it just took a few minutes. The door works as well as new. Tools required: star screw driver to remove the orignal bolts and hex wrench set to install new bolts. Tools and part are available at most hardware stores. Since I had both tools, it was less than a $5 repair and stronger than the original.
  • preacher7preacher7 Posts: 1
    I have the same car and the same problem. I bought a packet of 4 flat washers for $1,49 and fixed it, at least for now!
    When you buy these metal washers get one with a slightly larger hole than the base of the screws but smaller than the head to resecure the screws to the inner part of the door. This will allow the tapered head to go deeper into the hinge attachement while keeping it from pulling through the skin of the car.
    My sliding door is working again but I have definitely been disappointed in the quality of the van doors and this 04 Sienna after owning 5 other Toyotas.
  • rthrouperthroupe Posts: 2
    there is a new technical service bullitin ( march 09) on the sliding door. The bulltin shows a new way to replace the cable and pulley without having to replace the motor. So now the price is 540 for the pulley and cable plus labor, of course I told the dealership they were rip off artists on a 40 dollar part.

    I also called the toyota national customer servive in CA and told them of the "safety" hazard and got them to reimburse half. Be sure to file a complaint with NHST
  • rthrouperthroupe Posts: 2
    what you described on the front door popping sound is the door welds which was part of a recall several years ago. check into that
  • Do you have any details on this technical service bulletin? I had my door fixed in April. I even spoke to Toyota Canada complaining about the $2,000 estimated repair bill. Neither the dealer, nor Toyota Canada mentioned anything about a less expensive way to repair the door. In the end, Toyota Canada refused to pay anything (even after this was my second door in 5 months). The best I could do was to negotiate a reduced rate with the dealer, which still came in at $1,800. If you have any details about this TSB, I'd love to go back to the dealer and to Toyota Canada and say that you should have been aware of this.
  • debitcashdebitcash Posts: 1
    2004 Toyota Sienna Sliding Door Cable. My door remained in the open position over the weekend and would not close. The manual override feature would not allow use to close the door. Cost to repair at the dealer is over $1,800. This is pretty sickening considering the van is only 5 years old. I think the quality of Toyota vehicles has gone downhill since the last one I owned. Tomorrow I am going to see the service manager at Bill Kidds Toyotal and "get all up in his grill"
  • kanukgirlkanukgirl Posts: 5
    Well, I can definitely understand your frustration as I went through the process not once, but twice! BEST thing to do, is to PLEASE call the Toyota Cust. Serv. number in my article and open a claim and add yourself to my claim. If we can RALLY we might get somewhere with our complaints ie: possible recall.

    Thanks for your reply.. good luck to you!
  • rnovakrnovak Posts: 3
    Two years ago I paid nearly $1,600 to replace the motor, etc. in my Sienna door once the cable broke, eventually paying an additional $200 to make the door manual after they could not get it to work properly. Like most of you, I kicked and screamed to no satisfaction. Three weeks ago the other sliding door's cable snapped and I asked the Toyota dealership if they can by-pass the motor replacement and simply make it a manual door. They said that it was not possible and indicated that I would need to pay another $1,600 for this door. Yesterday, I brought it to my local repair man just to see if he could fix it and what the cost would be. He called me to tell me that it was fixed and that it was no charge as all he did was cut the cable. When I picked it up, it opens and closes perfectly manually.
  • oncalldbaoncalldba Posts: 1

    Do you have details about new technical service bullitin ( march 09) on the sliding door?

    My 2004 Sienna LE has one power door. After reading this forum, I am operating the power door manually using manual override feature.
  • dtsohndtsohn Posts: 2
    My driver side sliding door is inoperable. In order to assure the safety of my children, I had no choice but to have the cable cut while I try to fund the replacement of the motor and cable. Subsequently, now none of my rear cabin interior lights are functioning at all. The passenger side door has the same symptoms and I fear it will likely fail very soon. Once put into manual mode, these doors require a strong adult to open them, and certainly cannot be operated by a child. This is most definitely a safety concern. If you have this same problem, please contact the NHTSA at 1-800-424-9393 and file a complaint. You can also do it at These doors also often close on my children even when not on an incline, which seems to be a common problem. I intend to pursue this vehemently, as I cannot afford $2300 x two broken doors on a vehicle with 70K miles on it. Come on Toyota, DO THE RIGHT THING, PLEASE.
  • bsaundbsaund Posts: 1
    Great Info. The door on my 2004 Sienna just stopped working tonight. I am taking the car to the dealer tommorow to get it checked out. I assume its the same problem. I will call cust service and list my complaint and hopefully work with the service manager to help me out...

    will let you know what happens
  • rkqrkq Posts: 1
    2005 Sienna with power sliding door issue The power sliding door does not move, whether open or closed, using either driver's ceiling button or the button on the door frame or the FOB. The motors hum and try to open/close the door but can't. I believe the door latch is not releasing the door, but once I delatch the door manually it starts working, Is it possible that the door lock actuator failed? how can I fix it?
  • ateixeiraateixeira Posts: 72,587
    Do you honestly think it's going to help your case to mistreat the service manager?

    You get more bees with honey.

    Report the problem to NHTSA's ODI and to Toyota corporate if you're not happy with the service you're getting. Getting all up in his grill will accomplish nothing, except maybe get them on the defensive, which will make them even less likely to help.
  • kanukgirlkanukgirl Posts: 5
    I totally agree that being aggressive wouldn't solve anything... which is why I felt I was getting "some" sympathy from Toyota when I plead my case. I really do hope that most people are able to deal with these issues in a cool and collected manner so that we're able to get them on our side.
  • vern54vern54 Posts: 3
    I have the same problem with my 04 Sienna. I was surprised at how many people are having the same problem. And those people are just the ones that take the time to do a little investigation after they find out what repairs cost. The biggest issue here is safety. I have discovered another safety problem which may prove to be even bigger than cabel and motor problems. The mechanicle part of the lock where It clamps the door to the door frame. The main part ( a "c" shaped clamp) that makes the connection to the door frame. It has a plastic coating on it that once it is worn or torn will let water and salt corrode the part from the inside out. This swells up the clamp which is sandwhiched between metel plates. Adding lubricant is false security. At any time the lock could bind and not allow it to be 100% secure. There are two of these clamps on each sliding door and one on each front door that can fail. (The ability of this plastic coating to fail and cause the locking mechanisum to bind up and NOT BE 100% LATCHED has happened to me. The numerous problems which I have also had with the cabels and sensors in these doors is not right and not safe for our children.. Please call Toyota and NHTSA 1-800-424-9393 and voice your concerns about these Sienna door issues. This is a very serious and dangerous manufacturing flaws and should be made right by Toyota.
  • I was at the toyota dealer to get my sliding door fixed this AM, and while i was waiting I checked online and found this forum. Therefore, I was not surprised when they called me in and told me $1200 to replace motor and a couple other doohickies. I said "can't you just cut the cable and make it into a manual door" (as I learned on a previous post)? They said "I don't know, we would have to take the door panels off and your probably looking at $400 to $600 in labor..." I left, unfullfilled and bummed. When I got home, I took a close look at the door, specifically the middle channel under the back windows and saw the cable that was the problem; it was slack and binding. I cut that cable with wire cutters front and back and now it slides perfectly as a manual door. 5 minutes! It's not as convenient, but I'm not paying $1200 just to press a button for something that will probably break again. I just wanted to post this to possibly save someone else the money.
  • dtsohndtsohn Posts: 2
    after you cut the cable, just use WD40 to lube the rollers on top and bottom and it will work well just like the old fashioned doors. I also spray WD40 on the rollers on my door that isn't broken yet to help save its life. We have turned off auto doors and use the one remaining working on only on special occasions. So glad I paid all of the extra money for automatic doors, aren't you?
  • ateixeiraateixeira Posts: 72,587
    The WD part of WD40 stands for water-displacing.

    It's a thin oil that is meant to penetrate.

    The problem I foresee is that it could actually remove longer-lasting grease from the rollers and over time could potentially only make the problem worse.

    WD40 is good for cleaning an area but it's not a long-lasting lubricant, in fact it may end up stripping off the lubricant the rollers need.
  • dunkin2dunkin2 Posts: 5
    Well both my doors on my 2005 Toyota Sienna isn't working. I bought extra care warranty which would of covered this estimated bill of $2800. but my warranty ended at 75,000. My vehicle has 27548 miles on it. Toyota isn't covering it. I insisted that this problem has been occuring for the last six months. I am mad, can't afford this, and my children will continue to climb in the hatch. Please help me with any advice. I will not be buying another Toyota if the doors don't work.
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