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Toyota Sienna Sliding Door Problems

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  • I am so frustrated with this car, specifically the doors. Every winter - frozen out of the car and my automatic door cable snapped and the dealer wants $2000 to repair a problem they should have recalled! I have a question for you, you state that a local mechanic fixed something on your door for you, what was it?
  • 12/14 early rainy morning, I dropped my daughter off at school, and when I tried to close the 2004 sienna power sliding door, it stopped half way. I got off the car tried to push it back manually, but suddenly the the door fell off the track and hit the car. OMG, big dent and scratches; I never scratched my car before. I called my husband and he asked me to drive back home w/ the door half way open. He found out the cable was broken and the remaining cable became locked, so the door would not close, so he grabbed the cutters and cut it. But we can't find our wire cutters and we had to use the garden cutters to cut it for long time. We called the dealer and took it there, they said it would cost $2000 to replace the cable and motor. We asked if we could change it to manual door instead of a power door, but they said they couldn't do it. After this incident, my husband said this is our last Toyota, and we will sell it after 1 or 2 yrs. Instead we will look for the Korean car; at least Korean cars have 10yrs warranty.
  • We use ours as a manual door now. Just disconnect everything and turn you slider off up front. I guess that is if you only have one electric slider.
    We are not happy with our Toyota either and will not buy another one.
    Supposeably they have fixed the problem. Obviously knowing that there was a issue in the first place. Our door stop working 2000 miles out of warranty and they would not fix it.
  • Slyons..... that sounds exactly like what happened with our door. Thank goodness I was in our driveway though. I had AAA tow the car to the dealers. They would do absolutely nothing for us. Considering all the other recalls on this (2004) vehicle, you'd think they'd want to fix the door. Families are the ones that buy the Siennas, and really like the automatic doors, right? Why piss off your best market target? We are looking at getting a Hyundai. If we go American we will go Ford. Best of luck to you all.
  • ateixeiraateixeira Posts: 72,587
    at least Korean cars have 10yrs warranty

    The powertrain warranty would not cover the door cable. A 2004 Kia's B2B warranty would have expired in 2008 or 2009, depending upon when you bought it.

    You may want to consider an extended warranty, just make sure it covers your door.
  • Our 2004 Sienna has had problems with inoperative left AND right doors at least four times each since we've owned the vehicle (new). Here are the list of problems we've had with these doors:

    Mar 04: Left siding door not opening (dealer fixed) (~ 20000 miles)
    Sept 14, 05: Right sliding door not opening, left sliding door intermittently not opening (dealer fixed)
    Sept 21, 05: Right sliding door not opening(dealer fixed - notice a week after previously brought in for SAME problem!)
    July 06: Right and left sliding doors not opening (dealer fixed)
    Feb 09: Right sliding door intermittent (dealer notes that latch needs replacing), left sliding door does not open at ALL
    Mar 09: right and left sliding doors not opening (dealer replaced both left and right door control assemblies)
    Dec 10: left and right sliding doors not opening, right power cable broke and right rear latch broken (dealer is going to fix but at an exorbitant cost of $1500!! I'm opting to do only the right side (for my family's safety) at a cost of ~ $850, which is outrageous given the fact that this has been an on-going problem since day-one with this vehicle! ~113000 miles)

    We've given up fixing the left door since they want about $800 just to replace the front and rear latches on this door (w/o labor)!
    I've also contacted Toyota Consumer affairs about this on-going problem and basically they will NOT do anything for us! Their 'explanation' was that it was fixed before under warranty so this latest occurrence is not covered (i.e. too bad, you're on your own!). Because of this response from Toyota this will be the LAST Toyota vehicle I purchase!

    I've also submitted complaints to NHTSA:
    ( https://www-odi.nhtsa.dot.gov/ivoq/ ) and suggest that others who have this problem do the same.
  • ateixeiraateixeira Posts: 72,587
    Good idea to complain to the ODI.
  • Well, I just experienced the same problem and my mechanic did diagnose it exactly as u did.

    The price however was $599 for just he part - I have 2005 Sienna XLE Limited.

    Was that your year and model? If u got it for $103.09, that was a great steal !
  • owegoowego Posts: 3
    I have a 2006 Sienna that had sticky side door latches (manual doors). Both doors were failing. The latches were failing due to dust in the latch at the back of the doors. I was able to flush them out with some WD 40 then re-lubed them (without removing them from the door). This took a few hours to diagnose and fix. The latches have been working ok for the last 9 months.
  • My manual sliding door would not unlatch. It was as if it was locked when it was not. I took it to the dealer and they said it would cost over $950.00 to fix. Meanwhile they said they could fix my driver side front door for free. I said, there's nothing wrong with that door and they said something on it had been recalled. I let them fix it and then it got stuck shut and I couldn't get out that door either! So I had to climb over the passenger seat! That happened two more times after they "fixed" it. I couldn't afford to fix THE SLIDING DOOR it so I lived with three doors. Then the other sliding door started to stick and I took it to my regular mechanic who got the part (a small latch like piece) and replaced it for less than $350.00. He said the original piece was plastic (the one that went bad) and the replacement was metal. Obviously the dealer is gouging people if the mechanic could do it for 1/3 the price! Obviously the part was inferior. Toyota has gone down the tubes trying to cut corners and ending up alienating their customers. I won't buy a Toyota again after their customer service dept got an "F" in my book. They used to send surveys after you got service. They quit sending me any because I had nothing positive to say about them. I reported it to the attorney general but nothing ame of it. It seems obvious it is a defect if you read these forums.
  • TOTALLY AGREE! they should have been recalled. Mine also freeze shut every time the temp is below freezing. POOR QUALITY! WON"T BUY ANOTHER!
  • jabba3jabba3 Posts: 1
    Both of my doors are defective. They won't close without manual effort. I had one close on me because it doesn't stay in the open position at times. I had to fight it off because it did not detect the resistance. It would have caused real injury had it done that to my 3 year old. I notified toyota and they referred me to the dealer. Dealer said 900 per door. I think we're looking at a class action lawsuit, but I am getting rid of the piece of crap. Paid 37k for it in 2005. Carmax quoted me yeaterday, with the door issues, it is worth abut 9k. Hello Honda.
  • avery1avery1 Posts: 372
    I have been following this thread because I have a 2006 Sienna. I've seen the problems creep up so that now I am seeing 2005 and a couple of 2006 Siennas with problems. I am holding my breath. I assume Toyota follows these discussions so this is for you. I also own a Lexus RX300 which had a transmission go out at 140,000 miles and a likely engine "gelling" issue now surfacing at 167,000. They did extend the warranty for the engine gelling problem but I am now past that extension. I cannot believe how this company has tried to avoid taking responsibility for problems. I am in the market to replace my Lexus and Toyota/Lexus are not even being considered. I will never buy another Toyota/Lexus again and will certainly not recomment them to friends and family.
  • ateixeiraateixeira Posts: 72,587
    If this were a Dodge Grand Caravan thread people would be high-fiving each other if their transmissions went 140,000 miles.
  • I doubt Toyota is following these discussions. They are really too big to care about 1 2004, maybe 2005 and 06, van series.
  • RE: Classs action suit: I'm in!
  • Both of my automatic sliding doors do not work. The Toyota dealer indicated that both actuator motors have to be replaced, which is quite costly. I have @84,000 miles on it, and can't afford to repair it or get a new car. Of course I didn't purchase the extended warranty given (what I thought then but not now) Toyota's reputation. I'm very concerned about the automatic doors not working, as my kids have a hard time manually using the doors. God forbid we get in an accident and they can't get out. It looks like a lot of people are having the same problem, so I contacted Toyota as the dealer couldn't do anything. According to Toyota, they won't pay for the repairs unless there is a recall. So, I filed my complaint with nthsa.gov and hope that if enough people log their complaints Toyota will be forced to pay for their defect. If anyone else has the same problem and/or knows of an inexpensive fix, please let me know.
  • The followup to my 1st post is that I was lucky to have an extended warranty. The previous owner had the foresight and money to buy an extended warranty.

    It was covered completely. But I was at 65k miles. I have 10k miles left of coverage - I hope the other door doesn't go bad after.
  • Have they given you a price for the actuator motors? I dont think these are the motors that shuttle the door. They are motors (actuators) that release the latch cables to allow the door motor to shuttle the door open. You might check an auto wrecker to see if you can find thses parts.
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