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Toyota Sienna Sliding Door Problems



  • ateixeiraateixeira Posts: 72,587
    Complain here, make it official:

    NHTSA looks for patterns of problems, if everyone complains, and there are enough people who do, Toyota will be forced to do something about it.
  • i have a 2005 sienna xle awd and the right slider broke and cost me 1,000 to get fixed and now the left side is beginning to do the same. called toyota to report issue and YES, the more calls they receive, the more likely it will become a recall and they will reimburse if you've already paid for the repair.
    call, call, call!!
  • Is there any way you can post or send me a copy of your invoice? I want to know what's involved part-wise and what the likelihood is that I can do the work myself.

    In the meantime I am putting in my complaint with Toyota!
  • My driver's side manual sliding door will not shut completely. I looked at the door open and the screws are not attached to the sheet metal and the mechanism is loose inside and I have to push it back in with my fingers in order for it to close at all. My light stays on indicating the door is open all the time. I am suppose to be getting a call back from Toyota it has been three days since they said they would call me.

    Does anyone have any diagrams of the door. I think it can be fixed with larger screws and washers. I am thinking of offering the job to someone off CL as I am a single mom that uses her van for driving kids home from school and I NEED both doors to work!
  • I think this is my exact problem. I am going to try and fix it myself as well.
    I am a lady, so bear with my questions...

    1) I remove the old screws with the star screw driver.
    2) take them to the hardware store and get three that are longer - How much longer?
    3)cone shaped washers vs flat washers. why wouldn't I use a flat washer?

    I am hoping for the best!
  • nana1427nana1427 Posts: 18
    Hello, Even if you do fix this yourself, keep after Toyota, let them know you have kids and the door is not safe for the kids. Toyota needs to recall this problem, there are too many of them!!! Hope this helps.
  • lookat1lookat1 Posts: 1
    Hi, I have been trying to find this part for my 2004 XLE Sienna. Left passenger power door stop sliding and got stuck. I ended up cutting the wire as we were in mall and cant return home with open door. Anyway, I have called toyota and they have given me a case #, but I dont think they intend to fix it. I was trying to find the part before I can try to fix it myself. Can anyone tell me if following part is what we need?
  • nana1427nana1427 Posts: 18
    Hi, I am glad you got in touch with Toyota, hopefully they will have a recall soon, this problem has shown up in thousands of Siennas, Toyota needs to correct it.

    The part is 85620-08061, according to a another person who had this problem, he said he said he fixed it himself for $103.00. He said to go to Tundra Solutions and follow the instructions. I went to the website and read about it, if I were a mechanic, I guess I could fix it, but I am not.

    Hope this helps. The best to you.
  • jjllcaljjllcal Posts: 31
    I am 90% sure you have to replace the entire assembly including the motors when the cable is cut. Toyota has made it so that you can not replace the cable by itself. My cable is fraying also. I think the cost of the automatic door assembly is more than 1000.00.

    I really hate toyota... used to be a toyota fan... not anymore.
    This van has so many little problem that will cost you $$$$ to fix.
    I just took mine to the dealer for oil change, they said the transmission oil is leaking, break fluid is leaking, gasket is leaking, power steering is leaking etc.
    It will cost me 6000 to fix this 2004 van. However, when i took it to an independent mechanic, he said it is just moistures, no big deal. Go figure out, i think they are just trying to scam the consumer.
    Oh, i have called the toyota customer service, NHTSA etc since 2007 when problems ( TOO MANY PROBLEM TO LIST) start surfacing ....

    None of them will help you.

  • kc5573kc5573 Posts: 2
    I have a 2005 sienna, and recently the passenger sliding door stopped working. Whether manually or with the button, it won't open. It sounds as though it wants to open, I was thinking a lock issue or part not grabbing...anyone??
  • Here is a reprint of what I did. It was originally post #269 from just over 2 years ago and sounds like the same problem. Sure beats buying a $2,000 door! The fix is still holding up just fine and probably much stronger than a new door. If you can't do it, hand it over to one of your kids. My 13 year old daughter could do it with ease but my sister in law wouldn't stand a chance.

    ====>This sounds like the problem I had. Two of the three bolts on the rear latch of the sliding door had pulled through the sheet metal, preventing the rear part of the door from latching. I used two washers and slightly longer bolts. I left the piece of sheet metal that had pulled through in place to position the bolts. The order on the new bolts is, new washer (slightly bigger than the hole, small cone shaped washer that is actully the sheet metal that pulled through, and insert into hole. The threads start so deep inside the door that you will need longer bolts than what came with the car to accomodate the new washers. Even though I used hex head bolts (easier to get in), and the bolts stick out more than the original, there is room and they do not hit anything when the door closes. I did not weld anything and it just took a few minutes. The door works as well as new. Tools required: star screw driver to remove the orignal bolts and hex wrench set to install new bolts. Tools and part are available at most hardware stores. Since I had both tools, it was less than a $5 repair and stronger than the original.
  • 1) Yes. The star screwdriver was a little awkward to maneuver. I recommended that the new bolts (screws) be hex head because a wrench is easier to fit into the space and because hex head are more readily available.

    2) long enough to accommodate the new flat washers. This will be less than 1/4" but as I recall, there is enough space inside the door that 1/2" longer than original will not hit anything and should work just fine. Remember I did this over 2 years ago but that is what I remember.

    3) The cone washer is the piece of metal that broke out of the sheet metal and is still on the bolt when you pull the bolt out. You don't need to buy this as you will already have it when you undo the bolt. This is used to center the bolt as it is the exact diameter as the hole it came out of. You will need to buy the flat washer to go under the bolt head and it must be slightly larger than the hole in the door.

    This repair has held up just fine for over 2 years and is stronger than the original connection. Good luck!
  • New to the forum and am too lazy to go thru 31 pages so here goes:
    2004 Sienna, passenger slider won`t unlock......can`t do it with the key, can`t do it manually from interior. The interior lock/unlock mechanism is loose and appears to be pushed out from the inner door. Is there any way to open this door or fix this from the inside? Looking at the other door, it appears to have access by backing out the interior jam screws....but I cant open door to access those. Any ideas other than paying big bucks at a dealer or body shop? Thanks all, JW
  • I know that I've seen this posted a few times, but I can't ever find a problem that is resolved. My passenger sliding door opens and closes (electrically) w/ the handle on the outside or inside of the door. It will not respond if using any buttons. (roof, panel by door on inside or key fob) When you pull the handle and the door is moving, it WILL respond to a button pushed. I can open/close the door all day until it is fully open or closed. While it's moving along the track, it goes back and forth. When it locks in place and a button is pushed, it tries to close, but acts like it's locked somehow or some latch isn't releasing. I called service at toyota today and they told me that it sounded like the motor was bad (actuator motor or something?). Told me it's a $1000 part and $400 in labor. W.T.F?! I'm so upset. Did anyone ever actually get this issue resolved that was dealing w/ it? We are going to pay off our van in the next few months and I really want this issue fixed. :( Help!
  • nana1427nana1427 Posts: 18
    Believe me, you are not alone, I have the problem too. I tell everyone that emails me with the problem to complain to Toyota, hopefully, they will recall and relieve all of us of this terrible problem. It isn`t fair that we whould suffer for their problem, plus there is the safety problem. I hope you will contact Toyota. I didn`t get my door fixed, I am waiting on Toyota. to do it. Best of luck.
  • kristygkristyg Posts: 6
    See post 585 and 586. Same problem FIXED! $100.
    Good luck.
  • We've replaced the driver side door on our 2004 Sienna and both power doors have failed. We've already paid $1000+ to fix one of the doors a couple years ago- we're not doing that again. What did you do when your sliding doors failed? I'm trying to figure out how to disengage the power door mechanism and make the doors truly manual. Right now it's so difficult to open and close the doors my kids get in through the passenger side front door.
  • arnaqbbarnaqbb Posts: 2
    my sliding door cannot open or close and kills my battery...the replacement part will cost me $500 and with the labor $600 is there any where i can get a cheaper part? or any suggestions? im not happy with my van it's costing me alot to get it fixed! im never going to get another toyota again.
  • arnaqbbarnaqbb Posts: 2
    not all vehicles, i owned a chrysler town and country and the sliding doors never froze on me and i live in ak, my toyota doors freeze and its a hassle!
  • When my door broke on my 2004 I opted to turn it into a manual door and it works just fine. you need to do two things to do that:

    1. Hit the manual/auto switch inside the van to disengage the open/shut buttons for the door.

    2. There is a cable that runs from the front of the middle track through the door motor assembly and then to the back of the middle track. This is what the motor pulls on to open and close. You need to cut this cable to release the door from the motor. It will now work like a non-motorized door and will open and close easily. There is a bracket at each end of the cable. You can remove the bracket or leave them there. Whatever is easier. You would also have to cut the cable where it goes into and out of the door so there is nothing hanging when you are done.
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