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2008 Cadillac CTS

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  • cdnpinheadcdnpinhead Forest Lakes, AZPosts: 3,244
    Thanks for the review of your sorry situation (which we all hope is resolved) -- several of us are waiting to hear the long-term outcome.

    In the meantime, it'll help those CTS people who are having "issues" keep hope that it'll (eventually) get better.

    Paragraphs are good things, BTW.
  • Thanks for the info...I also have the standard engine. When I got the check engine light,I called ONSTAR, they sent a probe and nothing showed up, this was done twice. They are presently checking one of the cylinder heads for sensor issues. No answer yet. As to the loaner car...the dealer rents through Enterprise and they gave me a Blazer. Service manager stated that the GM rep was not happy as i should have a compact, dealer told him the "customer is driving a cadillac and he is getting the Blazer" I am concerned as my vehicle is being kept till next week. I am wondering if I have the same problem as you had? I will keep all posted...
  • Hopefully it is just a sensor or something simple like that. My dealer also rented through Enterprise. The first week Enterprise said the Cobalt was all they had although I saw other cars on the lot. The second time we had a Chevy Uplander for a day then a nice Grand Prix for the next three weeks, we refused to take another Cobalt. My service advisor kept pushing Enterprise to try and get a Lucerne for us but it never happened, but my wife was happy with the Grand Prix, at least it had power everything, the Cobalt had power nothing. The heck with GM they should provide you with something at least comparable to what you own.
    The first time I got the check engine light the car started and idled fine and didn't get an alert from Onstar. The second time I guess it was getting a lot worse, that's why it would start rough and I guess why Onstar picked it up. If your dealership is behind you ,you should be fine. My dealer started out pretty iffy, but came through in the end. I never thought the car would be the same even with a new engine, but the mechanic did a great job of reinstalling the engine, tranny, exhaust and the entire front suspension. They realigned it, charged the AC and so far it is as good as it was when we first picked it. Believe me I know how frustrated you are and hopefully they will find something simple and put you back on the road. Just stand up for your rights and what is fair. GM might not back down, but the dealer, if they are a good one, can get GM to do pretty much what they want. Keep us posted.
  • Regarding Enterprise - they have a very wide selection of vehicles and multiple locations in every major locality. No way you should have to drive anything less than a full size car with a decent name plate. My dealer here in the Midwest makes it very clear to Enterprise that they are to provide a Cadi for a Cadi if they are to remain as their rental provider. I have unfortunately had plenty of service experience and have always been satisfied with what I have been given for a rental. Most occasions, I get a DTS which is a floating boat but at least is a comfortable ride. If no Cadi available, an SUV or other options are offered. Keep up the pressure - you deserve better for your $40k+ veh hassles.
  • sls002sls002 Posts: 2,788
    When my 2002 SLS was in the shop I got a Suburban (all that Enterprise had), but after a day, they needed it back (it was reserved), so then they gave me a jeep.

    The dealer's contract with Enterprise paid them a very low basic rate, so they would have given me the cheapest rental available. The more that warranty costs are, the higher the price will be for a new car. I don't think that you are entitled to an expensive rental vehicle unless you want to pay extra to upgrade.
  • I am still waiting for additional information on the car. As of now,2/28.. no answer . I advised them that I have a bad feeling about this but I will wait until Friday. I have submitted a complaint with GM. I will keep you posted
  • dmathews3dmathews3 Posts: 1,739
    My dealer uses Enterprize too and unless for some reason they have a huge amount of people bring in their cars all they carry are DTS and CTS's. Of all my 6 Caddys I have owned I got an HHR a couple months back after a big snow storm and below zero weather and a lot of customers were in with troubles. Funny thing is I have asked for a different car just to drive something else and they say sorry. Another thing is as long as you bring it back with gas about where you received it they don't care. So I look at it as I get to drive it a few days on their gas and mine is always washed and cleaned when I get it back.
  • A Jeep is a significant upgrade with most rental companies- not a bad deal compared to the Cobalt story. I agree, we aren't necessarily due a luxury vehicle but Cadi dealers should hold the rental providers to a higher standard just as any luxury vehicle owner should be entitled to - ie: keep the Cobalts out of the line-up. Dealer business is a significant part of a rental companies revenue.
  • Just got an update from the service manager. Design of one of the cylinder heads was an issue. Apparently there is a TSB on it. If anyone can confirm advise me please.No water getting into the cylinder head. Parts have been ordered. I have not seen the vehicle.Engine is apart..No leaks. Was a sensor issue also causing a change in the cylinder function. will try to get a more indepth explaination.
  • Keep us posted. With just 2600 miles it is BS they are having to pull a head and do engine work. That was my complaint at 1800 the engine should be replaced, of course water geting into two cylindrs was a major problem for me at least. Good Luck.
  • O TOTALLY disagree with you. If your car is in the shop for 29 days and you are making payments on a 40K plus Cadillac, you DESERVE a comparable vehicle.
  • I will keep you posted..there were no leaks in the engine block or water in the cylinders, as this was my first question....will have more info tomorrow. Awaiting a call from GM rep. I advised the salesperson that she HAS to get involved with this issue. I told them that I want at least one month of lease payments waived. Dealership offering free service. Dealership has been helpful, but we will see how far they go. My statement to them was "this is supposed to be your flagship car and for 40+ thousand it sure as hell should not have these issues at 2600 miles"Ps it is the left side head
    al
  • Left side is where mine was getting water into the cylinders. Hope you have good luck with the GM rep, I didn't but I am sure it is a different rep for your area. All the GM rep ever offered me was a free oil change and tire rotation, I told them where to put it. My local service manager got me a car payment and lifetime oil changes. Free service doesn't sound like much, unless you are talking about oil changes and tire rotations. After all the car has a 5 year 100,000 warranty on it.
  • My car is on a 39 month lease. The rep from GM is supposed to call me tomorrow[Friday]I will let you know what he says and i am also going to question the service manager is to the exact work that will be performed. The issue is that the dealership is about 30 miles from my house. I had taken their dealership that is close to my house, but the cadillacs are serviced at their dealership 30 mile away. Any suggestions on the questions i should ask the service manager in reference to this repair??? If anyone on this board can help with that I would appreciate it.
    AL
  • Has anyone had any experience with brighttrim.com? They have a nice looking license plate frame with the correct CTS logo for $55.00 that I'm thinking about ordering.
  • sls002sls002 Posts: 2,788
    I think if you look at your warranty you will find that it says that loss of use of the vehicle is not covered, nor is a rental vehicle covered. At least that is what mine warranty says.
  • Cadillac actually gives you a rental for overnight and as long as the vehicle is in the shop.
    Further information on my CTS Advised today that there is an issue with the overhead cam and a shift in the cylinder head. they are conferring with cadillac engineers. Dealership also advised that the will not "rebuild engines" they would replace. The plot thickens and i may call an attorney. If this issue is not resolved shortly I will try to get out of the lease.
  • rayainswrayainsw Posts: 2,505
    From Caddy's web site:

    "Courtesy Transportation Program
    During the warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses will be available under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owners Manual for details, including reservation of rights, or consult your dealer/retailer."
  • Doesn't sound good, I can understand what a cam problem might be, but what the heck is a shift in the head? Anyway, it sound like it might be something major. FYI, once they finally decided to replace my engine, it four days to get it to Oklahoma by truck from Flint Michigan, which I thought was pretty good.
    The dealership already had the old engine, tranny, and front suspension out waiting for the engine. It took my mechanic four days to mate the new engine with the tranny, had to change the oil pan, cuse they sent him an engine set up for an all wheel drive SRX, and reinstall it and the front suspension, realign, and charge AC, The 5th day dealership spent preping the car better than they did when it was delivered new, couse it was basically new.
    Since yours is a lease maybe you can get out of or at least get them to replace it with another car, if that is an option for you. Stand up for your rights, if your dealership is standing up for you that helps tremendously. I have seen that in person. Keep us informed, I personally know how frustrated you must be. My ordeal lasted three weeks the second time. Good Luck and keep us posted.
  • February 29 ………..Sales manager spoke to me reference to the car. . All aware of the condition concerning the vehicle and they are awaiting to hear from the GM zone manager. I advised them that this appears to be a major engine problem that had to happen during manufacturing of this vehicle.It should be noted that there is an issue with the cam I told him that no rebuilt engine I would want a new one. In addition I reiterated that I want my lease payments waived or reimbursed. I also stated I do not want to be the “guinea pig” for repairs that “may” work.I think we may have had a similar issue....When did you take delivery , Mine was ordered from the factory and was delivered 10/31. I am preparing to possibly lemon law the vehicle...but i will give them their shot to fix it. Dealership has been supportive
  • rcantwellrcantwell Posts: 77
    We ordered ours in September 07 and took delivery Oct 30th 07. Does seem kind of fishy doesn't it, the engines were probably built about the same time. We had an 05 CTS with the same engine and never had any problems at all.
    As far as lemon laws go, here in Oklahoma, they have to fail to fix the same problem three times, or the car is in the shop for 45 days during the first year. Mine spent 29 days in the shop since the first of the year. Your state wherever that may be could be different.
    Funny that they have to wait to hear from the zone manager. They had to wait for two days to hear from him when I first refused to even let them tear the engine down to inspect it. Told them if they tore it down they bought it. They actually got approval for the new engine from Cadillac technical services, after I finally had to let them tear it apart. Cadillac threatened to take away the rental.
    There is another 08 CTS at my dealers with less than 200 miles on it. Was sold and it almost immediately developed electrical problems. Buyers got out of the deal, and it has been in the dealers shop for about two and a half weeks. My mechanic said since it wasn't a customers car any longer that he would have to work on it around warranty jobs. Said he though it had some sort of grounding problem but so far has been unable to fine it.
    I am old enough to know better than to buy an entirely new car the first year but D****T it was just too good looking to pass up. My 05 only had 15000 on it and I could easily have driven it and waited till 09 to buy. Oh Well.
    My only advice is to stand up for your rights, and try to develop a relationship with the mechanic. I know you aren't supposed to go into the shop, but my mechanic told me to just to come to the bback door, pound on it and he would use his opener to let me. He did too. I found out more about what was going on through him than anywhere else.
    On the plus side my car continues to exceed my expectations, ( I didn't have many), no leaks or rattles and running as good or better than when first delivered.
    Good Luck Keep us posted, and try to keep a good attitude, I didn't but It would have helped.
  • ajl1223ajl1223 Posts: 13
    Mine was ordered at the beginning of October and was delivered on October 31...unfortunetly I will not be able to see the mechanic as the dealership is just to far, though I will take a ride out next week. As to being a first year new model.I kind of agree but I thought I did good research, had access to the protoype before the general public at the NY Auto Show in 2007. Lemon law here I believe is 30 days in the shop......I have an attorney on stand by, no charge to me as if this goes Lemon Law , the manufacturer pays him. After reading your post I am convinced that these two cars were manufactured at the same time.If there was a way to contact you I would correlate your situation to mine,then make the point that any vehicle made at that time WILL have that problem. That info BTW is available in the VIN #. I have to keep reminding myself that I have my health and not to let this bother me, but i will tell you knowing that at the moment my car is a $40,000.00+ paper weight gets to me....
  • robcorrobcor Posts: 2
    ....I am old enough to know better....

    Me too, but instead of waiting for the '09's, I'm still trying to buy an '08 also. Problem is, the dealers are still hanging tough on their idea of a trade difference for my '06 CTS. Seems as though they must be "emotionally tied" to their '09's and don't want to turn loose of them! lol

    Actually, I'll probably end up waiting for the '09's and hope for, at least, some minor changes such as body side mouldings, larger fog lights, universal home remote as a separate option, an opaque sunroof cover, etc.

    Anyway, thanks for sharing your story.

    P.S. - Really glad to hear that your problems have been resolved and admire your patience....as for me, I really don't know how you tolerated it.
  • rcantwellrcantwell Posts: 77
    I don't think they will allow us to post personal information on this site. Tried it once and it got deleted. If you can figure out some way for me to get your e-mail, or me to send you mine, I would have no problem with it. I am curious and would like to see how close our VIN's really are. If they are close, I would say that GM had some issues at the engiine plant during that time. I know how you feel about the 40K paperweight.
  • rcantwellrcantwell Posts: 77
    I didn't tolerate it very well, and I am sure my service advisor would tell you I am a real jerk. That seemed to be the only way to get anything done at first. My wife would be the first one to tell you that I have no patience, so you can imagine it was a very stressful three weeks.
    However as I have posted earlier, the CTS continues to exceed my expectations since we have got it back. I really expected to have a car back with rattles and leaks, and so far none of that has happened. I wish I had taken a picture of the car being worked on. Enginew , tranny and front suspension on the floor. Exhaust laying elsewhere, it was a shock when I saw it and I honestly didn't think they would ever be able to get it back together correctly.
  • dmathews3dmathews3 Posts: 1,739
    Really glad to hear that your problems have been resolved and admire your patience....as for me, I really don't know how you tolerated it.

    Thats easy, you would have blew your top, spit and sputtered, threw a tamtrum same as I would have, then calmed down when you realize it wouldn't have helped much and set and waited for the repairs to be done.
  • rcantwellrcantwell Posts: 77
    Actually dmatthews, that is exactly what I did. Did it help much? Probably not with GM, but it certainly put the dealership on notice that I was not going to be bullied into accepting what I didn't want. How much it helped I don't knw, but the dealership did a 180 and got behind me for a new engine.
  • knotemknotem Posts: 62
    Lack of “opaque sunroof cover” was the only show stopper for me. Now I’ve been reading about the first model year problems and CTS is no exception,

    I’m too waiting for the 2009 model and hope for opaque sunroof cover, or at least a change in the ordering guide to allow PDQ “Premium Luxury Collection” without the sunroof; otherwise I’ll be buying another E Class with a decent sunroof cover over my head.
  • sls002sls002 Posts: 2,788
    I do understand that some type of vehicle can be provided if the car is out of service for more than a day or so. But what you get is not required to be equivalent to what you own.

    My dealer has courtesy transportation, and if the car is held overnight, I don't think that you can expect a car to drive, but they would probably take you home. Since I am retired they would have taken me home anyway and then will come an get me the next day when the car is ready. For a longer time period, a rental is available, which Cadillac would pay for. However, the rental is up to Enterprise, who has a flat rate deal with the dealer.

    My 2007 SRX warranty does not require a replacement vehicle. A replacement is available as a courtesy if my car is out long enough. I recently had the axle seal recall done (a 3+ hour job) and I was offered a ride (by the courtesy van service the dealer has for everyone) to where I might need to go. I had brought a book to read and stayed. They were done in less than 3 hours.
  • rvothrvoth Posts: 147
    The vin number will tell GM which batch numbers of engines were mated up with your vehicle. Whether it be the 265 hp or the direct injection 306 hp engine. They can tell when the engine was produced and how many during that time frame. But it's only for GM to know this privlaged info, to control the quality and amount.
    This engine is used alot in other GM vehicles ,interesting to find out if other 3.6 liter engines are experiencing the same problems in other brands of GM vehicles....... :surprise:
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