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GMC Jimmy Chevy Envoy Fuel Gauge Problem

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Comments

  • I am sorry for this frustrating situation. If we could perhaps look into your case for you to help clarify the decision making factors, please send us your case number in an email. Or, if need be, we can re-open the case.
    Best,
    Sarah
    GM Customer Service
  • Here is my update from the attempted repair on my Envoy fuel gauge/fuel level sensor from my original posting of Nov. 28th, 2011. (One page back in this thread).

    As stated the dealer (Park Lane in Sarnia Ont. Canada) replaced the fuel level sensor in the tank under the special program 10054 (I think), but when the original repair was complete the gauge still read 1/4 tank less than actually in the tank. The dealer maintained that this should have fixed the problem as they had also tested the fuel gauge and it was working correctly. They said to bring it back...they'd have another look.

    Booked an appt. and brought it back in on Dec. 19, 2011. They pulled out the fuel level sensor they had just put in a month earlier and stated that it appeared faulty, that there was a design flaw in it that resulted in some wiring preventing the float from being able to float all the way up when the tank was full. They also noticed some wear on the wiring insulation. So they installed another new sensor and somehow attached the wiring so it wouldn't interfere with the float when the tank was full. When I received the Envoy back I checked the fuel level, it didn't look any different to me than when I gave them the truck in the morning. I went back inside and told the service rep. He said the only way to tell was to fill it up again and we'll see if there is any change. They were adamant that this would fix the problem. I filled the vehicle up and there was some improvement.

    Now when the fuel tank is full...I mean jammed full. The gauge still reads about one needle width below the full line. Every other car I've driven, the gauge will at least hit the full with most going slightly past the full. So I would say it's still off somewhat.

    However, I think I am done investing in the time and grief of looking into this further. It's reading fairly close to actual and when the fuel level drops the gauge works as well...for now.

    On to the speedometer gauge now. I have found two local places, one in Sarnia and one in Ingersoll that will replace the stepper motors on the instrument cluster for a hell of a lot cheaper than the delerships estimate of $500+. These places also state the cluster doesn't need to be calibrated to the vehicle which the dealer was adamant about. Anyone know anything about this?
  • EVERYONE GET THE HECK AWAY FROM ANYTHING THAT SAYS "GM" ON IT!!!!!
    My GMAC Mortgage lender LIED TO ME TWICE...they returned forebearance payment saying it was late ,when it was 5 days early.
    GMC & GMAC is SO SCREWED UP.....run away as fast as you can!! Do it now!!!!!!!!!!

    I'm re-registering my '72 BMW 2002 & '75 Opel 1900. They are simple 4 cylinder carburated vehicles that run GREAT, require no emissions, good gas mileage, no computers. WIN-WIN-WIN situation!!!!!
  • You're right, I didn't. I left out other info. I think it's because I had just received the call from GMC and was so angry & frustrated. I went to another repair center. The GMC dealership wanted to charge me $400(it was $800 total, but I would only have to pay half). I paid about $700, but that was with a smog check. I was only requesting to be reimbursed $270. I'm not an idiot. If they would have told me I HAD to go to the GMC dealership to have it repaired when I called them I would have done it. Who really wants to pay more than what they have to? I'm filing a complaint with the BBB. Not sure if it will do any good,( I don't think it will) or what else I can do, but GMC needs to keep their word when calling their customer service line.
  • Well Sarah@gmcustserv...what are you gonna do?? If this person has receipts to prove the work was done, why then would GM not reimburse for the standard cost that is charged at the dealership for this same repair. We all know and agree GM should be paying the full amount as they used faulty parts, but we will settle for half...even if they don't quite repair the problem completely.

    Also amazing_jess84...I would keep copies of all receipts if you have to send in originals...you know...just in case something gets lost.
  • @canenvoyowner, I definitely will. I have everything filed. I still can't understand why GM isn't owning up to it and paying 100% of it. I can tell by all of the complaints on this forum that these cars have a lot of problems. Hopefully I can get rid of this vehicle before other problems appear. I won't count on it though.
  • I am posting to report that I have finally made an appointment to have the fuel level sensor fixed, and asked how much it would be to have GMC look at our hub assembly while it is in there... they replied $50 to assess, $700 to repair...

    super disappointed with GMC... there must be some way GMC can be made to take responsibility...
  • Pjstewart,

    If you would like to establish a Service Request through Customer Service, please send us an email with more information including your name/Edmunds username, contact information (phone and address please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership and appointment information. We would then be able to evaluate the situation and explore any options that may or may not be available.

    Regards,
    Sarah
    GM Customer Service
  • I have a 2003 GMC Envoy and my gas gauge is broken I do not know how much gas I have in my tank at any point. I do have a good friend who is a mechanic who showed me on one of the buttons on my steering wheel he pushed it and and one said miles the other said RANGE. He told me: that means that is how much gas you have. He told me don't get lower than 40 in the range. Because to fix the gas gauge they have to take out the whole dashboard and send it back to the GMC factory to have it fixed and you can't drive your car while it is being fixed. I have been using the range method and that works great for me. I have had some things go wrong with this car but I love this car it protects my daughters and I so well. I have been hit by other vehicles not my fault and I was so safe because of this car and just a scratch. Good luck to you all. If you need a place in Lodi for honest dependable repairs that you can afford, go to Joe's Auto Repair. Tell him the Butterfly lady sent ya :blush:
  • hi,
    my 2004 gmc envoy which has 112,000 miles has fuel sensor issues. I wanted to know what GM is doing about this issue? Please let me know. my email is lusi_delgado@yahoo.com
    Please let me know.
  • Good morning lulu3620,
    If we can look to see if there are any open recalls associated to your vehicle, we'd be happy to do so. Please send us an email at the address located in my profile with the last 8 digits of your VIN and we'll get you any information we find.

    Best,
    Sarah
    GM Customer Service
  • We have a 2006 Denali with the same issues as described here. How are we supposed to email you with VIN when you have no email listed?
    VIN 1GKES66M566152198
  • Sarah, The email in your profile says : Private
  • 1GKES66M566152198

    all email in profiles on this site say private.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hey guys,
    Thank you guys for letting us know that our email address was not showing up. Not sure what’s going on with that. Please feel free to contact us at SocialMedia@GM.com. Have a great weekend!!
    Christina
    GM Customer Service
  • I am having the same issue with my Envoy. It has around 115,533 miles. When I fill the tank, the gauge goes straight to empty and that annoying chime sounds off for 5 times. Then after going for a few miles then the gauge reads correctly. That is until I get below a half of tank, then the gauge goes to empty again. I'm going to the dealership here and see what they have to say.
    VIN: 1GKDS13S352386203

    Steve
  • To find out what they will say, just read my message about my dealership experience.
    Be prepared to pay the diagnostic fee, then half the 600 dollar cost for the fuel level sensor replacement under some special repair order they have created.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Steve,

    I pulled your VIN and there may be something on your vehicle that pertains to this; I would be happy to discuss it privately if you wanted to email me at sarah_grace@gmexpert.com (please include your Edmunds username so I'll know who it's from!).
    When are you headed in to your dealership?

    Sarah
    GM Customer Service
  • Steve, please keep us updated with what you are going through so we can all help each other.
  • Let the fun begin!!!
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