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Hyundai Azera Front End Problems

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Comments

  • newguy6newguy6 Posts: 34
    I not only went to my dealer repeatedly, (four or five times, most of witch they said it was "a normal sound for that car) I also took the car to two different dealers in two different states and they told me the same thing. I even drove a new '08 and it made the same noise as did mine, so they had me convinced that it was indeed "normal". Then out of the blue....my wife heard the noise!!! Now there was a problem, she had the service manager ride with her and he also heard it. At that point he gave us a new Sonata to drive and said he'd keep the Azara until it was fixed, seven days later he called said the struts were replaced with no improvement but that the strut mount was the fix. We are happy with the result ,just wish it hadn't taken two years.
  • tonycdtonycd Posts: 223
    Good for you, newguy. Glad to hear your problem was resolved, and fresh experiences with this issue are always a help.

    On a related note, I must say that snaglepus's repeated (and repeated and repeated) rants on the strut-replacement issue have all but spoiled my enjoyment of not only this forum, but the other Brand X forum on this car as well. The exact same unconfirmed demi-facts only need to be reported in an angry, preaching tone so many dozen times, before one concludes that anyone who wants that viewpoint will have no trouble finding it.
  • Wrong again. It is the most discussed topic on both forums and 90% of posters have complaints about the suspension/shocks. Personally, I am thankful for Sanglepuss's comments and continued efforts. Unfortunately, many people have just given up or probably sold the cars.
    The car does wallow/bounce or porpoise over dips and rises in the road. Mine has a particularly severe left to right bounce when the dip is on one side of the lane.
    BTW, if there was no problem, why did Hyundai replace so many shocks and still continues to communicate with those of us pursuing a response?
    Americans learned with GM, Chrysler, Ford, et.al. to persist and you may be successful eventually.
  • snaglepussnaglepus Posts: 160
    :)

    Thanks for the moral support Bob. :D

    I got a message for tony . . If he doesn't like what I have to say, no one is making
    him read my posts. I don't think he even has an Azera, so why is he here? :confuse:

    We, that is those of us that do have Azeras, feel we have a problem with the factory shocks.
    We feel like complaining about that fact, and will indeed continue to do so as we
    see fit until Hyundai does something about the quality of those factor shocks.
    Those that don't like what we are saying can go pound sand in the desert.

    :D
  • cdmuilecdmuile Posts: 152
    Couldn't have said it better!!! Hyundai Inc. is definitely been acting like a third or maybe forth rate auto maker in addressing the concerns of Azera owners.
  • tonycdtonycd Posts: 223
    Snaglepus is right about one thing: I do not own an Azera, although I'd like to.

    This is because I don't yet have enough money.

    Because of this fact, Snaglepus would also deny me the right to discuss one of my most admired cars on an Internet discussion board.

    If his reasoning ruled politics as he wishes it ruled car chats, I would be denied the right to free speech because I couldn't afford the poll tax to vote.

    I have, however, read voraciously and driven multiple Azeras (Azerae?). Carolina Bob misunderstands the nature of my objection to Snaglepus's posts. I understand and fully empathize with the undisputed fact that the Azera has a significant suspension problem. What I objected to, and will continue to object to, is posts that are repetitive, often of questionable accuracy in their factual specifics about shock types and prescribed remedies, and ultimately just plain interruptive and uninformative -- recently to the point of being actively misleading to new readers of the forums who are eagerly thanking him for information of questionable veracity.

    If there's one thing we've learned from Carolina Bob, the many other posters who've corresponded about this problem -- and yes, Snaglepus too -- it's that different remedies (one strut type, another strut type, a strut mount, even a bolt tightening) have worked for different owners. None of us knows with 100% certainty what the source of this problem is; maybe even Hyundai doesn't know. And that means anybody who repeatedly and vehemently poses as if he knows the answers is spouting misinformation to the innocent.

    Pound that.
  • snaglepussnaglepus Posts: 160
    :)

    You indeed do have have the right to discuss but not to criticize
    me or any others who do know indeed what we are talking about! :surprise:

    "What I objected to, and will continue to object to, is posts that are repetitive, often of questionable accuracy in their factual specifics about shock types and prescribed remedies, and ultimately just plain interruptive and uninformative -- recently to the point of being actively misleading to new readers of the forums who are eagerly thanking him for information of questionable veracity"

    There you go again with your uninformed opinion. No one wants it; No one has asked you for 'your opinion.' You think we are all wrong? And you know more about it than we, Azeras owners do?
    Why do you think the factory revised the parts beginning 10/20/07? Are they uninformed too?
    "Uninformative" "Repetitive" "Prescribed remedies" "Questionable accuracy" "Being actively misleading"?
    I ask for proof of anything you have said. Strike that. I demand proof!
    Many of us have forgotten more about Azeras than you think you know.
    Myself and another Azera owner years total over 130. How old are you BTW?
    We own Azeras and you do not. We have lived with these problems for years. You have not!
    You have spent a little time reading about our problems here and perhaps
    on the other forum but that in itself does not qualify you at all.

    We own Azeras and suffer from these shock problems and you do not!

    BTW, the parts in question are know as shocks, not struts.
    We are changing the shocks to the latest factory parts which are a part of the strut assembly.
    Just because you want an Azera and cannot afford one does not give you the right to critize those
    of us who do have Azeras and are indeed suffering with these shock problems daily.
    As I have said before, if you do not like what we who have these problems say, do not read our posts.

    If it were not for us, how would you know about these problems?
    You should go back and review all the posts about this problem and get your facts straight.
    Only one person has spoken of the strut mount being a solution to his problem.
    It has worked out fine for him and that's good, but he is the only one.
    How do any of us really know if that was really the solution to his problem?
    His dealer had his car for a week and did other things also to it to try and fix the problem.
    How do you know that the last time it was apart, the mechanic did not this time
    properly tighten up everything just right and the noise finally disappeared?

    If not for me, how would you know the various different shock part numbers?
    Did you take the time and go to the parts' department and talk to the parts guy and
    learn this for yourself? How would you know the various dates of the
    different parts and what is no longer current or available?

    We have one duffer like me whose car simply on its own stopped making the noise all by itself.
    But his TSB replacements shocks had become so badly worn in 10K miles
    that he was afriad to even drive the speed limit on the rural roads in AZ.

    BTW, that car is now having the latest shocks installed and he will be picking
    it up tomorrow. Let's wait and hear what he has to say, shall we?
    The fellow that owns it is hep and knows what he is talking about also.
    Add him to the mix and we are talking 200 years between the three of us.

    Tightening up to specs is what the Kia TSB tells the mechanic to do for the same
    "clunking" noise in the Amanti. There is no mention of changing the shocks with the Amanti.
    But you did not know this until just now did you, because you didn't take
    the time or trouble to stop by the KIA dealer and ask as I did.

    Many have had both the original shocks and the TSB replacements shocks,
    and all have had problems with both sets of the older shocks.
    Have you talked to owners of late '08 and '09 Azeras that have the latest shocks?
    Have you talked to owners of Azeras that have changed out
    the old junky parts themselves to these newest parts?
    When you have done this, then and only then are you entitled to voice your contrary
    opinions and not before because to put it in plain English, not only are you
    not qualified, but you do not know what you are talking about!

    I am truly sorry that all of this is spoiling your picture of the Azera that you would like
    to own someday. But wouldn't you want to know all this before you get one?
    I only wish I would have know these facts beforehand! ;)

    :D
  • patpat Posts: 10,421
    Let's stick to the car instead of turning the topic into each other.

    The best thing to do is just scroll on by a post you know is going to raise your blood pressure.

    Thanks.
  • espo35espo35 Posts: 144
    You indeed do have have the right to discuss but not to criticize
    me or any others who do know indeed what we are talking about!

    BTW, the parts in question are know as shocks, not struts.
    ***************************************************************************
    No, they're struts.

    Struts support vehicle weight, shock absorbers do not.

    Yours do.

    http://www.monroe.com/tech_support/tec_struts.asp
  • snaglepussnaglepus Posts: 160
    :)

    Until yesterday, August 22 2008, I have been recommending the Azera to
    anyone who commented about my beautiful Black Azera sedan.
    However, because of the manner I was treated by a Hyundai rep over the phone
    yesterday who called me and the manner in which he talked down to me,
    I can and no longer will recommend any Hyundais to anyone!
    I imagine it won't take too many people like me to really kill any interest in any Hyundais!
    I have the dreaded front suspension issues, and while my Azera has already had the factory
    authorized TSB performed at only 4,950 miles last November, those Mando replacement
    shocks are also of such inferior quality that they too now have failed.
    So at only one year old and with but 12,000 miles, I am driving a car that has no real control
    of the front suspension movement and I consider it unsafe to drive even at the
    posted speed limit on nearby I-15 which is only a modest 70 mph.
    I crawl along at only 60 mph in the slow lane because in my Azera, I do not feel safe going any faster.
    The 'rep' refused to authorize the replacement of my worn out failed shocks with the latest shocks
    that were released 10/20/07, just one month after the September 2007 dated TSB was issued.
    TSB 7-50-007 calls for the original 54611-3L041 parts to be replaced by
    54611-3L040 shocks which was done on my car in November, 2007.
    These inferior parts have now failed and all that I am asking for is what other individuals have asked
    for and received already, the newest shocks which are of better quality, the 54611-3L640.
    These are the parts that are installed on new Hyundai Azeras built 10/20/07 and later.
    No one has offered to verify what I am stating. How can such an important
    decision be made without someone at least test driving my car? :confuse:
    Having already replaced the bad TSB installed parts for several other people, Hyundai has set a precedent. Why is Hyundai not doing the same for everyone who is complaining as I am about this car not being
    safe enough to drive at the posted legal speed on the interstate because of failed shocks?

    What has happened to the 10 year 100,000 mile warranty?
    Is Hyundai no longer honoring their posted quarantee?
    When I went to the local agency, the service writer did not even write up my complaints.
    Can you believe?

    I can no longer recommend the Azera to anyone! :lemon:

    :D
  • markingmarking Posts: 2
    Did you try speaking to the owner of the dealership? Is there anything that the NTSB can do to compel Hyundai to investigate or test the safety of the front end suspension and shocks? What exactly does it take to get an auto manufacturer to issue a recall?

    Sorry to hear you had such a bad experience with this service writer/manager.
  • jlindhjlindh Posts: 282
    How much could a set of the new parts cost? If my car were as hobbled and unsafe as you say yours is, I'd bite the bullet and install them myself. Then you'd have the pleasure of letting us know that you were right and Hyundai was wrong all along.
  • snaglepussnaglepus Posts: 160
    "Did you try speaking to the owner of the dealership? Is there anything that the NTSB can do to compel Hyundai to investigate or test the safety of the front end suspension and shocks? What exactly does it take to get an auto manufacturer to issue a recall?

    Sorry to hear you had such a bad experience with this service writer/manager."


    I have not yet spoken to the franchise manager. This is what I had to do back in November to get the TSB done at that time. I tried to reach him today and the switchboard operator took a message, but I have not heard back. I will try again Monday if he does not call me.

    If nothing else, I am sure the service writer will catch it for not writing up a work order on my complaint.

    I will indeed pursue all avenues including the NTSB to get this problems fixed.
  • snaglepussnaglepus Posts: 160
    "How much could a set of the new parts cost? If my car were as hobbled and unsafe [It is] as you say yours is, I'd bite the bullet and install them myself.
    Then you'd have the pleasure of letting us know that you were right and Hyundai was wrong all along."


    :)

    Please allow me to field your concerns one by one. You may have money to throw away but I do not.

    Proving Hyundai wrong would not give me any pleasure whatsoever. I simply want my car right.

    How I am I so positive you ask? I already know that I am right!
    I am not concerned whether or not anyone thinks that I am right or wrong.
    I simply want my Azera right. It is wrong now. It has been right before twice,
    but both times it became wrong twice because the front shocks have
    gone South due to the poor quality factory Mando shocks.
    Another Azera owner up North has already done exactly as you have suggested.
    I have his name, email address and phone number, and the
    new parts have indeed fixed his exact identical complaints.
    He has even gone so far as to install matching rear shocks also because he figured that
    because they were changed at the same time that the new front shocks became
    standard OEM, he wanted both the front and rear shocks to match.
    He was able to do all of the installation work himself. He has the proper tools and knowhow,
    and he correctly I might add anticipated the hassle he would have to go through in
    order to get Hyundai to do it and he did not want to go through
    exactly what I and many others are going through now.

    In one case, the dealership in Green Valley Arizona installed the new and improved shocks
    under warranty in a customers' Azera and I have a copy of that work order to prove it.
    My dealer now also has a copy of said work order, but evidently the factory rep does not
    want to believe that work order. David, the customer in AZ, is now a happy
    camper 'cause Hyundai took care of his problem under warranty.

    New 54611-3L640 shocks at retail are $184.55 each plus tax.
    Labor is 1.4 hours according to the TSB, so if the flat rate is
    $100 per hour, that would be $140 labor for the installation.
    I would need, give or take, about $538 if I were to simply drive in and order the work performed.
    I don't have that kind of extra money at this time and if I did, I still do not feel that I should have to pay
    for work that Hyundai should take care of and that Hyundai has already done for other customers.
    I know of one person who purchased an early new 2008 Azera that still had the older parts (It
    was built before 10/20/07), and he had the selling dealer include in his purchase order, the
    installation of these newest improved shocks based on what he had read on these forums.

    So the word is indeed out, and it is simply not based just on what I say,
    but the accumulation of many others reports also.

    I hope this answers all your questions. :confuse:

    :D
  • Got my 07 Azera back from the dealership on 08-19-08 with new 54611-3L640 Struts installed.

    I had the bouncing, wallowing problem just as most of you have.

    Did the new struts solve the problem? Yes. All I can say is that suspension recovery after a large dip or similar road occurrence is immediate. No more bouncing or wallowing.

    Does my Azera still bottom out easily? Yes. Unfortunately the new struts will not solve the overly soft sprung situation. As a result, the shocks will probably wear out prematurely.

    Never the less, the 54611-3L640 Struts definitely solve the rebounding problem with the Azera.

    I have been keeping snagelpus apprised of my situation and its progress leading up to the installation of my new shocks.

    Much of his factual information is based on actual experience from others, as well as me, all of whom have personal experience with the 54611-3L640 Struts.

    Although I have solved 70% of my Azeras front suspension problems, I do not feel as though I want to keep this automobile any longer. The springing is still way too soft and cannot be fixed without having to modify the front springs by cutting out a coil. That, of course, would void the Hyundai warranty.

    Early this week, I will be getting rid of my Azera and replacing it with a NON-Hyundai product.

    I still own a 2007 Santa Fe Limited and truly appreciate this vehicle. It stays.

    David <><
  • tuyauxtuyaux Posts: 8
    Thanks again for the advice. One (hopefully) last question: I would like to call the service manager who fixed your Azera and talk to him to get the specifics of the repair. Would you mind giving me the name and location of your dealer and the name of the service manager? Thanks!

    (N.B. - this message is for newguy6 whose dealer fixed the problem by replacing strut mounts, not shocks. I am not replying to the immediately previous post.)
  • newguy6newguy6 Posts: 34
    His name(the service advisor who worked with me) is Josh at Edwards Hyundai in Council Bluffs, Ia. The manager of the service Dept. is Kevin. The Azera is my wife's car and is named Pearl, the service dept. knows it by name because it's been there so often.
    I hope that you will get what info you need to make your car right, you won't believe the difference. Good luck!
  • tuyauxtuyaux Posts: 8
    Thank you VERY much! Every scrap of information I can take with me to my dealer will help.
  • ksmigelksmigel Posts: 56
    My husband and I found the ride quality of the Azera to be much more to our liking, as it is far less harsh/firm, and we have roads that are not exactly glass top smooth around here.

    Now, all these posts about the Azera struts or shocks and the suspension issues have us worried.

    Is this problem that exists in all Azeras before a certain 'build date,' or just some?
  • campolycampoly Posts: 13
    I liked the ride on my 07 Azera too when it was new but at around 5k it started wallowing and bouncing excessively over rougher pavement. I had complained about it to the dealer but they said it was "within specs" (standard phrase for these jerks). Then a few weeks after I complained, Hyundai came out with the famous TSB concerning the shocks. I went back to the dealer once the TSB came out and this time they changed the shocks.

    The new shocks felt good (like when the car was new) until about 4k later and it was back to wallowing and bouncing around and jittering over less than perfect pavement.

    Went back to the dealer and complained and they said that Hyundai would only change the shocks once.

    I think the replacement shocks were the same exact shock as the original with a different part number. These shocks are crap, IMO.

    I doubt Hyundai will do anything about this on mass scale. Perhaps if someone gets hurt it will prompt a recall. They are probably counting on the ESC saving people from these crappy shocks.

    I can't answer your question but it seems that some people perceive the suspension problem and some don't. Frankly, I don't see how anyone with more than 5k on the original shocks doesn't notice a problem.
  • espo35espo35 Posts: 144
    I'm not sure what you would expect the dealer principle to do. I doubt he's a Hyundai engineer. Say he agrees to install the struts on your word. The strut collapses and you and your family are killed? What does he have to gain by taking your word over Hyundai's?

    No offense, but there is a lot of "information" out here in hyperspace. Some good... some.....

    http://ivebeenabducted.com/
  • snaglepussnaglepus Posts: 160
    Weren't you the person who does not even own an Azera?

    If you had an Azera as the rest of us do, you too would be insisting on
    having your problem addressed just like the rest of us are doing.

    Just so it will be crystal clear to you, myself and all others are expecting our dealers and Hyundai to stand behind their product and honor the 10 year 100,000 miles warranty and not give us the old "It's riding and handling exactly as it is designed to do," or
    "We will only do the shock replacement one time, and one time only!"


    What are you saying about a strut collapsing? If that were to happen, what difference
    would it make which particular Hyundai shock was installed within the strut?
    Hyundai would most certainly be liable!
  • snaglepussnaglepus Posts: 160
    "Is this problem that exists in all Azeras before a certain 'build date,' or just some?"

    This is a problem that exists on all Azeras built prior to the newest shocks being introduced 10/20/07.

    It is there, but many do not seem to notice it.
  • tonycdtonycd Posts: 223
    "Weren't you the person who does not even own an Azera?"

    No, Snaglepus. I was the person who does not even own an Azera.

    By the way, if you're serious about getting an audience with the proprietor of the dealership, why not take the next step beyond expecting him to return your phone call? Just go there in person and don't leave until he talks to you.
  • espo35espo35 Posts: 144
    IF Hyundai installed the wrong strut on your cart, causing an accident, of course they'd be liable.

    That's why they're not doing it.

    ps: Stop with "the shock within the strut" nonsense. If you choose to ignore my hyperlink above and use incorrect terminology, how do you expect anyone who DOES know about cars to take you seriously?
  • espo35espo35 Posts: 144
    This is a problem that exists on all Azeras built prior to the newest shocks being introduced 10/20/07.

    It is there, but many do not seem to notice it.
    ********************************************************************************- - - *******

    Consider the illogic spewn here:

    Have you driven or have personal knowlege of ALL Azeras?

    ps: The warranty on struts is 5yrs./60,000 miles... not 10/100.
  • espo35espo35 Posts: 144
    http://www.kyb.com/faq.htm

    see question #7

    ps: The TSB (#07-50-007) you guys keep referring to is to rectify a knocking sound from the front end, not to alter suspension travel.
  • rhduke00rhduke00 Posts: 129
    My 2007 Azera was built Jan 13, 2007 and has 16,500 miles on it. The car doesn't have any suspension issues. So not every Azera built prior to 10/20/07 has the problem that your car has.
  • cobrazeracobrazera Posts: 352
    Frankly, I don't see how anyone with more than 5k on the original shocks doesn't notice a problem.
    Sorry to disappoint you, but we have about 18K on our '06 Azera ( with original shocks ), and while some noise and harshness exists on very rough pavement ( no change from new ), I would not deem it as unsafe. Shock damping is still there as judged by it's behavior over a severe dip which I traverse a couple times per week at 55MPH. The car absorbs the dip and recovers just fine. The Azera handles the dip better than the Jag X-type I traded for it, due to longer suspension travel.
    The suspension is not perfect - I didn't expect a sports sedan, and it isn't one, but in all the miles I have driven the car, I have not had an unsafe incident due to inadequate suspension. The torque steer on a full throttle downshift at 30-40MPH on a narrow 2-lane can be more disconcerting. Oh, the car's build date is Apr '06.
  • campolycampoly Posts: 13
    No disappointment here. I'm happy for you if anything. I wish my Azera was like yours.
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