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Hyundai Azera Front End Problems

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Comments

  • tuyauxtuyaux Posts: 8
    newguy6 wrote: "His name (the service advisor who worked with me) is Josh at Edwards Hyundai in Council Bluffs, Ia. The manager of the service Dept. is Kevin. The Azera is my wife's car and is named Pearl; the service dept. knows it by name because it's been there so often.
    I hope that you will get what info you need to make your car right, you won't believe the difference. Good luck!"

    I called Josh who was very forthcoming about the fix. He said that they replaced the struts AND strut mounts and that all the work was done under the bumper-to-bumper warranty.

    A couple of caveats however:

    1. The car has only been repaired for a few weeks.
    2. I was unable to verify if the replacement parts were the same as the originals. I tried speaking to the parts guy but he asked for the VIN # which I did not have with me. In an earlier post newguy6 said that the strut mount part # was 54630-3L100. I can only assume that the struts (shocks) were the newer 640s. I am not a mechanic so I hope I understand this correctly.

    Newguy6, could you possibly verify the part number of the replacement struts/shocks?
  • snaglepussnaglepus Posts: 160
    #1024 Re: Azeras with bad shocks [tuyaux] by newguy6 Aug 16, 2008 (7:19 pm)
    Replying to: tuyaux (Aug 15, 2008 1:50 pm)

    Quote:
    "Not only do you need struts but most important is that you have them replace the upper strut
    mount part # 54630-3L100. This will make all the difference in the world. Enjoy your Azera!"


    :)

    That part number is indeed a good genuine Azera part number.
    The parts sell for $ 33.22 each, and it of course requires two. Doesn't it always? ;)

    See: http://www.1sthyundaiparts.com/partscat.html
    54630-3L100 MSRP: $42.87 Price: $33.22
    Front suspension - Suspension components - Strut mount
    Strut mount, Azera 2006-, aka: Upper Mount Back and INSULATOR ASSY-STRUT

    Quote:
    "I can only assume that the struts (shocks) were the newer 640s.
    I am not a mechanic so I hope I understand this correctly."


    Please don't assume that.
    I will bet that the 640s were indeed not used :surprise: , although I do hope that they were.
    It seems that some dealers take the approach (incorrectly) that those parts will not
    work and that Hyundai will not keep the warranty in affect IF they are installed.
    My dealer said that even if I were to pay for the 640s and have them
    do the installation, that they would not do it. Talk about stupid.

    Please inform us if that dealer did indeed install the 640s. :confuse:

    :D
  • espo35espo35 Posts: 144
    "The suspension is not perfect - I didn't expect a sports sedan, and it isn't one, but in all the miles I have driven the car, I have not had an unsafe incident due to inadequate suspension."

    Ding! Ding! DIng! We have a winner! Well-said, cobrazera!

    Sports-cars have stiff suspension which give better-handling, but sacrifice ride-comfort. Luxury cars have a softer suspension for a smooth ride but sacrifice handling. The Azera was and is designed as a luxury car. If some out here feel like they bought a sports-sedan (midlife crisis??), they are mistaken.

    ps: Why is a strut mount called a strut mount?
  • I specifically avoided "sports sedans" because of the often "harsh" rides. That is why I chose an Azera because it is a "luxury car with a very comfortable ride." These are quotes from reviewers and publications at the time.
    The Azera does not have a smooth ride and that is the problem!
    No car is supposed to bounce over even minor dips, throw the car up, stop suddenly, drop back down and stop suddenly again and sometimes do it twice. Shocks or struts are supposed to dampen the travel, not let it go all the way and suddenly stop and reverse direction. No other car I have ridden in do this. My 05 RAV4 and 97 Ford Ranger don't even do it.
    Fortunately mine is not unsafe, yet, but it is annoying as H***.
  • For background, please see my last post #989. The dealer replaced the 040 strut yet again (this is the 4th strut counting the one that came with the car) and the knocking sound is gone. It's like a totally different car and is now a pleasure to drive. The dealer (Key Hyundai-Manchester-CT) was great and would not give up until the problem was corrected. It appears to me that their must be a manufacturing problem with the strut supplier that Hyundai needs to get corrected.
  • espo35espo35 Posts: 144
    "The Azera does not have a smooth ride and that is the problem!"

    No, YOUR Azera does'nt have a smooth ride. Seems like you guys with car problems want to make it sound as if ALL Azera's have the same problems....even when other owners clearly tell you they don't.
  • sergio19sergio19 Posts: 90
    espo35,

    Well said...let me acknowledge what you wrote. I DO NOT have problems with my Azera!

    Here's what I posted on the Genesis forum...

    Here's my opinion re: the Hyundai Company and MY AZERA (2006)

    I have owned my Azera since June 2006. I now have 70,000KM on it.
    I have had the breaks replaced at 22,000KM (Free of charge) (They were noisy)
    I have had regular oil changes done.
    I've had NO PROBLEMS with the car since and to this day!
    It is the best car I've ever owned by far.
    I would highly recommend this car based on my experience with it.
    I have NO suspension issues with my Azera.
    I have been treated like royalty at my Hyundai dealership.

    I am 44 years old!
    Have driven G35 coupe, Camry, Accord, BMW 3 & 5 series, Acura TL (This I liked too) and many others...
    My Azera is the quietest car I've ever driven! AND it also very comfortable

    I'm writing this because I'm getting a little tired of Carolinabob's constant bashing of Hyundai and especially the Azera. Unlike him I've had NO problems whatsoever with my Azera and thought alot of folks reading here (like me) would appreciate hearing my "positive" experience/opinion too! (If not then I apologize in advance for my positive comments on this car)

    No disrespect intended at Carolinabob...in fact I'm truly very sorry he's having problems with his Azera.

    Sincere regards,
  • Hi Ray, Can you give me a link to the online Azera Shop Manual, or tell me how to access it?

    Thanks, Jerry
  • patpat Posts: 10,421
    The personal comments have to stop. From this point forward if you include a dig at another member in a post, expect that post to disappear.

    Those who are not able to refrain from the personal swipes will find themselves outside looking in.

    And if you are reading this post after you've replied to an earlier one, please re-read what you've posted. If you have poked at another member, edit it or delete it while you have time. Saying that you did not see this post until after you made yours is not going to fly.

    Thank you for your cooperation.
  • espo35espo35 Posts: 144
    I do believe some Azeras have strut issues, snaglpus.

    You mentioned that on your last visit to the dealership, the writer did not generate a repair order. This may be on purpose. If you are trying to go Lemon Law, the dealer is out of the loop. It is then an issue between Hyundai and yourself. If, as you say, you simply want your car fixed, try a different tactic. (If the writer writes a work order, it becomes a "repair attempt" which counts against Hyundai in a Lemon Law case.).

    I would call -.800.633.5151 and talk to a Hyundai customer assistance person. Tell them you want to open a case to Region. This will end up on a District Service Manager's desk. Tell the person that your dealership has been unable to duplicate your concern and you want the District Manager to go drive with you to display your concern.

    Hyundai farts more $ than it would cost them to replace your struts. They care far more about their reputation than you think.
    If you are unable to duplicate your concern......
  • "I'm writing this because I'm getting a little tired of Carolinabob's constant bashing of Hyundai and especially the Azera.... No disrespect intended at Carolinabob"
    No Disrespect?
    I am only sharing my experiences with the car and Hyundai. Fortunately, Hyundai contacted me and appears that a solution is on the way.
    The major purpose of these forums is so that posters can share their experiences and create a more knowledgeable consumer. That is my purpose.
    If you disagree with what I say, don't read it. BTW, each entry has been in response to something someone else said.
    I am glad you are happy with your car. I also wonder how many people may not be aware that it is a problem? If not for these blogs and a couple of reviews, I wouldn't have realized it was the car and not me. Way too many postings and professional reviews for it to be just a few cars.
    Also, it seems that some people believe that no one has a problem since they do not.
  • snaglepussnaglepus Posts: 160
    "You mentioned that on your last visit to the dealership, the writer did not generate a repair order. This may be on purpose. If you are trying to go Lemon Law, the dealer is out of the loop. It is then an issue between Hyundai and yourself. If, as you say, you simply want your car fixed, try a different tactic. (If the writer writes a work order, it becomes a "repair attempt" which counts against Hyundai in a Lemon Law case.).

    I would call -.800.633.5151 and talk to a Hyundai customer assistance person. Tell them you want to open a case to Region. This will end up on a District Service Manager's desk. Tell the person that your dealership has been unable to duplicate your concern and you want the District Manager to go drive with you to display your concern.

    Hyundai farts more $ than it would cost them to replace your struts. They care far more about their reputation than you think.
    If you are unable to duplicate your concern...... "


    :)

    Don't know where you got that misinformation?

    As a matter of fact, on my last visit, there was indeed a work order written and the car was test
    driven by the mechanic who did the first TSB shock replacement (not strut replacement!)
    and he verified that those replaced 040 shocks are history and need to be replaced.
    But then the mechanic and the service advisor walked out to another Azera in the back and tested it and
    said it was doing the exact same thing as mine does, so they tried to get out of replacing the shocks.
    "That is normal. They all do that and we will only replace the shocks once and one time only."
    When I asked for a written estimate of having the 54611-3L640 replaced at my expense,
    I got "Even if you buy the new upgraded shocks yourself, we can
    not install them because they are not approved for your car."

    On my work order, they have typed:
    "Part number 54611-3L640 is not cataloged for this vehicle by Hyundai."

    So my wife and I left.
    Prior to that, I had already long ago contacted the customer assistance center
    in Utah at the number you have provided and established a claim number.

    Now can you imagine my surprise when the very next morning Jeff, the service
    rep called me and informed me that Hyundai would indeed install new shocks.
    I thought that he meant new 54611-3L040 shocks, but no, the new non-approved
    54611-3L640 shocks
    in my car as a ""Goodwill Gesture."

    My only question now is:
    Why couldn't they have done that in the first place instead of
    making my wife and I do the dance and play their game?


    Thank you for your "insider" dope. It is indeed much appreciated. :surprise:

    Since then, I have spoken to two other Azera owners who are getting new 640 shocks also.
    Perhaps look for a new TSB shortly? :surprise:

    :D
  • some of us have problems with the struts/springs and some do not. And that cars manufactured before 10/20/07 are more prone to have this problem although not all do.

    My 2008 Azera has less than 2k miles (manuf June 07) and has not exhibited the strut/spring problem yet but I am glad that thanks to the persistence of others, I know what to look for and hopefully will have a solution should it happen to me.

    Regards to all.
  • snaglepussnaglepus Posts: 160
    "some of us have problems with the struts/springs and some do not. And that cars manufactured
    before 10/20/07 are more prone to have this problem although not all do.

    My 2008 Azera has less than 2k miles (manuf June 07) and has not exhibited the strut/spring
    problem yet but I am glad that thanks to the persistence of others, I know what
    to look for and hopefully will have a solution should it happen to me."

    :)

    Many have posted here and elsewhere that they have Azeras built prior to 10/20/07
    and indeed are not experiencing any front shock problems whatsoever.

    However, I have not driven their cars so I can not say for sure whether
    or not they do have the same or similar problems as mine has.
    These are after all their cars, and if they are satisfied with the
    manner in which their cars are performing, that is well and good. ;)

    But I wonder if many who say their cars are okay don't really know the fine differences? :surprise:
    As an example, my wife did notice what ours was doing until I pointed out our problem to her.
    Now she knows for sure.

    There is a solution now. To their credit, it appears that Hyundai is stepping up to the plate
    and at least on an individual 'case by case' basis, replacing defective shocks.

    :D
  • espo35espo35 Posts: 144
    Interesting. Is "Jeff" a dealership employee or a Hyundai Rep?

    It does sound as is Hyundai is "coming around" to your way of thinking. Well done!

    I'm actually a Service Manager at a Hyundai dealer, so if and when I get wind of a TSB, I'll let you all know ASAP!

    ps: Hyundai pays me to work on their cars. If a repair isn't approved, the dealer principle eats it and I'm looking for a new job. That's probably why your dealer is making you "dance"..... they want to make you happy, sure. But they need to make sure they'll get paid, first.

    ps: I've driven well over 100 Azeras....I remember only 2 that "wallowed".
  • snaglepussnaglepus Posts: 160
    :)

    I appreciate all that you have said and done! :surprise:

    As I understand it, "Jeff" is the local Hyundai Rep.
    I was told that whatever Jeff says goes and his word is the final word.

    Somehow, the local service manager must have appealed to his better side I think. :confuse:

    Thanks for the offer of posting any TSB that may come about.

    (I'm snaglepus and I approve of this message.) ;)

    :D

    P S You must be working at a rather large Hyundai agency?
  • espo35espo35 Posts: 144
    Pretty good-size dealer. I've been with Hyundai 5 years. 32 years in the business: tech, parts, service-writer..... you name it.
    I drive used-cars home (about 100 miles)....also, customer's cars (if they want me to) to listen for noises, etc. Given a choice, I always drive an Azera!

    If a new TSB comes out on the shocks, I'll tell everyone that you and carolinabob are the reason!! (My claim to fame!)

    Sorry we got off on the wrong foot.
  • snaglepussnaglepus Posts: 160
    "Sorry we got off on the wrong foot."

    Me too. But that does not matter any longer as we are all on the same page now!

    Thanks and regards,

    Delfin de Leon

    aka Snaglepus
  • rgb42rgb42 Posts: 40
    Well, so far, with my '08 Azera, I have no front end problems such as those being written about here. I'll keep an eye out, and my fingers crossed.
  • snaglepussnaglepus Posts: 160
    :)

    Thanks . .

    May I inquire as to the build date of your 2008 Azera? :confuse:

    That date is on a plate mounted on the pillar between the left front and rear doors.

    My reason for asking is to determine if your Azera is an early or late
    2008 and whether or not it has the earlier or the later shocks.

    As you may have read, cars built 10/20/07 and later should have the newer "improved" shocks.

    Also, your approxmate mileage rounded off to thousands of miles.

    Thanks in advance.

    Snaglepus

    :D
  • cobrazeracobrazera Posts: 352
    I wonder if many who say their cars are okay don't really know the fine differences? Incredible. You're so convinced that every Azera has suspension problems, that you choose to slam those of us who do not. We ( the vast majority of Azera owners ) are either too insensitive, inexperienced, or just plain stupid to be able to see the fine differences.

    Give us a break: maybe we don't drive as fast as you on the certain kind of road that causes your problem. No suspension ( at least none that are not adjustable automatically or with a cockpit selector ) is perfect for all situations. Please check my previous post concerning my Azera's suspension.

    BTW, it looks as if the Genesis suspension/steering is far from perfect also, re the Oct '08 C&D magazine. Doesn't it use Sachs shocks in lieu of the homegrown Azera shocks?
  • snaglepussnaglepus Posts: 160
    "You're so convinced that every Azera has suspension problems, that you choose to slam those of us who do not. We ( the vast majority of Azera owners ) are either too insensitive, inexperienced, or just plain stupid to be able to see the fine differences."

    :)

    I am "so convinced?" No, I am not and I said so in my earlier post . :surprise:
    I do know that not all Azeras have suspension problems, but that some do.
    Sorry if you took what I said personally. My post was not directed at anyone in particular.
    I think you are trying to put words in my mouth. I did mean what I said in that post, and
    nothing more. Those of us that do have problems really have them. :surprise:
    In our case, when on the local Interstate, I feel it is unsafe to go faster than 60 mph.
    To me, that is a real problem, and evidently the local Hyundai rep agrees with me.
    Why would Hyundai be replacing my bad 54611-3L041s with the newest, I trust, better 54611-3L640 parts?

    "BTW, it looks as if the Genesis suspension/steering is far from perfect also, re the Oct '08 C&D magazine. Doesn't it use Sachs shocks in lieu of the homegrown Azera shocks?"

    Yes, the Genesis is supposed to have shocks produced by Sachs.

    I think that the Mando produced shocks in our Azeras are supplied from either India or China.
    What do you mean by homegrown? :confuse:
    I posted way back when that the Genesis has shocks made by Sachs, an older German maufacturer
    of different parts and therefore, the Genesis shocks should be of a higher quality.

    :D
  • jaymagicjaymagic Posts: 309
    What a load of ....! Like many others on the Azera forum, my TSB eligible 07 Azera has not experienced any of the "front end" problems some have reported. I have NO DOUBT that some are not unhappy with the way their Azera rides and they may well have a car that has a problem. I encourage them to stay with it and get Hyundai to resolve any legitimate issue. But buy into the claim that ALL TSB eligible Azera's have a problem, or are too stupid to recognize it, certainly doesn't make me want to join in their cause.

    I have over 35K on mine and still have had no front end issues. My shocks continue to work like they did when it was new. As for feeling safe at higher speeds (as previously posted and discussed ad nauseum), I have had mine over 140mph and regularly drive in the 80mph neighborhood. (75 is legal limit in Colorado).

    I continue to love my Azera and would encourage anyone to consider it, when looking at a full size sedan. BTW, my mileage, now over the last 4,000 miles, is at 24.8 mpg.
  • snaglepussnaglepus Posts: 160
    :)

    Jay,

    That is magic to be sure.
    I'm glad that you do not have to go through what many of us have had to do.

    Tuesday morning, Hyundai is fixing mine, and I have no doubt it will then be perfect.

    I understand that several other Azera owners are also getting their front ends repaired also.

    "I have NO DOUBT that some are not unhappy with the way their
    Azera rides and they may well have a car that has a problem."


    A double negative statement? Please explain. :confuse:

    :D
  • 101649101649 Posts: 192
    Check out the Automobile Mag Sept Issue comparison with Genesis...Won the battle, but appears suspension still sucks.....I drove the 3.8 and wasn't impressed for $40k...probably go with the G 37S in December..i currently have an '06 Azzy with 12k miles....no problems at all....Will downsize to the G37 coupe since I don't need the room...
  • patpat Posts: 10,421
    If you can't keep personal comments out of your post, it will be removed. If your posts continue to be removed, you will lose your posting privileges here.

    Yeah - I removed some posts. And some of you really need to listen if you want to continue to participate here.
  • Snagelpus - so what happened. You were scheduled to get the new shocks on Tuesday of this week. I'm curious and don't know which other forum you are talking about.

    Please provide info - thanks
  • Go to near the bottom of the third page for the info you asked for.
  • Car seems better but will know more in 5000 miles. Second set of shocks ar 15,000. dealer was very nice and is still trying to get reimbursed by Hyundai.
  • So would I buy another Hyundai? The jury is still out.Alot will depend on if these new shocks last more than 5,000 miles. If they don't, it would be hard to buy another Hyundai, although I had planned to keep this one for at leat 100,000 miles.The car rode better the first time the shocks were replaced, although there is about a 50% improvement with the new shocks now.I will probably drive below 60 on the bouncey roads just to try to get as much life as possible out of these shocks.
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