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Hyundai Azera Front End Problems

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Comments

  • bigearl1bigearl1 Posts: 6
    Regarding my earlier post #951 regarding front end noise on my 2008, I checked the build date on the door jam and it showed June 16, 2007. Can this really be considered a 2008?
  • bigearl1bigearl1 Posts: 6
    You might want to check the build date on your 2008. My 2008 was built on June 16, 2007 when Hyundai was still installing the front strut P/N 041 which has exhibited the noise problem. The 2008 brochure mentions an "all-new suspension for 2008" which I presume has the new front strut P/N 640 which was used after October 20, 2007 build date. The only reason I bought the 2008 Azera was because I figured the "all-new suspension" cured the noise problem that I had read about with earlier years. Looks like I didn't get the "all new suspension" after all and maybe you didn't either. If that's the case, I think we both have a beef with Hyundai.
  • daveltddaveltd Posts: 13
    I just checked my built date Dec. 28/07.

    I wish I could drive an 2007 to see the difference. My 2008 does not wallowing/bouncing at all on rough roads.

    So at this point I will not comment any further on this "noise".
  • carolinabobcarolinabob Posts: 495
    My 2007 was built in 11/06. Personally, I don't believe the 2008 or 2009 has an all new suspension. Probably just a newer version strut, which may or may not last any longer than the -040 and -041's.
  • antonyrantonyr Posts: 6
    I hope this information helps you all... I purchased my 06 limited in 06 and it took Hyundai almost 2 years to correct the problem with the front end noise and the shaking/vibration in the steering wheel.

    I had 5 sets of new tires installed while they tried to figure out the problem and had gone through all type of balancing and still had the issue.

    When they finally gave up they tried to convince me that this was the way a 30k car is supposed to ride! There was no assistance from their corporate offices. Hyundai's corporate office sided with their people in a letter I received that stated “after further investigation of the issue your vehicle drive and performs like same vehicles (Azera’s).”

    While seeking legal assistance I happened upon this information that resolved the issue “Steering Wheel Shake and Front-end Noise “– TSB -07-50-007 is a Hyundai technical bulletin that addresses the issue. TSB-07-50-007 – Suspension/Struts. The part need to fix the issue is Part no. 54611-3L041.

    My issue has been resolved and I can say that it is now a pleasure to drive the car.

    I’ve invited the Regional Rep and mechanic team that could not resolve the problem to now test drive my vehicle and to date none have taken me up on the offer.

    I will give credit where credit is due and say that Hyundai has stepped up in the market, but is lacking in the way of customer service!

    Good luck to you all
  • snaglepussnaglepus Posts: 160
    "While seeking legal assistance I happened upon this information that resolved the issue “Steering Wheel Shake and Front-end Noise “– TSB -07-50-007 is a Hyundai technical bulletin that addresses the issue. TSB-07-50-007 – Suspension/Struts.
    The part need[ed] to fix the issue is Part no. 54611-3L041."


    If you are going to make such a statement, at least try to get the facts straight!

    Your first post huh?

    1.) TSB 07-50-007 is not titled "Steering Wheel Shake and Front-end Noise"
    but Front Shock Absorber Replacement - "Hollow" Knocking Noise.

    2.) Changing shocks will not stop "the shaking/vibration in the steering wheel."
    If you indeed had this problem, it was not cured by installing different shocks!

    3.) "The part need[ed] to fix the issue is Part no. 54611-3L041" is completely incorrect!

    The correct part number as stated on TSB 07-50-007 is 54611-3L040.
  • antonyrantonyr Posts: 6
    Thank you Snaglepus for correcting my mistake… The part you stated is indeed the part listed on my work order. I apologize to all the readers if I have led you in the wrong direction.

    Oh yes my friend, I had the problem, and after the last service to address the issue the struts were replaced and “MY” problem was resolved!

    I’m all ears! What do you think was causing my issue (Shaking/Vibrating Steering Wheel)? I await your next post!
  • snaglepussnaglepus Posts: 160
    "Oh yes my friend, I had the problem, and after the last service to address
    the issue the struts were replaced and “MY” problem was resolved!"


    First, I am happy for you that after so many trips to the dealer, that someone finally corrected your problem.

    But, it doesn't matter with regard for your "issue (Shaking/Vibrating Steering Wheel.)"

    Good shocks, bad shocks or even no shocks at all, you can and
    will have this problem if your tires are bad or out-of-balance.

    Just because they said they changed your shocks to the TSB mandated 54611-3L040
    parts did not by itself cure the shaking and vibrating steering wheel problem.

    During that same trip to the dealer when the TSB work was performed, they either switched
    wheels and tires or rebalanced them again without you knowing that they had done this.

    Again, it is good that you were able to finally get your problem corrected.
  • carolinabobcarolinabob Posts: 495
    Check out the Hyundai-Forums.com Azera site for more on suspension. Many of us have had the -041 struts replaced with -040's, but the improvement only lasted a couple of thousand miles. The noise and the bouncy/wallowing ride returns.
  • antonyrantonyr Posts: 6
    Thank you for your concern.

    I hopefully like everyone else reading this post that shares this issue, would like to know the “true” reason why we have this problem. We have been lied to and mislead by our service advisors. Most of us have contacted Hyundai's corporate office only to be led back to the deanships service center. All I know is that once the struts were replaced the problem went away.

    You’d mentioned that they probably just rebalanced the tires and probably didn’t replace the struts. I took that into account and marked both struts, each with a different mark, before dropping it off. When the car was ready I took it for a quick test drive and pulled over and inspected the struts…. They had been changed! I returned and gave them the thumbs up and immediately took it to Discount Tire where I had the tires rotated and balanced. I wanted to be sure that it was resolved. After Discount was finished it still drove great!

    By the way the tires on my car are not the originals. They have been replaced a total of 4 times with less then 18k on the car!

    I’ve read another post that there are others who had their struts replaced and after a few thousand miles the problem came back. If it happens to me then I will have to return back to the dealership and start the process again. I’ll just hope and pray that the problem never returns!

    Whenever I get in an equitable position on my Azera it’s GONE!
  • snaglepussnaglepus Posts: 160
    "You’d mentioned that they probably just rebalanced the tires and probably didn’t replace the struts. I took that into account and marked both struts, each with a different mark, before dropping it off. When the car was ready I took it for a quick test drive and pulled over and inspected the struts…. They had been changed! I returned and gave them the thumbs up and immediately took it to Discount Tire where I had the tires rotated and balanced. I wanted to be sure that it was resolved. After Discount was finished it still drove great! "

    Go back and read my post for content this time!

    Are you trying to put words in my mouth? I most certainly did not say that!
    What I did say was that simply replacing your original shocks with the TSB mandated 54611-3L040
    shocks did not and would not correct your complaint of steering wheel vibration and shaking.
    I said that while your car was there getting the TSB done, the problem was
    not corrected by that work alone that was done at that time by the agency.

    Did you go out and test drive it to see if the steering wheel vibration and shaking
    was gone before you then took it to Discount Tire and had the tires rebalanced?

    NOW it turns out that the tires being out-of-balance was indeed the problem!
    "I returned and gave them the thumbs up and immediately took it
    to Discount Tire where I had the tires rotated and balanced."


    It doesn't matter how many times the tires were changed.
    While it is true that many have had bad tires from Michelin, in your case you evidently
    never got a good set installed and or they were never properly balanced.
    As I have said, changing shocks will not and can not correct your complaint.
  • antonyrantonyr Posts: 6
    Snaglepus, you asked “Did you go out and test drive it to see if the steering wheel vibration and shaking was gone before you then took it to Discount Tire and had the tires rebalanced?” Yes I did and the problem seemed to be resolved. After all the time spent farting around with Hyundai I had to be for sure. So I took it to Discount Tire. They removed the weights and even repositioned the tires on the rims. After they completed their work I drove off and was amazed… No vibration or shaking in the steering wheel, which I attribute to replacement of the struts.

    You also stated “in your case you evidently never got a good set installed and or they were never properly balanced.” I find that hard to believe. You’re speaking about the initial set, the two sets the dealership replaced and the set I had installed by a Discount Tire. In all there were 3 sets of Michelin’s and a set of Goodyear’s put on my car. My luck could not have been that bad where all the tires placed on my car were bad or even 1 or 2 in each set!

    My car was in and out of Hyundai’s service department numerous times for balancing, which was clearly a waste to time. They (Hyundai) took it to a Toyota dealership where it was force balanced and that didn’t resolve the issue.

    When they switched out the tires the last time they subcontracted Discount Tire to perform the work and the problem was still there. I took my car to another tire shop hoping they could identify the problem and they tried. They too thought it was a balancing issue or a tire(s) out of spec. They gave it their best, but they were unable to resolve the problem.

    Two weeks after having the tires switched Hyundai replaced the struts and the problem miraculously went away!

    In your last post you stated “changing shocks will not and can not correct your complaint.” They replaced the struts.

    You’re quick to point out what should not have fixed my issue. So I ask…What do you think was causing my issue? Unless you can come up with something other then the tires, balancing, rotors or alignment there’s no need to reply.

    In closing, I thank you for the information you’ve shared.
  • snaglepussnaglepus Posts: 160
    No matter what I say, I know that you will choose not to believe me which is okay.

    I will however point this out to you:
    "In your last post you stated 'changing shocks will not and can not correct your complaint.'
    They replaced the struts."


    No.Wrong again.

    They did not replace the struts. They replaced the shocks only. Read your warranty repair receipt.

    What was probably causing your complaint in the first place was an out-of-round tire, an out-
    of-balance tire or one or more tires not properly matched to the wheel it was mounted on.

    I sure would not use that agency again for any balance problems!
    If the work was done on a GSP9700, the technician did not know what he was doing!
    I have seen this happen before many times.
    Had this work been done properly the first time, you'd have been spared all those trips back to the dealer.

    Nothing beats a GSP9700 when it is used properly by a knowledgeable technician.
    Go to the Hunter Engineering website and read all about that balancer.
  • rotaryrotary Posts: 71
    I've never seen a forum where anyone with a problem with their car is teamed up on and doubted and accused of being some sort of 'whiner' like in the Hyundai Forums.

    Whether it's the thunking issue on the Sonata, the front suspension issues with the Azera, or whatever, I do not think there's another forum where people are treated with such disrespect and rudeness as with fellow Hyundai owners.

    To be fair, there are a lot of fellow owners who are supportive, too, but a lot of them are sympathetic because they have the same issues (although not all).

    Here's a hint everyone: When someone says there is something wrong with their car, try to help them, don't automatically assume that they're imagining it, don't accuse them of whining, don't tell them to accept a defect because it's not a big deal, and most of all, don't accuse the customer of being wrong and rush to the defense of Hyundai.

    Hyundai's problems with their thunking in the Sonata and suspension issues with the Sonata are well known, and many, many people suffer from these issues.

    Get realistic, and quit being so brand loyal just because you happen to own a Hyundai. Hyundai's not perfect, so quit ganging up on people experiencing problems with their vehicles, especially when Hyundai offers lack of decent customer support.
  • carolinabobcarolinabob Posts: 495
    Thank you! The Car Space forum is the worst I have seen for this. I have been beat up on several times in the past. Male nature is to avoid saying we made a mistake when buying a car, so why would so many bring up our dissatisfaction with the suspension on the Azera?
    I don't know about you, but my car friends thought I was crazy to buy a Hyundai, so I am defensive about it anyway. However, I still believe in pointing out that it has a problem which Hyundai should fix.
    Professional reviewers noted this problem when they tested it, but I did not learn of it until after I bought - so much for Consumer Reports testing. BTW, their "reviews" in current publications are based on the cars they test drove, which may have been as much as 4-5 years ago.
  • carolinabobcarolinabob Posts: 495
    The regional service manager and the dealership senior service manager and I went for a ride in my 07 Azera yesterday. I also had an oil change and rotation while there and we all looked under the car at the suspension components. Everything was normal.
    Bottom line, yes, it does bounce, but it is built that way to deliver a "soft" ride.
    Interestingly we also went for a ride in a "new" '07 that was still sitting on the lot. No difference in the ride, probably a little worse actually.
    RSM called someone and they reported that there is no change in the suspensions for 2006, 2007, 2008 and 2009 with the exception of now using the -040 struts. He also said there is no new strut or anything else on the 2008/2009 per his sources.
    One thing I noticed is that the bounce up and down and side to side seems worse when only one person is in the car. Not sure, but it seems three adult guys tend to dampen the bounce.
    I am in the Hyundai files to be notified if they come up with a solution.
    I still believe that if enough of us individually contact Hyundai corporate offices, we may encourage them to come up with a fix, even on a shared cost basis.
    BTW, they are expecting one Genesis in three months.
  • snaglepussnaglepus Posts: 160
    "RSM called someone and they reported that there is no change in the suspensions for 2006, 2007, 2008 and 2009 with the exception of now using the -040 struts. He also said there is no new strut or anything else on the 2008/2009 per his sources."

    I posted (somewhere) that there is indeed a new and different part number for the 2008 shocks.

    It is 54611-3L640

    Haven't gotten around to asking the parts guy if there is a different part number for MY 2009.

    I'm getting almost to the point where I am tired of this entire situation.

    I've even contacted Bilstein and they couldn't care less about our situation either.
    "At this time, there are no plans for Bilstein to develop shocks for the Hyundai Azera that I know of."

    What a shame!
  • raw6464raw6464 Posts: 6
    I've posted this on another forum as it is suggested you can replace the Azera struts with aftermarket units and this will fix the "problem". IMHO I don't think so.

    As said ad-infinitum by Hyundai, the suspension was DESIGNED for a soft ride. That not only includes the spring rate and shock valving but the overall architecture of the suspension.

    Most car manufacturers bolt the struts the to the axle hub backplate. The strut is a solid bolted connection from the body of the car to the axle and there is no up/down/left/right flexibility other than the stiffness of the strut itself.

    In the Azrea, Hyundai went another route. They connect the strut to the lower control arm thru a wishbone extension instead of connecting it to the axle hub. And to “introduce” additional soft riding characteristics they connected the strut to the control arm with rubber bushings, which mitigated that direct connecting “stiffness”.

    I totally agree you can improve a cars suspension with aftermarket struts. However those improvements are more of a fine tuning than a total make over which is what we’re talking about here. Yes I agree again you probably could “fine tune” the Azera to lessen the wallowing but at what cost, in both money and suspension characteristics…. as we all know suspensions are compromises.

    Also I believe if Hyundai went to the effort of designing new struts and replacing them for nothing, would it not make sense to kill the two birds (the clunking and the wallowing) with one stone? From what I read Hyundai did make characteristic changes to the strut to improve the suspension. But a strong argument can be made that it is the architectural design of the suspension that defines just how far the engineers can improve on.

    As I’ve said before- it is what it is. The wallowing issue is a personal thing, there’s time when it bothers me too. The car is not perfect but neither is my Lexus which was $10 grand more... and I enjoy driving the Azera more... the Lexus has absolutely no character.
  • raw6464raw6464 Posts: 6
    I've even contacted Bilstein and they couldn't care less about our situation either.
    "At this time, there are no plans for Bilstein to develop shocks for the Hyundai Azera that I know of."


    That is understandable. There is no real market considering the number of Azeras out there with buyers who would spend around $2000 or more on cars that are still under warranty for a problem that is buyer specific. I venture to say that even if there was a strut that could fix the problem and still maintain a relatively soft ride which the demographic market shows the buyers want. But I think to fix the wallowing you'd have a 263HP buckboard.

    Hyundai has every right and probably would void any front end warrany work (and then some) if customers decided to start changing out aftermarket parts and then come back with a problem. You would be voiding anything and everything connected to the suspension. Replacing struts it not like replacing brake pads. If some believe different... go for it. At least if my struts leak or fail within the 5years 60K miles, Hyundai will replace them... for FREE.

    Carolinabob is going the right route, thru Hyundai's service department. It may not fix his issue but he'll still keep his 5 year warranty.

    And I agree with snaglepus... we've beaten this horse to death, feet in the air and the maggots are setting in.

    Fini
  • snaglepussnaglepus Posts: 160
    "There is no real market considering the number of Azeras out there with buyers who would spend
    around $2000 or more on cars that are still under warranty for a problem that is buyer specific."


    "$2000 or more" for replacement shocks only, not struts? No way. Maybe $200 each.

    As far as there not being a market for replacement shocks, I disagree.
    How many Azeras have been sold here on the North American continent? More than 40,000?
    Many of the people driving Azeras that are not happy with their rides are
    not here to complain and do not even know about these type forums.

    How many sales would make it worth their while?
    Watch and see, some company will make a good replacement shock. I simply prefer Bilsteins.
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