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Hyundai Azera Front End Problems

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Comments

  • markingmarking Posts: 2
    Did you try speaking to the owner of the dealership? Is there anything that the NTSB can do to compel Hyundai to investigate or test the safety of the front end suspension and shocks? What exactly does it take to get an auto manufacturer to issue a recall?

    Sorry to hear you had such a bad experience with this service writer/manager.
  • jlindhjlindh Posts: 282
    How much could a set of the new parts cost? If my car were as hobbled and unsafe as you say yours is, I'd bite the bullet and install them myself. Then you'd have the pleasure of letting us know that you were right and Hyundai was wrong all along.
  • snaglepussnaglepus Posts: 160
    "Did you try speaking to the owner of the dealership? Is there anything that the NTSB can do to compel Hyundai to investigate or test the safety of the front end suspension and shocks? What exactly does it take to get an auto manufacturer to issue a recall?

    Sorry to hear you had such a bad experience with this service writer/manager."


    I have not yet spoken to the franchise manager. This is what I had to do back in November to get the TSB done at that time. I tried to reach him today and the switchboard operator took a message, but I have not heard back. I will try again Monday if he does not call me.

    If nothing else, I am sure the service writer will catch it for not writing up a work order on my complaint.

    I will indeed pursue all avenues including the NTSB to get this problems fixed.
  • snaglepussnaglepus Posts: 160
    "How much could a set of the new parts cost? If my car were as hobbled and unsafe [It is] as you say yours is, I'd bite the bullet and install them myself.
    Then you'd have the pleasure of letting us know that you were right and Hyundai was wrong all along."


    :)

    Please allow me to field your concerns one by one. You may have money to throw away but I do not.

    Proving Hyundai wrong would not give me any pleasure whatsoever. I simply want my car right.

    How I am I so positive you ask? I already know that I am right!
    I am not concerned whether or not anyone thinks that I am right or wrong.
    I simply want my Azera right. It is wrong now. It has been right before twice,
    but both times it became wrong twice because the front shocks have
    gone South due to the poor quality factory Mando shocks.
    Another Azera owner up North has already done exactly as you have suggested.
    I have his name, email address and phone number, and the
    new parts have indeed fixed his exact identical complaints.
    He has even gone so far as to install matching rear shocks also because he figured that
    because they were changed at the same time that the new front shocks became
    standard OEM, he wanted both the front and rear shocks to match.
    He was able to do all of the installation work himself. He has the proper tools and knowhow,
    and he correctly I might add anticipated the hassle he would have to go through in
    order to get Hyundai to do it and he did not want to go through
    exactly what I and many others are going through now.

    In one case, the dealership in Green Valley Arizona installed the new and improved shocks
    under warranty in a customers' Azera and I have a copy of that work order to prove it.
    My dealer now also has a copy of said work order, but evidently the factory rep does not
    want to believe that work order. David, the customer in AZ, is now a happy
    camper 'cause Hyundai took care of his problem under warranty.

    New 54611-3L640 shocks at retail are $184.55 each plus tax.
    Labor is 1.4 hours according to the TSB, so if the flat rate is
    $100 per hour, that would be $140 labor for the installation.
    I would need, give or take, about $538 if I were to simply drive in and order the work performed.
    I don't have that kind of extra money at this time and if I did, I still do not feel that I should have to pay
    for work that Hyundai should take care of and that Hyundai has already done for other customers.
    I know of one person who purchased an early new 2008 Azera that still had the older parts (It
    was built before 10/20/07), and he had the selling dealer include in his purchase order, the
    installation of these newest improved shocks based on what he had read on these forums.

    So the word is indeed out, and it is simply not based just on what I say,
    but the accumulation of many others reports also.

    I hope this answers all your questions. :confuse:

    :D
  • Got my 07 Azera back from the dealership on 08-19-08 with new 54611-3L640 Struts installed.

    I had the bouncing, wallowing problem just as most of you have.

    Did the new struts solve the problem? Yes. All I can say is that suspension recovery after a large dip or similar road occurrence is immediate. No more bouncing or wallowing.

    Does my Azera still bottom out easily? Yes. Unfortunately the new struts will not solve the overly soft sprung situation. As a result, the shocks will probably wear out prematurely.

    Never the less, the 54611-3L640 Struts definitely solve the rebounding problem with the Azera.

    I have been keeping snagelpus apprised of my situation and its progress leading up to the installation of my new shocks.

    Much of his factual information is based on actual experience from others, as well as me, all of whom have personal experience with the 54611-3L640 Struts.

    Although I have solved 70% of my Azeras front suspension problems, I do not feel as though I want to keep this automobile any longer. The springing is still way too soft and cannot be fixed without having to modify the front springs by cutting out a coil. That, of course, would void the Hyundai warranty.

    Early this week, I will be getting rid of my Azera and replacing it with a NON-Hyundai product.

    I still own a 2007 Santa Fe Limited and truly appreciate this vehicle. It stays.

    David <><
  • tuyauxtuyaux Posts: 8
    Thanks again for the advice. One (hopefully) last question: I would like to call the service manager who fixed your Azera and talk to him to get the specifics of the repair. Would you mind giving me the name and location of your dealer and the name of the service manager? Thanks!

    (N.B. - this message is for newguy6 whose dealer fixed the problem by replacing strut mounts, not shocks. I am not replying to the immediately previous post.)
  • newguy6newguy6 Posts: 34
    His name(the service advisor who worked with me) is Josh at Edwards Hyundai in Council Bluffs, Ia. The manager of the service Dept. is Kevin. The Azera is my wife's car and is named Pearl, the service dept. knows it by name because it's been there so often.
    I hope that you will get what info you need to make your car right, you won't believe the difference. Good luck!
  • tuyauxtuyaux Posts: 8
    Thank you VERY much! Every scrap of information I can take with me to my dealer will help.
  • ksmigelksmigel Posts: 56
    My husband and I found the ride quality of the Azera to be much more to our liking, as it is far less harsh/firm, and we have roads that are not exactly glass top smooth around here.

    Now, all these posts about the Azera struts or shocks and the suspension issues have us worried.

    Is this problem that exists in all Azeras before a certain 'build date,' or just some?
  • campolycampoly Posts: 13
    I liked the ride on my 07 Azera too when it was new but at around 5k it started wallowing and bouncing excessively over rougher pavement. I had complained about it to the dealer but they said it was "within specs" (standard phrase for these jerks). Then a few weeks after I complained, Hyundai came out with the famous TSB concerning the shocks. I went back to the dealer once the TSB came out and this time they changed the shocks.

    The new shocks felt good (like when the car was new) until about 4k later and it was back to wallowing and bouncing around and jittering over less than perfect pavement.

    Went back to the dealer and complained and they said that Hyundai would only change the shocks once.

    I think the replacement shocks were the same exact shock as the original with a different part number. These shocks are crap, IMO.

    I doubt Hyundai will do anything about this on mass scale. Perhaps if someone gets hurt it will prompt a recall. They are probably counting on the ESC saving people from these crappy shocks.

    I can't answer your question but it seems that some people perceive the suspension problem and some don't. Frankly, I don't see how anyone with more than 5k on the original shocks doesn't notice a problem.
  • espo35espo35 Posts: 144
    I'm not sure what you would expect the dealer principle to do. I doubt he's a Hyundai engineer. Say he agrees to install the struts on your word. The strut collapses and you and your family are killed? What does he have to gain by taking your word over Hyundai's?

    No offense, but there is a lot of "information" out here in hyperspace. Some good... some.....

    http://ivebeenabducted.com/
  • snaglepussnaglepus Posts: 160
    Weren't you the person who does not even own an Azera?

    If you had an Azera as the rest of us do, you too would be insisting on
    having your problem addressed just like the rest of us are doing.

    Just so it will be crystal clear to you, myself and all others are expecting our dealers and Hyundai to stand behind their product and honor the 10 year 100,000 miles warranty and not give us the old "It's riding and handling exactly as it is designed to do," or
    "We will only do the shock replacement one time, and one time only!"


    What are you saying about a strut collapsing? If that were to happen, what difference
    would it make which particular Hyundai shock was installed within the strut?
    Hyundai would most certainly be liable!
  • snaglepussnaglepus Posts: 160
    "Is this problem that exists in all Azeras before a certain 'build date,' or just some?"

    This is a problem that exists on all Azeras built prior to the newest shocks being introduced 10/20/07.

    It is there, but many do not seem to notice it.
  • tonycdtonycd Posts: 223
    "Weren't you the person who does not even own an Azera?"

    No, Snaglepus. I was the person who does not even own an Azera.

    By the way, if you're serious about getting an audience with the proprietor of the dealership, why not take the next step beyond expecting him to return your phone call? Just go there in person and don't leave until he talks to you.
  • espo35espo35 Posts: 144
    IF Hyundai installed the wrong strut on your cart, causing an accident, of course they'd be liable.

    That's why they're not doing it.

    ps: Stop with "the shock within the strut" nonsense. If you choose to ignore my hyperlink above and use incorrect terminology, how do you expect anyone who DOES know about cars to take you seriously?
  • espo35espo35 Posts: 144
    This is a problem that exists on all Azeras built prior to the newest shocks being introduced 10/20/07.

    It is there, but many do not seem to notice it.
    ********************************************************************************- - - *******

    Consider the illogic spewn here:

    Have you driven or have personal knowlege of ALL Azeras?

    ps: The warranty on struts is 5yrs./60,000 miles... not 10/100.
  • espo35espo35 Posts: 144
    http://www.kyb.com/faq.htm

    see question #7

    ps: The TSB (#07-50-007) you guys keep referring to is to rectify a knocking sound from the front end, not to alter suspension travel.
  • rhduke00rhduke00 Posts: 129
    My 2007 Azera was built Jan 13, 2007 and has 16,500 miles on it. The car doesn't have any suspension issues. So not every Azera built prior to 10/20/07 has the problem that your car has.
  • cobrazeracobrazera Posts: 352
    Frankly, I don't see how anyone with more than 5k on the original shocks doesn't notice a problem.
    Sorry to disappoint you, but we have about 18K on our '06 Azera ( with original shocks ), and while some noise and harshness exists on very rough pavement ( no change from new ), I would not deem it as unsafe. Shock damping is still there as judged by it's behavior over a severe dip which I traverse a couple times per week at 55MPH. The car absorbs the dip and recovers just fine. The Azera handles the dip better than the Jag X-type I traded for it, due to longer suspension travel.
    The suspension is not perfect - I didn't expect a sports sedan, and it isn't one, but in all the miles I have driven the car, I have not had an unsafe incident due to inadequate suspension. The torque steer on a full throttle downshift at 30-40MPH on a narrow 2-lane can be more disconcerting. Oh, the car's build date is Apr '06.
  • campolycampoly Posts: 13
    No disappointment here. I'm happy for you if anything. I wish my Azera was like yours.
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