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Suburban Tahoe Vibration Problems

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Comments

  • solosolo Posts: 48
    Thank you to all the people on this post. As I try to decide what vehicle to buy next (and want to go back to USA made) the cheap and ignorant people at General Motors still can not do quality. I will not go back to a tahoe
  • The vibration on my suburban is subtle. It seems to be much worse on a bumpy or washboard road. Is this the kind of problem you had?
  • gmcustsvcgmcustsvc Posts: 4,119
    solo,
    When looking into a new vehicle I would definitely recommend using the brand web sites. All GM brand sites have an option to chat online with a representative trained to assist you with most pre-purchase questions. If you have any other questions please feel free to email me.
    Christina
    GM Customer Service
  • cat125cat125 Posts: 36
    the same story - over and over - you would think they get it right at some point - no way - there are 2011 models having the same problem - the worse part is when they tell you hat is the way it should feel - making you wonder if you are stupid and crazy - GM man up to the fact there is a problem - fix it - and be proud of your work -
  • gmcustsvcgmcustsvc Posts: 4,119
    dtrapani,
    Will you please email me with your VIN current mileage and more information about your situation?
    Christina
    GM Customer Service
  • etn09etn09 Posts: 1
    I am having the same problem with my 2009 Suburban that was purchased new from the dealership. I have taken it in numerous times to be told each time it is supposed to drive that way. My father in law has a 2009 Yukon that does not drive like this. Could you please send me the GM document you mentioned in your post that helped you resolve your problem? Thank you.
  • cat125cat125 Posts: 36
    Subject:EI07266 - Vehicle/Tire Vibration, P275/5R20, LT265/70R17, P285/45R22, LT245/75R16, P265/70R17 #07-03-10-013A - (11/01/2007)

    Models:2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT
    2007-2008 Chevrolet Avalanche, Silverado, Suburban, Tahoe
    2007-2008 GMC Sierra, Yukon, Yukon XL
    with any of the following Tire RPO's:
    - QSS (P275/55R20)
    - QXT (LT265/70R17)
    - QST (P285/45R22)
    - QIZ (LT245/75R16)
    - QAS / QAN (P265/70R17)
    - QJM / QJP (P265/70R17)

    Attention: Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or the EI does not show in GMVIS, disregard the bulletin and proceed with diagnostics found in published Service Information. THIS IS NOT A RECALL -- refer to Service Bulletin 04-00-89-053A for more detail on the use of Engineering Information bulletins.

    This bulletin is being revised to add tire RPOs QST, QIZ, QAS, QAN, QJM and QJP. In addition, step 11 has been revised to request the 11-digit DOT number of the tire. Please discard Corporate Bulletin Number 07-03-10-013 (Section 03 -- Suspension).


    Condition
    Some customers may comment on a vehicle/tire vibration.


    Cause
    GM Engineering is attempting to determine the root cause of reported tire vibrations on vehicles equipped with P275/55R20, LT265/70R17, P285/45R22, LT245/75R16 or P265/70R17 tires. GM has a need to obtain information during diagnosis and BEFORE repair. This information will be used by engineering to "root cause" the customer's concern and develop/validate a field fix.

    If the customer's concern can not be duplicated -- disregard this bulletin. If the customer's concern can be duplicated, complete the following steps. Be sure to note the following information on the repair order:

    Verify that the VIN and mileage listed on the repair order is accurate. Describe the customer's concern (i.e. shake, buzz, roughness, tingling). Note when (mph, idle, accel, decel, etc) and where (steering column, seat, etc) the vibration is felt. Document the tire size and manufacturer of the tires currently on the vehicle. Inspect the following components to verify that they are in good working condition. Note any "faults" on the repair order:
    • tire/wheel assemblies
    • steering components
    • suspension components
    Install the J 38792-A (Electronic Vibration Analyzer -- EVA) sensor to the component identified by the customer as the most respondent to the vibration. If no component was identified, install the J 38792-A sensor to the steering column. Select a smooth, level road and slowly accelerate the vehicle up to highway speed. Observe the vehicle for disturbances that match the customer's description and note the following conditions:
    • Vehicle speed
    • Engine RPM
    • Transmission gear range and specific gear
    • Vibration frequency reading, detected by the J 38792-A
    If the sensor was originally placed on the steering column, and the vibration seems to excite a particular component of the vehicle more than the steering column, move the J 38792-A sensor to that component and repeat steps 6 and 7. Does the frequency data clearly fall within the tire/wheel parameters? (Refer to Symptoms -- Vibration Diagnosis and Correction, found in SI).
    • NO -- continue to diagnose and repair the vibration not related to the tire and wheel assembly. • YES -- proceed with Step 10.
    Using the HUNTER GSP9700 Roadforce/Balancer, measure the roadforce variation of each tire/wheel assembly. Also, with the original balance weights still installed, measure the inboard and outboard imbalance. Record the findings on the RO. Record on the repair order, the 11-digit DOT number found on the rim flange of the tire.
    PRIOR to making any repairs, contact the engineer listed below with information from your diagnosis. The engineer will provide direction to repair the customer's concern. For vehicles located in SE Michigan, the engineer may need to physically inspect the vehicle
  • gmcustsvcgmcustsvc Posts: 4,119
    etn09,

    I would like to look into this further for you, could you please email me your VIN?

    Thank you,
    Caron, GM Customer Service
  • solosolo Posts: 48
    Thank you Edmunds for allowing us to network our agravations on brand new GM products. If GM hired the same amount of Quality Control people as they do "customer service" they might build a vehicle worth owning! I predict the company will be out of business (again) in 5 years. If you think the Tahoe lines have problems, check out the GMC Acadia platforms. Terrible. And to watch the secrecy and oblivion and run around after the sale is just pathetic.
  • meachamdmeachamd Posts: 13
    Chevrolet Tahoe Vibration Problems, it's been over a year now since I brought my Tahoe. If I could trade it in and get the pay off for it I would. I will never own a Chevrolet again as long as if live. Actually any GM car. So if you're thinking of buying one look at Edmunds.com to make a intelligent decision. I still have the vibration. Chevrolet is going under again, and I hope all of GM with it.
  • gmcustsvcgmcustsvc Posts: 4,119
    meachamd,
    Have you spoke with a dealer or Customer Assistance? Can you please provide your VIN? I look forward to your response.
    Christina
    GM Customer Service
  • steverstever Viva Las CrucesPosts: 41,012
    Are you still on the original tires? You may want to swing by a tire shop for an evaluation and perhaps rebalancing or an alignment.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • cat125cat125 Posts: 36
    did they fix the vibration ???
  • cat125cat125 Posts: 36
    did they fix the problem ???? thinking of purchasing a used 2008 truck but because of the issues with first one having a lot difficulty making up my mind - found a very nice truck but there is vibration at 76 mph -
  • Yes. The dealer had to replace all four tires. It took them a few days to find four tires of equal weight. Make sure you make them do a forced balance on the tires.
  • brycourtbrycourt Posts: 9
    edited June 2011
    Saw the vibration messages and I am struggling with a 2010 Suburban LTZ we bought new about a year ago. Has been looked at by Freedom Chevrolet in San Antonio and has two new sets of tires on it and it has not resolved the vibration appearing to come out of the rear of the truck - any assistance would be GREATLY appreciated as I am at wits end with this 50K+ truck. Currently has the 20" Chevrolet rims and the higher end Michelin LTX tires put on last week.
    About an inch away from submitting a Lemon Law claim on the vehicle.
    VIN: 1GNUCKE03AR197361
  • cat125cat125 Posts: 36
    what happens is dealerships will address the problem in certain way because their mechanics can only go so far in fixing the problem - in most cases is not the tires or the high force balancing - it has to do with either the drive shaft or the U joint or combination of both - the U joint can wear out in some cases causing the drive shaft to be less balanced - that makes a lot more sense than a tire issue if a car that never vibrated suddenly starts to shake. Another thing that should make sense to them is that the vibration comes from the body of car and not the front end - you feel it in the seats and floor - that is not the tires - I know there is a mechanic in Miami at one Chevy dealership who can fix the problem - he fixed my truck after loosing in arbitration against GM - recommend you either change dealerships and talk to the mechanic in charge of fixing the truck - if he does'not address the drive shaft issue and or u joint don't waste your time and go somewhere else until you find the right one - or talk to the GM customer service rep that's in this site - sold my old Tahoe and so far have looked at three different used ones and they all vibrate - finally giving up - sad because really love the the truck and the way it drives when its ok.
  • seand71seand71 Posts: 1
    Hi everyone,

    Here is my issue. 2009 Tahoe LT, 35000k miles on it. a year and a half ago, at 5k miles, i rear ended a lady, the hit caused damage on the front passenger side and my wheel as it was turned. Alignment out of wack and stabilizer and traction control were messed up. Body shop fixed the front end, mechanics re-aligned the front. Drove it, still not fixed. brought back and the steering column jumped teeth, so they replaced the entire steering rack. Drive it and now i have an issue that if i hit a bump the front drivers side bounces (not all the way down the street but enough) and the steering wheel shakes also. If i am on the highway and there is a slight turn in the road and i hit a bump, i swear my car is bouncing sideways, like it is skidding on the pavement and it scares the crap out of me. I bring it back, hit the bump for the mechanic and he says the struts are bad, take it back to the dealer as it is under warranty since they didn't think it was the results of the accident. Chevy looks at it, says everything is good underneath, drives it and says it is within specs and couldn't get it to bounce. Said they rotated tires and all was good. Drive it the next day, hit the same bump, does the same damn thing. Take it back (Sucks that Chevy doesn't have loaners so hard to find time to take off work and wait for it.) They test drive with me, can't find a bump to save my life around the dealer. Mechanic bounces on the bumper and the drivers side probably bounces 4 or 5 times before it stops, passenger side bounces 1 or 2 times and that is it. Service manager says it is within specs, can't replace struts. Here i am near my 36000 mile warranty and still the same issue and don't know what to do. Could it be something other then the struts, stabilizer bar or something that i need to look at. If the strut isn't leaking it seems they are saying they aren't bad. I had a 07 tahoe and it drove awesome and smooth at 70k miles and this was the same until i hit this lady. Any help or advice please. Chevy won't help me.

    Thanks everyone.
  • geneygeney Posts: 2
    Well, GM has solved the problem with the vibration issues. 24 days ago I bought a brand new 2011 Chevy Suburban 2500LT 4 X 4 Fully Loaded. After 200 miles I had an oil leak, a front end that could not be aligned and yes the vibration problem. It now has 500 miles on it and I have only driven from the dealer, to another dealer back home and yes back to the dealer. GM has solved the problem. Quote from the GM "Specialist" today.... " Vibration Is Considered Normal For The SUV". WOW, I would have never thought that since my 2003 Excursion with 543,000 miles rides perfect. What they meant to say was "shut up and go away peasant, we are GM and you should feel lucky we even sold you a vehicle", now give us more bail out money we deserve jobs. What a joke, my first GM and without a doubt my last. No pride, no appreciation, no ethics, that should be the new GM Chevy slogan.

    PS: I have consulted and hired my own independent former GM employee to inspect the vehicle who tells me they have known about this vibration issue for years and never even made an attempt to diagnose and repair. There are several issues from the 6 speed transmission to the chassis. The GM solution, make a muffler bracket to absorb some of the vibration. Is that american ingenuity or what...

    Research before you buy, don't be an idiot like me and presume if you spend over 50K you will get a vehicle that you can drive without immediate repairs or drive without annoying vibrations.

    Gene Y
    FL USA
    Disgusted
    Disappointed
  • Hey Cat125, i have the same issue with my 2009 Tahoe. They have changed tires and completed high speed balance but I still have a vibration and shakes when i hit any little bump on the road between 65-80mph. I took it to Grand Prize Auto where you took your truck and got it fixed. I told them that it may have to do with the drive shaft. They asked me if i knew what was done with the drive shaft of your vehicle to fix the problem. Can you provide me with that information or can you give the VIN# of your vehicle so that I can give them the information so they can see what excatly was done? I have been talking to George Ruiz at the dealer and hes really trying to help me. Any help would be greatly appreciated. This vibration is driving me up the wall. My email is jathlon@hotmail.com Thanks!
  • Hey Brycourt, Can you tell me what mechanic can fix the issue? I live in Miami and took it to Grand Prize Chevrolet where Cat125 took hers and they still havent fixed it. They changed tires and completed high balance. It runs a little better but still vibrates. Please let me know where i can get this fixed. Thanks!
    Tony Z. jathlon@hotmail.com
  • cat125cat125 Posts: 36
    Sold my truck and dont have info on hand - it was not George Ruiz who worked the truck - it was someone else - cant remember his name but think it starts with S - let me know how it turns out -
  • Thanks for the reply Cat! Could it have been Scott? Hes right behind George in the center row of the service dept.
  • Still messing around with teh 2010 Suburban - 2nd dealership calls the vibration "suspension recovery" and recommended taking it to an aftermarket alignment shop to have the driveline/tires, etc balanced. Also had me drive a 2011 LS in attempts to compare with how my LTZ should be driving - not even the same suspension - absolutely ridiculous. Anyhow - Katie at Chevy customer service has been great and submitted the buyback paperwork and we'll see how that goes.
  • solosolo Posts: 48
    That says it all. GM sales people have no idea what GM offers on each model. They are mostly totally ignorant (no training) . They should have suggested you try out an Impala!
  • jberry4jberry4 Posts: 1
    edited August 2011
    Hello , I am having the same issue with my 2007 Suburban .. I bought the car from a chrysler dealership tho, so should I take it to Gm instead or is Chrysler responsible for the fix and will they even do that ?They already balance the tires 2 times and the vibration is still there but its not as bad as it was before
  • GM denied the buyback yesterday so I am going to a local shop per the recommendation of the service mgr at the second Chevy dealership (Cavender Chevy) that called the vibration "suspension recovery" - company repairing is Southwest Brake and Alignment and I'll be paying out of pocket to have the mechanical problems fixed. Anywhere from 150.00 up but the tech at Southwest says he guarantees it will resolve the problem, will start with truing the tires and then look at the drive line (drive shaft, u-joints...) - too bad Chevy isn't qualified and couldn't fix it under the factory warranty and can't believe GM won't stand behind their products. Local GM rep did not even give the time of day or even test drive the vehicle, just denied buyback - last GM product I will ever buy, absolute piece of junk!! If that doesn't work have already spoke with a lawyer and it qualifies for the Lemon Law since the truck has less than 20K and has had 3 new sets of tires and countless balancings without success.
  • jathlon77jathlon77 Posts: 4
    edited August 2011
    Hey Brycourt keep me posted please! I have about 18k miles on my 2009 Tahoe and still under warranty. My question now is if its under warranty and they know its the suspension why dont they fix it? What does "Suspension Recovery" mean? Is the a maintenance issue? Im completely lost with this. Let me know what the shop does to fix it. Im very aggravated with this. I feel your pain. Thanks
  • meachamdmeachamd Posts: 13
    It is not the tires, I had a 2010 Tahoe and they had to replace the entire rear end, but the Tahoe still had the vibration but not as bad as it was. Chevrolet (GM) cheated me out of money over this issue. I finally traded it in after only 14 months of ownership. Good riddens I will never purchase another GM vehicle!!! I hope they go out of business they deserve it, they do not take care of their customers.
  • "Suspension recovery" is basically just a non-stop vibration out of the rear-end, rattles seats, dash, etc. Think it is just an excuse the service mgr gave me because they can't fix it - never heard of it before either. Still waiting to take Suburban to the alignment shop due to wife being deployed but have also been in contact with the GM at Cavender but still awaiting a call back with his take/resoltion. Wife is back in country mid-Oct and I will definately get it resolved then at the specialized shop and update with the resolution.
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