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Buick La Crosse Stalling/Starting Problems

2

Comments

  • bill925bill925 Posts: 1
    I purchased a new 2011 Buick LaCrosse approximately one year ago and have less than 10,000 miles. When I first bought it, it made a loud noise upon starting which the dealer said was normal, but I question that. Within the last few months, my wife has been stranded over 6 times when the car won't start. The first time, I took it to the dealer and they said it was the battery, even though everything else worked. She gain had problems with the car not starting when out shopping, or leaving work. After about 30 minutes it would start. You could turn the key, but nothing. The radio, and everything else would work fine, but nothing when you turn the key. The second time I took it to the dealer, they said it was a computer module. Two day after getting a new module installed, the same thing. I was out of town when my wife called and said it wouldn't start. I got home after we got it out of the shop, and we were out shopping on a Saturday when we got in the car, and nothing. Once again it was dead. I took the car to the dealership and told them I have a lemon and want it replaced. I left it with them while I went out of town. To their credit, they are working with GM to get the car replaced. There is definitely something wrong with the electrical problem that can't be fixed. While out of town the dealership called and said they again found the problem and this time they think it is a loose wire in the ignition. I can no longer trust the car, and won't have my wife continue to get stranded out somewhere. Now, I am going through the motion to get the car replaced through the Lemon Law. Is anyone else having a similar problem?
  • e_net_ridere_net_rider Posts: 1,380
    Having to do the paperwork is almost a must to protect yourself. That is you at least read through it carefully. It does vary from state to state. In my state it is a requirement to do it if you wish to force the issue. They get one last chance once the paperwork is in place and filed. But the good news is that the pro-rata use, mileage goes back to the first complaint of that issue. So it is important that you make sure when you sign service requests that they are correctly written, so they don't claim it meant something else. Before I sign I add any pertinent information.
    The life of the car is based on 120,000 miles. You also get back taxes and any interest accumulated during that time.
    It is very difficult to locate such issues as you have, so it would be difficult to assess if any other problems that arise will be handled by the dealer. But then the dealer has his hands tied to a degree by GM. As my dealer told me, GM is bigger than them indicating which way crap flows.
    Also a heads up. I opted for the different GM and lost a couple of thousand dollars. GM does not allow the use of incentives or rebates on the new one. Better to get the cash back so you can shop a deal.
  • Hi, yes I am having a similar problem with my 2011 Buick Lacrosse CXS that was purchased brand new. This problem occurred around 5,000 some odd miles in February of 2012 and it is now August of 2012. My car has been in and out of the dealership over numerous days. (It will be a total of around 48 days now, which is completely ridiculous.) It has died on the highway twice with no electronics/brakes/steering, putting my safety in danger as well as others. The car is also having problems not starting and has been a frequent problem. They have replaced body control modules, frayed wires under steering column, key less entry modules, and media center modules. They are trying everything in the book to avoid classifying it as a lemon. Mind you that this car has also had quality assurance issues such as the bumper being misaligned with the vehicle, the back covers of the entertainment system DVD seat covers popping off, plastic of console coming off, and a rattling in the wheel well brake shield covers. This car is brand new and has been having all of this issues! There is no reason for a vehicle to be brought into service that many times!So with that said, I have began documenting everything closely. I have written a letter to GM demanding the buyback of the vehicle and explaining all of the problems. (remember to keep copies of everything) I also went to BBB Autoline to file a complaint as I am working with them diligently. The manufacturer still has yet to do anything but try and "diagnose" the vehicle for problems that keep occurring. I am now using the lemon law to fight them! It has clearly gotten out of control with their lies and I am tired of it. I should not pay for a car that does not deliver what is promised and puts me and others in an unsafe, unreliable predicament. I will now be using the Magnuson-Moss Warranty Act under Texas lemon law to finally put a stop to this. If you do not fight for yourself these companies will continue to deliver poor customer service and promises to a naive consumer who trusts them! It's time to do something about it, and I will!
  • dasher3dasher3 Posts: 4
    Hello back, My Lacrosse Super is a 2008, purchased new in Oct 2008. My warranty is soon to expire and I'm still havcing problems. My latest(2nd) won't start episode was in April, this year. The dealer couldn't find any problems after keeping the car the whole day. Told me to bring it back the following day. They removed the battery and put in the refrigerator for a number of hours and concluded the battery was bad. They changed the battery and no problems since, with starting and everything going dead , including not releasing the key. Other problems though, like not being able to read the instrument panel because the lights go dim (no fix), steering intermediate shaft replaced, Power steering rack and pinion replaced twice. The first rack was a rebuilt unit and went bad in 2 weeks. The 2nd(also rebuilt) seems to be OK since June 25, although I'm now getting a scraping noise when I turn my steering wheel. I called Customer Assistance a few times but don't ever get any satisfaction. Just excuses.
  • imidazol97imidazol97 Crossroads of America: I70 & I75Posts: 17,703
    >like not being able to read the instrument panel because the lights go dim (no fix),

    Is the automatic headllight system turning on the lights, which reduces the dash lights to the nighttime settings per the variable dimmer switch on the dash? Try turning that up as high as it goes without turning on the courtesy lights.

    Or does it have the setup where the headlights are turned on when the WIPERS are on and that is reducing the dash illumination to the nighttime settings per the variable adjustment?

    This message has been approved.

  • Do you have a current case open with Customer Assistance at this time? If you wanted for us to look into it further, please email your case number or the last 8 of your VIN to us at socialmedia@gm.com

    Sarah, GM Customer Service
  • texdstexds Posts: 1
    edited November 2012
    be glad you leased it, is all I can say.......funny how GM & their dealerships know nothing about this (owner of a 2011 buick lacross cxs) yet quite a few of us are expericencing the same problems!

    When I ordered my car the dealership was so concerned with the survey as to how they did? I remarked the true test comes with the " service " after you have driven off the lot with their (now yours) 40 thousand dollar ride.

    Needless to say, they are failing miserably
    Why no survey now?
    Time to get your head outta the sand GM & Your Dealerships
    Read these Blogs, cuz we know you do.

    From a long time supporter of American Made.
    Imported from Detroit.
  • gmcustsvcgmcustsvc Posts: 4,001
    texds,

    I'm unsure from your post if you have a current concern with your LaCrosse at this point, or if you have had an unsatisfactory service experience with your dealership. If either of the above is true and you would like for us to look into this further for you, please contact us via email at socialmedia@gm.com with more information (including your name and contact information, summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • jparkinsonjparkinson Posts: 1
    This sounds like the identical issue I am currently having with my 2012 Lacrosse. This is the 3rd time into the dealer for the same issue, car won’t start. Dealership has been great with keeping me in one of their cars and GM actually flew a Engineer out to look at the car. One week later they still are not sure what the cause is. The fix was "replace another computer module". If it stalls again I am going to ask GM to buy it back.

    Bill925, what was your outcome?
  • skupieskupie Posts: 4
    i was traveling 45 mph & light came on showing "Engine is disconnected" Stabilitrak...it idled real high-couldnt go over 30mph-lost all control-had to coast to side street & call roadside assistance-if was going to take 2 hrs for a tow-i decided to check it again 40 min later-it did start but check engine light still on-error code p2101-in the end-lights ended up working, didnt need tow but now afraid it will do it again-dealership says bring it in right away next time...only 7000 miles on it-& to think i traded my 2007 acadia in because it was in the dealership more than i drove it-so here we go again...maybe i should try chevy-frustrated!
  • mary2011mary2011 Posts: 1
    I have had car in dealership for about three weeks for a stalling issue. They claim its the oxygen sensor. Has anyone else had this issue and its been taken care of.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hi mary2011,

    Sorry to hear that your Buick is in the repair shop. If there is anything we can do to assist during this time, please let us know. Keep us posted on the repair process.

    Amber N.
    GM Customer Care
  • custom3custom3 Posts: 3
    I have a 2010 2500hd and the rear bumper is rusting on both ends.My dealer tells me its no longer under warranty.I bought the truck new and it started at 1 year old but was polished out by the dealer.Now it won't polish out any more and I'm out of warranty.Has anyone else experienced this problem?
  • rich194rich194 Posts: 1
    My 2007 La Cross intermittently stalls and won't start for fifteen minutes up to an hour, then runs great for a few hundred miles before it does it again. The dealer can never get it to do it for them and there are no fault codes. Has anyone had this problem and how did you fix it?
  • karibuickkaribuick Posts: 5
    I have a 2011 LaCrosse and during the heat wave we have been having it stalls on me. Once in the middle of an intersection, once on teh highway and quite a few other times just around town. Talked to the dealershipo and they said I need my fuel injector cleaned? My husband says that is crazy. Seems to have started during a heat wave we have been having in the Northeast. They want me to pay 200.00 to have this service done. I feel it is a fault with the car. It should not stall out on me like that. The car is only 2 years old!!!!!! Very Unhappy. Been buying GM Products for years. A few months ago my daughters 09 Chevy Cobalt needed a new fuel pump. They wanted 1,000.00 to fix it and then I find out that there is problems with Chevy Cobalts fuel pumps! Said it is in warm weather states only. I am losing my confidence with GM.
  • imidazol97imidazol97 Crossroads of America: I70 & I75Posts: 17,703
    edited July 2013
    First of all, let's talk about the Chevy Cobalt fuel pump. I have not heard of anyone needed a fuel pump on the Cobalt. That infers that fuel pump problems are relatively rare. In fact, they are rare on most cars. Behaviors that _cause_ fuel pump failure are running the fuel level low in the tank. People that don't keep the tank at above 1/4, I prefer above 1/3, often find an early fuel pump failure becuase the fuel keeps the pump cooled. When the level drops below the pump, that fuel no longer is cooling the pump, which causes it to develop problems.

    I don't know your daughter, nor her age, nor her driving patterns, but you can decide if the fuel pump committed suicide or if it was murdered by low fuel level. I was at a local quick market getting morning coffee and a lady had cranked her car so long she ran the battery down. Her fuel level was 0 and the car died about 100 feet from the fuel pumps on the street. Cranking when there was zero fuel going through the pump probably will cause that pump to fail soon. I warned her that might happen as I used her jumper cables to help her start her car after she put in fuel. I suspected she ran the fuel level low at times because of not being able to afford gas right then. The point of this comment is to remind your daughter to keep the fuel level above the 2 or 2.5 gallons that 1/4 tank represents on the 12-gallon tank in the Cobalt. My son has my 2008 at Ohio State at college. He has been given the "lecture."

    As for the LaCrosse, is it still under warranty?

    I had a fuel injector clog recently on my 3800 leSabre at 150,000 miles. I use mostly good brand fuels. However, I had used a fuel discount at the local fast market to buy a fillup for the leSabre. A few miles later was when the slight miss appeared idling for a few seconds. Then couple hundred miles later at 80 mph it gave a quick cut out, miss or full cut out. Then a few hundred miles later a little more and finally set a #6 cylinder miss. Finally, my shadetree mechanic neighbor and I took out the #6 injector which had lots of material clogging the intake. Cleaned it and switch with #4 injector and no further problems.

    I think my problem was caused by that quick market fuel fillup.

    So when the dealer wanted to clean, was that a removal and clean each injector? Or was that where they run a strong chemical cleaner through the line on the engine, with the fuel tank disconnected, to dissolve gunk in the injector?

    This message has been approved.

  • gmcustsvcgmcustsvc Posts: 4,001
    Hi karibuick,

    If you would like for us to work with your dealership in getting this problem resolved to your satisfaction, please feel free to email us at socialmedia@gm.com [Attn Amber]. Include your VIN, mileage, contact information, and dealership, and we will work to see what can be done to help with your situation.

    Amber N.
    GM Customer Care
  • karibuickkaribuick Posts: 5
    Actually the Cobalt has been recalled for Fuel Pumps but only in warm weather states. I found this to be odd. I live in the NE and we have some pretty warm summers andheat waves. We also had a recall on the car because of stalling while driving and after having it in and out of dealer and replacing battery there ended up being a recall on the ignition. GM ended up replacing fuel pump bec abuse it was faulty andwas leaking gas. As far as the Lacrosse I am bringing it in. The car is running very rough( sounds like a diesel engine), and stalls frequently. When I called the dealer they said I should be using a high detergent gas. I buy my gas at Mobil which is on GMs approved list, and it sounds like the fuel injector needs to be cleaned. I just turned 30,000 on the car and it seems to me that this is more then that. Based on what I have been reading, I am not the only one who has ISS uses with it stalling. We shall see what happens. Funny thing is we have had a he a t wave here and that is when my problems started.
  • karibuickkaribuick Posts: 5
    Thank you but I will try myself first.
  • karibuickkaribuick Posts: 5
    Actually the Cobalt has been recalled for Fuel Pumps but only in warm weather states. I found this to be odd. I live in the NE and we have some pretty warm summers andheat waves. We also had a recall on the car because of stalling while driving and after having it in and out of dealer and replacing battery there ended up being a recall on the ignition. GM ended up replacing fuel pump bec abuse it was faulty andwas leaking gas. As far as the Lacrosse I am bringing it in. The car is running very rough( sounds like a diesel engine), and stalls frequently. When I called the dealer they said I should be using a high detergent gas. I buy my gas at Mobil which is on GMs approved list, and it sounds like the fuel injector needs to be cleaned. I just turned 30,000 on the car and it seems to me that this is more then that. Based on what I have been reading, I am not the only one who has ISS uses with it stalling. We shall see what happens. Funny thing is we have had a he a t wave here and that is when my problems started.
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