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Chrysler Pacifica Transmission Problems



  • waterdrwaterdr Posts: 307
    One thing I have noticed with the PAC, is that at certain speeds, the rpms are very low. 1400 rpms at 50 mph is extremely low. Ever pulled away from a stop sign in 3rd gear with a five speed? It is the same sort of feeling. Seems to me that if Chrysler were to simply change the rear gear ratio a tad bit and then flash the computer to account for the speed difference (the speedo will now be off if you did not), all these problems would be solved.
  • faroutfarout Posts: 1,609
    yotts: The best advice is to get the best Chrysler Service Contract you can. There might be a chance you could convert to a Lifetime Power train warranty. You will have to call Chrysler at 1 800 442 2666 or 1 800 521 9922 and see what they say. Ther is as far as I know no buy back bt Chrysler on used vehicles. You are going to have to get the general manager of the dealer you bought it at involved to get help. In all honesty the ABS light might be a wire left off? Generally the lemon law does not apply to used vehicles, but check with the state you live in to get the real facts. Best advice I have is continue to work with yoyr dealer and get the Chrysler Service Contract, it's great protection.

  • bulldozerbulldozer Posts: 31
    Well, I called Chrysler today, gave them the entire story. They want me to call the servicing dealership tomorrow and set up an appointment again. They claimed they will talk with the general manager of the dealership and get a Chrysler technical person involved. They called the dealership and requested the entire service history on the vehicle. I was friendly and honest. I told them that the service manager and I were out of ideas as to what to try next. Hopefully, this will be the turning point! I almost hated to do it, but what else could I have done? At least it sounds like they are going to get involved at this point. All I am after is for the car to drive like it should! I will keep you all posted!
  • rhollisrhollis Posts: 122
    Good luck. I wrote to Chrysler twice with copies to the salesman at the dealership. I never received a response from anyone. I guess that the salesman does not care if I am a happy customer or not. Will I ever buy a car from him or his dealership again - NO.
  • faroutfarout Posts: 1,609
    rhollis: There is a problem with the way you are going about it. The salesman can't do a thing to help you, once the car is sold his job is done, that's all he does is sell.
    Call 800 992 1997 follow the instructions. Tell them the problem and just like bulldozer Customer care will follow the problem up and get more people involved to make sure you problem is resolved. Hope this helps.

  • david613david613 Posts: 16
    farout: I finally received my replacement vehicle yesterday evening. We had Chrysler build us an 08 T & C. Nice vehicle.

    Because we had so few miles on the Pacifica and spent so much time at service, they did not charge us for milage. The buyback process was great!!!!!!!!! I took your advice and it all worked out for me. The only down side was that it took 12 weeks to build our vehicle (layoffs, holidays, etc.) if anyone else is considering a buyback...listen to farouts advice

    I spoke to the service mgr last night and he said that they still have not found a fix for the TC. He said that they may not, which was also the case for the 2.8 V6 years ago. Keep your fingers crossed! He aslo shared that Chrysler LLC is downsizing big time and that they will be down to a total of 18 vehicles (Chrysler, Dodge, Jeep) by the next model year. I could guess what is going....surely the gas-guzzling Commander-nice vehicle, terrible on gas!!!
  • faschulzfaschulz Posts: 52
    Dear Farout:
    last week they changed the TC on my Pac with no improvements I called Chrysler yesterday and told them that my car still not working as it should , so she called the dealer and they said that the car is working o.k. , and at the time of the drive test prior to pick up my car after TC change the mechanic felt that the problem was still there he told me that he can't fix that and advise me to call Chrysler, the girl told me to take it to an other dealer I already have 4 attempts to fix the car, give me an advise, I don't want to go lemon law.
  • faroutfarout Posts: 1,609
    Sorry I took so long to reply. I changed email address and that slow down some stuff getting to me. (Earthlink sucks!) went with
    Call the dealer and tell the Service manager you want to have the zone manager involved to see if you might be able to go for a buy back. Call the dealers general manager and repeat the same thing to him. then call customer care at 800 992 1997 and follow the instructions. Tell then the problems and ask then to help you with a buy back. This should stir some action fairly fast. Good luck.

  • rodutrodut Posts: 343
    Hi guys,

    Did any of you ever had a broken axle ? The "axle" is the part between the gear box and the wheel (it turns the front wheel).

    Ours broke at 30,000 miles, and the service manager said he never saw another one breaking so soon.

  • rhollisrhollis Posts: 122
    I wonder what you mean by broken. I have been in the auto repair business for over 40 years and have only seen one broken axle. That was because of an accident. Do you mean that a Constant Velocity joint wore out? They seldom go bad unless the boot which encases them gets torn and the lubricant goes out and water and dirt go in.
    If your axle really broke, it would not surprise me, however, considering the way that the Pacifica slams into gear.
  • rodutrodut Posts: 343
    Hi rhollis,

    By "broken" I mean that my wife was trying to move the Pacifica on ice (wheels spinning at around 7 miles/h) and the front wheels hit our CLEAN concrete driveway, so the front wheels were forced to suddenly stop. We heard a loud BANG, and that was the end of it. It refused to move after that. It did just clunk-clunk-clunk when put in drive. Got it towed, and the dealer fixed it by replacing the axles (both of them !).

    What it weird is that my wife drives it very gently, and the gear box shifts like a dream. It never slammed into gear. It's a perfect 4 speed gear box, year 2005.

    We had a repair one year ago when the dealer had to remove the front left wheel strut, to replace the strut bearing. Do you thing they disassembled the axle at that time (by mistake ?), the lubricant fell on the floor, and they didn't put it back ?

    What is weird, is that they replaced both front axles ! On my service papers is written - black on white - that both axles were broken, which is a mathematical impossibility (probability wise). But here the possible explanation is simpler: I think the left axle was really broken, but they ordered by mistake the right axle instead of the left axle. They didn't want to stock it for years, so they said "screw Chrysler, let them pay for it", so they replaced the right one. Then they obviously found out that the car was still dead (it's written black on white on the service papers that they tried it !), then they ordered and replaced the left axle which fixed the car.

    I don't care about the dealer screwing Chrysler. But I can't understand why the left axle broke in the first place, on our driveway ! Do you thing my theory with the lost lubricant stands ?
  • elmo3elmo3 Posts: 9
    I have been following the messages for some time about the problems others are having with the Transmission Shudder. My 07 Pacifica is not different than most of your other complaints. I have had repeated tranny flashes and new torque converter; no improvement to problems whatsoever. I am in the middle of legal action and out of the blue, the dealer calls and says they have the "magic computer upgrade" flash for the tranny. It is TSB 21-010-08 but would not give me any details regarding it but indicated it was released on March 6, 2008.

    My question is do you know if this is an accurate TSB number or has anyone seen this used already. With what is happening on the legal, it seems it is too much of a coincidence, almost within an hour of my refusal of their settlement offer, for them to call at this point with a magic fix; my guess it is a false number and a diversion tactic by the dealer.

    Anyone that has info on this your input is greatly appreciated.
  • frankbjrfrankbjr Posts: 7
    Elmo3 I have not heard any information on a new flash. I am in the same boat as you. I have been keeping an eye on the postings as well. I am also in the middle of legal proceedings. The one difference I see is that the dealer that I have been going to just keeps telling me its normal. I have had the flashing and new TC put it. Still shudders. I have had mechanics drive with me at the dealership, they knew how to drive the car to make it shudder and then the service writer puts on the service order that it drives as designed. It's just amazing.
  • rhollisrhollis Posts: 122
    A new TSB was released on March 6, 2008. It is number 21-010-08. "This bulletin involves reprogramming the Powertrain Control Module (PCM) with new software and replacing the torque converter with one that includes revised friction material." It covers the 2007 Pacifica (CS) with a 41TE or 62TE automatic transmission (Sales codes DFF or DG2). I hope this helps.
    I am scheduled to arbitrate my car again - this will be the second time - on April 4. The first time they neglected to invite me to the arbitration. It has gone to three dealers for five visits with the same list of complaints each time. I guess that if I had just fallen off the turnip truck I might believe that all of the problems are normal, but I know better.
  • faroutfarout Posts: 1,609
    I just called my Service Manager and the TSB is for real. This is a revised TSB and has been made to correct the TSB reflash that went with the TC replacement . So mine is being done on March 31.
    Just for the heck of it I saw the new Dodge Journey yesterday. There is no comparson with the PAC. It has the same cheap plastic inside of that of the Compass/ Patroit. The 2.4 engine and the 4 speed auto. Made in Mexico this one had 3 rows of seats and sat. radio and cost almost $24,000. Until Chrusler LLC sees that this cheal plastic inside is sub par for even the KIA them Chrysler is on a down hill slide.

  • bulldozerbulldozer Posts: 31
    Hey, farout. I just thought I'd let you know. After I called Chrysler, I took my PAC back down to the dealership and left it with them. It took five days, but in the end, they replaced both front struts, rotated the tires, re-aligned the front end, and that was that. The rattle in the front end is gone, and the pull to the right is so slight now, I don't even notice it except under hard acceleration. At highway speeds, it exhibits no symptoms at all. I still have a slightly rough shift from second to third gear, but overall, I am satisfied. I have a 50,000 mile bumper-to-bumper warranty, so if the shifting gets worse, I'll look into it. So far, I haven't ever had a "shudder" problem either in mine or my wifes PAC, so I guess I got off lucky.

    I hear you about the Journey. I don't even like the way it looks. It somewhat resembles the PAC, but that's about it to me. I'd much rather keep what I have now. Is it just me, or is does it look kind of like a Ford Freestyle? No thanks.

    Thanks for all your help with Chrysler's number and information you shared! If I run into any more problems, I'll let you know.
  • erniekerniek Posts: 2
    took my 07 Pac in for service 3rd time 9000 miles told them of the shudder problem each time,this time I told them I had a reference # giving to me from Chrysler after so called service manager told me it was a normal thing even after telling me there was a TSB out on it,I got a rental through Chrysler Agreement, when I called next morning if service was done being they had not called me as they said they would, I was told that they had to order parts for it, NEW TC and CLUTCHES,and they will call me when they come in, said I could pick up car Waiting for call, see what happens
  • rhollisrhollis Posts: 122
    My car is going to be arbitrated for the second time in a couple of weeks. The first time they did not bother to tell me if the arbitrater could make it and he then sat for half an hour without calling me to see if I was coming. This time they are going to do it at the library across the street from my business. They are also going to have an independent person drive the car. I have been suggesting for quite some time that someone drive it. During my first eight months of ownership, my car spent 52 days at various dealers. Chrysler feels that this is normal. Based on that theory, a car should spend 80 days of every year being serviced.
  • 95 Pacifica - The last few days, it clunks when put into gear. I noticed a small puddle of fluid on the floor where parked. Crawled underneath in back and where driveshaft meets the "gear box" (not a mechanic, not sure of parts), it is leaking fluid. The part leaking is before the axle comes out to the rear wheel. Is this a seal? Is it other? Thanks!
  • monte96monte96 Posts: 4
    After the first flash of the tranny PCM, the problem was still there. I took back to them and they did some else to it. After 4 months they are going to replace the T/C. I took it to them on the March 13 and now it March the 24, I called to see what was going on because when I brougth it in they said it would be 1 to 3 days. They said that they had broke a bolt off and waiting for the bolt to come in. I'm going call tomorrom and see whats the deal. If it's not fixed when they do get it ready. I'm calling Chysler and get a buy-back or out of this deal. Any advise would Help!!!!!! :mad:
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