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Chrysler Sebring Convertible Top and Sunroof Problems

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Comments

  • I purchased a 2008 Sebring Touring, V6, with all the options, on July 11, 2007. Before I drove it off the dealer's lot, I experienced problems with the driver's side visor hanging loose and the trim to which it is attached--also not fastened down. The electronics had big problems: the remote start and remote top didn't work, the trunk didn't close properly, causing other problems. I drove it home with instructions to take it back next day. Since then, the car has been in and out of the dealership while they wait for "fixes" from Chrysler. I've been without it for a total of 33 days, as of today. The thing that scares me: the spontaneous operation of the convertible top--when the car is in motion. THIS SHOULDN'T HAPPEN. The dealer's service manager is at a loss on how to correct the problems and Chrysler is no help. My calls to Chrysler's customer service department is another story. Check out the other owner comments on Topix...this car is bad news. My dealer has been great and I'm on my third rental car (at someone's expense). I've filed a complaint under my state's (VA) Lemon Law. I don't even know if I want another 2008 Sebring convertible at this point. There are problems with them nationwide--the engineering of that fancy folding roof is seriously flawed. And closing the trunk takes a lot of muscle--difficult for a 5' 0' female.
    Think twice before buying this nightmare. Learn from others' mistakes.
  • If you have one of these cars, make sure you carry a big tarp in the trunk in case the top gets stuck in the up position.
  • The window stripping on my drivers door is ripping by the rearview mirror and where the window reaches the roof, u can actually stick ur finger out of the car. We didnt notice this until one day my son was driving and came back soaking wet because he went to the car wash and water poured in through it and got him drenched. It was a good laugh though, but nobody Ive been to seems to fix the problem.
  • I HAVE BEEN HAVING THE SAME PROBLEM AS YOU WITH THIS CAR THAT I THOUGHT WAS OH SO GREAT. THESE SUPPOSED PARTS THAT ARE ON NATIONAL BACKORDER CAME IN AND WERE REPLACED IN MY CAR TODAY. I JUST GOT IT BACK AND THE TOP IS STILL BROKEN. I DO NOT TRUST ANYTHING ANYONE IS TELLING ME AT THE DEALERSHIP ANYMORE. AT LEAST YOU GOT A RENTAL, NO ONE IS DOING ANYTHING FOR ME, NOT EVEN CHRYSLER. I AM GOING TO BE WRITING A LETTER TO THEM AND CC'ING IT TO THE BETTER BUSINESS BUREAU. I'VE HAD THE CAR 3 MONTHS AND HAVE ONLY USED THE TOP DOWN 2 WEEKS IN THE BEGINNING. I ALSO HAD A GRINDING NOISE WHEN I MAKE A LEFT TURN. GOOD LUCK TO YOU BECAUSE I KNOW I NEED IT!
  • KimberlyP: I picked up my Sebring from the dealer again yesterday--for the fourth time. The dealership has been nothing short of GREAT. I feel that Chrysler isn't supporting the dealers on this. I told the sales director that if I have to take it back in again, I WANT MY MONEY BACK. I've filed a complaint under the Virginia Lemon Law and it is clear--multiple attempts (in my case four) to fix the problem OR 30 days TOTAL in the shop. Yesterday was day 39 for me and I just bought the piece of junk on July 11. Chrysler tried to call me yesterday re. "complaint resolution" but now we're playing telephone tag. Even though your dealer is uncooperative, go to your state consumer affairs. Every state has a Lemon Law and they are pretty specific--there is a booklet on your Lemon Law rights in the owner's package you got with the car. These are known problems and Chrysler hasn't a let to stand on. No wonder their market share is in the dump. My dealer has only sold two of this model and both have had problems. Suggestion: Google Lemon Laws for your state if the booklet isn't in your package. Good luck. I wish I could make this problem known nationwide. Don't give up and don't put up with the dealer's c**p. Have you tried to contact Chryser?
  • JACKIEH2: I HAVE TRIED TO DEAL WITH CHRYSLER AND THEY TOLD ME BASICALLY, SORRY, CAN'T DO ANYTHING FOR YOU, CALL THE DEALERSHIP. I TOLD THE LADY IT'S NOT THE DEALERSHIPS FAULT THAT THEY CAN'T MAKE THEIR PARTS RIGHT AND THAT THEY ARE ON NATIONAL BACKORDER. I LIVE IN FLORIDA AND IT'S THREE TIMES IN IT'S THE LEMON LAW. WHEN I BROUGHT THE CAR INTO THE DEALERSHIP TODAY, SATURDAY, I SPOKE TO THE MANAGER AND I AM NOW GETTING A LOANER ON MONDAY. FINALLY. THE FIRST TIME I CALLED CHYRSLER THEY ASKED ME WHAT I WANTED AND I TOLD THEM JUST FIX THE CAR RIGHT AND THEY ASKED PERMANENTLY? WHAT A STUPID QUESTION. NOW I'M BEGINNING TO THINK I SHOULD HAVE SAID JUST GIVE ME MY MONEY BACK. GOOD LUCK AND LET ME KNOW HOW THINGS GO. I WILL KEEP IN TOUCH.
  • Kimberly: If you haven't already done so, start a claim through Florida's Lemon Law. I started documenting everything from the day I picked up the vehicle with a number of factory defects. I sent a written, certified mail complaint to Chrysler and kept a chronological report of dates and incidents. After the third trip to the dealership and 30+ days out of service, I filed a claim with VA consumer affairs. Even though I've had the car back for two days and the top elecrtonics haven't malfunctioned, I letting the claim stand. My gut feeling is to ask for a full refund as I have no confidence in this vehicle. Again, I have to say my dealership has been superb in working with me, providing me a string of rental cars, and keeping me notified of any progress. I've also sent a message to Consumer's Union suggesting an investigation of this model/year.
    My dealings with Chrysler's customer service have not been a positive experience. Good luck.
  • Kimberly,

    The best thing you can do is to get a signed receipt from the dealer that they have fixed it. Don't test it before you drive it off their lot. Test it later. If it doesn't work, take it back in again. Do that repeatedly until they have fixed it three times and it has failed your test four times. You can then file a formal complaint regarding the lemon law.

    Complaining to the Better Business Bureau will likely yield absolutely nothing.

    You'll probably get more and better responses if you don't type your posts in upper-case letters. The Netiquette is that that's the equivalent of screaming.
  • For a while I thought I was the only one having this problem. It's now five weeks that my roof/trunk have been broken and no arrangements to get it fixed. They closed it so it can be driven, I just can't put the roof down. The dealership that sold it to me has now gone out of business. The Chrysler franchise was given to another dealership and they have not been able to schedule a repair date. I told them I was going to file under the lemon law - it's been in the shop three times and still not fixed. They asked to be given a chance to fix it. It's not that I don't trust them, I think this is just a bad car and I don't want it for another five years. I agree with with jackieh2 - protect yourself and file under the lemon law. Jackieh2 - I was surprised to see that you can close the trunk - when I read the manual it said it was very difficult and that you need a special tool?
  • mikebuckley: Sorry about the cap locks, just used to having it on. Anyway, I talked to someone about the Lemon Law and was told that I would probably only be refunded money that I put into it, but that wouldn't include the trade-in. I got a rental from the dealership today and they said that the new parts they put in blew the motor and the switches (which they replaced the first time). They said my car should be ready tomorrow, we'll see how it goes. Jackieh: Glad to hear everything is going good with your car for the past two days. I will do the same in writing a certified letter to Chrysler. Since they have not helped you, I feel they will do the same for me, nothing.
  • philly: My trunk has never been stuck in the air--I just got the message "Convertible Top in Operation." The top has never actually operated--just scared the heck out of me diving in the rain! You are correct, if the top gets stuck, you have to get the vehicle towed to the the dealership where they use a special tool. I'm talking about the difficulty of closing the trunk under normal conditions.
    I think my top problems may be fixed. I have the car back and everything is working fine. The service director says they corrected a "misalignment" of the trunk--it was off 1/8 of an inch--he "thinks" that may have caused the problem. I don't believe Chrysler has been too helpful to the dealers. In truth, I'm not convinced they know what is wrong with these cars.
    I am leaving my Lemon Law claim in place. I'm not optimistic that this car is going to behave. Chrysler sent me a "customer satisfaction" survey--I sent them an electronic rocket in response.
  • I think most of us are having problems with the soft top but does anyone have the retractable hard top with the same problems (do they have the same mechanism)? This was asked on another forum. I think perhaps the dealers are selling more "rag" tops than hard tops--the latter cost quite a bit more but many of us prefer the rag top in any case.
    My dealer told me he just got another six of these vehicles delivered and none of them has the misaligned trunk like the first ones he received (including mine). Maybe Chrysler corrected the problem on subsequent "lots." Why are they not issuing a recall?????
  • Well, I see I am not alone! On Aug 27 my top retracted and the trunk stayed up in the air. Today, 18 days later, the car is still at the dealer. Apparently they can't fix it. They are very matter of fact about it telling me there are 40 switches and the new model has a few 'bugs'. Meanwhile I'm paying a whopping big monthly car payment while they try to figure out the bugs. I live in the mountains and very soon it will be much too cold to enjoy a convertible. I bought the car in June and this is the 2nd time I've had trouble with the top, so I've gotten very little enjoyment out of this car! All I get from the dealer is one promise after another. Switches are on backorder, motors are too. Is this supposed to make me feel better? I've asked for another car. Not possible. I've called the corporation's help line in Michigan. Still awaiting a callback. And now I hear that Chrysler is getting ready to recall the Sebring. Wow - what an expensive mistake this car was!! Wish I'd stuck with the Mustang! Has ANYONE out there finally gotten the top fixed once and for all?
  • bbonney, My top/truck failed six weeks ago for the second time and has no repair date as yet. The last time it was in for repairs (a month ago)they told me that they can't get the parts to fix it. They closed it up, so it can be driven, I just can't put the roof down. You should have received a booklet with Lemon Law instructions. Use it. Since the dealer had mine three times (before they went out of business) I completed the form and sent to Chrysler last week. Hopefully, I'll be able to return this car for a full refund. If I don't like the response Chrysler gives, I'll contact a Lemon Law attorney. When your trunk wouldn't close, did they tow it? Both times that mine failed the tow company (dispatched through Chyrsler's Roadside Assistance) refused to tow it for fear of damaging it. I had to drive it back to the dealer with it open @ 5/10 mph - for 20 miles. I did see an article in the Philadelpia paper regarding a recall on 2008 Sebrings, but it was for some kind of door latch issue. I've seen nothing regarding our issue.
  • Everyone with these problems, PLEASE, PLEASE pursue remedy through your state's Lemon Law. These problems are not isolated cases and we all need to keep Chrysler's feet to the fire. My car's history meets both criteria for refund or replacement--I only need one. I'm waiting for determination from my state office of consumer affairs. I don't believe I want another 2008 Sebring as they all seem to have problems. Why is Chrysler still shipping them? My dealership has been nothing short of superb in their support. Chrysler sent me had an automated message via e-mail!!! They have been worse than bad. I've had a Mustang and like them but for the rear wheel drive.
    Don't bother with Better Business Bureau--Lemon Law is the only way to go. I wrote to Consumers Union but they pretty much said they don't have the time to investigate these problems at this time. Good luck to everyone who has one of these dogs!
  • Has anyone on this formum had their problems corrected or received satisfaction from Chrysler or via their respective state's Lemon Law? I haven't heard a word from Chrysler although they got a copy of my Lemon Law claim and I have a receipt from the USPS so I know they have it. I'm interested in knowing if I am being ignored or if this is Chrysler's MO for "customer service."

    I see there is one of these cars sitting outside my local Costco. I was tempted to put a "Do Not Buy This Dog" on it.
  • Jackieh2: I mailed my card about two weeks ago. I called the Customer Service number from the Chrysler website and after a number of prompts, was able to talk with someone. She acknowleged receipt of the complaint and gave me the reference number assigned to it. She couldn't tell me the status, but said someone will be in contact. At least I know they have it. As for the car, it was seven weeks ago today the top/trunk failed and they still can not find good parts to fix it.
  • My dealership's service department spent a lot of time on the phone with Chrysler. Apparently the trunk was out of alignment. They "think" they corrected the misalignment and so far, so good. I've had no more alarming messages on the console since I last picked up the car two weeks ago. However, I have no confidence in this car and am letting the Lemon Law claim stand.
    My top has never been stuck during operation--I think it is pretty noisy however.
    I have a reference number from Chrysler but I'm waiting for some action from Virginia Consumer Services. They need to evaluate my case. The wheels of government...
  • Ooops!!!! I spoke too soon. I thought my problems had been fixed--wrong!!! The "top in operation" message is back on and the problem has clearly not been corrected. I honestly don't think Chrysler knows how to fix these problems. I've finally run out of patience. I'll keep you all informed about what response I get from Chrysler--I'm not optimistic. :lemon:
  • Jackie: So sorry to learn that your problem persists.

    The big-picture issue is that you appear to have to resort to your lemon law claim. If the people in the system of dealers and manufacturers were credible in the way they handle these situations, there would be absolutely no need for lemon laws. The fact that so many (all?) states have lemon laws is a testament to the fact that the automobile industry is notoriously deficient in the way they choose to handle these situations.

    For me, Chrysler sold the dealer the car and the dealer sold you the car. Both should be bending over backwards to provide you a new car or to return all of your money on the simple basis that neither has provided you a reasonable expectation. The proof of the pudding is that if the same sort of thing happened to the CEOs of your dealership or Chrysler, neither one of them would put up with this sort of situation. And for good reasons, the same reasons that you shouldn't have to.

    If I were in your situation, I would have a very serious conversation with the CEO of the dealership. If that person doesn't give you immediate and total satisfaction, I would explain the power of the Internet, the power of explaining to potential customers how the dealership is treating you, and the power of local media coverage of your situation.

    The dealer's relationship with Chrysler is irrelevant to you because you bought the car from the dealer, not the manufacturer. Despite that, you gave the manufacturer every reasonable opportunity to take care of you and you haven't been taken care of. So, it is now the dealer's opportunity to make you a happy customer and keep you that for life -- or lose you and everyone you tell this story to for life.

    As an example, I bought a computer recently. I also bought a 5-year protection plan. All of the written materials that were given to me as an incentive to purchase the protection plan were blatantly misleading. The company providing the protection plan lived up to their lowest possible requirements relating to the letter of the agreement, but there was no good-faith attempt to live up to the spirit of the agreement. When I explained this to the general manager of the computer store (a mega-store that is part of a 20-store chain), he verified everything and was appalled. Without me having to ask, he offered to immediately return 100% of my funds. Because his reaction to my situation instilled confidence in every way, I used those funds to purchase a new computer at his store, though this time with no protection plan. So long as that general manager remains with the company, he has my computer business for life.

    It would be SO easy for people at Chrysler and your dealer to act similarly, yet they apparently won't. It would be the moral thing to do and it would be the smart business decision to make. The fact that they don't speaks volumes about their integrity and their process for making business decisions.
  • Mike: Thanks for your input. It was like a kick in the butt and got me motivated to action!!1 I e-mailed the owner of the dealership telling him of my dissatisfaction with the Sebring :lemon: and Chrysler in general. I also went to the dealership and asked their service department for all records of their unsuccessful attempts to fix the darned car. I hinted that I had the Johnnie Cochran of Lemon Law Litigation waiting in the wings--I have talked with a firm I found when I Googled VA Lemon Law. However, I doubt I'll need them as I got a message just this afternoon from the dealership's owner saying he had recommended that Chrysler begin the buy-back process. I'm looking at the VW Eos--the retractable hard top (with sun roof yet) operated so smoothly and quietly. It is beautifully put together--everything fits like a glove. But dressed out like the Sebring, it's another cool $8K. It won't even hold one set of Callaways in the trunk with the top down. It gets fabulous reviews--owners love it. I'm not going to get excited about anything until I have the check in my hot little hand. I'll let y'all know what happens. Thanks again. Jackie
  • Jackie: Please continue to keep us informed.

    As much as I am hopeful that you get swift, satisfactory action, I am still not convinced that you are getting what you deserve. Just a couple of thoughts to follow up about that ...

    If I understand correctly, the recommendation for Chrysler to begin the buy-back process came only after you emailed the CEO and asked for your service record. If that's true, they are responding to the squeaky wheel (pun intended) rather than proactively acting responsively.

    If you haven't already learned all of the details of the buy-back process, be sure to do that. The questions: How long does it take? What are the factors that are considered? Who is the decision maker? What is the decision maker's contact information? Each time they get in touch with you, get a firm commitment as to when you will hear from them the next time.

    My Chrysler dealer has the car's service record available online. (Not all dealers do.) Even so, you are absolutely right to get printed service records from the dealer.

    Better yet, each time you take the car in for service, including warranty service, you should always get a SIGNED copy of the record indicating what was done, the mileage at the time it was done, the date the shop accepted and returned your car, and what the next step is, if any.

    Hope this helps!
  • Thanks, Mike. You have helped me no end, especially keepinh me motivated and focused. Yes, I've been a very squeaky wheel. I have all the documentation with dates, mileage, etc., but don't think I'll need it because....
    One of the dealership's directors called me yesterday and said Chrysler will be calling me "soon" to discuss a replacement vehicle "so you won't have to deal with the state." I told him I would consider such an offer but the new car would have to just now come off the assembly line--nothing first generation, as it were, and I would verify the date of manufacture. I could demand and would likely get a full refund but quite frankly, I haven't found anything I like better at the price. Other than irritation, I haven't been inconvenienced--I've always had a rental car. The dealer has put over a $1K into Enterprise and I've got to drive a variety of vehicles.
    When Chrysler calls, I'll see what "extras" they are willing to give me for my "inconvenience and aggravation." My Sebring Touring :lemon: is fully loaded so they can't give me any options. I intend to suggest they give me an extended warranty at their cost (I never buy 'em on anything) "to protect me against the likelyhood of future problems with the top's mechanism."
    I'll keep y'all posted. Jackie
  • Jackie: I'm so pleased that everything really does seem to moving along. It's clear that you're handling it perfectly.

    I think the statistical odds are very much in your favor that a second car will not have the malfunctions that were present in the first one. So, I think it's great that you're open minded to considering a replacement car rather than a refund.

    However, considering all of the circumstances that you experienced, you might consider entering into a special contract in the event that you do indeed accept a replacement. The contract could in essence guarantee you immediate relief if the same stuff happens again with the replacement car.

    By the way, I would be very, very surprised if your dealer actually incurs the costs of providing you the rental car. Under the circumstances, I would be shocked to learn that the dealer isn't reimbursed by Chrysler. Chrysler should be paying for the rental car, because doing so is right on so many levels.

    Let us know when you get the keys to the new car!
  • Mike: I appreciate ALL your suggestions--you sound like an attorney. You're right--Chrysler will have picked up the tab on the rentals but the dealer made it happen. You've probably read about other owners who haven't had my experience in this regard.
    My Sebring :lemon: is behaving OK right now so I have the time and energy to negotiate the T's and C's of the replacement. I'm not convinced Chrysler will be receptive to negotiation.... I'll be interested in getting "the call" and knowing the level of the caller. VA Lemon Law says Chrysler has 45 days to comply once the decision to refund or replace is made. I have yet to hear from the state investigator.
    Many of my friends say I'm nuts to even consider another Sebring "...go for the VeeDub Eos" they say.
    Jackie
  • Jackie: Good point that the dealer, not Chrysler, made the rental car available to you. Points go to the dealer for that.

    I agree that Chrysler will probably not want to negotiate a special contract. But it won't hurt to try.

    No, I'm not an attorney. Now you know how little my advice is worth. :P
  • I talked to you awhile back when my top was broken and the dealership wouldn't do anything for me. After complaining to the dealership they gave me a rental and fixed everything that was wrong with the top and the trunk. I have not had a problem since (Thank God.) I don't know what the future holds for me and my car, but I guess I will see. Good luck with everything.
  • My 08 touring conv only has 6000 miles, and the top has messed up. When lowering the top, the top dropped back, but now the trunk will not come back down. This happened Friday at 8pm. Dealership isn't open until Monday. Good thing I have a garage that it will fit into. Any one know of a way to manually get the trunk down. When I hit the button on the dash to complete dropping the top I can hear the motor running, but nothing happens. Any advice?
  • Mine 04 just started doing this also. I did not notice it until after my son ran it through the car wash he works at. An earlier post said something about an allen wrench or star wrench could tighten down the latches, but I have not tried that yet. If you get a reply on this, please forward it to my personal email @: kim.gilmore@att.net.

    Love the air blowing in my receding hair!

    Kim :)
  • I have been taking my new Sebring in for service regarding the weather stripping crimping in the windows. Alas, they have not been able to fix it on the last 6 attempts. Has anyone had similar issues? I have been told by my dealer that they have not heard of any other issues similar to this... I am now starting the California Lemon Law procedure; we'll see how long this takes.
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