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New Subaru Impreza Owners - Give Us Your Report!

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  • nippononlynippononly SF Bay AreaPosts: 12,669
    edited September 2010
    The problem with Subaru dealer service departments is that they are always small. I have had much better luck with Toyota service departments, which I attribute mainly to the fact that they are always much bigger dealers with much bigger service departments.

    The only time I had a decent experience with a Subaru dealer was when I lived for a while in a place where the Subaru dealer was paired with Ford, so the service department was huge and efficient. Although even at that place I often had to wait until the ONE or TWO Subaru techs were available to work on my car. But at least they had better hours and a professional attitude, not to mention an inkling that customer servce should be part of the equation at such a business.

    Saturn and Honda have both provided me with much better service experiences on average than Subaru, as well.

    Gotta' go get me some of that magic Subaru tape to stop the crescendo of squeaking and creaking coming from around my windshield, though. I find myself beating on the A-pillar panel and jamming it into place with my fist now to stop the noise.

    2013 Civic SI, 2009 Outback Sport 5-spd (stick)

  • Its an automatic 2.5i. The only options were mud guards and All season mats. Edmunds said the car goes for $19k in my area. They offered $18.4 and and came down to $18,240....the extra was a discount they offer to friends and family where I work. I think its a good price. He decided to trade in his old subaru after the fact. They gave him $500 which was close to being fair...the car is 16 years old and has a few issues.

    My question is on the extended warranty. Personally I told him to hold off...he has 3 years to decide. Plus he pretty much drives less than 5K miles a year. He is older and hope he was not pressured.

    He paid $872 for a 6/60 Subaru warranty with a $100 deductible. That sounded rediculous to me (my wife called while they were in with the finance guy) The explained that NOBODY gets a zero deductible. (Really, why then was I able to get a genuine Toyota b2b 7/100K warranty for each of our Toyotas then. Plus we only paid $700!) Anyway, they quickly came dow to a $50 deductible for the same price: $872.

    Question: How was this price for the warranty and do they really make it impossible to get a zero deductible?

    Question: Can he cancel the warranty, get all his money back on the contract and buy it somewhere else?

    Question: Should we intenet shop for the sucker?

    Finally, they told him the offered 2.9% financing. He wanted to borrow 8.5k. They said to gey 2.9% you needed to borrow at least 10K. Please tell that was not a load of b/s.

    THANKS!
  • ateixeiraateixeira Posts: 72,587
    Seems a bit high given the powertrain is already covered for 5/60, so stretching it to 6/60 means little.

    You are covering everything else plus getting 3 more years of roadside assistance, FWIW.
  • Yes, high but is there anyone who actually knows, ie bought a contract...I need to put this thing to rest.
  • ateixeiraateixeira Posts: 72,587
    Aren't they all refundable for a certain amount of time?

    Call 800-SUBARU3 and ask.
  • I believe so...really just trying to see if he overpaid...someone must have bought one of these things....
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,269
    edited September 2010
    It may be very helpful for you to visit the Gold Plus Extended Warranty -- Worth It? thread. I hope that link takes you here. If not, it is located within the Forester section.
  • Issue at hand.
    Subaru has made an unsafe decision for the owners of the 2011 impreza.
    Windshield and windshield / foot well defroster will only work with outside air.
    Subaru therefore is telling me, if you want to see out of our car, the driver MUST in-hail the noxious fumes from the diesel truck in front.
    How is this safe?
    My 2008 Forester Limited will allow the windshield defroster to function on recirculate but not the Impreza?
    Granted in a perfect world, fresh air is the most efficient way to clear a windshield, Wake up.... This is not a perfect world.
    Let the consumer make the decision.
    Liability is HUGE here.
    Medical bills because a car manufacturer is forcing it's owners to inhale noxious exhaust especially in bad weather conditions OR Accident claims due to owners crashing their car because they could not see out.
    I'm sure this is an over site.
    Please tell me or my dealer how to resolve this silly issue.
    Thank you.
  • I could be wrong but I think that is how both my Toyotas and old ford was....I know it had to be on one setting or another anyway, either recycled or outside air....I'll have to check which on the Toyota.
  • @ andrelaplume
    Have spoken to a few friends and this does seem to be a norm of sorts, with one major exception. Most other manufacturers will allow the driver to re-activate the recirculate and retain the defrost action.
    Example:
    New body style Honda civic will turn off recirculate when defrost is activated, though it will allow recirculate to be reactivated if the driver so desires and continue the defrost action. This action is the same on 2006 thru 2008 Foresters, 2009 Foresters will let you do as you wish. Well at least mine does :)
    Odd that all the vehicles in my memory past have allowed windshield defrost to work with recirculate on.
  • meh. I think that your windshield will only defrost with outside air and subaru is making sure that people aren't trying to defrost with inside air and wondering why it's not working. Locking it is the only way. As or the toxic fumes, well, I think those fumes are getting into your car regardless. Your car is not air-tight. NOt sure what you're going to do about it other than maybe drive further back from the trucks. Best answer is for you to instead tell Subaru your desire for them to make a zero-emissions car like all the other automakers and then buy one and encourage others to do the same. Unless they come out with a hybrid or at least a diesel in the states, this will be my last Subie.
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,269
    No Subaru I have owned (four spanning 14 years) has included this feature. Granted, it would seem to be nice on those occasions when there are unpleasant outside pollutants like diesels, cigarette smoke, poorly maintained wood stoves, etc.

    If the defroster is actually needed, it is not going to work real well drawing the already-humid air from inside the vehicle.
  • ateixeiraateixeira Posts: 72,587
    If you smell the truck's exhaust, aren't you following too closely? Most trucks have a stack up high, how are you inhaling that exhaust? :confuse:
  • saedavesaedave Chicago, ILPosts: 680
    Most trucks have a stack up high, how are you inhaling that exhaust?

    That's correct for large tractors, but there are lots of local delivery diesel United Parcel trucks and others with bumper level outlets. And in heavy city bumper-to-bumper traffic, close is not avoidable.

    And there are plenty of junker cars laying a smoke screen behind them. I have never seen one pulled over for polluting.
  • ateixeiraateixeira Posts: 72,587
    I drive a convertible (Miata), and even top open I don't really have that problem.

    Then again, I'm always passing trucks, not behind them. :shades:
  • @xwesx
    Firstly, thank you for your input.
    As my experience with Subaru is limited (two) I find it odd that my 2009 Forester allows me to utilize defrost with the vents closed but not on the 2011 impreza?

    As for when the defroster is needed, turn on the AC, this will clear the fog.

    Seems Subaru thought of this with the 2008 forester... note from a friend:
    So I checked mine out - if I have it on recirc, then switch to defrost, it will set it back to outside air + AC. But I can switch it back to recirc if I want.

    Apples to Oranges example:
    New body style Honda civic will turn off recirculate when defrost is activated, though it will allow recirculate to be reactivated if the driver so desires and continue the defrost action.

    My point is more, let me make the choice...... Do not force me to breath in cigarette smoke, exhaust fumes, other misc odders because a car company deems me to stupid to clear my own windshield.

    Odd how Subaru's with climate control (i.e 2009 Limited forester) do not have this issue, yet (2011 Impreza premium) does..... Is this a $'s thing? Spend more, MUST be smarter?????

    Frankly if I had purchased the Impreza first there is no way in hell I would have purchased the Forester.
    Which is ashame as the 2009 forester is a fantastic vehicle.
  • Thank you for your input.
    I'm not sure where you live but I'm in wonderful Los Angeles. Try sitting on the 405 and not breathing in exhaust, cigarette, ect fumes.
    I utilize the vents closed option the majority of the time. I'm not happy that the manufacturer has decided that I must breath toxic fumes to keep my windshield clear.
    Close the vents, turn on the AC, problem solved.
  • @ Jerryfarina
    Thank You for your input.
    FYI, AC will clear the windshield just fine on recirculate.
    So what your saying is Subaru thinks people that buy there lower end vehicles are too stupid to clear their own windshields? So then lets kill them off by making them breath noxious fumes?
    With the vents closed and Subaru's cabin filters, things are good.
    As For Subaru making a zero-emissions vehicles, that would be good, yet is does not stop the fumes from other vehicles getting into my Subaru's cabin with vents open.
    With regard to a diesel, I absolutely agree.
  • xwesxxwesx Fairbanks, AlaskaPosts: 8,269
    Oh, it works that way on a 2009? I'll have to try it on my 2010 Forester just to confirm. I have not tried to push the recirc button again after the switch. I did try this on my '96 Outback, which had a bad oil leak for a while and would billow smoke from oil burning off the exhaust pipes when stopped. The car wouldn't comply with the request, so I just had to get into the habit of switching to the dash vents (on recirc) when stopped and then back to defrost.

    A/C will work to defrost if the weather is not very cold. Otherwise, the condensate will ice up the system and leave you with a mess come Spring.

    I agree with you, give us the choice! I just don't think it is as significant of an issue as you, but I'm sure I would if I lived in your environment as my lungs are quite sensitive to particulate and smoke pollution (cigarette, wood stove, etc). I love that the Forester (and all new Subaru vehicles, I think) have particulate filters... if only they included carbon filters too! :D
  • gdocgdoc Posts: 22
    Just picked up my 2011 wrx limited. It's an absolutely incredible car. I also have a 2010 forester xt. The power in the forester is tremendous and for all those who criticized the 4 spd automatic in the forester, I'm glad I did not listen. The 4 spd transmission works great and coming from my 6spd acura tsx, I prefer the 4spd auto. Revs work great and the gear ratios just work. The wrx is freakishly fast. This car is a joy to drive, but can get you in a lot of trouble.
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