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Hyundai Online Shop Manuals Access

245

Comments

  • floridabob1floridabob1 Posts: 1,190
    RE: 19
    My point is that the manuals and brochures are not always correct for US delivered models.
  • ray_h1ray_h1 Posts: 1,134
    Shoot, Hyundai's shop manuals aren't always correct, PERIOD. Yesterday I was trying to help someone out on another (non-Edmunds) forum with a CEL/disabled engine problem in his '02 Sonata's 2.4L I4. At 60K miles, his ECM threw a bad camshaft position sensor code. My bound edition of the '03 Sonata shop manual glibly identified the crankshaft position sensor as being mounted near and driven by the exhaust camshaft under the valve cover (!!!). I went round & round with that but finally verified with a schematic diagram of the emissions control system a dozen pages or so farther ahead that the sensor in the above described location was really the camshaft position sensor after all as I suspected. (Makes me wonder whether at least some complaints about inept Hyundai dealership service techs has more to do with the poor schleps being helplessly baffled by misinformation in the shop manuals...) Turns out the guy's problem will be a simple 30 minute fix just by removing the camshaft/valve cover, disconnecting the signal lead and replacing the camshaft position sensor, reconnecting the signal lead and replacing the camshaft/valve cover. Hyundai needs some native English speakers to proofread these manuals before they go to the printer. (Or contract with Helm in the U.S. to handle all the proofreading and publication chores as Honda does - Honda's U.S. shop manuals are a model of clarity.)
  • floridabob1floridabob1 Posts: 1,190
    RE: 23
    You are right.
    Not only does the company not communicate well with with its' customers. but the several dealers I have spoken with have all complained about the lack of technical support they have received. A perfect example is that most dealers have not yet received their computer updates to include 07 models and parts
  • You can look the stuff up on WebTech. I realize the manuals are not perfect, but they communicate with customers better than just about any other automaker in terms of even allowing owners to see the info on WebTech for free.

    As for communication regarding technical issues, my Elantra threw a code that the dealer claimed they had never seen before. They went through the troubleshooting flow chart step by step (I know because they gave me regular updates and I was able to follow along in WebTech). When they got to the end and the problem wasn't solved, they contacted the Hyundai tech support line and eventually they solved the problem.

    Maybe my experience isn't typical, but I felt the dealer did everything by the book and when the book wasn't good enough, Hyundai came through to solve the problem.
  • floridabob1floridabob1 Posts: 1,190
    RE: 25
    Consider yourself lucky!
    I have received no help from Hyundao corporate in the 11 months that I have owned my Azera.
    Today I called them to attempt to find a part used on the Hyundai Grandeur, the Korean and Australian version of the Azera. Not only did they not know where to get the part from a Hyundai US parts distribution center, but they could not direct me to Hyundai International.
    The rep. suggested that I attempt to find a retailer in Australia.
    Talk about the right hand not knowing what the left is doing.
  • If you're trying to get a part from Australia or Korea that is not normally available in the U.S., the dealer cannot help you. My best advice is to try contacting one of the non-corporate sites such as kspec.com or hyundaipartsonline.com; if they can't help you, I know of a forum that has several Aussie Elantra owners that may be able to help you out. Email me using the address in my profile.
  • floridabob1floridabob1 Posts: 1,190
    RE: 27
    Thanks for the advice, but I was able to modify my lamps enough to eliminate the need for the part.
    By the way, I was at the BMW dealer yesterday, and they are able to access the EURO parts site at their parts department.
    They are also able to order parts from those "non US' sites.
  • So buy a Beemer if it makes you happy.
  • floridabob1floridabob1 Posts: 1,190
    RE: 229
    Yet, another brilliant posting.
    I was under the assumption that the purpose of these forums is to pass along information as well as thoughts and feelings about the particular vehicle as well as the comparison to other brands.
    Why so hostile?
  • Okay, maybe that was a snarky comment to make. But Hyundai dealers in America will not do what BMW dealers do. I offered some alternatives, and you reply by saying, "Well, BMW dealers will do it."

    You took my comment as hostile, but I took the previous comment the same way, as it you're trying to imply Hyundai dealers are less than adequate for not going to the ends of the earth for parts not normally sold in the U.S.

    Let's try it a little more diplomatically, then:

    Hyundai is an economy car dealer. BMW is a luxury car dealer. I think it is a little unfair to compare the two in this area. I can see why BMW dealers would offer this service, since it is not uncommon for someone to buy a Euro-spec BMW and ship it the U.S. I would say that if this ever happens with a Hyundai, it is an extremely rare event. As such, there is virtually no demand for Hyundai to make their worldwide parts available to the U.S. market. That would entail quite a bit of expense to even set up the mechanisms to do it, and since Hyundai is more about economy than prestige, there is no real incentive for them to do it.
  • floridabob1floridabob1 Posts: 1,190
    RE: 31
    The peace pipe is lit.
    I have no problem with the local dealers. All that I have spoken with have expressed the same frustration as many owners.
    Hyundai made the decison to play with the big boys when they entered the near luxury market with the Azera,
    Hyudai is a hugh conglomerate, larger than most other automobile manufacturers. I'm certain that they have the technical ability to update local dealers computer software to supply them with necessary information. Not only non US parts.
    My local dealer still has not been updated with any Azera 07 parts.
    Therefore if you were to bring in you out of state purchaced car, that came with a natonwide warranty, they would have extreme difficulty in making a repair.
    Remember that BMW started in the US with a very inexpensive, even at the time, model.
  • I don't doubt that it is possible to offer this, but again, Hyundai is going to look at bottom line. Does implementing this have any payback? I'm guessing they looked at it, and for the time being the answer is no.

    As for the 07 parts list.... they should have access to parts for the cars they sell; sounds like someone's behind the curve there.
  • moparbadmoparbad Posts: 3,842
    I believe you have unreasonable expectations to think Hyundai should offer non-US parts in the US.
    Toyota does not offer HiLux parts at the local dealer, nor do they offer European Corolla parts.
    Honda does not offer non-US parts.
    Nissan does not offer non-US parts.
    It is a bit ridiculous to expect a manufacturer to offer parts for vehicles not sold in that market.

    Regarding the unavailability of updated parts catalog, it is not unusual for a delay between the start of a new model year and or the introduction of a new model and the updating of systems and materials for parts. This in not unique to Hyundai.
    It does not prevent a mechanic or dealer from obtaining parts. I believe nearly all dealers have telephones and computers systems that allow them to contact manufacturer technical support and parts centers.
  • floridabob1floridabob1 Posts: 1,190
    RE: 34
    AS far as your first point, I know for fact that Honda offers a toll free phone number to Honda Europe and Honda Japan, each of which will supply you with information about non US models. I have no knowledge about the others that you reference.
    With regard to your second position, it is my belief that almost 3 months after the introduction and sales of a new year model, EVERY service department in the country should have all available technical information about the models.
    I agree that if the service department tries hard enough, that they might eventually find the needed information. They may, or may not be willing to make the effort.
    The company should make this information available to ALL dealers the day the first car is delivered to a customer.
    That car was engineered and built way before that delivery date.
    Apparently, your expectations are lower than mine.
  • One thing to remember is that the Azera was an 06 introduction, and the 07 is virtually identical, except for some minor details (I think the radio is one area where there may be differences with respect to XM availability). Yeah, they should have that information, but no one is going to be stranded or without a car for lack of a radio.
  • floridabob1floridabob1 Posts: 1,190
    RE: 36
    Until they receive a computer update, the dealers parts department will not know if the part numbers are the same for 06 and 07.
    A perfect example is a 94 Q45 that I had. I needed a water pump replacement. That year and model used 3 different water pumps. All looked similar, but were not interchangeable.
    After building the 07 for many months, they should even know the radio information.
    I guess that if you keep your expectations low enough, you will never be disappointed
  • I went to the Obrien hyundai Dealership in Ft Myers, FL, they said they could only program a maximum of 2 key fobs to my 2007 van. I'm pretty sure that I read on the HMAservice website that 4 can be programmed to each car. Anybody know what can be done? I already spoke to HMA customer service, they are clueless and an embarassment to the company, he said check with the dealer, what does he think i just did? Anyway, can anybody provide me a link to info on programming a 2007 Entourage. PS I love this van. Thanks Bill
  • patpat Posts: 10,421
    It might be a good idea to ask that question in the general Entourage discussion as well.
  • trebltrebl Posts: 5
    You may want to try posting this question on the
    alt.autos.hyundai newsgroup as well, and direct the question to "hyundaitech". He's been a Hyundai technician for a number of years and is extremely knowledgeable and helpful. And his answers are always right on. Just a thought.
  • Conversely,if your expectations are high enough you will never be satisfied.
    My 2 cents on non-U.S. models and parts availability for them. U.S. spec cars typically have standards for emissions..safety..lighting etc. etc. that may be significantly different than those used in other markets. Therefore if you somehow import that "widget" from a middle eastern spec. car and install it on yours THEN either have an accident or experience driveability problems or some other type of failure who are you going to complain to??? Why Hyundai of course. So, from a liability standpoint at the very least they (Hyundai) understandably don't want to get caught up in that mess..
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