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Lexus RX 350 Service Contract and Extended Warranty

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Comments

  • umn65umn65 Posts: 2
    I know the RX 350 has very high reliability, and my experience is consistent with its reputation. But now that the car has 40,000 miles and I've decided to keep it at the end of the lease, I'd like to be protected against big repairs. Has anyone bought an extended warranty and then had any claims experience?
  • rparisrparis Posts: 368
    My RX has over 100,000 miles on it and have had 0 repairs that would have been covered under a warranty. I have just done routine maintenance.
  • Does anyone know if you get the money back if you don't use the warranty ?
  • wcs1885wcs1885 Posts: 15
    What are the basic coverages on a newly purchased 2011 RX 350? Is the road hazard warranty available too? Any suggestions or thoughts on this?
  • I just purchased a 2012 Lexus RX 350.

    Researched and found out that you can purchase your Lexus Extended Warranty Agreements out of state from any Lexus dealership and have the warranty applied to your car with no problem or issues. I saved big bucks on a Lexus Platinum Extended Warranty Agreement - 5yrs/100,000 with 0 deductible.

    This time for my 2012 RX 350 which I purchased in Oct. I bought my warranty in GA. Had the contract sent to me and gave credit card info over the phone. The dealership in GA sent the contract to Lexus and it has already been applied to my car. I just checked when I took it in for a car wash yesterday. Took less than 2 weeks.

    This is the second RX I own. For my 2004 RX I paid the full $1875.00 for this warranty at the dealership I bought the car.

    I was waiting until this transaction was fully done to put up a post. The dealership in GA that I used and would recommend is Butler Lexus in Macon, GA. I emailed Lexus dealerships in GA, SC and NC also CA. But by far here was no one could touch their price. Great experience and customer service. Recommend Highly.

    Here is the contact info. If you are interested.

    Butler Lexus
    4550 Riverside Drive
    Macon, GA 31210
  • I am purchasing a new RX350 2012 next week and would like to purchase an extended warranty foe 5 yrs/100000 miles, zero deductible.. What can I expect to pay ..how much did you pay for your extended warranty at Butler Lexus, in Macon Ga.?
  • The extended warranty MSRP is $1875.00 I believe for 5yrs/100,000 Lexus Platinum. You can check prices at Lexus site. I saved almost $800.00 in Oct.
  • I have a new IS 250, 2012 on order from lexus of Jacksonville, FL. It should be here this week. I was wondering about the warranty also. They quoted me $2375 for 8 year/100,000miles zero ded. or $3,000 for 8 year/125,000 miles. Is this a good deal? I will call the GA dealer tomorrow to see if they can offer lower price. What about waiting until the original 4 year, 50,000 mile warranty is just before expiring? Would it be beneficial to do it now or later? Thank you!!
  • The best way to find out the MSRP for warranty on your car is to go to Lexus website and take a look at the pricing for extended warranty service agreements.

    There are two types of warranty agreements that Lexus sells they have a Platinum with 0 deductible or Gold with I think a $50.00 deductible. Of course the coverage on warranty is different and the cost from Platinum to Gold for an RX 350 was not worth the diffrence.

    You can wait until your original warranty expires to get extended warranty. I have always purchased the warranty when I bought the car so I can't tell you if the pricing changes.

    You can also email various dealerships in any US state and ask for warranty prices. Like I said I live in Florida and purchased mine in GA. No problem because they sent contract from GA dealership to lexus and it was applied to my new car by Vin #. I also got the original extended warranty service agreement from Lexus that covers my car for 100,000.

    Also, there seems to be a law in Fla that states that they cannot offer discount on extended warranty agreements on cars. That is what I was told by the dealership. So they could not offer me a discount.

    I hope this helps and good luck with your new lexus.
  • Thank you! Your info is correct, the GA dealership told me the same thing. When I signed my paperwork for the new car yesterday and mentioned that I was purchasing the warranty elsewhere, the finance manager got kind of ugly w/me and said that I may not get preferential treatment from the Service Dept if I didn't purchase the warranty there!! Thats very unprofessional. I am going to tell the GM about his comments. After all, I did just buy a brand new $41k car from them!! I deserve the same treatment as anyone else! Really ticked me off! They have not been the nicest people to deal with, I'm here in FL also, Jacksonville. I can't say as I recommend them. They only really dealt with me fairly after I told them the DEAL I got over the phone from the lexus Orlando store! I'm going to buy the plan from GA as well. Merry Christmas!
  • I am glad that I could help. I am sure that you will be able to comment on your experience with Lexus soon. They have a great customer satisfaction survey team. They will send you something in the mail and even call you. Remember that Lexus is a company that will honor your service agreement anywhere in the US. I currenty own two Lexus vehicles. So I am a loyalty customer. Congrats and enjoy your new car. Happy Holidays!
  • steverstever YooperlandPosts: 39,971
    edited December 2011
    Please take a few minutes to write up a dealer review. And you can mention to the owner that if you get a survey you plan to ding the dealer for the treatment you got from the finance manager. They may offer a sweetener (okay, a bribe) for a better rating. If you don't get a survey, you may want to contact Lexus and let them know about your experience.

    Enjoy the new ride!

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • I purchased the warranty today from the Lexus dealership in Macon GA. VERY nice man, Mr. Hart in finance. Really helpful. I'm very happy with his service! Too bad the lexus dealership in Jax was not so nice! Thank you all for the advice on here, saved me a lot of $$!. Awesome!
  • Hello! Could you share the final pricing the GA dealer gave for the warranty options you mentioned earlier? I'm signing papers tomorrow.
  • armorarmor Posts: 1
    I just bought a 2013 RX 350 in Southern California. It actually took about a week to come in but I signed everything initially but had to re-sign b/c of a different VIN #. The first time I signed, I had not researched the extended warranty and bought what they were selling b/c it wasn't too bad $2225. Then, I read here about the dealer in Macon, GA, called him, and he quoted me $1710 for the 5 yr/125,000 mile warranty. When I went back to my dealer to pick up the car and re-sign, I told the finance woman I had another price on the warranty. She put on a good face and told me that these warranties are from Lexus who sets the price and that price is actually their 2009 price. They are supposed to raise them X % every year but they didn't. I said no thanks...Then she started printing more papers and talking about how I probably wasn't comparing apples to apples - this warranty was for the platinum, 0 deductible, and was from Lexus - the quote I had was probably specific to one dealer. I didn't play along. Then she said that the best she could do was to take off a few hundred dollars. She didn't say she could take off five hundred, so I said no thanks. I'll get it through the dealer in Macon, GA.

    I appreciate how informative these forums are. Thank you all.
  • pjirvinepjirvine Posts: 5
    Aren't the first 4 years covered by the manufacturer's warranty? Are you buying a 1 year for $1710?
  • The warranty for a lexus vehicle is valid according to the amount of miles your car has not years. Lexus has additional extended warranty plans fro your car that you can purchase according to mileage you think you will put on your cars and years accordingly.
  • ldh313ldh313 Posts: 4
    Hello! This forum was great when I was purchasing my 2011 RX350, so I feel it is important to warn against "shopping on the internet" for warranties. I work in the automotive lending business, and have seen many customers unhappy with NON-manufacturer warranties. I bought the Lexus warranty, and always recommend going with the manufacturer. This forum was very helpful in negotiating a lower price, however. :)
  • steverstever YooperlandPosts: 39,971
    I wouldn't trust any of those third party companies. I barely would trust the ones backed by the manufacturer.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

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