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"About two-thirds of the problems in this year’s IQS are what Power calls design problems — anything from poor voice recognition to rough-shifting transmissions and bad fuel economy. Power is reworking its long-term dependability study of three-year-old cars to reflect the same factors.
“These are things the consumer cares about,” Sargent said. Vehicles “breaking down is not the differentiator anymore. Controls, voice recognition, navigation systems and using the phone are the things that either please customers or drive them nuts.”
Mark Phelan: Do good auto quality scores produce sales and profits? (Detroit Free Press)
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