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Chevrolet Tracker Rusted Crossmember Subframe

recently took car in because when i applied breaks the front of the car dipped and the car would steer to the left. told me the crossmember or also they said sub frame was badly rusted and needed replaced. i understand this is not supposed to happen...no recalls for this part. was told metal was too thin and possibly welded incorrectly. i want my money back from chevy...any suggestions?
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Comments

  • arkainzeyearkainzeye pittsburgh paPosts: 473
    what year & model do you have?
  • i have a 4 door/4 wheel drive year 2000
  • arkainzeyearkainzeye pittsburgh paPosts: 473
    i think the corrison warranty on the trackers back then was 3year/36000 miles. but dont quote me. My exhaust at where the manifold meets the Cat is so rusted it could go at anytime. the steel is paper thin, I know chevy isnt going to cover my tracker as it is a 1999 and is pretty old as far as warranty related issues is concerned. you can try and get chevy to do something about it, but i think we all know whats going to happen.
  • Catastrophic failure! 2000 Chevy 2dr 4 WD Control arm mounting boss completely separated from front cross member. Car shook violently just after I turned off of 55 mph highway. This car is in otherwise very good condition with just under 79,000 miles. This is an obvious premature failure of the front cross member. GM Customer Service's reason for not addressing the problem was the lack of vehicle history. This could be because it had been routinely maintained and had no other major repairs. Pictures available on request.
  • thats incredible! i'm on the case still...my dad is a tool salesman and is very familiar with chevy dealerships and has a couple buddies in one so hes doing what he can. i bought mine when it was only a yr old and has taken it in about every 3 or 4 mo. to get oil change and checked. mine is just over 80,000 miles but is a great car otherwise. thanks for responding. picture?
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,914
    Your CarSpace page is a good place to park pictures and link to them. Log in with your Edmunds member name/password and then go to Albums.
  • thanks, i added it to carspace album. take a look
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,914
    Yikes! You may want to check out the Complaints section at the NHTSA.

    Here's the shortcut to your photo.
  • thank you so much! i submitted a complaint...thanks for your help.
  • Thanks Steve, Being a GM employee of 28+ years you think I would learn. I have went through all the channels with Customer Service with no satisfaction. My next move is to take your suggestion and contact the NHTSA. If nothing else this may prevent someone from being seriously injured. I have posted a picture in my album.">
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,914
    Your photo is even more dramatic! Pays to put a car up on a lift for inspection now and then I guess.
  • arkainzeyearkainzeye pittsburgh paPosts: 473
    i didnt realize what the part was until i just seen that photo. and the first thing that came out of my mouth was words i cant even type on here!! that is way worse that the explanations of it all..
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,914
  • You have got me there. I will download a couple of more photos so you can see how the rest of the car looks. I did look under the car and on the frame but never would have guessed this would have happened to a 2000 vehicle. I am also relatively confident the dealer was not aware of it either. He has a reputation for having good clean vehicles but I think this one got by him too.
  • What a coincidence, or is it? I also have a 2000 4DR/4WD Tracker with a rusted crossmember. Just had an estimate done at a local dealer yesterday and it will be $800 plus to repair. They also said that it is not a part that would have been covered under any warranties. I just got finished filing a complaint on the NHTSA web site and upon reading further on that site found where there is an investigation still open on this subject. Per the original investigation GM says that they have data showing that crossmembers that fail in this manner DO NOT cause a loss of vehicle control and is NOT a risk to motor vehicle safety. Well, I am just glad I was not travelling at 65-70 miles per hour on the highway when mine went! I guess at this point we just have to grin and bear it and spend the money to have them fixed, but if the engineering analysis that is still being conducted proves anything I will be going after a full refund of my money.
  • jredderjredder Posts: 11
    thank you for that. i also filed a complaint with nhtsa a couple of weeks ago. i'm glad to know there is an investigation. i can't believe gm would suggest vehicle safty would not be an issue here. unbelievable! obviously they never drove a car with a rusted crossmember. then had to spend $900 to get it fixed when it wasn't even supposed to happen in the first place! if you find out anything more let me know please. thanks
  • arkainzeyearkainzeye pittsburgh paPosts: 473
    are these problems only with 2000 models? i wonder what changed?

    chris
  • No, per the NHTSA defects investigation report it pertains to 1999 to 2001 Chevy Trackers and the crossmembers were designed and made by Suzuki. It says that there was insufficient corrosion protection, and that in March of 2006 they made design changes to enhance the coverage of paint to the inside of the part.
  • I have also ran across a Mitsubishi owner with a very similar defect. The official reason was the stamping process that forms the cross-member resulted in a thinner cross section in the area of the mounting bracket. It would be interesting to see if they used the same vendor. I think it would be beneficial if everyone who has been affected by this defect to contact the same GM customer service rep. The body of evidence should encourage them to address this issue before someone is injured. I would gladly share the name and number of the rep I contacted but I want to be sure the host for this post deemed it appropriate.
  • arkainzeyearkainzeye pittsburgh paPosts: 473
    march 2006 they made a design change? was the tracker made that year?

    chris
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