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Cadillac CTS Engine Problems

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Comments

  • gmcustsvcgmcustsvc Posts: 4,108
    rob711,
    Can you please email me with your VIN, current mileage, and involved dealer? I would like to look into your situation further. I apologize for your frustrations.
    Christina
    GM Customer Service
  • zebandcozebandco Posts: 22
    rob711, TRADE IT! I am really disappointed to hear the 09's have the same problem that has been around since 04-05. It's a design flaw and the best that GM will be able to do is give you another engine with the same problems. I loved my 05 STS and I am still in a GM product but I took it on the chin because I didn't trade mine when I realized there was a problem.
  • paopao Posts: 1,867
    edited July 2011
    do you have the direct injection engine or the standard one....just curious..I have an 09 as well..non DI engine....which was the upgraded option engine for the previous model year..which became the std one for 09.....
    approx 37K on mine..and no oil consumption....
  • 4u2no4u2no Posts: 7
    Looks like I am in the huge club of consumers who have a Cadillac and the Engine failed them. I own a 2004 CTS that is now sitting because yesterday it staled on the Highway because the engine seized and it now needs a new engine! My car only has 80000 miles! Not to mention all of the other problems I had with it before that. When I first got it we were stranded on the interstate because we ran out of gas! The fuel sending units were bad or it wasn't sending the gas like it should have! I have had problems keeping oil in it and we have changed the oil every 3 months. There are no oil leaks, but the oil seems to be very low before we are even supposed to change it. I am contacting GM like some of you have. I know they may do nothing for me, but I refuse to just let it go because we don't deserve this. We spend a great deal of money in the first place we shouldn't have to spend that much again just repairing it! I am not giving up on this one! I know it may not help some of you now, but it could save someone else from being hosed like us
  • mrvr2umrvr2u Posts: 8
    That seems like the only way our voices will be heard is to have a "class action" suit against GM. Cadillac is asking "way" too much for these machines and then do not want to be responsible when their coveted vehicle breaks down. It seems like there is no recourse for the consumer nowadays!
  • mrvr2umrvr2u Posts: 8
    I have had this same issue in my 2006 cts (3.6). I took it to the Cadillac Dealership here in Waldorf, Maryland (Ken Dixon) and they could not duplicate the problem. I even had the "big man" of the Service Department drive the vehicle and he couldn't duplicate the issue, even though I was sitting in the passenger seat with him and could feel what was going on. Cadillac does not want to be held accountable for the poor products they are putting out. I had to contact the Better Business Bureau and GM got in contact with me and try to give me some "bennies" for my problems. I will continue to fight, because they depend on us (customer) for their livelihoods and we should make them be accountable.
  • I'm sorry to hear of yet another Cadillac victim. I had a 2005 with 80000 on it and the exact same problem happened to me. I had no luck getting any help from GM. They will never admit fault because it would lead to miillions of dollars in repairs, a enpensive recall & admission of guilt. Cadillac has left a bad taste in mouth and I will never purchase GM again. That was my first and last. I ws lucky enough to find a buyer for my dead 2005 CTS that sat in my driveway before I finally decided what to do with it. I didn't get much for it but the peace of mind that the vehicle is no longer my problem helps me sleep at night. I have gone back to BMW and purchased an X3. At least I know they are reliable. I have a 97 528i that has nearly 200k miles on it an runs like a champ. Good luck to you..and please keep us all posted on and class actions suits that may arise. I would be the first to gladly sign on!
  • Count me in! I had my engine blow and I received ZERO consideration from GM/Cadillac! I have owned 7 GM products....needless to say, I will never purchase a GM vehicle again. I had to replace my engine on my CTS, I am in no position to purchase a vehicle, When I am it will not be a GM! The list of dissatisfied Cadillac customers seems to be growing rapidly. Maybe we should pass this info onto Toyota....they can use it in their ad campaign....It's not just us (Toyota) that build crappy cars, Cadillac won't even address their problems.

    Really sucks that we bailed out GM...and yet customers with the same problem keep getting hosed!
  • ghost14ghost14 Posts: 1
    Hi, tammysad , I know how you must have feel, I'm having the same problem with my 04 cadillac cts , engine light is on,due to gas cap, car shake's a little and once in awhile I do smell Burning oil, I was wondering if you could help me, did you ever got the engine light problem fix? if so please help me. Ever since the light came on I've just can't get it to go off. Thanks
  • 4u2no4u2no Posts: 7
    My advice owning a 2004 Cadillac CTS with 83000 miles myself is, GET RID OF IT before it is to late! My cadillac like many others is sitting on a trailer with engine failure. It needs a brand new engine that will cost $7000 to fix so I am looking at my options right now. I am going through customer service now, but as others have stated I don't think I will get anywhere with them.
  • 4u2no4u2no Posts: 7
    I as well am going to continue to fight. If you need someone to back you in this I would be glad to!
  • My car has been down 3 months now I posted back in June, was contacted by customer service & giving case # only to have GM say there was nothing they could do. GM does not stand by it's product at all. I took car in when I knew I was having trouble & mechanic says you have to wait till car has more frequent problems. What great advice now my engine is completely gone what an idiot. GM if you couldn't even come out of your pocket with one red cent to help get my car fix the least you can do STOP SENDING me promotions for a new car. I will never buy from GM again I rather buy the new KIA SOUL. So if you so kindly can put in another customer service ticket & request that mailings from GM be stopped. Can you handle that GM? hope your stock drops another 30%.
  • erycuserycus Posts: 7
    Amen Brother! GM did absolutely nothing for me, I ended up getting a used engine. I have shared my GM/Cadillac experience with many people, I am on board should there be a class action suit.
  • erycuserycus Posts: 7
    I just got a phone call from an associate, he asked me where I found the used engine for my 05 CTS. He has/had an 03, and low and behold the engine failed. When does this reoccurring problem stop being a coincidence....Come on Cadillac/GM, admit it....YOU HAVE A PROBLEM WITH YOUR PRODUCTS!
  • gmcustsvcgmcustsvc Posts: 4,108
    erycus,
    If you would like to send me your VIN I would be happy to look into it for you. I apologize for any frustrations. Have a great weekend!
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    natural_99_99,
    Can you please send me your VIN and your case number? I would like to look into the situation further. I apologize for your frustrations and concerns.
    Christina
    GM Customer Service
  • Don't expect much from "Christina GM Cust Serv". She has the same generic reply to everyone on here and they have yet to do anything about all of our engine problems. They are a joke. I'm sure they will tell you they you need to have the car inspected by THEIR mechanics at YOUR expense and unless they find and admit fault there is nothing they can or will do for you.
    Best of luck. I'm hoping a class action suit will come of out of all of this someday. One can opnly wish.........
  • Today was my day to find out that the knocking that came on suddenly was because there was only half a quart of oil left in the oil pan and metal shavings coming from the engine.

    My oil has always been changed at the dealership where I bought my brand new Cadillac 6 years ago and I changed it regularly. They are charging me $8000 to replace my engine. Out of despiration I called my insurance company at first they declined but shortly after called back and said they would investigate. I am crossing my fingers and my toes.

    After reading all your posts, I don't have much hope that GM will help what so ever. I believe I will start doing what I see others do...the day before the warranty runs out, I will sell.

    Six months ago, the seat sensor for the air bag broke on the passenger side. My dealership quoted me over $650 to repair it. I just found out that on August 3, 2011 GM put out a safety recall on this issue. Good thing I didn't put out that money to have it fixed.

    You'd think that a motor seizing could be a safety issue?! Right?
  • I had that same problem last year had to shell out about $600 then. I feel your pain on the engine issue.
  • I did check oil regularly despite never needing to add oil. After 6 yrs of owning my CTS the oil went from being at the proper level to only 1/2 a quart left in under 3wks and approximately 300miles of driving. (I made a habit of checking it once a month)

    I also always had the oil changed a little ahead of scheduled and at the Cadillac dealership from where I purchased the car.

    The issue that a lot of people are describing are not oil issues...the engines are not built properly.
  • yes after reading everyone with same issue. this is crazy.
  • It's funny to me how GM got billions in government assistance to stay a float but we the consumers can get no assistance from them, I am praying that class action suit happens.
  • cdnpinheadcdnpinhead Forest Lakes, AZPosts: 3,281
    I did check oil regularly despite never needing to add oil.

    Yeah, back when I wrote that nearly everyone who posted with the grenading engine seemed to be of the opinion that the car should take care of itself or at least give some warning well in advance of losing all oil pressure. Since then another person (besides yourself) posted who had carefully checked his oil right up until the week or two when the engine self-destructed. So, I've changed my opinion -- checking the oil may not help at all, though it might help detect the onset of the real problem before the engine goes south. An oil level sensor would help as well.

    Either way, the engine design is obviously flawed. This is simply not a few anecdotal incidents; there are too many. I guess GM is figuring that it's still well under 1% (made up number), so ignoring it is the best policy.

    It's a shame, since the rest of the car seems to be really nice & even the engine's good. . .most of the time.
  • zebandcozebandco Posts: 22
    Good luck, erycus. If you get more than "your oil was low" or "the dealership is investigating" I want to know. GM is clearly turning a blind eye to this issue.
  • billpaulbillpaul Posts: 103
    I don't drive a CTS, but have followed this forum with interest because I have always admired this car. It seems that there has not been an explanation in this forum of the cause of these engine failures.

    The other issue is that when a lot of complaints appear in these forums, Consumer Reports usually reports similar reliability issues in their large database. Thus, when many anecdotal complaints occur, they are an indicator of an important issue that is usually confirmed when large numbers of vehicles are considered.

    However, in this case, CR reports no major engine problems except for the 2003 model year (head gasket problems that year). There have been minor engine issues (oil leaks) from 2003-05, which don't appear to explain the problems in this forum. Otherwise, the engine has been reported to be reliable.

    So, it seems that the issue is a little confused: what is going wrong, and why have these problems not been confirmed by CR? It may be difficult to obtain satisfaction from GM if these questions remain unanswered.
  • It is my belief that because GM has some service advisors combing through the complaints contacting them directly and because some of the dealerships are manipulating the warranties under "camshaft sensor problems " that the number of official complaints is kept down .
  • wyatts4wyatts4 Posts: 1
    This is my second Cadillac CTS the first one was a 2004 with engine problems at 50,000 miles (I thought it had to be a lemon) So I gave Cadillac a second chance and purchased a 2006 CTS. Currently the car is in the shop (week 3) The cam timing sensor was the original diagnosis.. when the check engine light came on. I have an extended warranty and the warranty company approved this repair but then the shop called to say the motor needed to be replaced. My service and oil change records are up to date. The warranty company sent an adjustor to the dealership and they said that they would not pay for the motor because the dealership did a "decarbonizing treatment" on the motor and this left metal flakes which ruined the motor. The dealership said the warranty company just doesn't want to pay. So, I had the car towed to another dealership for a second opinion. I am waiting for the warranty adjustor to come back out and look at the engine. Apparently the "lower end of the engine is ruined"- the bearings and crankshaft. I am not sure how this will turn out, but I bought the Cadillac expecting to have a quality car I could count on. I will never purchase another Cadillac. I am thoroughly disgusted with the car and associated unreliability.
  • gmcustsvcgmcustsvc Posts: 4,108
    zebandco,
    What was your case number with Cadillac Customer Assistance? Can you email me with your VIN and more information about your experience? I look forward to your response. :)
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    bigjohn281,
    Can you please email me with your concerns, VIN, current mileage, and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    special_k54321,

    I apologize for the problems you are experiencing with your vehicle. By chance have you contacted GM Customer Assistance?

    Thank you,
    Caron, GM Customer Service
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